--- description: Ausführliche Erfahrungsberichte zu HubSpot Service Hub mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche HubSpot Service Hub dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HubSpot Service Hub Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/231/customer-service/software) > [HubSpot Service Hub](/software/119575/hubspot-service-hub) # HubSpot Service Hub Canonical: https://www.getapp.at/software/119575/hubspot-service-hub Seite: 1 / 9\ Zurück: [Nächste Seite](https://www.getapp.at/software/119575/hubspot-service-hub?page=2) > HubSpot Service Hub ist eine cloudbasierte Kundenserviceplattform, die die Prozesse für die Verwaltung von Kundenanfragen verbessern und für eine bessere Kundenbindung sorgen soll. Nutzer\*innen können sich mit Kund\*innen über Live-Chat, Eins-zu-Eins-Kundenkommunikation, Konversations-Bots und mehr verbinden. > > Bewertung: **4.4/5** von 193 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 193 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: HubSpot - **Region**: Cambridge, USA - **Gegründet**: 2012 ## Gewerblicher Kontext - **Startpreis**: $ 15,00 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Finnisch, Französisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Schwedisch, Spanisch, Thailändisch - **Verfügbare Länder**: Australien, Belgien, Brasilien, Deutschland, Dänemark, Finnland, Frankreich, Indien, Irland, Japan, Kanada, Malaysia, Mexiko, Neuseeland, Niederlande, Norwegen, Philippinen, Schweden, Schweiz, Singapur und 5 weitere ## Funktionen - AI Copilot - API - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analyse Tools - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Aufgabenmanagement - Automatisiertes Routing - Autoresponders - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Chat / Messaging - Chatbot-Software - Dashboard Software ## Integrationen (97 insgesamt) - 360NRS - Accelo - Actionstep - AdRoll - AdStage - AgencyAnalytics - Airtable - Aloware - Ambassify - Asana - Aysling - Bedrock Data - BigTime - BrightTALK Central - BuiltWith ... und 82 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kundenservice Software](https://www.getapp.at/directory/231/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.getapp.at/directory/231/customer-service/software) - [Help-Desk-Software](https://www.getapp.at/directory/287/help-desk-ticketing/software) - [Live-Chat Software](https://www.getapp.at/directory/561/live-chat/software) - [Customer Success Tools](https://www.getapp.at/directory/959/customer-success/software) - [Wissensmanagement Tools](https://www.getapp.at/directory/257/knowledge-management/software) ## Alternativen 1. [Salesforce Sales Cloud](https://www.getapp.at/software/90378/salesforce) — 4.4/5 (18816 reviews) 2. [Zendesk Suite](https://www.getapp.at/software/9448/zendesk) — 4.4/5 (4094 reviews) 3. [LiveChat](https://www.getapp.at/software/8385/livechat) — 4.6/5 (1729 reviews) 4. [LiveAgent](https://www.getapp.at/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [Milvus](https://www.getapp.at/software/132287/milvus) — 4.8/5 (298 reviews) ## Nutzerbewertungen ### "Best Service Hub to use" — 5.0/5 > **Pedro** | *9. Oktober 2023* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: - Ticket management -\> Being able to assign tickets to random support owners is awesome- Pipeline management -\> The hability to create deals inside different pipelines according to diferent actions and needs- Inbox management -\> Managing multiple inboxes per country- Workflows between all the objects (Tickets, deals, contacts, companies) > > **Nachteile**: - Pay per seat instead of pay per team. As we get more and more members, it can be a bit pricy ----- ### "Happy customer" — 4.0/5 > **Mehakpreet** | *22. Mai 2025* | E-Learning | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: It really helped me manage the customer data more effectively which sometimes can be left under looked by manual interference. > > **Nachteile**: I particularly didn’t feel any problem using hub-spot since our operations were single platform based but if u looking for diversity it may charge you extra. > > I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new features by myself which i loved the most. ----- ### "HubSpot Service Hub is not a mature product - Stay away if you can" — 2.0/5 > **Sergio** | *25. Jänner 2023* | Elektrische/elektronische Fertigung | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: I like that it is connected with the CRM (which we use for sales and martketing). This is the main reason why we looked into it in the first place. > > **Nachteile**: The Customer Portal that my customers see is very poor quality compared to similar tools. The interface is not customizable at all. You cannot even let the customer see in the overview of the tickets who is servicing his/her requests. I have found multiple bugs and I was told "We know. We do not have a timeline to fix this". Customers cannot even embed a picture in a message. The list could go on and on. > > I am extremely disappointed. ----- ### "Clean UI and easy to use support management" — 5.0/5 > **Nabil** | *14. Dezember 2024* | Marketing & Werbung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Fits in incredibly well with the rest of the HubSpot tech stack (which we also use). Lots of customizability to fit our business' support requirements. Chose between Zendesk, this gave us more features (e.g. unlimited web-to-ticket forms - which Zendesk said they did, but then said no after we'd signed up). > > **Nachteile**: Not much to dislike, if you're part of the HubSpot ecosystem, this will be easy to use for you\! > > Great tool with plenty of customizations available - have been using it for support tickets for several years now ----- ### "The best CRM product we used." — 5.0/5 > **Hailey** | *16. August 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I love using ServiceHub to support my clients because it allows us to see the service at all levels: grainy and in the weeds as we work on each ticket for the client, then also at high altitude. 30,000 feet as we collect reports of the overall support experience. Of our customers. Additional features like feedback surveys are essential for measuring business success. I use Hubspot to manage requests and communicate via chatbots and I am very impressed with the platform. The interface is intuitive and user-friendly, making it easy to navigate and get things done quickly. > > **Nachteile**: Frustrated when there is only one ticket holder or it is difficult to assign collaborators. Sometimes some people have to work on several projects and it is difficult to know who is doing what. > > I like how the product organization allows the attachment of offers. This keeps the record clean. I appreciate the possibility that everyone can see the ticketing area as well, instead of keeping it isolated to one person. The ticketing system is excellent, allowing me to prioritize and manage customer requests efficiently. The chatbot functionality is also useful – I can customize it to suit my business needs. Integration with other Hubspot tools like email makes it a pretty complete solution. Overall easy to use, has the features we needed, and most importantly is easy to customize to enable solid reporting. ----- Seite: 1 / 9\ Zurück: [Nächste Seite](https://www.getapp.at/software/119575/hubspot-service-hub?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/119575/hubspot-service-hub) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten