Über Quiq Messaging

Das Business-Messaging-Tool von Quiq ist für Unternehmen gedacht, die ihre Kunden besser bedienen und die Art und Weise verbessern möchten, wie ihre Kundenservice-Teams arbeiten. Quiq ermöglicht es Unternehmen, über die Kanäle zu kommunizieren, die ihre Kunden bereits verwenden, insbesondere SMS/Text, sowie Facebook Messenger, Kik und Chat.

Während Kunden den Messaging-Kanal auswählen, der am besten zu ihren Vorlieben passt, erleichtert Quiq Kundendienstmitarbeitern die Abwicklung aller eingehenden Nachrichten in einer konsolidierten Plattform. Quiq hilft Unternehmen, ihre Kunden besser zu bedienen, indem sie mehrere Anfragen gleichzeitig mit asynchronen Messaging-Funktionen abwickeln. Der adaptive Antwort-Timer von Quiq priorisiert die dringendsten Nachrichten automatisch und stellt sicher, dass Agenten immer dann für Gespräche verfügbar sind, wenn die Kunden einen Bedarf haben.

Der Service ist das Unterscheidungsmerkmal und Quiq versteht Messaging als integraler Bestandteil für überlegene Kundenerlebnisse.

Preisoptionen ab:

3.000,00 $/Monat

  • Gratis Testen
  • Abonnement

Geräte

Unternehmensgröße

K M G

Märkte

Kanada, Vereinigte Staaten

Unterstützte Sprachen

Englisch

Preisoptionen ab:

3.000,00 $/Monat

  • Gratis Testen
  • Abonnement

Bilder

Customers engage over their most used messaging channels, SMS/Text, FB Messenger, Kik, and are automatically routed to the Quiq agent desktop
Quiq has performance dashboards to expose business critical metrics for measuring and improving your customer service organization.  Keep track of average wait time, # of customers in queue, and agent utilization
Quiq's adaptive response timer helps agents to know which conversations to handle first with those with the highest priority moving to the top of the queue
Quiq agent desktop integrates with internal systems, like popular CRMs, to provide customer history and opportunity for up-sell
Quiq is a robust multi-channel messaging platform
Unique features include IVR routing to decrease customer service costs and improve customer satisfaction by giving them more options to engage with your company, on their terms
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Videos zu Quiq Messaging Quiq Messaging Screenshot: Customers engage over their most used messaging channels, SMS/Text, FB Messenger, Kik, and are automatically routed to the Quiq agent desktop Quiq Messaging Screenshot: Quiq has performance dashboards to expose business critical metrics for measuring and improving your customer service organization.  Keep track of average wait time, # of customers in queue, and agent utilization Quiq Messaging Screenshot: Quiq's adaptive response timer helps agents to know which conversations to handle first with those with the highest priority moving to the top of the queue Quiq Messaging Screenshot: Quiq agent desktop integrates with internal systems, like popular CRMs, to provide customer history and opportunity for up-sell Quiq Messaging Screenshot: Quiq is a robust multi-channel messaging platform Quiq Messaging Screenshot: Unique features include IVR routing to decrease customer service costs and improve customer satisfaction by giving them more options to engage with your company, on their terms

Funktionen

Gesamtzahl der Funktionen von Quiq Messaging: 75

  • Absichtserkennung
  • Aktivitäts-Dashboard
  • Automatische Antworten
  • Automatische Antworten
  • Automatisiertes Routing
  • Berichterstattung / Analyse
  • Bildschirm teilen
  • CRM
  • Call-Center-Management
  • Chat/Messaging
  • Chatbot
  • Code-Free Development
  • Dashboard
  • Dashboard-Erstellung
  • Drittanbieter-Integration
  • E-Mail-Management
  • Echtzeit-Chat
  • Echtzeit-Chat für Kunden
  • Echtzeit-Daten
  • Echtzeit-Gespräche
  • Echtzeitüberwachung
  • Empfindungsanalyse
  • Filesharing
  • Geplanter Nachrichtenversand
  • Human Handover
  • Inbox-Management
  • KI/Maschinelles Lernen
  • Kommunikationsmanagement
  • Kontaktmanagement
  • Kontextabhängige Anleitung
  • Kundendatenbank
  • Kundenspezifisches Branding
  • Kurzwahlnummern
  • Lead-Distribution
  • Lead-Qualifizierung
  • Leistungskennzahlen
  • Leistungsmanagement
  • Live-Chat
  • MMS
  • Management von Dienstgütevereinbarungen (SLA)
  • Massen-SMS
  • Mehrsprachig
  • Mobile Keywords
  • Mobiler Zugriff
  • Multi-Channel-Kommunikation
  • Multichannel-Datenerfassung
  • Nachrichten-Personalisierung
  • Offline-Formular
  • Persönliche Nachrichten
  • Priorisierung
  • Proaktiver Chat
  • Produktempfehlungen
  • SMS-Nachrichtenversand
  • Self-Service Portal
  • Social-Media-Integration
  • Supportticket-Management
  • Terminplanung
  • Terminverwaltung
  • Timer
  • Transaktionshistorie
  • Transfer / Weiterleitung
  • Transkripte/Chatverlauf
  • Umfragen & Feedback
  • Verarbeitung natürlicher Sprache
  • Virtueller Assistent
  • Vorformulierte Antworten
  • Vorkonfigurierte Bots
  • Warnungen / Eskalation
  • Warteschlangenmanagement
  • Websitebesucher-Nachverfolgung
  • Werkzeuge zur Zusammenarbeit
  • Wissensbasis-Management
  • Workflow-Management
  • Zielgruppen-Targeting
  • Zwei-Wege-Messaging

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Nutzerbewertungen

Gesamtbewertung

4,5 /5
(35)
Preis-Leistungs-Verhältnis
4,5/5
Funktionen
4,3/5
Bedienkomfort
4,8/5
Kundenbetreuung
4,6/5

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5 von 35 Bewertungen angezeigt
Ramil T.
Gesamtbewertung
  • Branche: Sicherheit & Untersuchungen
  • Untern. Größe: 51-200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The best chat portal!

Bewertet am 8.4.2019

I have a five star experience with this software, this the best and so far.

I have a five star experience with this software, this the best and so far.

Vorteile

I work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics.

Nachteile

So far, I can't see any down part on this software. I can say that this was developed perfectly.

Todd J.
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Untern. Größe: 201-500 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Cyprus Text Implementation

Bewertet am 13.8.2019

At our institution we did not have a texting or chat solution and we knew that it was something...

At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

Vorteile

I like that the software seamlessly moves between text and chat depending on the device being used by the consumer. I can use the software for my entire call center, for outbound marketing, and for one on one interaction between loan officers and borrowers. I also like that the product appears to be on the cutting edge technologically. Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat.

Nachteile

There is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Telekommunikation
  • Untern. Größe: 501-1.000 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 1.0 /10

A child could report metrics better than Quiq

Bewertet am 4.12.2020

Quiq has been nothing but trouble. It reports more chats than we've taken which is an important...

Quiq has been nothing but trouble. It reports more chats than we've taken which is an important metric in my company, provides incorrect response times which leads to even more issues, and frequently bugs out and counts chats as missed or agents as unresponsive. There are way better softwares out there for Messaging. Customer support is also non-existent.

Vorteile

I guess a point in it's favor is that settings can be tinkered with to make the experience more pleasant.

Nachteile

Reporting is inaccurate and timing is not counted properly.

Adam M.
Gesamtbewertung
  • Branche: Sicherheit & Untersuchungen
  • Untern. Größe: 51-200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Quick Quiqs and Messages

Bewertet am 21.5.2019

We use this for both customers and our field technicians. Along with the leads that generate from...

We use this for both customers and our field technicians. Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system. We're able to provide quick accurate quotes, without a home visit. We also send our technicians any same day cancelations as well. Previously we were using MightyText and a cell phone in office for all of our outbound stuff, but we were having syncing issues, where messages didn't always appear in the app. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam.

Vorteile

Quiq allows us to have a stronger online presence, and with snippets, you can be on the phone and in the chat, or in multiple chats at the same time with ease.
Easily Editable Auto Response messages help let customers know available hours.
Added a visual aspect to online/phone quotes by sending pictures to a group inbox via text.

Nachteile

I wish it had a contact list, because of our outbound communication with field technicians. It's probably the only thing we lost when moving over from Mightytext. Quiq did help me setup bookmarks with phone numbers automatically populated to get me a work around, but now I have 50+ bookmarks, in folders.

Jennifer B.
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Untern. Größe: 1.001-5.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Club Med

Bewertet am 12.8.2019

Becoming more multichannel. Giving our clients more options to contact us outside of the phone.

Becoming more multichannel. Giving our clients more options to contact us outside of the phone.

Vorteile

Ease of use-Very user friendly tool. We are able to train users quickly and efficiently with no issues.
Excellent customer service and support-The Quiq team is always available and willing to help us wherever needed.

Nachteile

We are still relatively new to the platform and from what I have seen so far I have not run into any cons. This may be a case of not knowing what I don't know as I am still learning all that Quiq has to offer; however, I am not finding any cons at this point.

5 von 35 Bewertungen angezeigt Alle Bewertungen

Quiq Messaging Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Quiq Messaging.

Quiq Messaging bietet folgende Kostenpläne an:

  • Beginnt ab: 3.000,00 $/Monat
  • Preismodell: Abonnement
  • Gratis Testen: Verfügbar

Wir haben keine Informationen über die Funktionen von Quiq Messaging

Quiq Messaging hat die folgenden typischen Kunden:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

Quiq Messaging unterstützt die folgenden Sprachen:

Englisch

Quiq Messaging unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

Quiq Messaging kann in folgende Anwendungen integriert werden:

NetSuite, Oracle Service, Salesforce Sales Cloud, Zendesk

Quiq Messaging bietet folgende Optionen für Kundensupport:

FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support

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