Tripleseat

Vertriebs- und Eventmanagement für Hotels, Restaurants und Veranstaltungsorte

4,7 /5 (466 Bewertungen) Eine Bewertung schreiben

Tripleseat Übersicht

Was ist Tripleseat?

Tripleseat SmartSuite ist eine cloudbasierte Vertriebs- und Event-Management-Lösung für Hotels, Restaurants und andere Veranstaltungsorte, die den Planungsprozess rationalisieren möchten. Die Software-Suite umfasst SmartDocs, um Event-Vorschläge, Bestellungen und Rechnungen zu erstellen und zu verwalten, SmartLeads, um Leads über mehrere Kanäle hinweg zu erfassen und SmartChat, für die Kommunikation zwischen Event-Managern und Kunden. Tripleseat bietet auch einen Buchungskalender, Online-Zahlungsabwicklung, ein Verwaltungstool für Kontakte, Finanz- und Verkaufsberichte und mehr.

Mit SmartDocs von Tripleseat können Nutzer individuelle Veranstaltungsverträge, Bestellungen, Angebote und Rechnungen erstellen, wobei sie das Branding von Dokumenten, Farben, Schriftarten und mehr steuern können. Dokumente werden online gespeichert, können mit Mitarbeitern und Kunden geteilt und auf jedem Gerät angezeigt werden. Dynamische Online-Menüs können für Bankett-Event-Bestellungen erstellt werden, wobei Nutzer Standard- und nutzerdefinierte Veranstaltungspakete schnüren können. SmartLeads ermöglicht die Lead-Erfassung über die Websites von Veranstaltungsorten, Facebook-Seiten und über das Veranstaltungsverzeichnis von Tripleseat. Lead-Details werden automatisch in die Kontaktdatenbank eingepflegt. SmartChat verbindet die Kommunikation mit den Details der Kunden und generiert automatisch Aufgaben zur Verwaltung von Ereignisschritten, Follow-ups, Gästeerinnerungen und mehr.

Der Buchungskalender in Tripleseat speichert Details aller Veranstaltungen über mehrere Veranstaltungsorte hinweg, wobei Nutzer ihre Ansicht nach Veranstaltungsort, Raum oder Veranstaltungsstatus filtern können. Auf vollständige Buchungsdetails kann an einem einzigen Ort zugegriffen werden, und Nutzer können individuelle Felder hinzufügen, um alle erforderlichen Informationen zu erfassen. Verwandte Notizen, Aufgaben und Dokumente können auch zusammen mit Details darüber verfolgt werden, wer die Veranstaltung angefordert hat. Die Kreditkarten der Kunden können online über das PCI-kompatible Zahlungsportal abgerechnet werden, sodass Nutzer während des Buchungsprozesses Einzahlungen oder vollständige Veranstaltungssalden sammeln können.

Tripleseat Übersicht

Kosten

Beginnt ab
N/A

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Tripleseat Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch

Medien

Tripleseat Screenshot: Tripleseat Screenshot: Tripleseat Screenshot: Tripleseat Screenshot: Tripleseat Screenshot:

Tripleseat Bewertungen

Tripleseat Bewertungen

Gesamtbewertung
4,7
/
5
Ausgezeichnet
343

Sehr gut
102

Durchschnitt
9

Gering
6

Schlecht
6

Preis-Leistungs-Verhältnis
4,6
Funktionen
4,4
Bedienkomfort
4,6
Kundenbetreuung
4,7
95% haben diese Anwendung empfohlen
Lauren R.

The system every Private Dining Sales person has been waiting for!

I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously agreed for all of the concepts to make the switch to their program. It was better than the other options out there at the time, and made the most sense. After working with everyone while being at that company, I brought them on board to my current employer. Their sales team, support team, training team, all of them, are so friendly, and helpful! There is no question too small, or request too large to be considered.
I am a big fan, and would recommend them to anyone looking for a new booking system in a heartbeat.


Mit Google übersetzen
Kathryn B.

Gather is the ONLY program for me!

I am saving so much time using this software with clients. Half the time it used to take me to send contracts.


Mit Google übersetzen
Timothy R.

Extremely bad customer service, buggy software

Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.


Mit Google übersetzen
Shelley D.

Tripleseat

When I first started working with Tripleseat 7 years ago, I did not fall immediately in love. However, as I continued to work with this software, the designers continually updated the programming and added features requested by their users. What started out as serviceable has become a truly amazing tool for planning and organizing events. With every new feature, there is a video released explaining how the feature works. The designers have created an entire online tutorial for the product, which greatly facilitates in the teaching of new users. My clients love the event overview portal! I show this tool to them as we begin planning an event and suggest that they bookmark it on their browsers so that they don't have to search through their entire email inboxes to find a conversation. Lastly, the customer service is amazing. Very fast chat replies and easy fixes. Tripleseat has a fan for life in me!


Mit Google übersetzen
Meg B.

LOVE Tripleseat!

Tripleseat helped me almost double my sales in one year, just from taking me a way from my color-coded sticky note and hard-copy calendar system. It makes it easier to take vacations and leave the other managers with clear instructions of what they need, communicate with my team and client at the same time so everyone is on the same page, etc. I also work from home most of the time so my Chef and GM have access to all of the BEO's and client information so they can see everything without me having to be there to bring it to them. Overall I love it!


Mit Google übersetzen
Lauren R.
Branche: Restaurants
Untern. Größe: 201-500 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

The system every Private Dining Sales person has been waiting for!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 17.10.2018
Quelle der Bewertung: Capterra

I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously agreed for all of the concepts to make the switch to their program. It was better than the other options out there at the time, and made the most sense. After working with everyone while being at that company, I brought them on board to my current employer. Their sales team, support team, training team, all of them, are so friendly, and helpful! There is no question too small, or request too large to be considered.
I am a big fan, and would recommend them to anyone looking for a new booking system in a heartbeat.

Vorteile

My favorite part of TripleSeat is that everything makes logical sense, and is able to be customized to your needs. When inputting the information, you don't have unnecessary steps in order to get your basic needs into the system. If I have a brand new manager who only gets a date, time, number of guests, and the host's contact info, they can (within minutes) get them a contract. At the very least they can send them an email with menus and instead of loosing a sticky note, have it tracked so I can follow up.
Truly this was made for the Sales person in mind, with how the data is tracked, and how much time it saves.

Nachteile

My only wish for the software, was that it would allow for you to track correspondence directly with a contact and not having it connected to an event. There doesn't seem to be a way to pull up someone who is in your data base, and just send them a prospecting email, or share with them updated menus or promotions. You have to export their contact information and email, or use a previous event.

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Kathryn B.
Branche: Essen & Trinken
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Gather is the ONLY program for me!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 30.7.2019
Quelle der Bewertung: Capterra

I am saving so much time using this software with clients. Half the time it used to take me to send contracts.

Vorteile

Gather is the best software to use for private dining, the ease of use is like no other! You can use it on the app, computer, tablet etc... it is very easy to develop files to save on the software and send contracts to clients. Once you train your staff their are very little questions that follow because of the ease of use with this product. Clients also love it because it leaves less back and forth with contracts and they can do everything they need from the form you send them. The software also works with your email and you're notified on the home screen and via our work email. They're constantly upgrading and using new integrations as well.

Nachteile

This is not a con because I don't know if this is possible, but if Gather could find a way to integrate with Open Table so contracts update to that software it would be amazing. I am not a computer programmer so I have no idea if that's possible, but really their are no cons with Gather.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Timothy R.
Branche: Gastgewerbe
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Extremely bad customer service, buggy software

Täglich für 6-12 Monate genutzt
Bewertet am 20.8.2017
Quelle der Bewertung: SoftwareAdvice

Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.

Vorteile

Generally the contract feature was fine. We liked executing contracts on line even though the contract tool did not have all of the client info required

Nachteile

Regarding our disappointment with Gather I would point to the following – all of which I have reflected to your support people and none of which have been acted on:

Your IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not
About 45 days ago new inquiries stopped showing up in your new messages list – your support people insisted this was not a change but it was. It seems logical that new leads would be the most important new messages
I asked you to make all the numbers and metrics on your Home page hyperlinked, but you have not. If I see I have two new leads I can click on that number and it takes me to the new leads. If I see I have one new contract signed, the numeral “1” is not hyperlinked and I have to search for the new signed contract.
It is difficult or impossible to add a second client contact name but in the wedding business it is pretty normal to have at least two client counterparties. Yes I know about the “onsite” contact but that is not a default email recipient. Look at the confusion that appears in some proposals.
Your proposals are not properly itemized and clients do not seem to notice that I have attached a “BEO” which is not a term I could define for you. Look at both “xxx” and “xxx” as examples of proposals where they thought we got the price wrong but they don’t see the security deposit because it is not itemized in the proposal.
It is completely ridiculous that the client could sign an e-contract without being forced to enter and validate their address, phone, full and correct name, etc. Our normal course is we get a contract signed and then we chase down the additional information required to actually have a contract with the Zenith Additional Information form. This is cumbersome and probably not legally defensible. I want the client to execute the contract having filled in and validated their complete contact info

Verteilung der Bewertung

Bedienkomfort

Shelley D.
Branche: Essen & Trinken
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Tripleseat

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 15.10.2020
Quelle der Bewertung: Capterra

When I first started working with Tripleseat 7 years ago, I did not fall immediately in love. However, as I continued to work with this software, the designers continually updated the programming and added features requested by their users. What started out as serviceable has become a truly amazing tool for planning and organizing events. With every new feature, there is a video released explaining how the feature works. The designers have created an entire online tutorial for the product, which greatly facilitates in the teaching of new users. My clients love the event overview portal! I show this tool to them as we begin planning an event and suggest that they bookmark it on their browsers so that they don't have to search through their entire email inboxes to find a conversation. Lastly, the customer service is amazing. Very fast chat replies and easy fixes. Tripleseat has a fan for life in me!

Vorteile

Continuous growth, integration with other software, able to be customized on many levels, great client interface for ease of planning, live document updating

Nachteile

High learning curve, some internal programming can be clunky, not enough freedom for customizing, email drafts are not saved, when using Seven Rooms, it would be fantastic if events were automatically populated into the reservations system

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Meg B.
Branche: Restaurants
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

LOVE Tripleseat!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 3.6.2019
Quelle der Bewertung: Capterra

Tripleseat helped me almost double my sales in one year, just from taking me a way from my color-coded sticky note and hard-copy calendar system. It makes it easier to take vacations and leave the other managers with clear instructions of what they need, communicate with my team and client at the same time so everyone is on the same page, etc. I also work from home most of the time so my Chef and GM have access to all of the BEO's and client information so they can see everything without me having to be there to bring it to them. Overall I love it!

Vorteile

I'll start out by saying that I'm a one woman operation. I'm the only one in our restaurant that sells, details and facilitates all of our events, plus plans all of our in-house events, plus managing the actual restaurant side...so I have a lot to do! Tripleseat makes my job exponentially easier and more streamlined. One of my favorite things is that they listen to their users. Every month there is something updated that makes it that much butter, and their customer service is fantastic. They've also started hosting events so you can get hands on training, meet the team, etc. I love that!

Nachteile

There are a lot of features that I don't use being one person in one unit. It would be nice if there were different tiers of pricing based on the parts you use and those you don't (like a Tripleseat Lite vs. Tripleseat Multi-Unit). That's about it!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
9,2/10
Basierend auf 466 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
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Tripleseat Preis

Tripleseat Preis

Beginnt ab
N/A
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,6/5
Basierend auf 466 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
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Tripleseat Funktionen

Tripleseat Funktionen

API
Abrechnung & Rechnungsstellung
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Audit Trail
Automatische Benachrichtigungen
Berichterstattung und Statistik
Bestandsverfolgung
Compliance Management
Daten-Import / -Export
Dokumentenmanagement
Dokumentenspeicher
Echtzeit-Berichterstattung
Echtzeit-Daten
Integration von Dritten
Inventarverwaltung
Wirtschaftsprüfung
Workflow-Management
Überwachung
Funktionen
4,4/5
Basierend auf 466 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Tripleseat Häufig gestellte Fragen

Tripleseat Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Tripleseat.

F. Welche Preispläne bietet Tripleseat an?

Tripleseat bietet folgende Kostenpläne an:

Preismodell: Abonnement

Gratis Testen: Nicht verfügbar

F. Was sind die Hauptfunktionen von Tripleseat?

Wir haben keine Informationen über die Funktionen von Tripleseat

F. Wer sind die typischen Nutzer von Tripleseat?

Tripleseat hat die folgenden typischen Kunden:

Kleine Unternehmen, Mittlere Unternehmen

F: Welche Sprachen werden von Tripleseat unterstützt?

Tripleseat unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet Tripleseat an?

Tripleseat hat folgende Preismodelle:

Abonnement

F. Unterstützt Tripleseat mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte Tripleseat unterstützt

F. Mit welchen anderen Applikationen integriert Tripleseat?

Tripleseat kann in folgende Anwendungen integriert werden:

Constant Contact, Facebook, Fishbowl, Mailchimp, Microsoft Outlook

F. Welche Varianten der Kundenbetreuung bietet Tripleseat an?

Tripleseat bietet folgende Optionen für Kundensupport:

Telefon-Support, Online-Support, Wissensdatenbank, Häufig gestellte Fragen