Pet Manager
Pet Manager
Über Pet Manager
Pet Manager ist eine cloudbasierte Lösung für Haustierpensionen, mit der Haustierpensionen, Katzenpensionen und Haustierresorts jeder Größe Datensätze, Buchungen, Abrechnungen, Zahlungen und Kommunikation verwalten können. Die Plattform umfasst ein CRM-System (Customer-Relationship-Management), das Kundeninformationen wie Adressen, Telefonnummern, E-Mail, Sekundärkontakte, Tierärzte und mehr in einer zentralen Datenbank speichert.
Pet Manager verfügt über ein Self-Service-Portal, mit dem Kunden Reservierungen erstellen, persönliche Details hinzufügen, Verfügbarkeiten überprüfen und Haustierinformationen aktualisieren können. Zu den Funktionen gehören Transaktionsverlauf, automatisierte E-Mails/SMS, Kommunikationsprotokolle, automatischer Kostenrechner, Berichterstattung und tägliche Back-ups. Mit der Planungsfunktion können Nutzer Buchungen und An-/Abmeldungen über eine Drag-and-drop-Schnittstelle ändern. Pet Manager sendet automatische Benachrichtigungen für Aufenthaltsbestätigungen, Besuchsdetails, Zahlungserinnerungen und mehr.
Das interaktive Dashboard von Pet Manager zeigt die hausinterne Belegung, Abholungen/Ablieferungen sowie Ernährungs- oder medizinische Hinweise für Haustiere an. Mit den anklickbaren Kacheln können Manager die Kundendatenbank durchsuchen und tägliche Aufgaben anzeigen. Pet Manager lässt sich in verschiedene Drittanbieteranwendungen wie Xero, Mailchimp und Stripe integrieren.
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Nutzerbewertungen
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- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great system that's easy to use and train my team
Bewertet am 11.6.2024
It's been great, it has helped me grow my business. [sensitive content hidden] continues to be...
It's been great, it has helped me grow my business. [sensitive content hidden] continues to be great support when ever I need him.
Vorteile
Simple to use, incorporates my website, reduced cash management to zero as it's all online now. [sensitive content hidden] is in Australia and works through any issues very quickly. I love how I speak to the people who created it, run it & maintain it.
Nachteile
I reviewed a lot of systems before purchasing and I am very happy with the working relationship I have with Petmanager. If there are any unexpected issues, [sensitive content hidden] and his team work through it.
Gründe für den Wechsel zu Pet Manager
In Australia and a priced great for my small business, as we grew so do I fees.Antwort von Pet Manager
Great to know that our software is making a difference for your Doggy Daycare business Joe! Our personal relationships with our customers is important to us. It allows us to make amazing software that keeps evolving with our clients needs and to provide friendly personal support.
- Branche: Hausmeisterservice
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Pet Manager Review
Bewertet am 6.8.2024
I am very happy and have used the system for several years. It saves a lot of time and managers all...
I am very happy and have used the system for several years. It saves a lot of time and managers all my client bookings.
I am locked in I have had great communication; all my requirements have been met.
Vorteile
The direct contact with the software developer is a fantastic service. If I have any issues or difficulty, I just need to use the help button, and I will be answered via an email or by phone when I request.
My feedback during an update was responded to.
Nachteile
The additional cost to use Xero.
PM is not linked to other financial accounting software other than XERO. Which is American owned and expensive for small business. I initially selected Pet Manager because it was Australian owned.
Pet Manager reviews can't be loaded onto my website yet.
In Betracht gezogene Alternativen
Adobe Acrobat ReaderGründe für den Wechsel zu Pet Manager
I chose an Australian software product that has the same if not better capacity as other countries brand or products may or my not have. I am satisfied so do not need to consider what other products offer anymore,- Branche: Hausmeisterservice
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Pet. Manager
Bewertet am 4.7.2024
Very good
Easy to book
Clients like being able to manage online
Love the schedular bar so easy...
Very good
Easy to book
Clients like being able to manage online
Love the schedular bar so easy to see and move dogs ar busy times
Vorteile
Ease of booking and organisation of the kennels
Nachteile
Navigating the system settings
Finding seasons settings
Where the documents are located
Where to find bank details
The staffing schedule having to set each day is clunky and time consuming
Antwort von Pet Manager
Thanks for your review Geraldine. We appreciate you outlining that our software is good for ease of booking and organisation of the kennels.
With regards to the cons. Season settings are in settings > customization > seasons. Documents are in settings > email/sms & documents, Bank details are in settings > invoices & prices > Invoice notes.
Regarding the staffing schedule. We have a simple system for automatically scheduling your staff on called "Staff Roster Templates" available under settings > account > staff roster templates.
With that you can have preset roster that keeps a set number of weeks rostered ahead.
We can't find any tickets regarding any of these issues you raise. Please note - we are always here if you need support.
We pride ourselves on our amazing support and hope you utilise it in the future to solve these issues for you. If you wish to do a quick remote session to go over all these settings you are missing please let me know.
Regards
Ian
Pet Manager Support
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Really Please We Have Gone With Pet Manager
Bewertet am 21.6.2024
After many months searching for a CRM/Booking solution for our Day Care and Boarding facilities at...
After many months searching for a CRM/Booking solution for our Day Care and Boarding facilities at multiple locations I finally found Pet Manager. [sensitive content hidden] spent many hours with me on calls going through the features and possible solution to accommodate how the business runs as we have a slightly complicated set up that no other software was able to handle. I had looked at many.
My biggest concern was the time difference with Pet Manager being Australian based and us in the UK but this has never been an issue.
After deciding that Pet Manager could possible work for us I took up the offer of the free trial to put the system through some testing and was really impressed with the flexibility and ease of operation.
In March we finally turned off our old antique data base and went fully live with Pet Manager and also the customer portal. We have had fun and games teaching staff and customers how to use the new system and at first it seemed quite daunting for them as it is very different and modern to what we have been using. However feedback from both staff and customers is really positive, especially from our customers who are now finding the system really quick and easy to make bookings and payments.
Any issues that I have encountered have always been dealt with really quickly and we have only ever had minor problems mainly around finding the correct settings for our requirements. I have not yet had any software problems. Just Recently Pet Manager communicated that they were going to be doing a system update and this went seamlessly for us.
So far we are really impressed and very happy to have trusted Pet Manager and the system has certainly helped improve the running and efficacy of our business.
Vorteile
How user friendly the set up has been and then for front end users.
Quick payment solution
Quotes and Invoicing management
Credit management
Communication options to customers
Boarding facility management
Day Care number control
Block booking options
Integration of customer portal to our website
Communication with developers
Nachteile
Not so user friendly on mobile phones for both admin users and customer portal.
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great software and support
Bewertet am 16.7.2024
Very happy and highly recommend Pet Manager to other kennels and catteries.
Very happy and highly recommend Pet Manager to other kennels and catteries.
Vorteile
Easy to use, helpful and responsive support team, cost effective and our staff and clients like it as much as we do.
Nachteile
Nothing - no complaints! The initial set up took some time but that was due to the dated nature of our old system, and the Pet Manager support team were brilliant at working it out and solving the issues.
Pet Manager Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Pet Manager.F. Welche Preispläne bietet Pet Manager an?
Pet Manager bietet folgende Kostenpläne an:
- Ab: AU$ 45,00/Monat
- Preismodell: Kostenlose Version, Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von Pet Manager?
Pet Manager hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
F: Welche Sprachen werden von Pet Manager unterstützt?
Pet Manager unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt Pet Manager mobile Geräte?
Pet Manager unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Pet Manager?
Pet Manager kann in folgende Anwendungen integriert werden:
Mailchimp, Stripe, Tyro, Xero
F. Welche Varianten der Kundenbetreuung bietet Pet Manager an?
Pet Manager bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat
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