Teckst Übersicht
Was ist Teckst?
Teckst ist eine cloudbasierte SMS- und Text-Marketing-Lösung für Kontaktcenter und Kundenserviceunternehmen mit einer Reihe von Funktionen wie Facebook-Messenger- und WeChat-Konnektivität, SMS/MMS, Statusverfolgung für aktive Tickets, Desktop- und Audiobenachrichtigungen, Single Sign-On und mehr. Teckst bietet eine interaktive Plattform, die eine Echtzeit- und Mensch-zu-Mensch-Kommunikation zwischen Marken und ihren Kunden ermöglicht. Sobald die Anwendung in das CRM von Nutzern integriert ist, können diese direkt auf mobile und SMS-Nachrichten innerhalb ihres aktuellen Workflows antworten. Mit der Anwendung können Nutzer Nachrichten aus einer vordefinierten Nachrichtendatenbank auswählen und senden. Diese Plattform ermöglicht es Kunden auch, über Facebook Messenger, WeChat, SMS/MMS und mehr mit ihrem Kundenservice zu kommunizieren. Nutzer können Metriken mithilfe der Chat-Tag-Funktion organisieren und verfolgen.
Mit Teckst können Nutzer verfügbaren Agenten Tickets zuweisen. Um Überschneidungen bei Agenten zu vermeiden, markiert die Software aktive Tickets mit einem leuchtend blauen Punkt. Das Tool kann auch in Zendesk, Salesforce, Help Scout, Oracle Cloud Service, SugarCRM, FreshDesk usw. integriert werden. Die Plattform ermöglicht es Nutzern, Nachrichten an einem Ort zu empfangen und zu beantworten. Sie können sogar Gespräche an andere Agenten, Manager und CRMs übertragen.
Teckst Übersicht
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Teckst Funktionen
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Teckst Bewertungen
Teckst Bewertungen
Teckst was extremely easy to set up, took almost no time at all to get up and running.
Great product, easy integration, exceptional customer service
Great integration. Great SMS and FBM support solutions. Exceptional customer service.
Teckst has been super responsive to our needs and always keeps us updated on the latest...
Working with Teckst over the past two years has been great! Helpful staff, robust platform.
If you need an SMS provider, Teckst isgood
We provide a faster support channel that positions us where our customers are: on their phone.
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Teckst was extremely easy to set up, took almost no time at all to get up and running.
Vorteile
Ease of use. Integrates with out system. Teckst sends us reports as needed so we can track our performance. Have never had any major issues.
Nachteile
Would like more robust reporting features. And I guess anything could be cheaper but no complaints from our team.
Great product, easy integration, exceptional customer service
Great integration. Great SMS and FBM support solutions. Exceptional customer service.
Vorteile
Teckst integrates extremely well into our Zendesk account. What originally drew me to Teckst's SMS solution versus others we looked at is that it really speaks to the hybrid nature of text support as a channel. What makes SMS so convenient for support is that customers can either respond right away like a chat or respond later at their convenience like an email inbox. Teckst speaks to each by offering both the email-like options and a more chat-like widget agents are able to pop out so they can have several conversations at the same time for real efficiency. We used a much less satisfactory solution before finding Teckst, and our agents were thrilled when they were introduced to the Teckst set up.
The customer service is exceptional. Our Account Manager is incredibly friendly and responsive. And she is just as much so now as she was when we first started with them all those months ago. She really makes it feel like we're a team trying to best optimize our solution and make sure it's working as well as expected and needed. The technical team of engineers is also on top of investigating any time we have an inquiry.
They also gave us early access to their Facebook Messenger solution, which works much like SMS does. It's quickly become one of our favorite channels thanks to their setup. It's been great being able to discover it as they are and to be able to give actionable feedback about the solution. Again, Teckst really makes it feel like you're a team.
Teckst has been super responsive to our needs and always keeps us updated on the latest releases.
Vorteile
Their customer service has been really awesome. They are also quick to get us updated on the new features and overall any transitions have been painless. Super easy to work with them!
Nachteile
We've been using them for a while now and it's taken a little longer than expected for them to add additional features that are becoming more common in the SMS world. But I do think they've started to ramp up lately.
Working with Teckst over the past two years has been great! Helpful staff, robust platform.
Vorteile
Our business is designed to save time for busy people, so fast service is really important. Our customers love texting and Teckst allowed us to implement this easily. We explored other messaging solutions, but Teckst expressed the most excitement about growing with us and helping us innovate as our business scaled.
The account management team was always super responsive and helped us decide the best way to launch SMS with our customers. The fact that it is seamlessly integrated with our Desk.com account allowed us to train our team of agents quickly and the learning curve was minimal. That was key to our success here.
Nachteile
Desk.com doesn't support emoji usage, so for our first ~6 months of Teckst usage we weren't able to send customers emojis. Teckst ended up creating a workaround that allowed emoji usage on Desk, which was great for us. Our customers are big emoji users, so we saw an increase in CSAT once we started incorporating them in our messaging.
If you need an SMS provider, Teckst isgood
We provide a faster support channel that positions us where our customers are: on their phone.
Vorteile
The implementation is straightforward with Teckst providing a white-glove service. Integrating Teckst with a CRM (we were on Desk and now on ServiceCloud) allows for an agent to quickly learn how to handle SMS cases since they're already familiar with the case paradigm. The Teckst platform is fast and responsive, meaning that there is little latency between inbound and outbound texts through the CRM.
The use of emojis is incredibly impactful which allows us to provide empathetic service at scale.
Nachteile
Nothing major to mention! It would be great to have an admin dashboard so we could self-service, but I hear that is in the works.
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Teckst Preis
Teckst Preis
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Teckst Funktionen
Teckst Funktionen
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Teckst Häufig gestellte Fragen
Teckst Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Teckst.
F. Welche Preispläne bietet Teckst an?
Teckst bietet folgende Kostenpläne an:
Beginnt ab: 100,00 $/Monat
Preismodell: Abonnement
Gratis Testen: Verfügbar
F. Was sind die Hauptfunktionen von Teckst?
Wir haben keine Informationen über die Funktionen von Teckst
F. Wer sind die typischen Nutzer von Teckst?
Teckst hat die folgenden typischen Kunden:
Kleine Unternehmen, Mittlere Unternehmen
F: Welche Sprachen werden von Teckst unterstützt?
Teckst unterstützt die folgenden Sprachen:
Englisch
F. Welche Preispläne bietet Teckst an?
Teckst hat folgende Preismodelle:
Abonnement
F. Unterstützt Teckst mobile Geräte?
Wir haben keine Informationen darüber, welche Geräte Teckst unterstützt
F. Mit welchen anderen Applikationen integriert Teckst?
Teckst kann in folgende Anwendungen integriert werden:
Freshdesk, Help Scout, Oracle Service Cloud, SAP Business One, Salesforce Sales Cloud, Salesforce Service Cloud, Scout, SugarCRM, Zendesk
F. Welche Varianten der Kundenbetreuung bietet Teckst an?
Teckst bietet folgende Optionen für Kundensupport:
Telefon-Support, Online-Support