Über Richpanel

Richpanel makes ecommerce customer support effortless. With deep integrations with Shopify, Woocommerce & Magento, Richpanel brings in all the ecommerce data and order actions in one place for fast and personalized ecommerce support. Instantly resolve 30-40% of customer issues before reaching agents with a self-service portal. Manage all support channels - Email, Live chat, Phone, Facebook, Instagram and Whatsapp from one place.

Hauptvorteile von Richpanel

1. Manage all support channels from one inbox

Customers can contact you on their favourite channel – Live Chat, Email, Facebook & Whatsapp. You can manage all the support tickets from a single collaborative inbox.

2. Seamless ecommerce integration

With deep integration with Shopify, Magento & WooCommerce, Richpanel makes ecommerce support fun and easy. Agents can view customer’s order details, website activities and they can use the data in responses and macros. They have all the context to assist customer queries quickly and at scale.

3. Eliminate repetitive contacts with ecommerce self-service.

30-40% of ecommerce support requests are repetitive. Richpanel lets you create guided self-service workflows to automate these common support scenarios. Customers submit all the information related to the issue in one go. Support agents can resolve the issue instantly without prolonged back and forth communication.

4. Convert more leads with a modern live chat on your store

Built for support teams of all sizes, Richpanel has all the advanced tools to help you easily collaborate across your support team and different business functions to shorten the resolution time. Create unlimited users and teams as per your need.

5. Resolve customer issues instantly with power tools and shortcuts

Use Power Reply to combine multiple actions, responses, assignments and order operations in one shortcut to resolve such queries with a single tap of the key. Use shortcuts to perform the most frequent helpdesk tasks in a jiffy.

6. Access all the support analytics and KPIs you need

See how agents are performing at customer feedback & response times and assisting conversions. Richpanel also measures what agents are influencing sales and creating long-term customer relationships. Filter reports by tags, channel (live chat, email, social) & agents.

Geräte

Unternehmensgröße

K M G

Bilder

Analytics & insights into impact on sales
6 weitere anzeigen
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Funktionen

Gesamtzahl der Funktionen von Richpanel: 70

  • API
  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Analytik / ROI-Verfolgung
  • Angebotsmanagement
  • Auftragsmanagement
  • Automatische Antworten
  • Automatisiertes Routing
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • CRM
  • Call-Center-Management
  • Chat/Messaging
  • Chatbot
  • Customer Journey Mapping
  • DSGVO-Compliance
  • Dashboard
  • Datenintegration
  • Drittanbieter-Integration
  • E-Commerce-Management
  • E-Mail Marketing
  • E-Mail-Management
  • Echtzeit-Chat
  • Echtzeit-Chat für Kunden
  • Einkaufswagen
  • Etikettierung
  • Filesharing
  • Geotargeting
  • Hilfe Desk-Management
  • Inventarverwaltung
  • Kampagnen-Tracking
  • Kanalzuordnung
  • Katalogisierung / Kategorisierung
  • Kundendatenbank
  • Kundendienst-Analyse
  • Kundenprofile
  • Kundenreklamations-Tracking
  • Kundensegmentierung
  • Kundenspezifisches Branding
  • Leistungskennzahlen
  • Live-Chat
  • Makros/Antwortvorlagen
  • Management von Dienstgütevereinbarungen (SLA)
  • Match & Merge
  • Multi-Channel-Kommunikation
  • Multichannel-Marketing
  • Offline-Formular
  • Personalisierung
  • Proaktiver Chat
  • Prädiktive Analytik
  • Prädiktives Modellieren
  • Retourenmanagement
  • SEO-Management
  • Self-Service Portal
  • Social Media-Überwachung
  • Social-Media-Integration
  • Supportticket-Management
  • Ticket-Management
  • Transfer / Weiterleitung
  • Transkripte/Chatverlauf
  • Verfolgen von Support-Tickets
  • Verfolgung von Interaktionen
  • Vorformulierte Antworten
  • Warnungen / Eskalation
  • Warteschlangenmanagement
  • Website-Analytik
  • Websitebesucher-Nachverfolgung
  • Wissensbasis-Management
  • Workflow-Konfiguration
  • „Was wäre wenn“-Szenarien

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Nutzerbewertungen

Gesamtbewertung

5 /5
(9)
Preis-Leistungs-Verhältnis
5/5
Funktionen
4,9/5
Bedienkomfort
5/5
Kundenbetreuung
5/5

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5 von 9 Bewertungen angezeigt
Victoria S.
Gesamtbewertung
  • Branche: Bekleidung & Mode
  • Untern. Größe: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

RICHPANEL- Best Software We Have Bought This Year!

Bewertet am 28.8.2020

Richpanel was by far the best program we have bought this year!! It was extremely important to us...

Richpanel was by far the best program we have bought this year!! It was extremely important to us to make sure we gave our customer service reps the support they needed. We were getting mass amounts of emails everyday and the hours were long. We opted for the custom plan where we could take advantage of the self service, auto resolve, and the dedicated self service expert! Choosing the more expensive plan was beneficial to us because the features included and implemented have cut our teams hours in half! The team behind the software could not be more helpful if they tried. You can tell how much pride they take in their software and the care and attention you receive from them is incredible!

Vorteile

The absolute greatest function of this software is the white glove service we received! We decided to implement this software 4 days before a major launch where our emails and customer service team typically gets slammed. Within that short time frame the Richpanel team worked tirelessly to set up, teach, and run through all the features to ensure our customer service reps were prepared to use the program on launch day. My favorite feature is the self service portal where our customers can answer their own questions without actually needing to talk to a representative! With this feature alone we have cut our emails in half! I also love that we are able to build out templates to our frequently asked questions so our customer service team can be consistent with how we are responding to every email.

Nachteile

Our customer service reps are not the most tech savvy so introducing new software can always be tricky and while Richpanel might seem like a lot at first it is SO user friendly. It was a big switch from an email only work flow to a entirely new software and the only con I found was from our side and it was just a learning curve on our end. The Richpanel team invested so much time into our customer service reps to make sure they felt comfortable navigating the system and creating a new work flow they could adopt! Even going as far as running through multiple emails to show the team the best practice on how to respond.

Sheng C.
Gesamtbewertung
  • Branche: Lebensmittelproduktion
  • Untern. Größe: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Awesome product

Bewertet am 15.7.2020

We've had a wonderful experience with Richpanel. They have a very friendly and articulate staff. It...

We've had a wonderful experience with Richpanel. They have a very friendly and articulate staff. It is not difficult at all to get in touch with them, setting up appointments and or meetings is easy.

They provide great advise and always willing to help.

Vorteile

The ease of functionality of this product is amazing. All of the customers information is all on one single platform making it unnecessary to jump around onto different screens or tabs to get customer information. You can reply to customers in the form of messages and email which is very convenient.

Nachteile

Have not found a feature that I did not like about this software yet.

Trevor Z.
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Untern. Größe: 11-50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

We could get rid of internal tech team after moving to JetCommerce

Bewertet am 24.7.2017

Vorteile

The software is user-friendly and fairly intuitive. We evaluated a lot of SAAS based platforms but couldn't get them to work for us as our operations are complex.

This software was perfect as the team was willing to setup a separate instance for us and customize the workflows for our business. We were also able to get rid of a lot of manual touches by automating these tasks on JetCommerce.

Nachteile

It's a hosted platform so we dont get to own the IP. We have done a lot of customization to suit our specific business needs. It'd be great if we get to own the IP for these changes.

Kevin F.
Gesamtbewertung
  • Branche: Einzelhandel
  • Untern. Größe: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Richpanel eCommerce

Bewertet am 8.7.2020

The team at Richpanel have been so helpful a d gracious with their time and personalization. I’m...

The team at Richpanel have been so helpful a d gracious with their time and personalization. I’m very happy we made the switch and it’s perfect for our growing business.

Vorteile

We use this app to manage our customer service support. The software is just what we needed to respond to customer inquiries quickly without having to having to jump back and forth between Shopify and the our email platform. All the customer data needed is right there. The functionality of the bot is a key distinction between Richpanel and other services. On top of that, Richpanel’s understanding of the customer service flow and best practices has been a huge help to us.

Nachteile

We’re looking forward to the software integrating with all of our social channels.

Dawn B.
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Untern. Größe: 11-50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

A game changer for our company!

Bewertet am 30.12.2019

We feel very fortunate to have found Richpanel. They were able to take our needs and provide...

We feel very fortunate to have found Richpanel. They were able to take our needs and provide solutions specific to our company and industry. From day one they have taken our needs very seriously and found a solution after solution so we can provide the best customer service to our customers.

Vorteile

Richpanel streamlined the communication with our staff and the customers. Their customer service and attention to detail were beyond my expectations and they are always available and open to changes. They are not just another company. They are hands on 24/7.

Nachteile

Some features we needed were missing initially but they were always available and open to changes by email and phone.

5 von 9 Bewertungen angezeigt Alle Bewertungen

Richpanel Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Richpanel.

Richpanel bietet folgende Kostenpläne an:

  • Beginnt ab: 100,00 $/Monat
  • Preismodell: Abonnement
  • Gratis Testen: Verfügbar

Includes: Unlimited agents in all plans 1 e-commerce store Channels: Email, Chat, Facebook, Instagram Automation rules Power replies

Wir haben keine Informationen über die Funktionen von Richpanel

Richpanel hat die folgenden typischen Kunden:

201-500, 501-1.000, 1.001+

Wir haben keine Informationen darüber, welche Sprachen Richpanel unterstützt

Richpanel unterstützt die folgenden Geräte:

Richpanel kann in folgende Anwendungen integriert werden:

HubSpot CRM, Magento Commerce, Shopify, WooCommerce

Richpanel bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support

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