Führe bessere Kundengespräche.
4.7/5 (146 Bewertungen)Tenfold Next Generation CTI lässt sich in alle wichtigen CRMs und Telefonsysteme integrieren. Durch die Anbindung deines Telefonsystems an das CRM kannst du mit Tenfold deine Kunden zum Zeitpunkt der Interaktion erkennen und dementsprechend reagieren. Mit Funktionen wie Bildschirm-Popups, einem einheitlichen Kundenprofil, Click-to-Dial, automatischer Anrufprotokollierung, Local Presence Dialing und vielem mehr unterstützt Tenfold Vertriebs-, Support- und Serviceteams für bessere Kundengespräche.
Hauptmerkmale:
• Click-to-Dial – Wähle, indem du auf eine beliebige Nummer in deinem Browser oder CRM klickst. Durch diese Funktion entfällt das manuelle Wählen und ausgehende Anrufe werden beschleunigt (mit Unterstützung für internationale Ländercodes und Formate).
• Local Presence Dialing – Erhöhe Verbindungsraten, indem du eine lokale Nummer in den Anrufer-IDs angibst.
• Bildschirm-Popups und einheitliches Kundenprofil – Erkenne Kunden sofort mit einem Anruf-Popup, das relevante Kundeninformationen aus dem CRM für sowohl ausgehende als auch eingehende Anrufe anzeigt.
• Anrufnotizen und Dispositionen – Erstelle Notizen und protokolliere Anrufergebnisse direkt im Popup.
• Automatische Anrufprotokollierung – Alle Anrufdaten werden automatisch in CRM erfasst und protokolliert, sodass manuelle Eingaben entfallen und die CRM-Übernahme verbessert wird.
• Verarbeitung natürlicher Sprache – Verwandle Notizen wie „Nächste Woche prüfen“ automatisch in durchführbare Aufgaben um.
• @mention-Aufgabenerstellung und Benachrichtigungen – Markiere deine Teamkollegen und erstelle Aufgaben intuitiv, indem du @mention unmittelbar in den Anrufnotizen verwendest.
Vorteile
The ability to integrate Tenfold's calling platform directly into our CRM (Salesforce) is extremely helpful. In addition, the ability to call most numbers from any browser window using the 'click-to-dial' feature ensures that calls can always be made quickly using the product, and this is a huge time saver (over manually dialing numbers). Also, Tenfold monitors all calls, so that call counts (inbound vs outbound), and call duration, can all be tracked and compared against co-workers, and this allows work to be far more quantifiable and useful for reviewing personal or team productivity. Lastly, the product is extremely versatile and feature rich, so that each person can use it how they see fit, and their support team is excellent.
Nachteile
During a live call, Tenfold allows Notes, to be automatically entered into Saleforce's task data, however, if the comments are too long for the 'call notes' they roll over into the 'comments' section, with no indication that that is where there have gone, which means they can be missed, or just harder to locate later. In addition, 'click-to-dial' does not work on all numbers one may find while browsing, and occasionally the chrome extension must be reset to get things up and running again, but these are rare and minor inconveniences.
Easy integration into our Office 365 suite. Simple interface. Easy to use. IPhone app is functional. Texting. Group chat. Caller ID.
Vorteile
-Texting is such a great feature. My e-mail can be hard to spell for some people so I love being able to tell people "hey I'll text you my email."
-I have group chats with my team on Tenfold and it is useful to be able to access it through the iPhone app.
-I make 100s of calls a week. When a prospect calls me back I used to ask, "Who is this?" And the prospect typically would respond with "I don't know you called me!" That was one of the worst feelings. Being able to catalog the prospect's information avoids that issue altogether.
-Easy user-interface is very important to me
Nachteile
-I randomly get signed out of my iPhone app? Sometimes I click on the app and it's signed me out. Weird part is that if I click on it again, I'm signed in.
-Connectivity issues on the desktop. The older guys at our company believe the service should be as reliable as a land line. So they're always complaining about this connection issue.
-I like that this integrates with Salesforce. Although I'm not sure what information it shares and how it works. Because of that I haven't been using this feature.
-Sometimes I'll make a phone call, and the call seems to disappear into nowhere but I can still hear it ringing. The app just won't allow me to disconnect or hang up the call. This doesn't happen all the time. And it only seems to happen with disconnected phone numbers. But it still annoys me.
Not only do you get a breakdown of your individual performance but you get a breakdown of the whole sales team's performance. Each call is broken down by the amount of time in which you're on the phone with the customer. We tend to check up on our existing customers so it becomes very vital to stay on the phone as long as we need to extract information to be as useful as possible to ensure the quality of our solutions we offer throughout each business line.
Vorteile
The add-on allows you to view a detailed report of all inbound and outbound calls for the day. It breaks down the amount of calls that each rep has conducted as well as hot spots during the day that appear to be the best times to contact current customers or even prospects. The product is easily compatible with Salesforce which I recommend each sales team uses.
Nachteile
The product (like anything else that is technology) tends to have its kinks. In the last 3 months we have noticed that the our talk time has doubled, even tripled on occasion. This gives us a false report of what is going on throughout the sales team. If we do not know precisely the calls we are making, it is tough to hit our sales goals as a unit. Generally the more customers you call and eventually speak with, the higher our penetration rate tends to be for providing additional solutions.
Vorteile
The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes. They even directed my technical questions to their support staff when it was appropriate. There were several times I asked the sales team technical questions and they always connected with the right support technician.
The tech support was very knowledgeable and quick to respond. Any time I had a problem they always had a solution and it was quick to implement.
The software performed as expected. The popups worked most of the time and performance was never laggy.
Nachteile
There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.
It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.
Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics shortly after launch (30% increase in KPI)
Less failure down time due to excellent customer support.
Vorteile
We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance. The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views. My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition.
Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback.
Nachteile
UI can lag infrequently. I would like to see more customized views on the Dashboard in the future although this may affect ease of use.
Weiter unter folgen häufig gestellte Fragen über Tenfold.
Tenfold bietet folgende Kostenpläne an:
Preismodell: Abonnement
Kostenlose Testversion: Nicht verfügbar
Wir haben keine Informationen über die Funktionen von Tenfold
Tenfold hat die folgenden typischen Kunden:
Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen
Tenfold unterstützt die folgenden Sprachen:
Englisch
Tenfold hat folgende Preismodelle:
Abonnement
Wir haben keine Informationen darüber, welche Geräte Tenfold unterstützt
Tenfold kann in folgende Anwendungen integriert werden:
Bullhorn, Bullhorn Jobscience, HubSpot Marketing, Infusionsoft, Infusionsoft, Microsoft Dynamics CRM, NetSuite, Propertybase, SugarCRM, Zendesk
Tenfold bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen
The largest benefit is the time savings from its integration with Salesforce, and the 'click-to-dial' feature which eliminates the need to manually dial numbers. The next best thing about this software is the productivity tracking it allows.