--- description: Ausführliche Erfahrungsberichte zu HEFLO mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche HEFLO dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HEFLO Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [BPM-Tools](/directory/273/business-process-management-bpm/software) > [HEFLO](/software/109317/heflo) # HEFLO Canonical: https://www.getapp.at/software/109317/heflo Seite: 1 / 2\ Zurück: [Nächste Seite](https://www.getapp.at/software/109317/heflo?page=2) > HEFLO ist eine cloudbasierte BPM-Software, die Nutzer bei der Modellierung, Verwaltung und Automatisierung aller Geschäftsprozesse unterstützt. Die Software wird mit einer Reihe von Schlüsselfunktionen geliefert, darunter Verwaltung von Geschäftsregeln, Prozessanalyse, Kollaboration, Lifecycle-Management und mehr. > > Bewertung: **4.3/5** von 9 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 9 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: HEFLO - **Gegründet**: 2002 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Kasachisch, Portugiesisch, Russisch, Spanisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Andorra, Angola, Armenien, Aserbaidschan, Australien, Bahrain, Bangladesch, Belarus, Belgien, Benin, Bhutan, Bosnien und Herzegowina, Botsuana, Brasilien, Brunei Darussalam, Bulgarien und 161 weitere ## Funktionen - API - Activities - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Anpassbares Dashboard - Audit Trail - Aufgaben-Fortschrittsverfolgung - Aufgabenmanagement - Automatisierung von Geschäftsprozessen - Benutzer-Management - Berichterstattung / Analyse - Compliance Management - Compliance-Verfolgung - Daten-Import / -Export - Datenvisualisierung ## Integrationen (6 insgesamt) - ChatGPT - DeepL Pro - Docusign - Okta - Slack - Zapier ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - Chat ## Category - [BPM-Tools](https://www.getapp.at/directory/273/business-process-management-bpm/software) ## Ähnliche Kategorien - [BPM-Tools](https://www.getapp.at/directory/273/business-process-management-bpm/software) - [Workflow Management Systeme](https://www.getapp.at/directory/566/business-workflow/software) ## Alternativen 1. [monday.com AI Work Platform](https://www.getapp.at/software/91734/monday-com) — 4.6/5 (6111 reviews) 2. [Jira](https://www.getapp.at/software/9953/jira) — 4.4/5 (15482 reviews) 3. [Asana](https://www.getapp.at/software/90584/asana) — 4.5/5 (13684 reviews) 4. [Zapier](https://www.getapp.at/software/100222/zapier) — 4.7/5 (3076 reviews) 5. [Trello](https://www.getapp.at/software/90700/trello) — 4.5/5 (23615 reviews) ## Nutzerbewertungen ### "Reliable, Highly Customizable and Great Value for Money" — 5.0/5 > **Iago** | *26. Mai 2026* | Unternehmensberatung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Among all the BPMS platforms I have used, HEFLO has been, by far, the one that best met our needs. Highly customizable, great customer support, easy to use, quick to implement, great value for money, always improving, and great features. > > **Nachteile**: It is easy to start, but it might be hard to use all of its capabilities. At first, I found it difficult to model some specific scenarios exactly the way I wanted. However, as I learned more about the platform and explored its capabilities more deeply, I realized that it could do far more than I initially thought. > > As a process specialist running a small consulting company and a startup, HEFLO has been extremely important for my business. I was able to develop and automate my company’s entire operation within the platform. Everything that happens in the business goes through the system. This is because I do not use HEFLO only as a BPMS. In practice, it also supports functions I would normally associate with an ERP, CRM, Shared Services Center, BI tool, and more. Today, our team members are guided 100% by what is in the system. It is the main platform they need for their daily work. Besides that, as a business process consultant, we made sure that our processes are fully mapped and running within the platform. At KIWI, we have documentation, automation, governance, indicators, communication, data, files... everything is orchestrated within the system. Managers can monitor and control operations much more easily. We also developed dashboards and operational indicators ourselves, but HEFLO provides the level of customization needed to make this possible. And beyond the customization available inside the platform itself, we can also integrate it with external systems whenever needed. In our case, our processes are automatically integrated with our official website, Google tools, artificial intelligence solutions, Stripe, and other platforms. When used to its full potential, HEFLO offers excellent value for the price. In addition to the system itself, the support team is excellent. The professionals are proactive, truly focused on solving problems, and always provide useful tips and guidance while taking the specifics of each case into account. ----- ### "Centralização de Processos com Flexibilidade e Alto Nível de Personalização" — 5.0/5 > **Edvaldo** | *8. April 2026* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: A capacidade de customização e adaptação da plataforma é surpreendente. A unificação de funcionalidades essenciais, como BPMN, automação e páginas personalizadas, oferece uma solução bastante completa. > > **Nachteile**: De certa forma, a curva de aprendizado não é tão rápida, já que alguns recursos e possibilidades da plataforma não são amplamente divulgados. Isso faz com que, muitas vezes, não se explore ou utilize todo o potencial que o HEFLO pode oferecer. > > Minha experiência com o HEFLO tem sido muito boa. É uma ferramenta bastante intuitiva e fácil de utilizar, o que torna o processo de adaptação bem rápido, mesmo para quem não tem tanta familiaridade com modelagem de processos. O que mais me chama atenção é a forma como ele ajuda a organizar e dar clareza às atividades. Criar fluxos é simples e visualmente muito claro, o que facilita bastante o entendimento não só para quem monta, mas também para todo o time que precisa acompanhar ou executar os processos. Outro ponto positivo é a facilidade de compartilhamento e colaboração. Isso ajuda muito no alinhamento entre as áreas, reduz dúvidas no dia a dia e torna a comunicação mais objetiva, já que todos conseguem visualizar exatamente como o processo deve funcionar. Além disso, a ferramenta contribui diretamente para padronização e melhoria contínua, trazendo mais organização e eficiência para as rotinas. Com tudo bem estruturado, fica mais fácil identificar oportunidades de melhoria e garantir que as atividades sejam executadas de forma consistente. No geral, vejo o HEFLO como uma solução prática, eficiente e muito útil para empresas que buscam organizar melhor seus processos, aumentar a produtividade e melhorar a comunicação interna de forma simples e objetiva. ----- ### "HEFLO for BPM and ISO 9001projects" — 5.0/5 > **Olec** | *5. September 2026* | Unternehmensberatung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Userfriendliness, process documentation, process automation and orchestration. Diligent customer support. Value for money. > > **Nachteile**: Editor for graphics, charts and text not very easy to create and modify reports, although dynamic functions are available. > > Use of Heflo in context of Quality Management Systems for Small and Medium Companies in France. Modeling and automation features are implemented, mainly in a end-to-end process perspective. ----- ### "Heflo - great option for creating web worflows using the BPMN language" — 4.0/5 > **Fernanda** | *19. November 2019* | Bildungsmanagement | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: I liked the software because it allowed me to model the entire flow of my work on the web, without worrying about which machine I would be accessing, can be from home, service, a friend's house, finally, just have access the Internet\! And I can share my project with all the actors involved, who can also make edits at work, if I allow them. The documentation available both on the blog in text format and on videos helped me a lot in the initial development process, a lot of contextual presentation of the application of symbols, the examples of ready workflows also helped a lot. Most of my questions were not how to manipulate the software but how to relate the BPMN symbols to create the flow I needed. The possibility of creating versions of my project and / or cloning are great options when you don't want to ask for an idea and at the same time you want to make some adjustments and then decide which option is best. Being able to export to BPMN format is also a big advantage and gives me security of portability to another tool if I for some reason give up using HEFLO. > > **Nachteile**: I couldn't add more than one responsible actor to a lane, and it was an activity that there were no steps to break into more pieces, so I really needed to assign more than one actor to it. I also had difficulty using a timer intermediate event, I need to represent that the next step would start when the Valuation Date field arrived, and I could not make that representation. There are some advanced instructional materials in this regard, but they are paid for, maybe you should review this, because knowing how to use the tool, how to draw the flows will only get me closer to the tool, I would even suggest having a specialist follow up. BPMN, because the more I can use, the more I want to use. It took me a long time to understand the option to delete item too, which appears when I ask to delete a symbol, or more of the workflow drawn, because I have to write the right text that has box (I want to delete these 3 items), does it need all this? . > > I loved the experience of creating my workflows with HEFLO, my problem was with the concepts of BPMN, I need an expert to help me in this regard\! ----- ### "HEFLO: facilidade e organização na gestão de processos" — 5.0/5 > **Ana** | *1. September 2026* | Gewerbeimmobilien | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: O que mais gosto no HEFLO é a facilidade de uso e a forma como conseguimos organizar e acompanhar os processos de maneira clara. A ferramenta ajuda bastante na gestão das atividades, além de facilitar a colaboração entre as equipes. O suporte ao cliente também é um ponto positivo, principalmente quando surgem dúvidas ou precisamos de algum auxílio. As notificações por e-mail ajudam no acompanhamento das demandas e evitam que alguma etapa fique esquecida. No geral, considero que o HEFLO oferece um bom custo-benefício pelo conjunto de funcionalidades que disponibiliza e pela facilidade que traz para a gestão dos processos no dia a dia. > > **Nachteile**: O principal ponto que sentimos falta no HEFLO é de uma base de conhecimento, como tínhamos na ferramenta anterior. Seria muito útil ter um espaço onde pudéssemos cadastrar e organizar informações, orientações e respostas prontas para consultas do dia a dia. Isso facilitaria bastante o trabalho das equipes, principalmente na padronização das respostas e na agilidade dos atendimentos. > > De forma geral, nossa experiência com o HEFLO tem sido positiva. A ferramenta é fácil de utilizar, ajuda na organização e no acompanhamento dos processos e trouxe mais clareza para as atividades das equipes. O suporte também tem atendido bem quando precisamos de auxílio. Como ponto de melhoria, sentimos falta de uma base de conhecimento mais completa, que permita centralizar orientações e respostas utilizadas no dia a dia. Acreditamos que essa funcionalidade tornaria a ferramenta ainda mais completa para a nossa operação. ----- Seite: 1 / 2\ Zurück: [Nächste Seite](https://www.getapp.at/software/109317/heflo?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/109317/heflo) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten