--- description: Ausführliche Erfahrungsberichte zu HelpCrunch mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche HelpCrunch dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpCrunch Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Live-Chat Software](/directory/561/live-chat/software) > [HelpCrunch](/software/110489/helpcrunch) # HelpCrunch Canonical: https://www.getapp.at/software/110489/helpcrunch Seite: 1 / 9\ Zurück: [Nächste Seite](https://www.getapp.at/software/110489/helpcrunch?page=2) > HelpCrunch ist eine Plattform für Kundenkommunikation für die Bereiche Support, Marketing und Vertrieb. Steigere mit HelpCrunch Conversions und Verkäufe, verbessere den Support und wachse schneller. Merkmale: - Live-Chat - Automatische Nachrichten - E-Mail-Marketing - Helpdesk - Wissensbasis - Popups Teste HelpCrunch kostenlos. > > Bewertung: **4.8/5** von 195 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 195 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: HelpCrunch - **Region**: San Francisco, USA - **Gegründet**: 2014 ## Gewerblicher Kontext - **Startpreis**: $ 15,00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Italienisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Spanisch, Ukrainisch - **Verfügbare Länder**: Albanien, Andorra, Armenien, Australien, Belarus, Belgien, Bosnien und Herzegowina, Brasilien, Bulgarien, Deutschland, Dänemark, Estland, Finnland, Frankreich, Griechenland, Guernsey, Indien, Irland, Island, Isle of Man und 34 weitere ## Funktionen - AI Copilot - API - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Felder - Anpassbare Formulare - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - Call-Center-Management - Catalog Management - Chat / Messaging - Chatbot-Software - Content-Management - Customer Communication - Dashboard Software - Daten-Import / -Export - Dokumentenspeicher - E-Mail-Benachrichtigungen ## Integrationen (6 insgesamt) - Adobe Commerce - Google Analytics 360 - Pipedrive - Slack - WordPress - Zapier ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Chat ## Category - [Live-Chat Software](https://www.getapp.at/directory/561/live-chat/software) ## Ähnliche Kategorien - [Live-Chat Software](https://www.getapp.at/directory/561/live-chat/software) - [Kundenservice Software](https://www.getapp.at/directory/231/customer-service/software) - [Wissensmanagement Tools](https://www.getapp.at/directory/257/knowledge-management/software) - [Help-Desk-Software](https://www.getapp.at/directory/287/help-desk-ticketing/software) - [Wissensdatenbank Software](https://www.getapp.at/directory/2823/knowledge-base/software) ## Alternativen 1. [LiveAgent](https://www.getapp.at/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Freshdesk](https://www.getapp.at/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [Slack](https://www.getapp.at/software/91563/slack) — 4.7/5 (24046 reviews) 4. [LiveChat](https://www.getapp.at/software/8385/livechat) — 4.6/5 (1715 reviews) 5. [Zendesk Suite](https://www.getapp.at/software/9448/zendesk) — 4.4/5 (4072 reviews) ## Nutzerbewertungen ### "Great product for using Knowledge Base" — 5.0/5 > **Margarita** | *3. Juli 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: – native design, – easy to organize Knowledge Base for clients (don't need any technical skills\!), – the ability to add not only text but also video for each instruction, - online support, who is always in touch with every question we have. > > **Nachteile**: Didn't notice any problems, but also need to say that we don't use full product functionality. > > Ukrainian CRM system KeyCRM uses HelpCrunch as a Knowledge Base for clients. We would certainly recommend it to everybody, who has such a request. ----- ### "Has promise" — 4.0/5 > **Rodney** | *31. Jänner 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Price is the best feature of this software. Overall the software has promise but isn’t quite ready for prime time. They are trying to Copy intercom so if you would like someone similar to intercom this software could suit. > > **Nachteile**: Support was ok to poor and they are over charging for importing data into the system (quoted me $300+). Their iOS app isn’t the best, does not refresh correctly and isn’t that user friendly compared to intercom. The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too). Just too slow and support the fact they are not quite ready for prime time. Maybe another year they will be > > Support wasn’t great for a support software company. Very Slow software, they need to invest in a CDN of something. ----- ### "Kind of good." — 3.0/5 > **Bunny** | *3. Juli 2019* | Internet | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: Working as live chat software, as a start. > > **Nachteile**: Expensive, not worth the price. So the most are bad. ----- ### "Excellent chat software for your Wordpress site\!" — 5.0/5 > **Peter** | *20. August 2019* | Fotografie | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Helpcrunch is very easy to setup and configure. They offer a very low cost (free) entry level so you can evaluate as long as you want. Helpcrunch has very low impact on the site performance, which is very important to me. Helpcrunch has an app on tablets and mobile phones which is extremely responsive. I hardly ever miss a chat because the app is so fast. > > **Nachteile**: I can not think of anything I don’t like about the software. It is technically ok, and the developers are not harassing me with commercial mails like many other do. It is friendly software, made by friendly people. ----- ### "Very good software that drives customer interaction" — 5.0/5 > **BJ** | *20. August 2019* | Zeitung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received. I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening. It was a great use of time, because now I am finally seeing results when other software would draw crickets. So I would suggest HelpCrunch to anyone serious about communication. > > **Nachteile**: I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now. > > Very pleased. Nice people, good software and good value for money. ----- Seite: 1 / 9\ Zurück: [Nächste Seite](https://www.getapp.at/software/110489/helpcrunch?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/110489/helpcrunch) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten