Office operations & issue management software on Slack.
4.2/5 (11 Bewertungen)OfficeAmp is an office operations and issue management software for Slack which provides office managers and administrators with a central location from which to collect, manage and resolve workplace issues, as well as generally manage all employee requests and questions and office tasks, all within Slack in real time. OfficeAmp allows users to manage office issues such as requesting pay stubs, booking flights, ordering snacks or lunch, and more without the need for emails, texts or calls.
OfficeAmp gives administrators and employees a single place to create, organize and manage office tasks and issues. Users simply write a free form sentence in order to alert administrators to an issue like slow WiFi or a broken HDMI cable. OfficeAmp categorizes and prioritizes issues so that the most important issues are handled first and by the most appropriate person. Admins have complete control and can assign an issue to another team member if they feel that person can manage the problem more effectively. Admins can ask the individual who submitted the issue for more information, as well as add notes and an estimated time of completion to keep the issue submitter up-to-date.
Summary reports give users a rundown of issues, and can be generated for individuals or for the entire company. OfficeAmp summary reports can be downloaded as Excel files. Once a task has been completed, users can resolve the issue. OfficeAmp then sends an automatic notification to the submitter to inform them their issue has been resolved. For admins, OfficeAmp ensures all requests are handled in one place, and that all issues are categorized and prioritized in order of importance. Admins can also define rules to route or assign issues to different team members. For employees, OfficeAmp allows them to create and log issues quickly and nudge admins for updates or further information.
Vorteile
Slack integrated
Easy to use
Simple for others to grasp when creating tickets
Nachteile
I actually don't have any cons with OfficeAmp right now.
It was useful to collect in a single place all the requests. It's easy to use and has some good features like the settings panel, which I find pretty useful when I want to analyze the big picture and not the one single issue.
Vorteile
OfficeAmp is very easy to use as an admin and as a user. As it doesn't require to make a full ticket or fill any specific form, everyone uses it and I'm receiving everyday more tickets to solve.
It provides reports (CSV format) that are excellent for keeping track of numbers.
It updates the users on every change of status for each issue.
It has a great team behind it as every time I had some problem with it, I contacted the account responsable by email and got an answer really quickly.
Nachteile
What I least like about it is that every time I solved an issue, and I put Issues on the slack channel to select the right one and update the status, I have to look for it on the full list, even sometimes scroll to the top to get to it, instead of typing the key words and getting it quickly for example.
Also, it's required to give explanation when rejecting an issue, and I believe most of the times it is't necessary as the employee already knows the reason or simply because I already have the issue from some other user.
Vorteile
I love that it keeps track of requests/issues submitted by employees and provides instant feedback to them about the status of their request.
I really like the issue tracker board that shows the backlog, in progress and resolved issues.
Nachteile
It's not quite smart enough to recognize similar requests so I sometimes get the same request from multiple people. If it could do that and ask if they're the same and offer to merge them into one - I would give it 5 stars across the board.
While I appreciate the colorful nature of the Issue tracker board, it would make more sense to me for issues in the same category (e.g. Facility Issues) to all be the same color instead of random. Filtering solves that issue, so it's not a huge deal.
Office Amp helped solve communication hurdles from staff who wanted to alert us whenever office supplies were low
Vorteile
The Ease of use was one of the best features
Nachteile
We were very pleased with this slack application
Vorteile
Easy to use, everyone gets it, simple & embedded support
Nachteile
Not enough configuration options, regular nagging reminders
$1/person/month + $29 fixed fee per month
For a team of 200+ people, contact OfficeAmp for pricing information.
Weiter unter folgen häufig gestellte Fragen über OfficeAmp.
OfficeAmp bietet folgende Kostenpläne an:
Beginnt ab: 30,00 $/Monat
Preismodell: Abonnement
Kostenlose Testversion: Verfügbar
$1/person/month + $29 fixed fee per month
For a team of 200+ people, contact OfficeAmp for pricing information.
OfficeAmp bietet die folgenden Funktionen:
OfficeAmp hat die folgenden typischen Kunden:
Mittlere Unternehmen, Kleine Unternehmen
OfficeAmp unterstützt die folgenden Sprachen:
Englisch
OfficeAmp hat folgende Preismodelle:
Abonnement
Wir haben keine Informationen darüber, welche Geräte OfficeAmp unterstützt
OfficeAmp kann in folgende Anwendungen integriert werden:
Microsoft Teams, Slack
OfficeAmp bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen
It has been fantastic. OfficeAmp has improved my work life immensely. Being the only person in charge of office infrastructure and IT operations in addition to my full time responsibilities, I received countless direct messages on slack each day requesting access to something, or the wi-fi was down, or to order new equipment.
I used to just drop everything and fix the issue immediately otherwise I would forget. As you can imagine that really messed with productivity as I had to context switch constantly. I would also often read a message, say I'll do it later and then forget about it because the notification was gone.
Once I got OfficeAmp, everything became so much easier. Everything is all in once place, I know exactly what the notification is for (since a direct message could be anything) and I can leave the tasks for the down time between my other responsibilities or when I need a break.
Heartily recommend OfficeAmp. It is fantastic.