Epos Now

The software is easy to use and can be edited to suit your business needs with time saving folders. It also has a very user friendly interface that can be picked up in minutes making it great for getting new employees up to speed

Updating the software was a little tricky but with the help of the telephone team this issue was resolved pretty quickly.

Nothing. I never even opened the boxes..

The primary problem I had was when they said it can integrate with Qb's. That is a far cry from integrating. They gave me a bunch of spreadsheets and tried to explain it but eventually said I needed to "figure it out". I put a lot of time and effort into making this work to no avail. I spent a lot of money already without a single sale. After trying to cancel for a month and a half, I finally reached someone that can help. But now they want another $875.00 for 'the remainder of the contract'. I thought I had a trial period. Anyone want to buy some hardware? It's all in the box and It's never been opened.

Nothing keep away at all costs.

Poor customer service. The accounting software is terrible and doesn't work. Long waiting times to get in touch with customer services and you are constantly passed to different members of staff problems never get solved.

On Wednesday 20th September 2017 I was having some problems trying to log in to the back Office on our EPOs till.
I phoned the support line in the morning & was connected to a 1st line support Agent.
I explained the problem & it was agreed that she would phone me back at 4pm to help resolve the problem.
We have recently changed company names over & there had been a mix up about which account etc. was still active ( our fault ).
she phoned at 4pm prompt then kindly spent the next 2 hours or so helping me re install EPOs back office again as the one we had been using was now locked.
I explained to her that I needed to get the new programme running as we opened again at 9am on the 20th & we needed the system up & running.
Just to summarize as it would take to long to explain she was exceptional in the very cool, calm & professional manner in which she helped me resolve this issue. I was getting a little stressed as this was put on me last minute but she explained the process step by step in a very friendly & understanding manner.
Anything she wasn't sure about in the process she asked for advice from her team & at one point she kindly got another member of her team to help also.
Its vary rare when you deal with telephone help lines that everything you ask for happens but I can honestly say that she went above & beyond to help me which was really appreciated & I was able to set up the new Back Office system in time for us to be able to trade again in the next morning.
she is a prime example of how to get a good end result for both parties in & limited time scale in very difficult & testing situation.
She is an asset to your team & I hope she receives the recognition she deserves.