--- description: Ausführliche Erfahrungsberichte zu ChurnZero mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche ChurnZero dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ChurnZero Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Kundenengagement Software](/directory/650/customer-engagement/software) > [ChurnZero](/software/108329/churnzero) # ChurnZero Canonical: https://www.getapp.at/software/108329/churnzero Seite: 1 / 6\ Zurück: [Nächste Seite](https://www.getapp.at/software/108329/churnzero?page=2) > ChurnZero ist eine Plattform für Kundenengagement und -bindung für Kundenerfolgsteams von abonnementbasierten Unternehmen. Sie ermöglicht es, Kundenabwanderung zu reduzieren und Verlängerungen zu fördern. > > Bewertung: **4.7/5** von 130 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 130 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ChurnZero - **Region**: Arlington, USA - **Gegründet**: 2015 ## Gewerblicher Kontext - **Startpreis**: $ 12 000,00 - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Belgien, Irland, Israel, Kanada, Neuseeland, Niederlande, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Abwanderungsraten-Management - Ad-hoc-Analyse - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anpassbare Felder - Anpassbare Vorlagen - Anrufprotokoll - Audit Trail - Aufgaben-Fortschrittsverfolgung - Aufgabenliste - Aufgabenmanagement - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - Bestenlisten - CRM-Systeme - Chancenmanagement ## Integrationen (33 insgesamt) - AskNicely - Chargebee - ChartMogul - Copper - Freshdesk - Freshsales - Gmail - Google Calendar - Google Workspace - Help Scout - HubSpot CRM - Intercom - Jira - Maxio - Microsoft Teams ... und 18 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Kundenengagement Software](https://www.getapp.at/directory/650/customer-engagement/software) ## Ähnliche Kategorien - [Kundenengagement Software](https://www.getapp.at/directory/650/customer-engagement/software) - [CEM Software (Customer Experience Management)](https://www.getapp.at/directory/601/customer-experience/software) - [Customer Success Tools](https://www.getapp.at/directory/959/customer-success/software) - [CRM-Systeme](https://www.getapp.at/directory/230/crm/software) - [Sales Tracking Software](https://www.getapp.at/directory/3059/sales-tracking/software) ## Alternativen 1. [HubSpot Service Hub](https://www.getapp.at/software/119575/hubspot-service-hub) — 4.4/5 (191 reviews) 2. [LiveAgent](https://www.getapp.at/software/91301/liveagent) — 4.7/5 (1787 reviews) 3. [monday CRM](https://www.getapp.at/software/2056613/monday-crm) — 4.7/5 (466 reviews) 4. [Zendesk Suite](https://www.getapp.at/software/9448/zendesk) — 4.4/5 (4090 reviews) 5. [Customerscore.io](https://www.getapp.at/software/2079342/customerscore-io) — 4.8/5 (17 reviews) ## Nutzerbewertungen ### "Great product and even better support\!" — 5.0/5 > **David** | *28. Februar 2018* | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The piece we have enjoyed the most is the assistance we have received through our onboarding process. Our CSM has been great, giving us a full understanding of the solution's capabilities, best practices across the industry and many other tips for a successful deployment. The simplicity of integrating ChurnZero to other tools used in our business has been wonderful. Finally, the ability to segment our base in many different ways is very helpful along with the fact that we can build our own workflows, task creation and responses to live events has made our CSM team much more efficient and effective. > > **Nachteile**: 1) When attempting to create responses to live events in our application, it would be much simpler to work with specific attributes rather than segments. This is something that was raised and work is being done to implement the ability. 2) Unable to see a log of email communications - we have resorted to including our email addresses to the BCC list on every outbound email to ensure the messages are being delivered > > It is helping us in our fight to reduce churn and proactively communicate with our customer base. ----- ### "Sophisticated machine" — 5.0/5 > **Ana** | *11. März 2022* | Logistik & Lieferkette | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The integration and CS support we have gotten > > **Nachteile**: The fact that you cannot @ mention colleagues and interact real time > > Usage insights, NPS launch, Support ticket view ----- ### "I have a lot more to learn" — 4.0/5 > **Virginia** | *11. März 2022* | Versicherung | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: We are able to review and interact with data we didn't previously have in a digestible format. We are more easily able to codify and standardize department practices. > > **Nachteile**: There are limitations to segmentation that make using other features difficult. Also, setting up some of the segments is cumbersome and confusing and there are no features to help with clean up. > > I have a lot more to learn, and I have run into some roadblocks, but we have a great support team working with us that has guided me through my frustrations. ----- ### "Visibility Is Power" — 5.0/5 > **Sam** | *19. November 2018* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: There are so many benefits in utilizing ChurnZero. However what I like most is that you're able to see the big picture. From churn scores to net promoter scores, you're able to see client health. When you have dozens and dozens of clients, it's easy to lose track of what's going on. It's easy to have client's slip through the cracks. Using ChurnZero significantly reduces that risk. > > **Nachteile**: Learning how to use a lot of the features does take some time before you're comfortable with it. > > It's all about protecting the MRR, my experience has been great. ----- ### "Great software to manage your customers and reduce churn" — 5.0/5 > **Sharon** | *8. Juni 2019* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Very simple to to use when we compared it with competitors, integration to other software like SalesForce and Zendesk was smooth. ChurnZero is the 'working platform' in which our CSMs manage their daily operations, good dashboards exists to provide 360 view of your customers overall health. > > **Nachteile**: I'm hoping that in the soon future they'll develop some AI capabilities that will be able to predict churn according to data analysis. > > Excellent. ChurnZero assisted us to keep our churn under control and reduce it. Their support team is super efficient and fast and our queries quickly addressed. ----- Seite: 1 / 6\ Zurück: [Nächste Seite](https://www.getapp.at/software/108329/churnzero?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/108329/churnzero) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten