Drift
Über Drift
Drift ist eine cloudbasierte Live-Chat-, In-App-Messaging- und E-Mail-Management-Lösung für Vertriebs- und Marketingteams. Drift bietet anpassbare Live-Chat-Widgets, E-Mail-Follow-ups für verlassene Chats, Konversationshistorien, E-Mail-Kampagnenautomatisierung und einen KI-gestützten Chatbot.
Wenn ein Besucher eine Konversation startet, wird bei Drift angezeigt, auf welcher Seite der Besucher sich befindet, und ob der Besucher seine E-Mail-Adresse eingibt, dann werden den Nutzern über die Seitenprofilschublade der Name, Standort, Links zu Profilen auf sozialen Medien, Unternehmens- und Stelleninformationen verfügbar gemacht. Konversationen können zwischen Agenten übertragen werden, wobei die Nutzer automatisch benachrichtigt werden, wenn ihnen ein Chat zugewiesen wird, und Eingabeanzeigen werden angezeigt, wenn ein Agent oder ein Besucher auf die Konversation antwortet. Nutzer können Chats nutzerdefinierte Tags hinzufügen und Konversationen basierend auf ihrem Status filtern. Gespeicherte Antworten können erstellt werden, um Antworten auf häufige Anfragen zu beantworten, und Nutzer können Abwesenheitsnachrichten festlegen, die außerhalb der Geschäftszeiten angezeigt werden.
Mit dem In-App-Messaging von Drift können Nutzer ihre Kunden mit ganzseitigen Übernahmen und Nachrichten mit Schieberelementen ansprechen. Gruppen können nach URL, Scroll-Prozentsatz oder mithilfe definierter Segmente angesprochen werden. Ungelesene In-App-Nachrichten können auch nach einem nutzerdefinierten Zeitraum per E-Mail gesendet werden. Net Promoter Score (NPS) kann anhand von Umfragen gemessen werden, die per E-Mail oder In-App-Nachricht gesendet werden. Nutzer können automatisierte E-Mail-Kampagnen mit einer Reihe von Auslösern erstellen, um Kundeneinweisungen, Abwanderungsvorbeugung und mehr zu erhalten.
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Nutzerbewertungen
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- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
My favourite auto marketing platform
Bewertet am 18.2.2023
Businesses should use Drift to personalise customer service when solving problems. Companies should...
Businesses should use Drift to personalise customer service when solving problems. Companies should evaluate their customer discussions and use the Conversation Cloud to contact the appropriate customers at the right time. Drift analytics should also be used to assess customer service initiatives. Businesses may maximise customer service and Drift value by doing so.
Vorteile
Best auto marketing platform for meI use Drift's AI-powered Conversation Cloud to simplify customer experience personalisation. With it, I can increase lead conversion by sending dialogues to the right client at the right time and with the right message using AI. I also get access to solid analytics capabilities to measure and track customer service initiatives.
Nachteile
The primary downside of using Drift is its cost. While the platform does offer a free trial and a few different pricing plans, the cost of using the full-featured version of Drift can be prohibitive for some businesses. Also, companies may find that some of the features offered by Drift are not necessary for their customer service needs.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best Realtime communication chat tool
Bewertet am 11.11.2019
We really had good opinion on drift and we're happy to serve our customers realtime with the help...
We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.
Vorteile
We love the way how Drift chat helps our customers to get in touch instantly within our product. When customers get into issue or questions to be answered, they don't have to wait for email support, all the questions can be answered instantly within the chat. Additionally, it's easy for our teams to use mobile app to instantly attend customer chat from anywhere. We usually get lot of questions and leads from landing page and drift helped us to automate leads and push into our CRM systems. Integrating the chat widget within the application is also easy and simple.
Nachteile
The web app ( dashboard ) is too slow to load initially but the chat is super fast and reliable. I wish they had android sdk to initiate conversation within the application.
Gründe für den Wechsel zu Drift
Drift was easy to configure and user interface is pretty good comparing other options. Interms or pricing, drift is quite cheaper and affordable.
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 1.0 /10
I had high hopes but was disappointed by
Bewertet am 19.4.2018
Vorteile
Overall the concept of this platform is great and I had high hopes because of all the good reviews. The bot got more engagement than a just a basic chat box I had before that. Having the ability to use other popups etc was good too but pretty limited flexibility around the design of those.
Nachteile
I think some things may have changed since all the positive reviews regarding the software. I think this happens sometimes when companies go into growth mode. The support wasn't good, they tried but seemed too busy, often didn't take the time to read the detailed steps to reproduce I included in all my support tickets. Before anything was actioned we had to bounce a bunch of emails back and forth answering questions with info I already included in my original tickets which meant days past before we even started to get some actual help. Then often the problems were just bugs with their platform. There seemed to be quite a few things that just didn't work as described.
Seems quite expensive compared to something like Intercom that has a much broader feature set. I'm a Solo founder though with a niche platform, so pricing won't be an issue if you are a bigger business I suppose.
Also just a tip, they have a 30 day notice period and no trial so if you don't like it within the first month you'll still need to pay for a full two months of the software so make sure you budget for that. I didn't. My fault for not reading the terms.
Even when they break the news to you that you'll be charged another amount for something you don't want to use. At least they still end their emails by saying "have a fantastic day" even when breaking bad news. I'll try!
- Branche: Internet
- Unternehmensgröße: 501–1 000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Powerful buy pricey
Bewertet am 23.9.2020
Honestly, it's the best software out there for that purpose. It's east to implement and start...
Honestly, it's the best software out there for that purpose. It's east to implement and start using, the results are coming fast and everything is measurable.
Vorteile
The ease of getting started and implementation
Nachteile
If you want to enjoy most of the features, you need big pockets because it's pricey
In Betracht gezogene Alternativen
IntercomGründe für den Wechsel zu Drift
The capabilities and the brands that are using DriftAntwort von Drift
Amit,
Thank you so much for sharing this, and I'm thrilled to know you've found Drift powerful, and easy to implement, and start using. Please let us know how else we can be helpful to you!
All the best,
Julie Hogan, VP - Customer Experience
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
One of the most appealing, beautiful and expensive website chats on the market
Bewertet am 31.7.2018
- Providing a beautiful and direct contact option directly on my website
- Direct targeting of...
- Providing a beautiful and direct contact option directly on my website
- Direct targeting of specific customers groups with chat messages, emails and pop-ups
-> Increasing the number of leads & sales
Vorteile
- The design of the chat widget is gorgeous. It works on any browser and every mobile phone, I've tried, like a charm. With other chat widgets, I had lots of issues that it hasn't been displayed always correctly.
- Advanced bot and automation capabilities based on tags and other attributes
- Live view of prospects on your website with direct contact via web chat functionality
- Outbound marketing (sending sequences and tracking of emails) with their drift Gmail extension.
Nachteile
- Drift is quite expensive for what they offer. I'm one of the happy customers, which has gotten a startup license of the pro plan for a fraction of the normal price. Even with the pro plan, you have unnecessary restrictions like customization of the chat widget with CSS and using the smaller version. Most of the enterprise features as account-based marketing are great for any startup. Why isn't just the support by Drift and the quantity of usage restricted? Why do I have to see the restrictions within your account always and cannot just hide them if I cannot afford? Are they in need of that kind of marketing?
- The calendar cannot be completely translated into the language of your choice and you can't use a custom domain.
- Help center is branded with drift, even if your plan support branding free chat widget.
- I've received lots of emails from Drift about their Hypergrowth Conference (at least 10 in the last few months), which is quite annoying, no matter how personal and funny they have been written.
- I receive quite some emails regarding extensions of the core product like Drift Signature and Drift Help Center, but I've never gotten an update what has changed in the core product. After a while looking into the bot creation section, I've been flabbergasted that the whole design of the visual builder has changed, without me receiving any message about the advantages the new design and process brings with it.
Drift Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Drift.F. Welche Preispläne bietet Drift an?
Drift bietet folgende Kostenpläne an:
- Preismodell: Kostenlose Version, Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von Drift?
Drift hat die folgenden typischen Kunden:
51–200, 201–500, 501–1 000, 1 001–5 000
F: Welche Sprachen werden von Drift unterstützt?
Drift unterstützt die folgenden Sprachen:
Chinesisch, Deutsch, Dänisch, Englisch, Finnisch, Französisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Türkisch, Ungarisch
F. Unterstützt Drift mobile Geräte?
Drift unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil)
F. Mit welchen anderen Applikationen integriert Drift?
Drift kann in folgende Anwendungen integriert werden:
Demandbase One, Drip, Front, Google Analytics 360, Google Calendar, Help Scout, Helpjuice, HubSpot CRM, Mailchimp, Marketo Engage, Microsoft 365, Microsoft Outlook, Poptin, Privy, Productboard, SMS Reviews, SalesLoft, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, Segment, SendGrid, Shopify, Slack, Stripe, WordPress, Zapier, Zendesk Suite
F. Welche Varianten der Kundenbetreuung bietet Drift an?
Drift bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, 24/7 Live-Support, Chat
Ähnliche Kategorien
Sieh alle für Drift gefundenen Softwarekategorien an.
- AI Sales Assistant Software (KI-Vertriebsassistent)
- Live-Chat Software
- Online CRM Systeme
- E-Mail Marketing Software
- Marketing Automation Tools
- Mobile Marketing Software
- Terminplaner Software
- Lead Management Software
- Predictive Lead Scoring Software
- Lead Capture Tools
- Leadgenerierung Software
- Account Based Marketing Tools
- Conversational Marketing Plattformen
- Chatbot Plattformen
- CEM Software (Customer Experience Management)
- Chatbot-Software
