Über Kustomer
Erstelle Kundenfreundschaften mit der Lösung der nächsten Generation für das Kundenmanagement. Durch die Vereinheitlichung aller relevanten Daten, Kundenhistorie, Apps und Systeme unterstützt Kustomer Teams bei der Automatisierung der CX-Geschäftslogik. Kustomer bietet Agenten einen vollständigen Überblick über die Einkäufe und Interaktionen jedes Kunden und ermöglicht so eine personalisierte Servicebereitstellung.
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- Branche: Essen & Trinken
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Kustomer is a great omnichannel CRM!
Bewertet am 2.6.2022
I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really...
I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well.
Vorteile
I love the VERY in-depth reporting! No other HelpDesk or CRM has such thorough reporting. Having full visibility of the customer insights, help with retention and growth!
Nachteile
It's on the expensive side. They only take on companies that can purchase 8+ seats, so it's not suitable for smaller businesses.
In Betracht gezogene Alternativen
HubSpot CRMWarum Kustomer gewählt wurde
ZenDesk was incredibly clunky! The reporting was separate, it was not user-friendly, and the design was very dated.Zuvor genutzte Software
Zendesk SuiteGründe für den Wechsel zu Kustomer
Kustomer's design won us over! It was again very sleek, the UI is really streamlined. UX is easy!- Branche: Finanzdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 7.0 /10
Highly Configurable Customer Chat Tool
Bewertet am 28.9.2021
Overall it's a great tool for our customer support and in-app chat use case. They are generally...
Overall it's a great tool for our customer support and in-app chat use case. They are generally responsive to
issues that we have with the tool. Their SDKs leave a bit to be desired though.
Vorteile
Kustomer is a great tool for customer support and chat interaction. We were previously using Intercom but felt left behind as they started to focus more on being an inbound sales tool. Kustomer allows is highly configurable in terms of features/functions and in its integration with outside tools.
Nachteile
The web interface has a bit of a learning curve as it's not the most intuitive UI. Additionally, their SDKs can be difficult to integrate due to poor documentation, unusual integration patterns. Their iOS SDK is written in Objective-C which is quite dated at this point.
Warum Kustomer gewählt wurde
Intercom seemed to be more focused on supporting the inbound sales use case for their product. Additionally, we wanted to be able to configure workflows into our support tool which Intercom did not support.Zuvor genutzte Software
IntercomGründe für den Wechsel zu Kustomer
Kustomer was the closest to our existing solution. The company seemed to be the most focused on product development of any of the other vendors we looked at.- Branche: Bildungsmanagement
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Great Tool for Customer Service and Help Desk
Bewertet am 12.11.2022
Its good tool as compared to other but they need good documentation that is easy to understand and...
Its good tool as compared to other but they need good documentation that is easy to understand and learn about all the features.
Vorteile
I used it for customer service and help desk. I considered this tool after some analysis of big brands available in market. I would say the result were good and it helped us improving our help desk requirement. Conversation system is easy too.
Nachteile
Took some time to learn everything about this tool. My colleagues faced difficulty at initial stage but they grasped it after some time. Report export is slow.
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Intuitive, Easily Customizable, Kustomer has been a great solution for our company.
Bewertet am 3.12.2021
Vorteile
With Kustomer, personalization and customization is incredibly easy. Overnight we were able to set up chatbots, FAQ pages, contact forms, and other features we had been relying on our engineering team to create for us with our previous CRM platform. The team loves how tickets are centered around the customer so we have a full picture every time we need to help someone.
Nachteile
Filters for new searches can be a bit tricky to set up to ensure that you're not missing any customer communications. Reporting can also be a bit tricky to set up as there are a lot of parameters to filter through.
In Betracht gezogene Alternativen
Zendesk SuiteWarum Kustomer gewählt wurde
Twilio Flex required too much engineering effort in order to make improvements or triage bugs.Zuvor genutzte Software
Twilio- Branche: Fundraising
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Kustomer was a great move!
Bewertet am 3.10.2021
I like the social media integrations, aircall integration, calendly integration. I can get...
I like the social media integrations, aircall integration, calendly integration. I can get everything in one place, which helps my CS team to be more efficient daily. The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.
Vorteile
I like that I can find my customer information all on one easy-to-read customer tab. I like the robust search function to see conversations that I need.
Nachteile
I have not used my knowledge base yet after already using the product for over five months. Customer service has been great in trying to find a solution for us, though.
In Betracht gezogene Alternativen
Zendesk SuiteWarum Kustomer gewählt wurde
We could not have all of our customer information in one place with other sites as we can with Kustomer.Zuvor genutzte Software
Help ScoutGründe für den Wechsel zu Kustomer
Zendesk has a lot of bells and whistles, but Kustomer was more back to basics with what we needed. And Kustomer is in no way basic they have an easy interface to understand what is available. I did not have to hire a third party to set up as I did with Zendesk.Kustomer Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Kustomer.F. Welche Preispläne bietet Kustomer an?
Kustomer bietet folgende Kostenpläne an:
- Ab: $ 29,00/Monat
- Preismodell: Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von Kustomer?
Kustomer hat die folgenden typischen Kunden:
2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
F: Welche Sprachen werden von Kustomer unterstützt?
Kustomer unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt Kustomer mobile Geräte?
Kustomer unterstützt die folgenden Geräte:
F. Mit welchen anderen Applikationen integriert Kustomer?
Kustomer kann in folgende Anwendungen integriert werden:
8x8 Contact Center, Acuity Scheduling, Ada, Adobe Commerce, Aircall, Amazon Redshift, Assembled, BigCommerce, Calabrio One Suite, Calendly, Chargify, Clearbit, Convey, Customer Thermometer, Delighted, Dialpad, EvaluAgent, Five9, Fivetran, FullStory, Genesys Cloud CX, Gmail, Gong.io, Instabug, Instagram, JIRA Service Management, Jira, Klaus, Klaviyo, Looker, LoyaltyLion, MaestroQA, Medallia Agent Connect, MessageBird, Meta for Business, Nicereply, Olark, Operations Hub, Playvox, Promoter.io, Segment, Shelf, Shopify, Slack, Snowflake, Solidus Smart, Solvvy, Spree, SupportSync, SurveyMonkey, Swell, Talkdesk, Twilio, Twitter/X, UJET, Unbabel, WhatsApp, Yotpo, Zingtree, Zipwhip, eRecharge Byte Mobile Recharge Software, masvoz
F. Welche Varianten der Kundenbetreuung bietet Kustomer an?
Kustomer bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat
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