--- description: Ausführliche Erfahrungsberichte zu Kustomer mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Kustomer dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Kustomer Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/287/help-desk-ticketing/software) > [Kustomer](/software/109551/kustomer) # Kustomer Canonical: https://www.getapp.at/software/109551/kustomer Seite: 1 / 4\ Zurück: [Nächste Seite](https://www.getapp.at/software/109551/kustomer?page=2) > Kustomer ist die Kundenmanagementplattform der nächsten Generation, die Agenten befähigt, personalisierte Kundenerlebnisse zu schaffen. > > Bewertung: **4.6/5** von 79 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 79 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Kustomer - **Gegründet**: 2015 ## Gewerblicher Kontext - **Startpreis**: $ 89,00 - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - AI Copilot - API - Abfragevorschläge - Absichtserkennung - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Augmented Analytics - Automatische Antworten - Automatisiertes Routing - Autoresponders - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme ## Integrationen (74 insgesamt) - 8x8 Contact Center - Acuity Scheduling - Ada - Ada - Adobe Commerce - Aircall - Amazon Connect - Amazon Redshift - AskNicely - Assembled - BigCommerce - Bird - Breeze - Calabrio ONE - Calendly ... und 59 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Help-Desk-Software](https://www.getapp.at/directory/287/help-desk-ticketing/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.getapp.at/directory/287/help-desk-ticketing/software) - [Kundenservice Software](https://www.getapp.at/directory/231/customer-service/software) - [CEM Software (Customer Experience Management)](https://www.getapp.at/directory/601/customer-experience/software) - [Onlineshop Software](https://www.getapp.at/directory/744/ecommerce/software) - [Kundenengagement Software](https://www.getapp.at/directory/650/customer-engagement/software) ## Alternativen 1. [LiveAgent](https://www.getapp.at/software/91301/liveagent) — 4.7/5 (1786 reviews) 2. [Zendesk Suite](https://www.getapp.at/software/9448/zendesk) — 4.4/5 (4083 reviews) 3. [Tidio](https://www.getapp.at/software/105081/tidio-chat) — 4.7/5 (590 reviews) 4. [Intercom](https://www.getapp.at/software/91379/intercom) — 4.5/5 (1134 reviews) 5. [Zoho Desk](https://www.getapp.at/software/10036/zoho-desk) — 4.5/5 (2213 reviews) ## Nutzerbewertungen ### "Very happy Kustomer\! (HA get it?)" — 5.0/5 > **Meagan** | *1. August 2018* | Internet | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: the concept can't be beat - aggregating multiple customer touchpoints into a timeline really gives you an immediate sense of that user. not only can you quickly glance at context clues (like purchases, NPS surveys, and support cases) but with the right integrations, you already know WHICH customer is calling as within a second of answering the call. this makes it easy for your agents to already dive into the issue and pitch solutions without having to ask for name, confirmation number, etc. all the basics are there too like user profile with easy edits, merging, moving, forwarding, notes, macros, etc. since we got in early we've seen a lot of exciting features and changes with kustomer over the last year. autopilot steers tickets right to your agents so they don't go cherry picking through searches. making new searches is crazy easy and you can set specific team-based or user-based permissions for them. @mentions available for internal notes on cases. there's an internal knowledge base they recently released which seems awesome, though we've yet to utilize it. CSM and customer support are pretty great too. > > **Nachteile**: there's a lot they still aspire to - they're a young company who just secured another round of funding and with any luck they'll hire a lot of developers. we've been a somewhat demanding client but the truth is that you need robust reporting to understand your CX/CS teams and hold them accountable. they out-of-the-box reports that kustomer offers are "good" but leave a lot to be desired. you can export custom CSVs to find what you need but it's not always possible to find what you need at all, and only one person can export at a time per environment. additionally, while the concept of open API and full access for users to write scripts and worfklows for their environments is wonderful in theory, the documentation provided for workflows is weak. if you don't know javascript, you'll struggle to write your own workflows. > > when leaving desk.com, we shopped zendesk and freshdesk in addition to kustomer. we chose kustomer and have never looked back. it's been integral to getting not only CX but multiple operations teams into a single environment where we can collaborate. ----- ### "Highly suggested tools" — 5.0/5 > **Jonnel** | *21. Oktober 2023* | Verbraucherdienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: On our job we've used this tool every day we cannot do our job if this tool was not pull up because we are customer service representative. its very helpful to us to tract some ticket that we did > > **Nachteile**: My least like about this tools is it was very easy to use you can tract all of the information on time. > > My over all experience on Kustomer was very good it was highly suggested. ----- ### "Good experience, with options to improve" — 3.0/5 > **Elmedina** | *18. Jänner 2018* > > **Vorteile**: - Helpful for the company - Raised the communication throughout the employees - A lot of issues were fixed by using it > > **Nachteile**: - The included tags after some times or in some cases immediately disappear - The mention option will be good to be as a separate option - Sometimes the 'My open conversation' disappear from the system - My manager can see the conversation that I have, but I can not see them even that I have the option to be seen by me ----- ### "smooth, efficient, what more could you ask for?" — 5.0/5 > **Jessie** | *17. Juli 2019* | Verbraucherdienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I like how this software merges all contacts with customers, all contact are within one pager per customer so you can see when they reach out, how many times and even incorporates our ratings for the interaction. We even have access to orders the customer has placed which has eliminated the need to have multiple tabs open. We have the ability to see ho much they have spent with us as well, it makes our job so much easier and gives us access to information more quickly. I also enjoy the different statuses that we can be in to let our managers know what we are doing and to track our efficiency. > > **Nachteile**: I do not like how sometimes near then end of my shift this program shuts down, and causes me to have a delay in my work day and even interacting with customers. I also don't like the generic names it gives people contacting us prior to them identifying themselves. An example of theses are (purple compass, green broom, silver basket) basically a color and an object to identify customers.This program also opens a new tab to be available to customers with amazon connect, this forces us to have another tab open causing our screens to be cluttered. I do not like how free trials of expanding text programs fo not work within this, you have to pay for the ability to use the specific program I am referring to, so then we had to find a less efficient program to assist with expanding our text. Also a grammar program we used doesn't link up with this either. > > I have had a great overall experience with Kustomer. It has helped us grow within our customer interactions and aid us with information to be of more assistance. I feel like this program is amazing for all contact center to utilize. ----- ### "Fast, and factual customer support\!" — 5.0/5 > **Dave** | *10. Jänner 2018* | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Kustomer brings together so much relevant information for us, in a single and quickly actionable workspace. We are presented with all of the data in one place, all interactions across SMS, Chat, Phone, Email and Shopify sales - allowing us to quickly understand the customer need, and respond. We give great pride in responding to customers quickly with accurate information - Kustomer enables this. Also, anytime we've had a question or needed help, Kustomer has been there for us, quickly, and with a smile\! > > **Nachteile**: The mobile client is really good, yet it needs to catchup with the desktop in terms of speed/usability. ----- Seite: 1 / 4\ Zurück: [Nächste Seite](https://www.getapp.at/software/109551/kustomer?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/109551/kustomer) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Strukturierte Daten