--- description: Ausführliche Erfahrungsberichte zu Birdeye mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Birdeye dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Birdeye Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [KI-Marketing-Tools](/directory/3873/ai-marketing-tools/software) > [Birdeye](/software/112535/birdeye) # Birdeye Canonical: https://www.getapp.at/software/112535/birdeye Seite: 1 / 29\ Zurück: [Nächste Seite](https://www.getapp.at/software/112535/birdeye?page=2) > BirdEye ist eine Reputationsmanagementsoftware, die Unternehmen beim Erfassen und Überwachen von Kundenbewertungen mit Social Listening, Echtzeitanalysen und weiteren Features unterstützt. > > Bewertung: **4.7/5** von 704 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 704 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Birdeye - **Region**: Palo Alto, USA - **Gegründet**: 2012 ## Gewerblicher Kontext - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Kanada, Mexiko, Neuseeland, Puerto Rico, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - @mentions - AI Copilot - AI Writing Assistant - API - Absichtserkennung - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Fragen - Anpassbare Vorlagen - Augmented Analytics - Auswirkungsmanagement - Automatische Antworten - Automatisiertes Veröffentlichen - Autoresponders - Befragungs-/Umfragemanagement - Benchmarking ## Integrationen (113 insgesamt) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks ... und 98 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [KI-Marketing-Tools](https://www.getapp.at/directory/3873/ai-marketing-tools/software) ## Ähnliche Kategorien - [KI-Marketing-Tools](https://www.getapp.at/directory/3873/ai-marketing-tools/software) - [Review Management Software](https://www.getapp.at/directory/575/feedback-and-reviews-management/software) - [Online Reputation Management Tools](https://www.getapp.at/directory/873/reputation-management/software) - [Live-Chat Software](https://www.getapp.at/directory/561/live-chat/software) - [CEM Software (Customer Experience Management)](https://www.getapp.at/directory/601/customer-experience/software) ## Alternativen 1. [Trustpilot](https://www.getapp.at/software/113149/trustpilot) — 4.5/5 (1205 reviews) 2. [Brand24](https://www.getapp.at/software/101485/brand24) — 4.7/5 (254 reviews) 3. [GiveMe5.ai](https://www.getapp.at/software/182703/grab-your-reviews) — 4.7/5 (86 reviews) 4. [Hootsuite](https://www.getapp.at/software/20432/hootsuite) — 4.4/5 (3797 reviews) 5. [Doctible](https://www.getapp.at/software/130799/doctible) — 4.8/5 (265 reviews) ## Nutzerbewertungen ### "Best choice for review management platforms" — 5.0/5 > **Nick** | *24. Juli 2020* | Marketing & Werbung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us. > > **Nachteile**: Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support. > > I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider. ----- ### "Powerful SEO and Review Management Platform" — 5.0/5 > **Susana** | *20. Mai 2025* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Birdeye is an excellent tool for managing local SEO and reputation. We’ve seen major improvements in our visibility across search engines and directories. The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place. We use it with all our clients and have seen significant improvements. It is so simple to use. It even has AI reviews, surveys, and campaigns that help us reduce labor work and reach the leads more easily to get good reviews. > > **Nachteile**: The dashboard can feel a little overwhelming at first due to the number of features, but once you're familiar with it, it’s extremely powerful. A bit more customization for reporting would be great. > > Our overall experience has been fantastic. Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses. We've noticed more reviews, better Google rankings, and stronger engagement. Their support team is responsive and knowledgeable, which makes setup and troubleshooting easy. ----- ### "Stay away from Birdeye\!" — 1.0/5 > **Jaro** | *1. Mai 2025* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Unfortunately, there was nothing I genuinely liked, as the results didn’t meet expectations. The promises weren't fulfilled. > > **Nachteile**: They made big promises but delivered poor results. It felt like empty talk with no real value. Birdeye is simply bad\! > > Stay away from Birdeye\! It was a complete waste of time, energy, and money. Disappointing from start to finish. ----- ### "Lauren's Review" — 5.0/5 > **Lauren** | *12. Juni 2025* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: How easy it is to upload contacts. It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless. I also appreciate being able to view the contact journey of each person, holding them accountable to their review, but also noticing if there are any struggles with the process. > > **Nachteile**: The reports page is a little confusing to me. I liked how it was before, being able to view it on a pie chart. Unless I am looking/viewing it wrong, I tried changing the chart layout in the filters but it didn't let me click on it. > > I use Birdeye every day and I would say I have a very good experience with Birdeye. The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed. I would like a mini tutorial for sections that do get updated, such as the report page- its somewhat hard to nagivate through. I love Birdeye and I will continue to use it for as long as I can. ----- ### "Great improvement in our reviews\!" — 5.0/5 > **Lisbeth** | *4. September 2025* | Immobilien | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Since implementing Birdeye, we have seen a consistent increase in our review volume and in positive review feedback. We love that we can set up survey campaigns and respond in the platform directly to all feedback and public review pages (Google, Yelp, Birdeye, etc...) > > **Nachteile**: The one thing that would greatly benefit us is more support with being able to verify our listings like our Google My Business pages. > > Customer support is very responsive and helpful. Our review volume has increased and we have seen a higher volume of positive reviews. The Birdeye platform is super helpful to allow us to see all of our feedback in one place and respond accordingly so we can consistently monitor our online reputation. ----- Seite: 1 / 29\ Zurück: [Nächste Seite](https://www.getapp.at/software/112535/birdeye?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/112535/birdeye) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten