Purplepass Funktionen, Bewertungen & Alternativen

Purplepass

Complete event ticketing & pre-sale management

4.9/5 (114 Bewertungen)

Purplepass Übersicht

Purplepass is a full scale ticketing platform with features for integrated online sales, printed stock, box office/POS sales, social marketing, and admission management. The solution was designed to help event organizers, production companies, promoters and venues to manage large and small scale events such as concerts, festivals, or fundraisers.

Purplepass provides users with all the tools necessary to set up events, manage sales, and analyze performance with in-depth reporting. Branded sales widgets let visitors purchase tickets directly from the organization’s website, as well as choose their own seats using interactive seating charts. The platform helps organizations build their social media presence using an array of integrated Facebook features.

Purplepass allows organizations to post their events online, as well as promote, track and analyze performance using built-in marketing tools. Organizers get full management control over their events including pricing levels, holds, artwork, section modifications, and more. Users can design and order custom printed ticket stock and wristbands in a variety of different colors, as well as offer season passes, group/package options, and manage subscriptions.

With Purplepass, organizations can also scan and sell tickets at the door and provide customer service. The platform is also available via smartphone apps for iOS and Android, allowing users to keep an eye on sales even while on the go.

Preis

Beginnt ab
N/A
Preisoptionen
Kostenlose Testversion
Free
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Kanada, Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch

Purplepass Bewertungen

Gesamtbewertung
4.9/5
97% Positive Bewertungen
101
Ausgezeichnet
10
Sehr gut
3
Durchschnitt
0
Gering
0
Schlecht
Mit Google übersetzen

The software was easy to use and intuitive. Customer service was exemplary!

Täglich für 1-5 Monate genutzt
Bewertet am 18.6.2018
Quelle der Bewertung: Capterra

Easy to use, functionality, competitive price, friendly and responsive reps.

Vorteile

Flexible and easy to use software and hardware. All inclusive package options at price points we can pick. Customer service was reliable and we always had all our questions answered - if an answer was unavailable then our rep made sure to find a solution we could work with. Inexpensive and extremely competitive. We have used other software from competing vendors and honestly would recommend PurplePass before recommending other software. Lots of great programming options based on our individual needs and not so overly complicated that we need an IT degree to manipulate the software - that is the bonus! Our rep, Gabriel, was great to work with and responsive to our sometimes wacky questions.

Nachteile

We really liked the software as it is very competitive to other programs available on the market. The only two drawbacks we found include integration onto websites - it doesn't allow the user to stay on the website - it kept forwarding to PurplePass url. Perhaps this is due to our website software - WIX- but that was slightly annoying for our users. The other drawback is really more of a suggestion - while the software is easy to use and the search functions are great - there was not enough promotions by PurplePass for the events listed. It would be great to have a calendar of upcoming events promoted through social media or on the site itself - we found we had to "search" for our event and thought it would be a better selling point for PurplePass to offer "promotions" on the site and suggested events. Target market on social media for example.

Antwort von Purplepass

Hi,

Thanks for your great feedback! It's very much appreciated :)

Regarding your concern about the integration, we offer a fully embedded ticket widget which allows the customer to purchase directly on your website without ever having to be redirected off of your site.

Wix is a bit challenging in that they are VERY strict with outside code. They allow it but they encapsulate it within an iFrame. We do have a "High Compatibility" version of our widget which is designed to address this exact issue.

For your next event, we will be sure to work with you on embedding the proper widget code so it works absolutely beautifully!

- Purplepass

Verteilung der Bewertung

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Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

Purplepass has been awesome and had enhanced our event to be alot more effecient!

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 18.7.2018
Quelle der Bewertung: Capterra

Vorteile

The scanners were easy to use. Since most our staff have personal iphones it was easy to use. The reporting tools is awesome because it shows a breakdown of the sales and fees which is easy to read. I like there is an option to do a seating chart and assigned seating. Also being able to make our event personalized on purplepass.

Nachteile

The app felt limited. If we wanted to scan we could only be on the "scanning mode", if we had a walk-in attendee that needed to purchase a ticket we had to remember to change modes. I didnt like the fact that I could not see a list of all attendees admitted. Not being able to add notes on ticket holders so staff that are scanning attendees into the event are alerted when someone has a notation on their ticket

Antwort von Purplepass

Hi Julia,

Thanks for the great feedback! Happy to hear you enjoyed our service!

I wanted to respond to your concerns regarding the app. Yes, you can scan and sell tickets on the same device but it does require you to change switch between Scan Mode and Sell Mode. The reason is when the device is in Scan mode, everything is focused around high-speed scanning. We recommend using our scanners to scan and our iPad Mobile Box Office terminals or web-based box office for selling/checking in guests. This will allow our scanning staff to focus 100% on admitting guests full speed and your selling staff can focus on selling. If you prefer one person do both, then our iPad terminals are probably best as you can easily check in guests from "Search Orders" while in sell mode.

As for not seeing the list of attendees checked in, all of that is available in your main account's reporting tab.

Lastly, about putting alerts for scanned tickets, GREAT IDEA! I will share with the team.

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Mit Google übersetzen

FTMP Events

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 11.11.2018
Quelle der Bewertung: Capterra

Purplepass has been FTMP Events' ticketing service for over 5 years, and we stick with it due to the reliability and great service. We highly recommend them to anyone interested in selling tickets online for event(s).

Vorteile

Low fees for customers, no minimum sales limits for promoters, great customer service and very quick turn-around

Nachteile

Only thing that causes some confusion is the ticket links re-direct to a large string. Like http://www.purplepass.com/DOYLE122118 when loaded, turns into https://www.purplepass.com/#170920/FTMP_Events-DOYLE_(legendary_ex-guitarist_of_The_Misfits)-Buffalo_Iron_Works-December-21-2018.html

Antwort von Purplepass

Gregory,

Thank you for taking the time to leave your feedback. We wanted to reach out and help explain the URL issue you mentioned. Short-cut URLs make it easy for sharing and promoting a direct link to your event page. However, when someone enters that link, we will redirect them to the long form of the URL as you have shown.

The reason for this is that the long form URL is Search Engine Optimized (SEO) since it provides the event name, event organizer, venue name, and the date of the event. This is extremely valuable in getting your event picked up and listed at the top of search engines.

So although it does redirect, it does not affect the buying process at all. Any additional questions, please let us know. You can call us at 800-316-8559 (Press option 3), email us [email protected], or log into your account and click the live chat icon at the lower right. We are here to help!

Verteilung der Bewertung

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Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

My experience with PP compared to Ticketmaster has been hands-down more efficient and user-friendly!

Wöchentlich für Mehr als 2 Jahre genutzt
Bewertet am 25.10.2017
Quelle der Bewertung: Capterra

Vorteile

Customer Support with key account leaders for constant back and forth. Easy and accessible use of reporting. User-friendly for both the user-facing and back end. Customization of our unique product (exhibitor ticket vs. public facing ticket). Show day support. A sense of urgency for the smallest to largest issues.

Nachteile

Not enough suggestions for the future based on their experiences with your product or in the event industry as a whole. I would like to see more comp or case studies provided in order to make your our experiences better. Not able to customize the 'selling widget'. Not able to capture day-of geographic data information quickly though POS, currently no data collected besides redemption during day-of.

Antwort von Purplepass

Jocelyn,

Thank you so much for your kind words! It's always a pleasure working with the whole Newport Exhibition team! I wanted to address some of your concerns:

1) The widget can be greatly customized such as modifying verbiage, size, placement, enabling/disabling key features like shopping cart, Facebook integration, custom dividers/labels, and even 14 different themes. I know you had a long list of items available for sale which made your widget list long. We already have updates in the works that will allow you to group things like your Parking Passes into a single item and then choose as part of the check out process the different days and lots they want to park along with their associated pricing. This should further streamline the experience.

As for not capturing day-of geographics, zip codes are not stored on credit cards. You can however ask the customer and enter it during check out.

Looking forward to another great year with NIBS!

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Weiterempfehlungsquote

8.0/10
Mit Google übersetzen

the best, most consistent customer service and responsiveness of any business I've ever dealt with

Bewertet am 28.1.2017
Quelle der Bewertung: Capterra

I am co-founder of an event-related business launching in Feb 2017. We put on events across North America, with 40+ events planned for our launch, and growing.

My business partner had been using Purplepass for years. Her opinion was that Purplepass offered the best dependability and customer service of any ticketing solution, and should be the first choice for our new venture. I had suggested possibly handling ticketing ourselves, but we ultimately decided against it. My experience over the past months fully supports that this decision was correct.

For our new business, we had the need for powerful features, including a complex integration of Purplepass' API with our web platform. Purplepass worked with us over several weeks to help integrate their API with our custom application. They were extremely responsive and helpful throughout this process. In fact, Purplepass even modified their API to add features we needed!

Whenever I had a technical question or request, I would receive a highly competent, helpful, and friendly response in very short time frames. When we needed it, we could easily phone and talk to someone highly knowledgeable from Purplepass. It's so rare in this age of customer service outsourcing to consistently receive such high quality support.

Not only that, but their product is truly excellent, and I have confidence in it. Their platform has very powerful features, and is lightning fast to use - in fact I can't think of another site that feels snappier from a user perspective. The reporting and statistics features on their website are deep and helpful. They support ticketing across all our North American jurisdictions. They have a great interface that allows easily generating widgets that can be quickly embedded on our website to sell tickets for our various events. And they seem to add new features all the time.

It gives me incredible piece of mind to know that, should we encounter any time-sensitive issues with ticketing during our events, this level of support will be available for us and our customers. Not needing to provide our own in-house support for ticketing is a huge benefit that should not be discounted.

I strongly recommend giving serious consideration to Purplepass as your ticketing solution.

Antwort von Purplepass

Thank you Andrew for your kind feedback. We are delighted that we've been able to help you streamline and automate Veg Speed Dating.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Purplepass Preis

Beginnt ab
N/A
Preisoptionen
Kostenlose Testversion
Free
Abonnement
Preis-Leistungs-Verhältnis

Service fee: 2.5%, $0.99/ticket

Credit card processing: 3%

Thermal Ticket stock: $0.10 each

Full Color Custom Ticket stock: $0.20 each

Wristbands: $0.12

Purplepass Funktionen

  • API
  • Elektronische Zahlungen
  • Kundendatenbank
  • Kundenspezifisches Branding

  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Anpassbare Berichterstellung
  • Anpassbare Vorlagen
  • Automatische Benachrichtigungen
  • Automatische Erinnerungen
  • Benutzerdefinierte Felder
  • Berichterstattung und Statistik
  • CRM-Integration
  • Daten-Import / -Export
  • E-Mail-Integration
  • Integration von Dritten
  • Kalenderverwaltung
  • Kontakt-Datenbank
  • Mobile Integration
  • Social-Media-Integration

Zusätzliche Informationen für Purplepass

Schlüssel-Features von Purplepass

  • Artwork management
  • Assigned seating system
  • Attendee management
  • Barcode / ticket scanning
  • Box Office management
  • Branded website
  • Client / customer management
  • Concessions management
  • Custom tickets
  • Customizable widgets
  • Debit / cashless card
  • Event management
  • Event publishing
  • Exhibit / vendor management
  • Fundraising management
  • General admission
  • Guest list management
  • Kiosk ticketing
  • Mobile ticketing
  • Online ticketing
  • Onsite ticketing
  • Payment processing
  • Pricing management
  • Print-at-home
  • Reserved seating
  • Reserved ticketing
  • Season tickets
  • Social promotion
  • Sponsorship management
  • Subscription
  • VIP & discount tickets
  • Volunteer management

Vorteile

  • Purplepass can be fully white-labeled for a truly branded ticket buying experience.

  • Built-in marketing tools allow organizers to promote their event and track performance on ticket sales, marketing, and more.

  • Guests are able to check the venue layout , see which seats are still available, as well as get a preview of their view of the stage.

  • Users can choose from a selection of customizable widgets that enable ticket sales directly from their website.

  • Purplepass offers native apps for iOS and Android that let users keep an eye on sales while on the go.

  • Purplepass Häufig gestellte Fragen

    Weiter unter folgen häufig gestellte Fragen über Purplepass.

    F. Welche Preispläne bietet Purplepass an?

    Purplepass bietet folgende Kostenpläne an:

    Preismodell: Free, Abonnement

    Kostenlose Testversion: Verfügbar

    Service fee: 2.5%, $0.99/ticket

    Credit card processing: 3%

    Thermal Ticket stock: $0.10 each

    Full Color Custom Ticket stock: $0.20 each

    Wristbands: $0.12

    F. Was sind die Hauptfunktionen von Purplepass?

    Purplepass bietet die folgenden Funktionen:

    • Artwork management
    • Assigned seating system
    • Attendee management
    • Barcode / ticket scanning
    • Box Office management
    • Branded website
    • Client / customer management
    • Concessions management
    • Custom tickets
    • Customizable widgets
    • Debit / cashless card
    • Event management
    • Event publishing
    • Exhibit / vendor management
    • Fundraising management
    • General admission
    • Guest list management
    • Kiosk ticketing
    • Mobile ticketing
    • Online ticketing
    • Onsite ticketing
    • Payment processing
    • Pricing management
    • Print-at-home
    • Reserved seating
    • Reserved ticketing
    • Season tickets
    • Social promotion
    • Sponsorship management
    • Subscription
    • VIP & discount tickets
    • Volunteer management

    F. Wer sind die typischen Nutzer von Purplepass?

    Purplepass hat die folgenden typischen Kunden:

    Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen

    F: Welche Sprachen werden von Purplepass unterstützt?

    Purplepass unterstützt die folgenden Sprachen:

    Englisch

    F. Welche Preispläne bietet Purplepass an?

    Purplepass hat folgende Preismodelle:

    Free, Abonnement

    F. Unterstützt Purplepass mobile Geräte?

    Purplepass unterstützt die folgenden Geräte:

    Android, iPhone, iPad

    F. Mit welchen anderen Applikationen integriert Purplepass?

    Purplepass kann in folgende Anwendungen integriert werden:

    Authorize.net, Constant Contact, Facebook, HubSpot CRM, Mailchimp, Robly, SurveyMonkey, Twilio Communications Cloud, Wordpress, Zoho CRM

    F. Welche Varianten der Kundenbetreuung bietet Purplepass an?

    Purplepass bietet folgende Optionen für Kundensupport:

    Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen