--- description: Ausführliche Erfahrungsberichte zu Document360 mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Document360 dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Document360 Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Wissensdatenbank Software](/directory/2823/knowledge-base/software) > [Document360](/software/120723/document360) # Document360 Canonical: https://www.getapp.at/software/120723/document360 Seite: 1 / 13\ Zurück: [Nächste Seite](https://www.getapp.at/software/120723/document360?page=2) > Document360 ist eine Wissensdatenbankplattform, die es Nutzer\*innen ermöglicht, Self-Service-Wissensdatenbanken oder Hilfecenter zu erstellen und zu veröffentlichen, die Dokumentations-, Kategorisierungs-, Bearbeitungs- und Branding-Tools wie Abschriftenunterstützung, Versionsverwaltung und Rollback, Vorschaufunktionalität und mehr verwenden. > > Bewertung: **4.7/5** von 292 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 292 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Kovai Limited - **Region**: Sidcup, USA - **Gegründet**: 2017 ## Gewerblicher Kontext - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Unterstützte Sprachen**: Englisch, Französisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anpassbare Felder - Anpassbare Vorlagen - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Catalog Management - Content-Management - Dashboard Software - Daten-Import / -Export - Discussions/Forums - Dokumentenmanagement - Dokumentenspeicher - Drag-and-Drop - Drag-and-Drop-Editor - E-Mail-Benachrichtigungen ## Integrationen (18 insgesamt) - Chrome Enterprise - Crowdin - Disqus - Drift - Elsevier Pure - Google Analytics - Google Tag Manager - Hotjar - Intercom - Microsoft Excel - Microsoft Teams - Mixpanel - My Telescope - Segment - Slack ... und 3 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Chat ## Category - [Wissensdatenbank Software](https://www.getapp.at/directory/2823/knowledge-base/software) ## Alternativen 1. [Guru](https://www.getapp.at/software/123167/guru) — 4.8/5 (640 reviews) 2. [Connecteam](https://www.getapp.at/software/105401/connecteam) — 4.6/5 (5309 reviews) 3. [Confluence](https://www.getapp.at/software/90949/confluence) — 4.5/5 (3715 reviews) 4. [Freshservice](https://www.getapp.at/software/91351/freshservice) — 4.6/5 (792 reviews) 5. [Salesforce Sales Cloud](https://www.getapp.at/software/90378/salesforce) — 4.4/5 (18806 reviews) ## Nutzerbewertungen ### "Document360 Product Review" — 4.0/5 > **RAJARAMAN** | *8. August 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I like most about Document360 is how well it balances structured content management with a clean, distraction-free editing experience. > > **Nachteile**: With very large articles containing lots of media, the live preview can feel a bit slow to load or refresh. > > My overall experience with Document360 as a technical writer has been very positive, especially for managing large, structured knowledge bases. The Version history, draft/publish states, and contributor roles help keep the workflow clean when multiple writers are working in the same space. ----- ### "Easy Knowledge Sharing with Document360" — 5.0/5 > **Punit** | *7. Oktober 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I liked that Document360 makes it very easy to create, organize, and share knowledge in one place. Finding information is quick, and it helps me work faster without wasting time searching for answers. > > **Nachteile**: I didn’t like that sometimes the interface feels a bit complicated at first, and it can take time to learn all the features. I wish it was simpler and more intuitive. > > My experience with Document360 has been good. It helps me create and share information easily, keeps everything organized, and makes finding things quick. It takes a little time to learn all the features, but overall it makes my work much easier. ----- ### "Overall decent product" — 3.0/5 > **Sam** | *28. August 2025* | Marketing & Werbung | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: Clear menu layout, very good support function and most functions simple to use. Able to easily move between projects and connect easily to own website through URL mapping and search functions > > **Nachteile**: The formatting of articles can be very temperamental and tricky to get right - takes some trial and error > > Customer services and support are very good - page creation and formatting can be difficult but overall I would recommend the product as a potential platofmr to use for FAQ sections and support pages. ----- ### "Doc 360 Review from an Admin" — 5.0/5 > **Alison** | *25. September 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Easy to add content, create content, and make it look appealing. Easy for readers to find their way around. Great search functionality. It has helped our team with defining processes for the business and being able to refer back to them when people are stuck. > > **Nachteile**: There is nothing bad to say about Document360 - its a great tool and one we couldn't do without now. > > Great tool but even better is their customer service - they are so responsive to questions and very helpful. A rare thing in these times. ----- ### "Reduced Queries & Improved Collaboration for Complex B2B SaaS Products" — 5.0/5 > **Naman** | *28. August 2025* | Rundfunkmedien | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: At Amagi, we have multiple PMs working on complex B2B SaaS products. With Document360, we’ve been able to reduce internal and external queries significantly, since customers and teams can self-serve with the knowledge base. The search functionality is extremely reliable, even for technical product details. Page creation, categorization, and version control make it easy for multiple PMs and engineers to collaborate on documentation without stepping on each other’s toes. > > **Nachteile**: Some customization limitations exist — especially around workflows that are unique to technical B2B products. The admin panel, while powerful, can feel slightly overwhelming for new users when onboarding. Pricing can also become steep as more teams get added. > > Overall, Document360 has made documentation much more efficient for Amagi, directly reducing the number of queries from both customers and internal teams. This has freed up PM time to focus on strategy rather than repetitive explanations. It’s been a reliable knowledge management platform for scaling technical documentation, balancing ease of use with advanced collaboration features. While we’d like faster support responses and even deeper customization, the ROI has been clear in fewer support queries and smoother team workflows. ----- Seite: 1 / 13\ Zurück: [Nächste Seite](https://www.getapp.at/software/120723/document360?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/120723/document360) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten