--- description: Ausführliche Erfahrungsberichte zu Tidio mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Tidio dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Tidio Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/231/customer-service/software) > [Tidio](/software/105081/tidio-chat) # Tidio Canonical: https://www.getapp.at/software/105081/tidio-chat Seite: 1 / 25\ Zurück: [Nächste Seite](https://www.getapp.at/software/105081/tidio-chat?page=2) > Tidio Chat ist ein Cloud-basiertes Livechat-System, das die Nachrichten von Livechat-Widgets, E-Mails und Facebook Messenger in eine einheitliche Oberfläche integriert. > > Bewertung: **4.7/5** von 590 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 590 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Tidio ## Gewerblicher Kontext - **Startpreis**: € 0,00 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Bengalisch, Bosnisch, Bulgarisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Estnisch, Finnisch, Französisch, Griechisch, Hebräisch, Hindi, Indonesisch, Isländisch, Italienisch, Japanisch, Katalanisch, Koreanisch, Kroatisch, Lettisch, Luxemburgisch, Malaiisch, Mongolisch, Niederländisch, Persisch, Polnisch, Portugiesisch, Portugiesisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Serbisch, Spanisch, Tschechisch, Türkisch, Ukrainisch, Vietnamesisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belgien, Belize und 202 weitere ## Funktionen - A/B Testing - AI - AI Copilot - AI Summarization - AI Text Generation - AI Text Summarization - AI Text-to-Speech - API - Abfragevorschläge - Absichtserkennung - Adaptives Lernen - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analyse Tools - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen ## Integrationen (44 insgesamt) - Adobe Commerce - Agile CRM - BigCommerce - Brevo - Campaign Monitor by Marigold - Capsule - Drupal - Ecwid - FreshBooks - GetResponse - Google Analytics 360 - Highrise - HubSpot CRM - Instagram - Jimdo ... und 29 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - 24/7 Live-Support - Chat ## Category - [Kundenservice Software](https://www.getapp.at/directory/231/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.getapp.at/directory/231/customer-service/software) - [Live-Chat Software](https://www.getapp.at/directory/561/live-chat/software) - [Kundensupport Software](https://www.getapp.at/directory/562/customer-support/software) - [Kundenzufriedenheit Software](https://www.getapp.at/directory/1029/customer-satisfaction/software) - [Sales Force Automation Software](https://www.getapp.at/directory/338/sales-force-automation/software) ## Alternativen 1. [Freshdesk](https://www.getapp.at/software/10317/freshdesk) — 4.5/5 (3487 reviews) 2. [Bitrix24](https://www.getapp.at/software/90602/bitrix24) — 4.2/5 (1005 reviews) 3. [Slack](https://www.getapp.at/software/91563/slack) — 4.7/5 (24221 reviews) 4. [LiveChat](https://www.getapp.at/software/8385/livechat) — 4.6/5 (1728 reviews) 5. [LiveAgent](https://www.getapp.at/software/91301/liveagent) — 4.7/5 (1789 reviews) ## Nutzerbewertungen ### "Would recommend, now used across multiple platforms and mobile apps\!" — 5.0/5 > **Darren** | *10. Juni 2025* | Chemikalien | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We use a top-level subscription yearly plan, giving us access to all features. The core chat feature is especially easy to use, and the canned responses make replying to user messages very efficient. I also like the private canned responses, which allow to to save and use pre-defined responses that are only visible to you. > > **Nachteile**: The Lyro data source tool isn't that dynamic when scanning a whole website, and it would be very beneficial to be able to have a settings option to use or restrict website content suggestions when further information is required. So you can choose to show a full explanation in the Lyro chat, or allow users to click a link to the matching web page. > > Very positive. The Tidio support is exceptional, and every interaction with their team has been flawless. ----- ### "Tidio: A Powerful Chat & Automation Tool for Education Systems" — 5.0/5 > **Monika** | *22. November 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: As a Software Engineer working on an Education System project, I found Tidio extremely useful for improving student, parent, and teacher communication. The live chat helps users instantly ask queries about admissions, fees, results, timetables, and login issues. The AI chatbots easily handle common education-related FAQs, reducing manual support load. Its API and webhook integration allow us to trigger events from our portal, send automated messages, and track user behavior. Setting it up with LMS platforms like Moodle or Google Classroom was smooth, and the documentation was very developer-friendly. > > **Nachteile**: During integration and testing, I didn’t face any major issues. Chatbot flows worked smoothly, API responses were consistent, and the system handled high traffic during admission season perfectly. So far, I haven’t found any significant cons. > > Overall, Tidio is a great addition for education-based applications. It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with internal support. From a developer and tester perspective, it is stable, scalable, and easy to integrate. I highly recommend it for mid-level companies working in the EdTech or education management domain. ----- ### "Tidio - Maybe Something Else..." — 3.0/5 > **Natascia** | *30. April 2025* | Schreiben & Editieren | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: Tidio is very easy for anyone to learn. I like how it also provides real-time support to customers. > > **Nachteile**: It is terrible for speed as it takes quite some time to seem to "think". This causes a delay in responses. > > It is a system that seems good, but in fact can do with many improvements. It should be more technically advanced and have less glitches. There are better systems out there. ----- ### "2025 Tidio Review Best Live Chat and Chatbot Tools for Businesses" — 4.0/5 > **KRISANPAL** | *25. September 2025* | Schreiben & Editieren | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The best thing I found about TIDIO is that it is an advanced level platform which helps small to big businesses. > > **Nachteile**: While the downside is limited free chats (only 50 per month), advanced AI and marketing tools require a paid subscription. Small businesses may not be able to afford this easily. > > Tidio is a very advanced and helpful customer communication platform which is very beneficial for every business. On this platform you can use Appive chat, email, social media messages, AI chatbots and etc. on a single platform. This platform has been created for those businesses which want to provide quick and better facilities to their clients and customers. The experience of using Tidio is very good and user friendly, due to which visitors coming to the website can easily connect and fast and with this you can also answer their questions. If you are busy or cannot attend live chatbots, Tidio Chatbots work for you by sending automated replies, such as showing you product suggestions, displaying lead generation forms, and answering FAQs. You can also customize these autoflows to suit your business needs, such as sending messages, updating orders, or setting appointment reminders. Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you can also see analytics report like how many visitors have come to your platform, by stopping at which places, you can see from which country the visitors are, what have they come to see. The interface of Tidio is also very simple and easy, which can be used whether you are running the website on WordPress, Wix, Shopify or any other CMS. It has many advantages which include easy to use dashboard, options of free plans as well, AI chatbot automation, real time visitor monitoring and there are paid plans for the benefits as well, and if we talk about its disadvantages along with its advantages then there are many disadvantages as well in which only 50 free chats are available every month, for advanced tools or advanced AI one has to buy a paid tool which is not available in the free plans, and if we talk about the price then the free plan is suitable for basic needs and if you want a little advanced level chatbots email automation then you will have to buy a paid plan and the paid plan also keeps getting upgraded as per the features. After looking at everything, if someone asks for a final reply, I will say only one thing that Tidio is a very beneficial and helpful platform which can help small to big businesses, you just need to know how to use it and understand its plans, its dashboard is very easy to use, you will understand it easily which will help you in taking your customer support to the next level. ----- ### "Boosted Our Customer Support Speed" — 5.0/5 > **Prashant** | *26. Oktober 2025* | Bildungsmanagement | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The AI chatbot automatically handles basic client queries, saving hours of manual work. Integration with our website was simple, and the interface is clean enough for new users to learn quickly. > > **Nachteile**: Email notification delays sometimes affect follow-ups. Adding more automation rules in the free plan would help small startups like ours manage leads better without upgrading too early. > > It’s been a smooth and efficient platform for daily customer chats. Affordable pricing and useful features make it one of the best support tools for IT startups handling small-scale projects. ----- Seite: 1 / 25\ Zurück: [Nächste Seite](https://www.getapp.at/software/105081/tidio-chat?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/105081/tidio-chat) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten