--- description: Ausführliche Erfahrungsberichte zu Qubicles mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Qubicles dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Qubicles Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Kontaktcenter-Software](/directory/593/contact-center/software) > [Qubicles](/software/107053/qubicles) # Qubicles Canonical: https://www.getapp.at/software/107053/qubicles Seite: 1 / 2\ Zurück: [Nächste Seite](https://www.getapp.at/software/107053/qubicles?page=2) > Fenero.io ist eine cloudbasierte Kontaktcenter-Lösung für Telefon, E-Mail und Live-Chat mit Anruf- und Bildschirmaufzeichnung, IVR, Anruf- und E-Mail-Weiterleitung, dynamischem Scripting und mehr. > > Bewertung: **4.4/5** von 24 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 24 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Qubicles - **Region**: Atlanta, USA - **Gegründet**: 2013 ## Gewerblicher Kontext - **Startpreis**: $ 19,99 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1 000 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Brasilien, China, Deutschland, Indien, Japan, Kanada, Mexiko, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - AI Copilot - API - Alerts/Escalation - Anpassbare Berichte - Anpassbare Formulare - Anrufaufzeichnung - Anrufbeantworter-Erkennung - Anrufer-ID - Anrufplanung - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverteilung - Anrufüberwachung - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Autoresponders - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung über Anrufe - CRM-Systeme ## Integrationen (1 insgesamt) - Gmail ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - Chat ## Category - [Kontaktcenter-Software](https://www.getapp.at/directory/593/contact-center/software) ## Ähnliche Kategorien - [Kontaktcenter-Software](https://www.getapp.at/directory/593/contact-center/software) - [Call-Center Software](https://www.getapp.at/directory/275/call-center/software) - [Kundenservice Software](https://www.getapp.at/directory/231/customer-service/software) - [Fernwartungssoftware](https://www.getapp.at/directory/563/remote-support/software) - [CEM Software (Customer Experience Management)](https://www.getapp.at/directory/601/customer-experience/software) ## Alternativen 1. [Five9](https://www.getapp.at/software/91276/five9) — 4.2/5 (481 reviews) 2. [Bitrix24](https://www.getapp.at/software/90602/bitrix24) — 4.2/5 (990 reviews) 3. [Genesys Cloud CX](https://www.getapp.at/software/104597/genesys-cloud) — 4.3/5 (262 reviews) 4. [NiCE CXone](https://www.getapp.at/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [LeadDesk](https://www.getapp.at/software/129651/leaddesk) — 4.8/5 (13 reviews) ## Nutzerbewertungen ### "Incomparable" — 5.0/5 > **Francis** | *15. November 2017* | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Great quality of calls, great support and easy to use apps to manage different campaigns. > > A lot, we were able to expand with the help of this software. Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens. ----- ### "OVERVIEW" — 4.0/5 > **Alex** | *1. Mai 2020* | Verbraucherdienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: It's very easy to set up and it requires almost no expertise to get it going. > > **Nachteile**: In my case, since most of the traffic is inbound calls, I've experienced too many dropped calls and dead airs and sometimes I would say 2 or 3 times a month, unexpected errors when using this interface for the agents. > > I would say is a good tool, since you basically have all the call center architecture in place when you get started with them, however, I would highly recommend keeping users posted when running maintenance processes in the back-end of that platform. ----- ### "Powerful tool" — 3.0/5 > **Daryl** | *12. April 2019* | Politische Organisation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Flexibility, cost effectiveness, scalability. > > **Nachteile**: There's a rather steep learning curve and answering machine detection absolutely bad\! I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep. Absolutely inexcusable. > > Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares. The 6 second billion increments are the real secret. There are a lot of features to take advantage of and you can have deep control of your campaigns. Lack of AMD really frustrated though\! ----- ### "IT and Call Center Manager perspective." — 4.0/5 > **Jessica** | *11. April 2017* | Kosmetik | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. > > **Nachteile**: Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols. > > Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers. Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols. ----- ### "Affordable solution but needs to work on its software for better reliability and performance" — 4.0/5 > **Abhishek** | *16. April 2019* | Einzelhandel | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Per minute billing and easy to set up. User friendly UI, takes just one sys-admin on our end to manage the software. > > **Nachteile**: They need to improve the software so that it can listen for a voicemail beep. Customer service is good but slow to respond and sometimes involves more followups than necessary. There was a security issue we found in the early days where all user agents data was publicly available on the portal without authentication, which we made aware to them and hopefully it's fixed now. > > Has been a great experience overall. Saved a lot of money switching over from Five9. Customer service was spotty at first but in the time we have been with them, it has improved a lot. Same for the software. Its still not perfect but it more than likely will meet basic business needs and more. ----- Seite: 1 / 2\ Zurück: [Nächste Seite](https://www.getapp.at/software/107053/qubicles?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/107053/qubicles) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Strukturierte Daten