Über Leapchat
ServiceDock is a Customer Experience Management (CEM) Platform designed specifically for multi-location businesses like retail & restaurant groups.
We help you capture more feedback than the competition by leveraging the messaging apps your customers already have on their phones, such as Facebook Messenger & WhatsApp. Our dashboard makes that data actionable for your store managers & CEO alike, as well as enabling you to follow up with disgruntled customers to turn detractors into promoters.
- Gratis Testen
- Abonnement
Vergleich mit beliebten Alternativen
Hauptvorteile von Leapchat
Built specifically for multi-location businesses.
Captures location-specific feedback using the messaging apps consumers love, which increase engagement & makes closing the feedback loop easy.
Actionable dashboard for store managers & CEOs alike.
Geräte
Unternehmensgröße
Märkte
Unterstützte Sprachen
- Gratis Testen
- Abonnement
Vergleich mit beliebten Alternativen
Bilder
Funktionen
Gesamtzahl der Funktionen von Leapchat: 33
- Abwanderungsraten-Management
- Aktivitäts-Dashboard
- Anpassbare Berichte
- Befragungs-/Umfragemanagement
- Berichterstattung / Analyse
- Berichterstattung und Statistik
- Chat/Messaging
- Dashboard
- Dashboard-Erstellung
- Echtzeit-Analytik
- Echtzeit-Daten
- Empfindungsanalyse
- Engagement-Analytik
- Feedback-Management
- Kommunikationsmanagement
- Kundendatenbank
- Kundenreklamations-Tracking
- Live-Chat
- Mehrere Standorte
- Multi-Channel-Kommunikation
- Multichannel-Datenerfassung
- Negatives Feedback Management
- Social-Media-Integration
- Supportticket-Management
- Textanalyse
- Umfragen & Feedback
- Warnungen / Eskalation
- Warteschlangenmanagement
- Zugriffskontrollen/Berechtigungen
- Zusammenfassende Berichte
- für den Einzelhandel
- Überwachung
- Überwachung der Beschwerden
Alternativen
Zendesk
Zoho Desk
Zoho CRM
Birdeye
Nutzerbewertungen
Hast du Leapchat bereits?
Andere Softwarekäufer*innen brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.
Eine Bewertung schreiben
- Branche: Einzelhandel
- Untern. Größe: 201-500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
World class customer feedback management and insights
Bewertet am 24.1.2019
The ability to amend and edit our survey ourselves with immediate effect. The ability to respond to...
The ability to amend and edit our survey ourselves with immediate effect. The ability to respond to the feedback live and attempt to rectify and issues immediately and address the customer's feedback; good or bad. We have 3x the amount of completed responses and the insights and learning from both purchasing and non-purchasing visitors has been invaluable to the way we operate out stores.
Vorteile
Capturing honest feedback from our customers, both transacting and non-transacting, is key to establishing what we are doing right and wrong in our stores. Working with ServiceDock has been a revelation because we're capturing 3 times more feedback than we did with the web-based solution we were using, which means we now hear the voice of the customer louder and clearer than ever before.
Customers can now engage with our surveys effortlessly using their favourite messaging apps, which has resulted in more of them completing the survey in-store or shortly after leaving.
Nachteile
No complaints as of yet! We have been using the product since Summer '18 and the Service Dock team have been extremely helpful and receptive to our feedback and suggestions.
Antwort von ServiceDock
Hi Ben,
I really appreciate you taking the time to write that review.
It's been brilliant working with a hugely customer-centric business like Mothercare and I look forward to working together for a long time to come.
Thanks again,
Oisin Ryan - ServiceDock CEO
- Branche: Rundfunkmedien
- Untern. Größe: 1.001-5.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Game changer
Bewertet am 30.1.2019
ServiceDock's software has allowed us to unlock invaluable insights on an area that was previously...
ServiceDock's software has allowed us to unlock invaluable insights on an area that was previously unmeasurable. The team are honestly a pleasure to deal with and we are happy to have ServiceDock in use at all of our stores nationwide.
Vorteile
The ease of use on the back-end and how quick & painless it is for customers to provide the feedback.
Nachteile
We got in early, which meant the reporting features were fairly basic. However, this has greatly improved since then and the team have gladly taken on feedback to improve the service overall.
Antwort von ServiceDock
Hi Phe,
Thanks a million for your review. I look forward to a long and mutually beneficial relationship between Sky and ServiceDock.
Thanks again,
Oisin Ryan - ServiceDock CEO
- Branche: Einzelhandel
- Untern. Größe: 1.001-5.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
A great solution for retailers looking to measure & improve customer experience
Bewertet am 13.9.2019
Vorteile
ServiceDock makes it easy for our customers to provide feedback via popular messaging channels and that means we get consistently more feedback from customers without having to send them an email or SMS etc.
It’s a real-time platform and they have a good mobile app, which means our store managers can really stay on top of what customers are saying about their stores.
It is built for businesses like Woodie’s so set up was easy and the reporting tells us what we need to know.
The team provide a great service and always respond promptly to requests.
Nachteile
I have no constructive feedback for improvements.
Antwort von ServiceDock
Hi David,
Thanks a million for your kind words and for taking the time to write them. We have really enjoyed working with Woodie's and look forward to a great future partnership.
Oisin - CEO at ServiceDock
- Branche: Marktforschung
- Untern. Größe: 2-10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Really happy with the product. Easy to use and good value compared with other similar services.
Bewertet am 1.8.2017
I have reduced my need for more agents and the speed and which we reply to customer issues has...
I have reduced my need for more agents and the speed and which we reply to customer issues has increased/
Vorteile
The dashboard is clean and slick, really easy to get started. I had a few agents up and running in minutes. Very user friendly.
Leapchat Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Leapchat.F. Welche Preispläne bietet Leapchat an?
Leapchat bietet folgende Kostenpläne an:
- Beginnt ab:
- Preismodell: Abonnement
- Gratis Testen: Nicht verfügbar
$50 per location per month is our minimum fee.
F. Was sind die Hauptfunktionen von Leapchat?
Wir haben keine Informationen über die Funktionen von Leapchat
F. Wer sind die typischen Nutzer von Leapchat?
Leapchat hat die folgenden typischen Kunden:
11-50, 51-200, 201-500, 501-1.000, 1.001+
F: Welche Sprachen werden von Leapchat unterstützt?
Leapchat unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt Leapchat mobile Geräte?
Leapchat unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Leapchat?
Leapchat kann in folgende Anwendungen integriert werden:
Facebook, Zendesk
F. Welche Varianten der Kundenbetreuung bietet Leapchat an?
Leapchat bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, Telefon-Support, Chat
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