Zoom

Zoom

Videokonferenzen und Webkonferenzen für Teams aller Größen

4.6/5 (1997 Bewertungen)

Zoom Übersicht

Zoom ist eine skalierbare, cloud-basierte Videokonferenz- und Webkonferenzplattform, die Online-Meetings, Webinare, Dateifreigaben, Instant Messaging, Gruppen-Messaging und mehr für Nutzer in Unternehmen jeder Größe ermöglicht.

Zoom wurde 2011 von Führungskräften und Ingenieuren von Cisco und WebEx gegründet und verwendet HD-Video und hohe Audioqualität, um eine immersive Videokonferenz und Bildschirmfreigabe für Remote-Teams zu ermöglichen. Zooms Desktop- und native mobile Anwendungen ermöglichen es Teams, von überall aus eine Verbindung herzustellen und zusammenzuarbeiten, unabhängig davon, ob sie auf Windows-, Mac-, iOS-, Android- oder Blackberry-Geräten oder über Zoom Rooms oder H.323/SIP-Raumsysteme arbeiten.

Zoom vereint Cloud-Videokonferenzen, einfache Online-Meetings, drahtlose Inhaltsfreigabe und Gruppennachrichten auf einer Plattform. Mit Zoom können Nutzer mehrere Konferenzräume verbinden, Remote-Teilnehmer hinzufügen und persönliche Meetings mit einem einzigen Tastendruck ermöglichen.

Zoom Rooms – das „Software Defined Video Conferencing System“ oder SDVC von Zoom – integriert sich in vorhandene Audiolösungen und wählt sich in mobile Geräte ein, wodurch die Mitwirkung von Mitarbeitern von unterwegs aus erleichtert wird. Mit Zooms Live-Frage-und-Antwort-Feature können ein Webinar-Gastgeber – und bis zu 25 designierte Diskussionsteilnehmer – die Fragen der Teilnehmer beantworten, sobald sie eingehen, sowie Umfragen und Berichte durchführen, um Einblicke von den Teilnehmern zu erhalten.

Mit Zoom Business IM können Teams Texte, Bilder, Audiodateien und mehr in Gruppenchats auf jedem Gerät freigeben. Über die integrierte IM-Plattform können Nutzer Video-Meetings starten und Teilnehmer und Konferenzräume aus ihrer Kontaktliste einladen. Dateien können in Zooms Business IM gezogen, abgelegt und freigegeben und später aus der synchronisierten und durchsuchbaren Inhaltsbibliothek von Zoom abgerufen werden.

Preis

Beginnt ab
14,00 $/Monat
Preisoptionen
Kostenlose Testversion
Kostenlos
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Asien, Australien, Brasilien, Kanada, China und 5 weitere , Europa, Deutschland, Indien, Japan, Lateinamerika

Unterstützte Sprachen

Chinesisch (vereinfacht), Englisch, Französisch, Deutsch, Japanisch und 3 weitere , Portugiesisch, Russisch, Spanisch

Zoom Bewertungen

Gesamtbewertung
4.6/5
95% Positive Bewertungen
1394
Ausgezeichnet
511
Sehr gut
82
Durchschnitt
7
Gering
4
Schlecht
Sébastien L.
Mit Google übersetzen

A Fine, Very Customizable Video Conferencing Tool with Extra Features

Wöchentlich für 1-5 Monate genutzt
Bewertet am 28.4.2019
Quelle der Bewertung: Capterra

My experience with this software has been reliable when excluding certain behaviors, such as moving Zoom windows around when recording or using the annotation tool. I haven't got the chance to use frequently this software on other devices, but I have mixed feelings when using it on a Linux system because of the aforementioned issues. I find Zoom is a solid option for one-on-one meetings, particularly considering everything needed works perfectly on a free plan. For bigger meetings, a Premium plan is a must and one can still benefit a lot from this software. It has enabled me to do screen sharing very easily without having to know anything about video recording or editing. Even on low-end PCs, I feel that Zoom is quite capable of rendering a good enough video for formal meetings that need to be shared later by other means. The encoding used for exported videos is a great compromise between size and quality, making it a viable option when it comes to sharing a meeting online. I wouldn't recommend Zoom for producing high-quality videos intended for commercial use or for presentations with a large audience (above 100 participants), but it works perfectly fine for personal projects and for most business meetings. I find I could benefit more if I were able to use all the available features as one often needs to rely on workarounds such as using an image editing tool to make drawings from screenshots instead of being able to directly work on the screen as intended by the software.

Vorteile

Zoom brings to the table premium features for free. One-on-one meetings are not time-limited or missing any essential option. It is possible to set up recurring meetings by generating a permanent Zoom link, which is very useful to have custom links for many different contacts. Zoom makes it possible to share the screen with others: either to record a solo session; screen share with others in a meeting while having the ability to record audio and video; share only a specific window or the entire desktop and there's also a quick way to switch between different screens from participants, all of it being configurable in the application. Scheduling a new meeting is straightforward and numerous options are presented to make it easy to obtain the desired behavior by default when launching a meeting. Meetings can also be integrated with external calendars and provide more advanced options to facilitate interactions when the meeting starts, such as automatically recording on the local computer and asking for a password to prevent unauthorized access. Being able to chat with attendees and store all relevant information about them in an address book inside Zoom are other features that make interactions with frequent users a breeze. There are plenty of settings available from the main window to adjust audio, video and recording details and even integration with dual monitors.

Nachteile

Technical issues are present with the Linux desktop application in certain hardware conditions, especially with the annotation tool, rendering it totally useless. While using that tool, the screen isn't updated in real-time and won't allow displaying drawings with a transparent background to make it possible to annotate on the screen while keeping the desktop visible in the background. There are also various notable glitches when moving Zoom windows around, such as the video window being duplicated when recording and staying on the screen for extended periods of time, ruining the quality of any recording being made. Because of those shortcomings, it is impractical to try and move the windows when recording and some features simply need to be forgotten at those times. It is also inconvenient that the toolbar won't display properly when set at the bottom of the screen, as it only opens from top to bottom, making the list of tools go outside the bottom part of the screen and effectively unreachable. There is no way to resize the toolbar which occupies too much space on tiny monitors (screen size of 13 inches and below). In a similar fashion, the main window when a meeting is happening can't easily be resized as some buttons will disappear and become unusable, making it harder to record the session or end the meeting.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort

Weiterempfehlungsquote

9.0/10
Virginia B.
Mit Google übersetzen

Zoom, Zoom, Zoom – For a smooth ride to your next online event

Täglich für 6-12 Monate genutzt
Bewertet am 27.7.2018
Quelle der Bewertung

Vorteile

Affordable. Reliable. Easy. That’s Zoom in a nutshell. We have experienced the heartache of running a webinar only to have the audio cut in and out and glitch the entire time – ultimately causing our attendees to drop off. But, that’s not the case with Zoom. Our company, belonging to the industry of software QA and testing, regularly hosts remote meetings to check in and collaborate on progress and future team initiatives. We decided to make the switch from GoToMeeting (a great alternative to Zoom) because it fit our needs more accurately. Zooms customer support is remarkably responsive and very quick to solve any issues encountered.

Pros
Zoom video conference calling and webinar is fitting for any sized company or organization. Meetings can be scheduled within seconds and added directly from Zoom’s platform to Google Calendar, Yahoo Calendar, or Outlook Calendar; which allows you to set up invites and add additional attendees.

Zoom provides the option to either enroll in a monthly or an annual plan, in which you can choose to deactivate and/or reactivate at any time (beneficial for saving extra bucks if you do not run regular monthly webinars). The plan that includes 100 participants, for both video conferencing and webinar, are priced at an affordable price per month (GoToWebinar is nearly double in price for the same plan).

The audio on calls and webinars comes across crisp; we have never experienced any issues with dropped calls or glitches during webinars).

Having the ability to join calls and webinars from any desktop, tablet, and/or phone (iOS and android) is convenient for anyone looking to access meetings on the go. Zoom includes various features, i.e. live screen-sharing, whiteboard, etc., which helps relieve the difficulties of working remotely.

If you are holding an international meeting, I.e. training, trainees can join by laptop and listen over laptop speakers (they would have to use laptop and not call in directly via phone to avoid having to pay for extra international call credits – which costs an additional /month).
Zoom comes in handy when working with distributed teams; Zoom’s conference calling features are great for doing demos, exercises, sprint planning, etc.

Nachteile

When joining a webinar or a call via mobile device, it’s unclear how to join audio (I thought there was something wrong with my phone because it was telling me my audio was on but I could not hear anything during the webinar – turns out I couldn’t see the audio number which was hidden behind the webinar). If anyone else has this confusion you can also look at the original webinar confirmation or follow-up reminder and locate the call-in number there.

The poll questions and results to not display in the webinar recordings so you will have to edit or takes screenshots and merge them into your recording (we use I movie to do this).

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Devora gila B.
Mit Google übersetzen

Zoom is the backbone of my coaching practice.

Wöchentlich für Mehr als 2 Jahre genutzt
Bewertet am 9.3.2018
Quelle der Bewertung: Capterra

Gives me an edge over my competitors, credibility, community, communication, engagement. Added value to coaching experience -- recordings are priceless.

Vorteile

I have been using Zoom for a few years now. I love its ease of use and quality. How many times have I been on a Skype call and it froze in the middle???? I avoid Skype at all costs now.
With Zoom I can easily schedule my client meetings. I actually have the invitation already pasted into my appointment confirmation and reminder autoresponder, with the url and dial-in information. It's so easy to manage appointments this way.

The recording feature is helpful as well. When your session is over, the recording is available in different formats, video and audio, and gets automatically processes and stored in your computer and available to upload to my clients.

I like the video conferencing feature for groups as well, with different screen possibilities. I can choose to view everyone at once, only a few people at once, or the speaker. This is helpful for webinars and group coaching.

Share screen is a feature I use in different ways. For client enrollment conversations. I can actually share the Agreement form and go through all of the contract terms in real time, being able to close the sale more quickly. In client sessions I can go through their website or materials and give real-time feedback, which is invaluable.

Chat feature makes workshops, webinars and group sessions engaging and lively. The speaker can read the chat questions and comments and respond.

Nachteile

I can't find much to compain about. I was using the free feature and was dissapointed that I couldn't have a longer session with more than one person, but I've since upgraded. There is a video tutorial for how to do a background in the upgraded version but I'm finding it a little hard to follow. At one point I thought I had a different version of Zoom than the one they were showing. So that was confusing.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Sara S.
Mit Google übersetzen

Zoom for Campus Meeting and Remote Faculty

Wöchentlich für 6-12 Monate genutzt
Bewertet am 17.7.2019
Quelle der Bewertung: Capterra

Overall this has helped us to reach online students so they feel that we are real, live people and not just some robot behind an email address. Being able to video chat on a platform that doesn't really have technical difficulties in using has been a huge help for those that are less comfortable with sites that we typically use to video chat or host webinars or advising groups. I think that the ease of use in learning how to operate a zoom meeting is a big pro. Additionally, this has completely changed how we can work with candidates who aren't able to attend on campus interviews in our actual physical space. This is opening up a lot of possibilities for us!

Vorteile

This product is essential to our team. We use this for a variety of reasons which to name a few include: communicating with students for advising or progressions meetings, communicating with fellow staff members or team members who are working remotely or telecommuting, communicating with faculty who are out of state, hosting large school or department/college meetings to allow multiple staff or faculty to "remote in" at the same time so even though they are not physically in the space, they can still see and hear what is going on in the physical meeting and we can hear them and see them as well.
I think this is a great concept for smaller meetings where we are all remote as well. It's kind of hard sometimes to schedule up conference calls and being able to use personal laptops or work computers to video chat with a smaller group has allowed us to stay more connected. As an added bonus, it really puts a face to faculty that we really see or who are out of state so we don't ever see them physically on our campus. It helps to create a sense of team and unity when we are all so far apart sometimes.
The pricing options are AWESOME as well! The service teams have been great about working with us to switch things up or bump our plans up as well. The video quality for what we get, even with internet/bandwith problems has always been top notch too, which I really love.

Nachteile

No complaints! Their site is easy to use, their service teams are quick to respond, and there are multiple pricing/package options for you to be able to customize what you need for your uses.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

9.0/10
Jerry A.
Mit Google übersetzen

Incredible. Extremely easy to use (as a host and as an end user), and works well.

Wöchentlich für Mehr als 1 Jahr genutzt
Bewertet am 2.7.2018
Quelle der Bewertung: Capterra

Biggest benefit is helping us to serve out our mission of education and conservation by letting us reach students who cannot come to us.

Vorteile

Ease of use is its best feature. From the host point of view, it is easy to access all of its features. Setting up a meeting is quick, sending out invites is easy, connecting to the meeting and starting a meeting couldn't be easier. From the end user point of view, this system is great. It doesn't need to be installed on the user's PC by an administrator. We just click the meeting link, the meeting launches in a temporary instance, and we are good to go. There is an app for Android and iOS, but those too are easy to install. It uses whatever camera, microphone, and speakers you've got setup on your device. We use this software as part of our Distance Learning programs. And we've used it with schools, museums, and hospitals. Think kids that are sick and cannot leave the hospital. Or kids from a landlocked state, who haven't seen the ocean. We take them on virtual tours of our Aquarium, and show them the bay and the shipping channel, and it's all LIVE VIDEO and two way communication so we can answer questions and show the kids what they want to see. This software is so easy to use, not just for our staff, but also for educators and hospital staff. It's extremely easy for them to click a link and know the software will work without their having to call their IT staff to install software and test it over and over again. We have not had any problems whatsoever with connecting to Zoom or during our meetings that weren't related to our internet or end user's internet connection.

Nachteile

I'm hard pressed to pinpoint what I like least about this software. Seriously, it's easy to use, it has a lot of features, and everyone likes it. I would say maybe the cost is probably the worst thing about it. But honestly, it is not even that expensive.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10

Zoom Preis

Beginnt ab
14,00 $/Monat
Preisoptionen
Kostenlose Testversion
Kostenlos
Abonnement
Preis-Leistungs-Verhältnis

Zoom Funktionen

  • API
  • Aktivitäts-Dashboard
  • Anrufer-ID
  • Automatische Benachrichtigungen
  • Berichterstattung und Statistik
  • CRM-Integration
  • Chat
  • Integration von Dritten
  • Konferenzschaltungen
  • Live- / Videokonferenzen
  • Sofortnachrichten

  • Anrufaufzeichnung
  • Anrufüberwachung
  • Berichterstattung über Anrufe
  • Erhalten
  • SMS-Integration
  • Umleitung der Anrufe
  • Voice-Mail
  • Weiterleitung von Anrufen (Call Routing)
  • Überwachung

Zoom Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Zoom.

F. Welche Preispläne bietet Zoom an?

Zoom bietet folgende Kostenpläne an:

Beginnt ab: 14,00 $/Monat

Preismodell: Kostenlos, Abonnement

Kostenlose Testversion: Verfügbar

F. Was sind die Hauptfunktionen von Zoom?

Wir haben keine Informationen über die Funktionen von Zoom

F. Wer sind die typischen Nutzer von Zoom?

Zoom hat die folgenden typischen Kunden:

Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Öffentliche Verwaltung, Kleine Unternehmen

F: Welche Sprachen werden von Zoom unterstützt?

Zoom unterstützt die folgenden Sprachen:

Chinesisch (vereinfacht), Englisch, Französisch, Deutsch, Japanisch, Portugiesisch, Russisch, Spanisch

F. Welche Preispläne bietet Zoom an?

Zoom hat folgende Preismodelle:

Kostenlos, Abonnement

F. Unterstützt Zoom mobile Geräte?

Zoom unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert Zoom?

Zoom kann in folgende Anwendungen integriert werden:

ActiveCampaign, Acuity Scheduling, Administrate, Bookafy, Hive, HubSpot Marketing, Mattermost, Slack, TalentLMS, Workplace by Facebook

F. Welche Varianten der Kundenbetreuung bietet Zoom an?

Zoom bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen