--- description: Ausführliche Erfahrungsberichte zu HelpDesk mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche HelpDesk dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpDesk Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/231/customer-service/software) > [HelpDesk](/software/116767/helpdesk) # HelpDesk Canonical: https://www.getapp.at/software/116767/helpdesk Seite: 1 / 8\ Zurück: [Nächste Seite](https://www.getapp.at/software/116767/helpdesk?page=2) > HelpDesk ist ein Online-Ticketsystem, das deinen Kundenservice vereinfacht. Begeistere deine Kunden mit hervorragendem Support und löse Tickets schneller. Personalisierte Nachrichten erhöhen die Kundenzufriedenheit. > > Bewertung: **4.6/5** von 180 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 180 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Text - **Region**: Boston, USA - **Gegründet**: 2002 ## Gewerblicher Kontext - **Startpreis**: $ 29,00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - AI Copilot - AI Summarization - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Aufgaben-Fortschrittsverfolgung - Aufgabenmanagement - Aufgabenmanagement - Automatische Antworten - Automatisiertes Routing - Autoresponders - Batch-Daten Kommunikation - Befragungs-/Umfragemanagement - Berichterstattung / Analyse ## Integrationen (11 insgesamt) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kundenservice Software](https://www.getapp.at/directory/231/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.getapp.at/directory/231/customer-service/software) - [Help-Desk-Software](https://www.getapp.at/directory/287/help-desk-ticketing/software) - [Issue Tracking Software](https://www.getapp.at/directory/580/issue-tracking/software) - [Beschwerdemanagement Software](https://www.getapp.at/directory/841/complaint-management/software) - [Kundenzufriedenheit Software](https://www.getapp.at/directory/1029/customer-satisfaction/software) ## Alternativen 1. [Freshdesk](https://www.getapp.at/software/10317/freshdesk) — 4.5/5 (3425 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.at/software/90378/salesforce) — 4.4/5 (18782 reviews) 3. [Zendesk Suite](https://www.getapp.at/software/9448/zendesk) — 4.4/5 (4079 reviews) 4. [LiveAgent](https://www.getapp.at/software/91301/liveagent) — 4.7/5 (1781 reviews) 5. [LiveChat](https://www.getapp.at/software/8385/livechat) — 4.6/5 (1723 reviews) ## Nutzerbewertungen ### "Efficient and Easy to use\!" — 5.0/5 > **Vanessa** | *30. Jänner 2021* | Design | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What I liked the most about HelpDesk is that it gives us the convenience of being able to work on our tickets on an organized page, thus saving a lot of time. It's simple and so easy to use. The internal note feature ensures that everyone in the team is on the same page, resulting in a great client experience. > > **Nachteile**: I'm still in the process of getting to know more about HelpDesk but I'm already loving it. > > I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business. :) ----- ### "Excellent and impressive service helpdesk provide" — 5.0/5 > **Myrel** | *2. Oktober 2025* | Verbraucherdienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The Helpdesk provides us with a convenient way to request assistance, particularly for technical issues or questions regarding specific tools and processes. It is user-friendly, easy to access, and features a straightforward design that makes navigation simple. > > **Nachteile**: Honestly, I can’t think of any significant shortcomings, as the Helpdesk is exceptionally comprehensive in the support it provides. Nearly every concern or question I’ve had has been addressed efficiently, whether it relates to technical issues, navigating tools, or understanding processes. The scope and responsiveness of their assistance make it feel like virtually every aspect is covered, resulting in a highly satisfactory user experience overall. > > My overall experience with HelpDesk has been overwhelmingly positive. The platform is intuitive and easy to navigate, making it simple to request assistance whenever I encounter any issues or have questions. The support team is prompt, knowledgeable, and always willing to provide clear and actionable solutions. Whether I need help with technical problems, guidance on using specific tools, or clarification regarding processes, HelpDesk consistently delivers reliable support. The comprehensive resources and user-friendly features have contributed to a smooth and efficient experience, and I feel confident knowing that help is always easily accessible when I need it. ----- ### "Scam company" — 1.0/5 > **Neel** | *18. März 2026* | Computerspiele | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Overall ui interface and everything's is good and works perfectly fine except they don't have a mobile app > > **Nachteile**: There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still charged me when the trial period ended and told me that I had to contact them to deactivate the subscription this even means they might had kept me charging for the services which they have blocked for every month until and unless I would have contacted their support and they are now not even refunding me the amount they charged for the subscription after the trial period ended for the services which they have blocked on their end for ke > > Very bad avoid at all cost complete scam company and least bothered live support they won't help you for any problems ----- ### "helpdesk support" — 5.0/5 > **lebohang** | *16. Februar 2026* | Verbraucherdienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: i like working in a helpdesk environment because it allows me to assist people directly and solve problems in real time. > > **Nachteile**: i have learned that technical skills are important, but understanding the users concern and explaining solutions in simple terms in just as crucial. > > my experience it has been rewarding and educational. i have developed strong problem-solving skills, improved my communication abilities a learned help how to handle multiple requests efficiently. ----- ### "Reliable and User-Friendly HD System" — 5.0/5 > **Natalia** | *19. August 2025* | Glücksspiel & Casinos | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: The HD system functions correctly and reliably, fulfilling all of its basic purposes; it is intuitive, well-organized, and easy to navigate for users of all levels. > > **Nachteile**: The system works properly, but it lacks a few features: - Bulk messaging – would allow faster management of a larger number of tickets. - Custom ticket statuses and states – would provide greater flexibility and better alignment with processes. - Saving the entire thread to a file (e.g., PDF) – would make archiving and sharing cases easier. - Clear chat display in the ticket – similar to LiveChat archives, in bubble format, which would greatly improve readability. - Deleting multiple files and images from threads at once – would allow tidying up tickets and removing incorrectly added data. ----- Seite: 1 / 8\ Zurück: [Nächste Seite](https://www.getapp.at/software/116767/helpdesk?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/116767/helpdesk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten