--- description: Ausführliche Erfahrungsberichte zu Document360 mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Document360 dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Document360 Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Wissensmanagement Tools](/directory/257/knowledge-management/software) > [Document360](/software/120723/document360) # Document360 Canonical: https://www.getapp.at/software/120723/document360 Seite: 1 / 13\ Zurück: [Nächste Seite](https://www.getapp.at/software/120723/document360?page=2) > Document360 ist eine Wissensdatenbankplattform, die es Nutzer\*innen ermöglicht, Self-Service-Wissensdatenbanken oder Hilfecenter zu erstellen und zu veröffentlichen, die Dokumentations-, Kategorisierungs-, Bearbeitungs- und Branding-Tools wie Abschriftenunterstützung, Versionsverwaltung und Rollback, Vorschaufunktionalität und mehr verwenden. > > Bewertung: **4.7/5** von 290 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 290 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Kovai.co - **Region**: Sidcup, UK - **Gegründet**: 2017 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Unterstützte Sprachen**: Englisch, Französisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anpassbare Felder - Anpassbare Vorlagen - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Catalog Management - Content-Management - Dashboard Software - Daten-Import / -Export - Discussions/Forums - Dokumentation - Dokumentenmanagement - Dokumentenspeicher - Drag-and-Drop - Drag-and-Drop-Editor ## Integrationen (29 insgesamt) - Amplitude - Crisp - Crowdin - Disqus - Drift - Freshchat - Freshdesk - Freshmarketer - Fullstory - Google Analytics 360 - Google Tag Manager 360 - Gorgias - Heap - Hotjar - Intercom ... und 14 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Wissensmanagement Tools](https://www.getapp.at/directory/257/knowledge-management/software) ## Ähnliche Kategorien - [Wissensmanagement Tools](https://www.getapp.at/directory/257/knowledge-management/software) - [Wissensdatenbank Software](https://www.getapp.at/directory/2823/knowledge-base/software) - [IT-Dokumentation Software](https://www.getapp.at/directory/3860/it-documentation/software) - [API Software](https://www.getapp.at/directory/559/api-management/software) ## Alternativen 1. [Guru](https://www.getapp.at/software/123167/guru) — 4.8/5 (639 reviews) 2. [Confluence](https://www.getapp.at/software/90949/confluence) — 4.5/5 (3665 reviews) 3. [Connecteam](https://www.getapp.at/software/105401/connecteam) — 4.6/5 (5091 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.at/software/90378/salesforce) — 4.4/5 (18768 reviews) 5. [Freshservice](https://www.getapp.at/software/91351/freshservice) — 4.5/5 (687 reviews) ## Nutzerbewertungen ### "Document360 Product Review" — 4.0/5 > **RAJARAMAN** | *8. August 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I like most about Document360 is how well it balances structured content management with a clean, distraction-free editing experience. > > **Nachteile**: With very large articles containing lots of media, the live preview can feel a bit slow to load or refresh. > > My overall experience with Document360 as a technical writer has been very positive, especially for managing large, structured knowledge bases. The Version history, draft/publish states, and contributor roles help keep the workflow clean when multiple writers are working in the same space. ----- ### "User-friendly documentation platform" — 5.0/5 > **Andre** | *2. Mai 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: We have been using Document 360 for a year now and it has been a good solution for our documentation platform. What stands out most is the user-friendly interface, which makes it easy to create, organise and maintain articles. The interface is intuitive and the editor provides almost everything we need to produce well-structured content. I would like to highlight the well-structured onboarding process and customer support for the platform, which makes it very easy to implement and leaves no questions unanswered. > > **Nachteile**: The main drawback is the licensing model: even if you're only using the platform in one other language than English, you're required to purchase an English license. This feels a bit restrictive and could be more flexible for teams working exclusively in non-English languages. ----- ### "Overall decent product" — 3.0/5 > **Sam** | *28. August 2025* | Marketing & Werbung | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: Clear menu layout, very good support function and most functions simple to use. Able to easily move between projects and connect easily to own website through URL mapping and search functions > > **Nachteile**: The formatting of articles can be very temperamental and tricky to get right - takes some trial and error > > Customer services and support are very good - page creation and formatting can be difficult but overall I would recommend the product as a potential platofmr to use for FAQ sections and support pages. ----- ### "User-friendly and time saving documentation platform" — 5.0/5 > **Sabitha** | *14. Dezember 2025* | Grafikdesign | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Document360 strikes a perfect balance between simplicity and enterprise-grade features. The editor is fast, the portal is user-friendly, and the public site looks professional right out of the box. > > **Nachteile**: Minor UI glitches when switching between article versions, but nothing blocking. Expecting more filter options which would be helpful. > > Our documentation was scattered across tools. Document360 centralized it, helping us build a single source of truth. Customers find answers faster, and our support load has dropped noticeably. I have started a relation with Eddy AI ----- ### "An Excellent Knowledge Base Platform" — 5.0/5 > **Jordan** | *17. Oktober 2024* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: - Intuitive, feature-rich platform - Excellent customer support with regular check-in calls - Ambitious, responsive development team committed to creating useful new features > > **Nachteile**: - Occasional technical issues with minor features/aspects of the platform. > > I've used many knowledge base platforms over the years to create, review, and curate large documentation repositories and they've all had their drawbacks. Document360 manages to be both feature-rich and easy to use, which is a combination you rarely see. The platform is so good, in fact, that we've migrated all of our documentation to it. What I like best about Document360, though, is the team behind it. The Kovai team clearly cares about the customer experience and building the best knowledge base platform out there. They are proactive, respond quickly and clearly when assistance is required, and clearly care about delivering a platform that provides a great customer experience. I'd recommend Document360 to anyone seeking an intuitive, modern knowledge base platform. ----- Seite: 1 / 13\ Zurück: [Nächste Seite](https://www.getapp.at/software/120723/document360?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/120723/document360) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten