Über Leapchat

ServiceDock is a Customer Experience Management (CEM) Platform designed specifically for multi-location businesses like retail & restaurant groups.

We help you capture more feedback than the competition by leveraging the messaging apps your customers already have on their phones, such as Facebook Messenger & WhatsApp. Our dashboard makes that data actionable for your store managers & CEO alike, as well as enabling you to follow up with disgruntled customers to turn detractors into promoters.

Hauptvorteile von Leapchat

Built specifically for multi-location businesses.
Captures location-specific feedback using the messaging apps consumers love, which increase engagement & makes closing the feedback loop easy.
Actionable dashboard for store managers & CEOs alike.

Geräte

Unternehmensgröße

K M G

Märkte

Kanada, Vereinigtes Königreich, Vereinigte Staaten

Unterstützte Sprachen

Englisch

Bilder

Consumers can provide feedback via Messenger and store staff can respond in real-time via the app
The live dashboard provides real time insight into customer experience
Get more reviews simply by asking for them via messaging services
4 weitere anzeigen
Videos zu Leapchat
Leapchat Screenshot: Consumers can provide feedback via Messenger and store staff can respond in real-time via the app Leapchat Screenshot: The live dashboard provides real time insight into customer experience Leapchat Screenshot: Get more reviews simply by asking for them via messaging services

Funktionen

Gesamtzahl der Funktionen von Leapchat: 33

  • Abwanderungsraten-Management
  • Aktivitäts-Dashboard
  • Anpassbare Berichte
  • Befragungs-/Umfragemanagement
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • Chat/Messaging
  • Dashboard
  • Dashboard-Erstellung
  • Echtzeit-Analytik
  • Echtzeit-Daten
  • Empfindungsanalyse
  • Engagement-Analytik
  • Feedback-Management
  • Kommunikationsmanagement
  • Kundendatenbank
  • Kundenreklamations-Tracking
  • Live-Chat
  • Mehrere Standorte
  • Multi-Channel-Kommunikation
  • Multichannel-Datenerfassung
  • Negatives Feedback Management
  • Social-Media-Integration
  • Supportticket-Management
  • Textanalyse
  • Umfragen & Feedback
  • Warnungen / Eskalation
  • Warteschlangenmanagement
  • Zugriffskontrollen/Berechtigungen
  • Zusammenfassende Berichte
  • für den Einzelhandel
  • Überwachung
  • Überwachung der Beschwerden

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4,3
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Zoho Desk

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Zoho Desk ist eine webbasierte Kundendienst-Anwendung, dank welcher dein Unternehmen stärkere Beziehungen mit Kunden...

Zoho CRM

4,2
Alternative Nr. 3 zu Leapchat
Zoho CRM ist eine web-basierte CRM-Anwendung, die Benutzern eine 360-Grad-Übersicht über Vertrieb, Marketing, Inventar,...

Birdeye

4,7
Alternative Nr. 4 zu Leapchat
BirdEye ist eine Reputationsmanagementsoftware, die Unternehmen beim Erfassen und Überwachen von Kundenbewertungen mit...

Nutzerbewertungen

Gesamtbewertung

5 /5
(4)
Preis-Leistungs-Verhältnis
5/5
Funktionen
5/5
Bedienkomfort
5/5
Kundenbetreuung
5/5

Hast du Leapchat bereits?

Andere Softwarekäufer*innen brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Eine Bewertung schreiben
5 von 4 Bewertungen angezeigt
Ben W.
Gesamtbewertung
  • Branche: Einzelhandel
  • Untern. Größe: 201-500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

World class customer feedback management and insights

Bewertet am 24.1.2019

The ability to amend and edit our survey ourselves with immediate effect. The ability to respond to...

The ability to amend and edit our survey ourselves with immediate effect. The ability to respond to the feedback live and attempt to rectify and issues immediately and address the customer's feedback; good or bad. We have 3x the amount of completed responses and the insights and learning from both purchasing and non-purchasing visitors has been invaluable to the way we operate out stores.

Vorteile

Capturing honest feedback from our customers, both transacting and non-transacting, is key to establishing what we are doing right and wrong in our stores. Working with ServiceDock has been a revelation because we're capturing 3 times more feedback than we did with the web-based solution we were using, which means we now hear the voice of the customer louder and clearer than ever before.
Customers can now engage with our surveys effortlessly using their favourite messaging apps, which has resulted in more of them completing the survey in-store or shortly after leaving.

Nachteile

No complaints as of yet! We have been using the product since Summer '18 and the Service Dock team have been extremely helpful and receptive to our feedback and suggestions.

Antwort von ServiceDock

Hi Ben,
I really appreciate you taking the time to write that review.
It's been brilliant working with a hugely customer-centric business like Mothercare and I look forward to working together for a long time to come.
Thanks again,
Oisin Ryan - ServiceDock CEO

Pheonie C.
Gesamtbewertung
  • Branche: Rundfunkmedien
  • Untern. Größe: 1.001-5.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Game changer

Bewertet am 30.1.2019

ServiceDock's software has allowed us to unlock invaluable insights on an area that was previously...

ServiceDock's software has allowed us to unlock invaluable insights on an area that was previously unmeasurable. The team are honestly a pleasure to deal with and we are happy to have ServiceDock in use at all of our stores nationwide.

Vorteile

The ease of use on the back-end and how quick & painless it is for customers to provide the feedback.

Nachteile

We got in early, which meant the reporting features were fairly basic. However, this has greatly improved since then and the team have gladly taken on feedback to improve the service overall.

Antwort von ServiceDock

Hi Phe,
Thanks a million for your review. I look forward to a long and mutually beneficial relationship between Sky and ServiceDock.
Thanks again,
Oisin Ryan - ServiceDock CEO

David N.
Gesamtbewertung
  • Branche: Einzelhandel
  • Untern. Größe: 1.001-5.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

A great solution for retailers looking to measure & improve customer experience

Bewertet am 13.9.2019

Vorteile

ServiceDock makes it easy for our customers to provide feedback via popular messaging channels and that means we get consistently more feedback from customers without having to send them an email or SMS etc.

It’s a real-time platform and they have a good mobile app, which means our store managers can really stay on top of what customers are saying about their stores.

It is built for businesses like Woodie’s so set up was easy and the reporting tells us what we need to know.

The team provide a great service and always respond promptly to requests.

Nachteile

I have no constructive feedback for improvements.

Antwort von ServiceDock

Hi David,
Thanks a million for your kind words and for taking the time to write them. We have really enjoyed working with Woodie's and look forward to a great future partnership.
Oisin - CEO at ServiceDock

Danny S.
Gesamtbewertung
  • Branche: Marktforschung
  • Untern. Größe: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Really happy with the product. Easy to use and good value compared with other similar services.

Bewertet am 1.8.2017

I have reduced my need for more agents and the speed and which we reply to customer issues has...

I have reduced my need for more agents and the speed and which we reply to customer issues has increased/

Vorteile

The dashboard is clean and slick, really easy to get started. I had a few agents up and running in minutes. Very user friendly.

Leapchat Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Leapchat.

Leapchat bietet folgende Kostenpläne an:

  • Beginnt ab:
  • Preismodell: Abonnement
  • Gratis Testen: Nicht verfügbar

$50 per location per month is our minimum fee.

Wir haben keine Informationen über die Funktionen von Leapchat

Leapchat hat die folgenden typischen Kunden:

11-50, 51-200, 201-500, 501-1.000, 1.001+

Leapchat unterstützt die folgenden Sprachen:

Englisch

Leapchat unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

Leapchat kann in folgende Anwendungen integriert werden:

Facebook, Zendesk

Leapchat bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, Telefon-Support, Chat

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