Gingr

I like most that it's easy to use, serves for so many purposes in our Company such as booking Grooming Appointments, walk in services, daycare stays, daycare Evaluations, classes, and now we can use it in our multiple locations as well

The only cons lately have been inconsistent customer service with longer wait times, and the Phone Number search feature not working lately has made some booking over the phone take longer. Phone number search is usually our go to Customer look up. It leaves us with less room for error and less time on the phone with the customer for easier booking

We like the basic functionality and speed of use especially vs. software that sits on the hard drive. The portal is nice and out clients enjoy it.
The help articles for the basic set up and functionality are well done.

When there is a big issue outside of basic functionality the chat support is a waste of time. A typical chat takes about an hour just to get to the point that they kind f understand what your talking about.
For example my company Voxy Canine Camp recently reorganized and we opened a new merchant id account.
The back end sent me the wrong merchant id #. I Ofcourse did not know it was wrong and after an hour on chat the person had no idea what was the problem because they did not have access to all of the information. It's a week later and aim trying again and still having issues. After introducing myself and business name/ 30 min into chat the rep from Gingr asks me what company Im with,

Real problem solving should not be done by chat so this part of Gingr is horrible.
Horrible enough that we are looking into switching this winter.

Designed with bootstrap so easy browsing on Mobile, tablets, and Desktops

Some of the layout is too cluttered, and some features are lacking