--- description: Ausführliche Erfahrungsberichte zu Freshchat mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Freshchat dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshchat Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Live-Chat Software](/directory/561/live-chat/software) > [Freshchat](/software/106095/freshchat) # Freshchat Canonical: https://www.getapp.at/software/106095/freshchat Seite: 1 / 8\ Zurück: [Nächste Seite](https://www.getapp.at/software/106095/freshchat?page=2) > Freshdesk Messaging (ehemals Freshchat) ist eine moderne Messaging-Software für die Kundenbetreuung, die entwickelt wurde, um mit Kunden auf sämtlichen Kanälen (Website, App oder soziale Medien) zu kommunizieren. > > Bewertung: **4.2/5** von 174 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.2/5** | 174 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Freshworks - **Region**: San Mateo, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: € 1 799,00 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Assamesisch, Bengalisch, Bosnisch, Bulgarisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Estnisch, Finnisch, Französisch, Georgisch, Gujarati, Hebräisch, Hindi, Indonesisch, Isländisch, Italienisch, Japanisch, Kannada, Katalanisch, Khmer, Koreanisch, Kroatisch, Lettisch, Litauisch, Malaiisch, Malayalam, Marathi, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Punjabi, Rumänisch, Russisch, Schwedisch, Serbisch, Slowakisch, Slowenisch, Spanisch, Tamil, Telugu, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch, Urdu, Vietnamesisch, Walisisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - AI Copilot - API - Abfragevorschläge - Absichtserkennung - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Anpassbare Vorlagen - Aufgabenmanagement - Augmented Analytics - Automatische Antworten - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Chat / Messaging - Chatbot-Software - Code-Free Development - Customer Communication - Dashboard Software ## Integrationen (18 insgesamt) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WhatsApp Business Platform ... und 3 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support ## Category - [Live-Chat Software](https://www.getapp.at/directory/561/live-chat/software) ## Ähnliche Kategorien - [Live-Chat Software](https://www.getapp.at/directory/561/live-chat/software) - [Kundensupport Software](https://www.getapp.at/directory/562/customer-support/software) - [Kundenservice Software](https://www.getapp.at/directory/231/customer-service/software) - [Kundenengagement Software](https://www.getapp.at/directory/650/customer-engagement/software) - [CCM-Software](https://www.getapp.at/directory/1139/customer-communications-management/software) ## Alternativen 1. [Freshdesk](https://www.getapp.at/software/10317/freshdesk) — 4.5/5 (3487 reviews) 2. [Slack](https://www.getapp.at/software/91563/slack) — 4.7/5 (24221 reviews) 3. [LiveChat](https://www.getapp.at/software/8385/livechat) — 4.6/5 (1728 reviews) 4. [LiveAgent](https://www.getapp.at/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [Tidio](https://www.getapp.at/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Nutzerbewertungen ### "All-in-one communication tool" — 5.0/5 > **Rakesh** | *13. Juli 2026* | Telekommunikation | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Freshchat is a compact, comprehensive, and reliable all-in-one communication tool. It offers a clean interface, useful workflows, and an intuitive experience that makes managing customer conversations simple and efficient. > > **Nachteile**: The pricing could be more affordable considering the current feature set. The workflow capabilities are relatively basic, with limited support for complex automation, integrations, and advanced functionality. ----- ### "Freshchat review" — 4.0/5 > **Verifizierter Rezensent** | *23. September 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Freshchat is quite useful, especially if you’re already part of Freshworks ecosystem. I like that conversations can be managed from one place, and the integrations make things easier when everything is set up properly. > > **Nachteile**: The initial setup can take a bit of effort though, and some integrations takes time as they are bit complex ----- ### "Freshchat is a quality chat application with a confusing backend UI and an impossible login system" — 3.0/5 > **Darien** | *2. März 2021* | Religiöse Einrichtungen | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: Once I managed to create an account, Freshchat was easy enough to setup and offered a lot of customizable features as well as the ability to add up to 10 users - all for free - which made it a useful application for our non-profit. Their API was also very well documented, allowing for custom code to be run to allow for certain things like triggering the chat via URL redirect, all of which was beneficial for a season. > > **Nachteile**: The initial setup of freshchat - namely creating an account - was nigh impossible, and extremely confusing. Freshchat offers deep integrations with Freshworks suite of products, but for someone not looking to use their other products, it became a nightmare to start. Creating an account meant creating an account with Freshdesk and a couple other products of theirs, then it only would let me login to the admin panel of my overall Freshworks account (which doesn't allow for access to Freshchat), and then when I finally found the correct login page for Freshchat, their gmail login system would consistently fail and lock me out. In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different accounts - most of which I abandoned because they wouldn't allow me to remove the extra Freshworks products I did not want. As well, basic features such as chatbots \& email responses to chats were all locked behind a paywall - with a trial that failed to explain their use - and a customer service team that barraged me with numerous phone calls \& emails asking me to upgrade from their free tier, even after I said I wasn't interested. Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use, no one used the chat features - which changed the second we switched providers > > Freshchat is a quality chat program that can be difficult to setup and lacks the design quality of other competing brands ----- ### "Smooth Live Chat Platform with Powerful Automation" — 4.0/5 > **Prasad** | *20. Juni 2026* | Elektrische/elektronische Fertigung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Freshchat offers a clean and intuitive interface that makes handling customer conversations simple and efficient. The shared inbox and conversation routing features help distribute chats effectively, while automation reduces repetitive tasks. It integrates smoothly with Freshdesk, allowing support teams to manage conversations and follow-up actions without disrupting their existing workflow. > > **Nachteile**: Freshchat performs well for everyday customer communication, but configuring advanced chatbot workflows can require additional time and experience. More guided setup options and greater flexibility in bot customization would make the platform easier to adapt for businesses with complex support requirements. ----- ### "Review of FreshChat" — 4.0/5 > **Siddaiah** | *23. September 2026* | Luft- & Raumfahrt | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: What I like most about Freshchat is the automation. The chatbot can take care of common questions, which saves us time from answering the same queries repeatedly. > > **Nachteile**: On the other hand, setting up complex automations isn’t always straightforward, and it does take time for a new user to set up these automations. ----- Seite: 1 / 8\ Zurück: [Nächste Seite](https://www.getapp.at/software/106095/freshchat?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/106095/freshchat) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten