--- description: Ausführliche Erfahrungsberichte zu CloudTalk mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche CloudTalk dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CloudTalk Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Call Accounting Software](/directory/274/call-accounting/software) > [CloudTalk](/software/114835/cloudtalk) # CloudTalk Canonical: https://www.getapp.at/software/114835/cloudtalk Seite: 1 / 12\ Zurück: [Nächste Seite](https://www.getapp.at/software/114835/cloudtalk?page=2) > CloudTalk ist eine cloudbasierte Callcenter-Lösung für Vertriebs- und Support-Teams, die die Produktivität, Kundenzufriedenheit und Verkaufszahlen erhöhen möchten. Integriere CloudTalk in vorhandene Tools, kaufe Telefonnummern aus mehr als 140 Ländern, nutze über 70 erweiterte Funktionen und überwache die Teamleistung in Echtzeit. > > Bewertung: **4.4/5** von 268 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 268 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: CloudTalk - **Gegründet**: 2016 ## Gewerblicher Kontext - **Startpreis**: $ 19,00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch, Tschechisch - **Verfügbare Länder**: Albanien, Amerikanische Jungferninseln, Andorra, Anguilla, Antigua und Barbuda, Aruba, Australien, Bahamas, Barbados, Belarus, Belgien, Belize, Bermuda, Bosnien und Herzegowina, Brasilien, Britische Jungferninseln, Bulgarien, China, Costa Rica, Curaçao und 76 weitere ## Funktionen - AI Summarization - API - Agenten-Schnittstelle - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Anrufer-ID - Anpassbare Berichte - Anpassbare Felder - Anruf-Tagging - Anruf-Transkription - Anruf-Volumen - Anrufaufzeichnung - Anrufbeantworter-Erkennung - Anrufer-ID - Anruferprofile - Anrufplanung - Anrufprotokoll - Anruftext-Aufzeichnung ## Integrationen (27 insgesamt) - Adobe Commerce - BigCommerce - Copper - Freshdesk - Front - Google Contacts - Groove - Help Scout - HubSpot CRM - HubSpot Sales Hub - HubSpot Service Hub - Intercom - Kommo - Kustomer - LiveAgent ... und 12 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Call Accounting Software](https://www.getapp.at/directory/274/call-accounting/software) ## Ähnliche Kategorien - [Call Accounting Software](https://www.getapp.at/directory/274/call-accounting/software) - [Software zur Anrufaufzeichnung](https://www.getapp.at/directory/935/call-recording/software) - [IVR Software (Interactive Voice Response)](https://www.getapp.at/directory/289/ivr/software) - [Call Tracking Software](https://www.getapp.at/directory/749/call-tracking/software) - [Telefonanlage Software](https://www.getapp.at/directory/1099/business-phone-systems/software) ## Alternativen 1. [Ringover](https://www.getapp.at/software/117547/ringover) — 4.7/5 (860 reviews) 2. [Nextiva](https://www.getapp.at/software/91289/nextiva) — 4.6/5 (915 reviews) 3. [3CX](https://www.getapp.at/software/103409/3cx) — 4.4/5 (465 reviews) 4. [RingEX](https://www.getapp.at/software/105173/ringcentral-mvp) — 4.2/5 (1201 reviews) 5. [Dialpad](https://www.getapp.at/software/103849/dialpad-sell) — 4.2/5 (562 reviews) ## Nutzerbewertungen ### "One-stop support for customers and the sales and marketing department" — 5.0/5 > **Martin** | *12. Dezember 2022* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The platform is built on VoIP, so we don't have to depend on a landline. The transmission works great and without any outages or other glitches. For example, Navias can process and comment back on feedback or research interviews, which is easily synchronized with our CRM, so everyone has all the information at their disposal. > > **Nachteile**: I don't know of anything I would fault here. ----- ### "Excellent Cloud Base Phone System" — 4.0/5 > **Joey** | *20. Mai 2020* | Non-Profit-Organisation Management | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I was very impressed with the customer support we received from Cloudtalk. From our first contact to the porting of our number (the reason why we had to leave our previous provider) went fast and smooth. It has all the functionalities you'd want from a cloud based phone system. > > **Nachteile**: If you're new to a cloud based phone system, the setup can be a bit confusing and the guiding documentation is quite complex. > > Cloudtalk gave us full flexibility over our incoming phone setup. We can easily switch between mobiles, computers, etc wherever we are and it connects with our CRM, so all calls our tracked and connected into our other workflows. ----- ### "Huge call lag causing customer to ring multiple times just to speak with support" — 2.0/5 > **Anthony** | *7. Jänner 2022* | Kosmetik | Empfehlungsbewertung: 1.0/10 > > **Vorteile**: Its would be cost-effective it it worked properly > > **Nachteile**: Call connection lag time was unacceptable. Dropped calls created an extra administrative burden for us to call back for our customers to try and call us back. We spent more time playing phone tag and asking "why cant we hear the caller" than we did resolving the customer call. Not good enough. We signed up for a monthly plan only to find on our first bill we had paid for both call credits of $30 USD and 12 months of plan costs. Not what we were expecting given we had signed up for a monthly plan. When we reached out to customer support we were quickly referred to the TOS and told "no refunds for unused terms". This is ridiculous in today's day and age. Technology companies are using their reach into a worldwide customer base to enable their growth then applying less than stellar customer support. Go to a shop (in person) and hand them some money for a good or service. If they don't deliver what you have paid for then proceed to tell you "bad luck, you handed your money over" and "no refunds" you would punch that person in the face and never use them again. Or you would take punitive remedial action against them. If you don't treat people the same as you would in person then you should not be in business. I don't care who you are or what you think you are, treat people like people (and how you expect to be treated yourself) and you will be respected. Treat people like idiots, numbers, and hide behind bullshit then expect the mirror to shine back on you. > > Poor. We signed up for a monthly plan only to see that we had been billed for a full 12 months. ----- ### "Great Product, Better Customer Service" — 5.0/5 > **John** | *3. Juni 2020* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The customer support team. They are extremely responsive and very friendly. > > **Nachteile**: No ability to put the extension in before making the call, it is also not possible for a supervisor to listen live without the user knowing. > > Great so far. Minor hiccups, but the team has been great about addressing them honsetly. ----- ### "Light weight telephony with easy integration" — 5.0/5 > **Santhosh** | *22. Mai 2020* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Quick to start. You have a telephony system set up in less than an hour. Add new users on the fly. > > **Nachteile**: Integrations with home grown CRM's can get better. > > Easy to start off and get it to the team. Easy for users to understand and use it. Overall my team was able to outbound and inbound calls on their programs. ----- Seite: 1 / 12\ Zurück: [Nächste Seite](https://www.getapp.at/software/114835/cloudtalk?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/114835/cloudtalk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten