Drift
Live-Chat und In-App-Messaging für den Vertrieb und Marketing
4,5 /5 (147 Bewertungen) Eine Bewertung schreibenDrift Übersicht
Was ist Drift?
Drift ist eine cloudbasierte Live-Chat-, In-App-Messaging- und E-Mail-Management-Lösung für Vertriebs- und Marketingteams. Drift bietet anpassbare Live-Chat-Widgets, E-Mail-Follow-ups für verlassene Chats, Konversationshistorien, E-Mail-Kampagnenautomatisierung und einen KI-gestützten Chatbot.
Wenn ein Besucher eine Konversation startet, wird bei Drift angezeigt, auf welcher Seite der Besucher sich befindet, und ob der Besucher seine E-Mail-Adresse eingibt, dann werden den Nutzern über die Seitenprofilschublade der Name, Standort, Links zu Profilen auf sozialen Medien, Unternehmens- und Stelleninformationen verfügbar gemacht. Konversationen können zwischen Agenten übertragen werden, wobei die Nutzer automatisch benachrichtigt werden, wenn ihnen ein Chat zugewiesen wird, und Eingabeanzeigen werden angezeigt, wenn ein Agent oder ein Besucher auf die Konversation antwortet. Nutzer können Chats nutzerdefinierte Tags hinzufügen und Konversationen basierend auf ihrem Status filtern. Gespeicherte Antworten können erstellt werden, um Antworten auf häufige Anfragen zu beantworten, und Nutzer können Abwesenheitsnachrichten festlegen, die außerhalb der Geschäftszeiten angezeigt werden.
Mit dem In-App-Messaging von Drift können Nutzer ihre Kunden mit ganzseitigen Übernahmen und Nachrichten mit Schieberelementen ansprechen. Gruppen können nach URL, Scroll-Prozentsatz oder mithilfe definierter Segmente angesprochen werden. Ungelesene In-App-Nachrichten können auch nach einem nutzerdefinierten Zeitraum per E-Mail gesendet werden. Net Promoter Score (NPS) kann anhand von Umfragen gemessen werden, die per E-Mail oder In-App-Nachricht gesendet werden. Nutzer können automatisierte E-Mail-Kampagnen mit einer Reihe von Auslösern erstellen, um Kundeneinweisungen, Abwanderungsvorbeugung und mehr zu erhalten.
Drift Übersicht
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Drift Funktionen
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Drift Bewertungen
Drift Bewertungen
Expensive but awesome
With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.
Simple setup, solid results
Very satisfied with the manner in which we use it. I haven't spent much time exploring additional capabilities and advanced features, but I am eager to do so in the near future.
Drift could be Intercom, but it isn't...
We decided to use Drift as means to provide support, but once we grow bigger than a single user, we'll have to move to a better platform.
The best chat AI.
Using this for sales as well as support automation, and it's paid off well and works with our sites.
Best Realtime communication chat tool
We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.
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Expensive but awesome
Vorteile
With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.
Nachteile
We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.
Antwort von Drift
Hi Rob,
Thanks for taking the time to share all of this detail. It's really helpful. Our feature request process is something we're improving this quarter, I agree this has not been the best experience to date.
Thanks again for sharing, and if we can be helpful to you with you 2020 plans, please let us know how we can support you!
All the best -
Julie Hogan, VP - Customer Experience
Simple setup, solid results
Very satisfied with the manner in which we use it. I haven't spent much time exploring additional capabilities and advanced features, but I am eager to do so in the near future.
Vorteile
It was easy to setup, and easy to understand with limited knowledge of this type of product. The product will scale with you, meaning, if you are knowledgable about all features, then they are there for you. If you're just looking for a site lead service, it does that really well also, without being overwhelming.
Nachteile
The other features aren't explained well, and not sure where to look if I wanted them explained. The image that can be placed with the pop-up message is very limited in customization. For example, it cuts the top of the picture off and there's very limited functionality associated with editing it further.
Antwort von Drift
Hi Dalton,
Thanks so much for taking the time to share your feedback with us. Your feedback on feature explanation is something we 100% agree with, and an area we are working on improving. Appreciate you calling it out. Please let us know how else we can be helpful to you.
All the best -
Julie Hogan, VP Customer Experience
Drift could be Intercom, but it isn't...
We decided to use Drift as means to provide support, but once we grow bigger than a single user, we'll have to move to a better platform.
Vorteile
We use Drift as an in-app messaging platform and it's decent at that. We considered using it for marketing automation, customer engagement and on-boarding, but it doesn't cut it.
Nachteile
Even as an in-app messaging platform for support, there's room for improvement. A few months ago, they removed the option to "close a conversation" (which is essentially used to close a "support ticket"). For whatever reason, they think that it should be more like Whatsapp with an endless list of conversations that you can "archive". Only conversations sometimes come back (not because of new messages), they are sorted wrong so you may miss conversations with new messages, and you don't always get real time notifications in the mobile app.
Antwort von Drift
Hi there,
Thank you so much for taking the time to share this. I'm sorry we haven't delivered on what you expected from us. I'm more than happy to chat live and learn more about how we can make your experience better. Feel free to reach out at [email protected]
All the best,
Julie Hogan, VP - Customer Experience
The best chat AI.
Using this for sales as well as support automation, and it's paid off well and works with our sites.
Vorteile
The driftbots and playbooks (how their AI, automation is done). We have used this to automate sales workflows and schedule meetings and save time.
Nachteile
I have no complaints that wouldn't be something out of my control - some of the rules I've set up in boys seem to be a bit too picky when leads respond with anything besides a picklist item.
Antwort von Drift
Hi there,
Wow. Thank you so much, for all of this. We're thrilled to hear you're happy with your platform experience, as well as your experience with us both in pre sales and support . Please reach out if there's anything else we can do to help or support you.
All the best,
Julie Hogan, VP - Customer Experience
Best Realtime communication chat tool
We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.
Vorteile
We love the way how Drift chat helps our customers to get in touch instantly within our product. When customers get into issue or questions to be answered, they don't have to wait for email support, all the questions can be answered instantly within the chat. Additionally, it's easy for our teams to use mobile app to instantly attend customer chat from anywhere. We usually get lot of questions and leads from landing page and drift helped us to automate leads and push into our CRM systems. Integrating the chat widget within the application is also easy and simple.
Nachteile
The web app ( dashboard ) is too slow to load initially but the chat is super fast and reliable. I wish they had android sdk to initiate conversation within the application.
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Drift Preis
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Drift Häufig gestellte Fragen
Drift Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Drift.
F. Welche Preispläne bietet Drift an?
Drift bietet folgende Kostenpläne an:
Preismodell: Kostenlos, Abonnement
Gratis Testen: Verfügbar
F. Was sind die Hauptfunktionen von Drift?
Wir haben keine Informationen über die Funktionen von Drift
F. Wer sind die typischen Nutzer von Drift?
Drift hat die folgenden typischen Kunden:
Kleine Unternehmen, Großunternehmen, Freie Mitarbeiter, Mittlere Unternehmen
F: Welche Sprachen werden von Drift unterstützt?
Drift unterstützt die folgenden Sprachen:
Chinesisch (vereinfacht), Deutsch, Dänisch, Englisch, Finnisch, Französisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thai, Türkisch, Ungarisch
F. Welche Preispläne bietet Drift an?
Drift hat folgende Preismodelle:
Kostenlos, Abonnement
F. Unterstützt Drift mobile Geräte?
Drift unterstützt die folgenden Geräte:
Android, iPhone
F. Mit welchen anderen Applikationen integriert Drift?
Drift kann in folgende Anwendungen integriert werden:
Astronomer, Better Proposals, Drip, Help Scout, HubSpot CRM, HubSpot Marketing Hub, Marketo Engage, Paperflite, Wordpress, elevio
F. Welche Varianten der Kundenbetreuung bietet Drift an?
Drift bietet folgende Optionen für Kundensupport:
Online-Support, Wissensdatenbank, Häufig gestellte Fragen, Video-Anleitungen
With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.