--- description: Ausführliche Erfahrungsberichte zu CTM mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche CTM dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CTM Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Telefon Software](/directory/294/telephony/software) > [CTM](/software/127363/calltrackingmetrics) # CTM Canonical: https://www.getapp.at/software/127363/calltrackingmetrics Seite: 1 / 7\ Zurück: [Nächste Seite](https://www.getapp.at/software/127363/calltrackingmetrics?page=2) > CallTrackingMetrics ist eine Marketing-Attribution-, Konversations-Intelligence- und Kontaktcenter-Lösung. Erfasse die gesamte Customer Journey – teamübergreifend. Verfolge all deine Gespräche über Anrufe, Textnachrichten, ausgefüllte Formulare und Chats hinweg auf einer Plattform. > > Bewertung: **4.6/5** von 150 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 150 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: CallTrackingMetrics - **Region**: Severna Park, USA - **Gegründet**: 2010 ## Gewerblicher Kontext - **Startpreis**: $ 79,00 - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Albanien, Algerien, Angola, Antigua und Barbuda, Argentinien, Aserbaidschan, Australien, Bahamas, Barbados, Belarus, Belgien, Belize, Benin, Bhutan, Bolivien, Bosnien und Herzegowina, Botsuana, Brasilien, Bulgarien, Burkina Faso und 123 weitere ## Funktionen - API - Agenten-Schnittstelle - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anfragezuordnung - Anpassbare Berichte - Anpassbare Felder - Anruf-Tagging - Anruf-Transkription - Anrufaufzeichnung - Anrufbeantworter-Erkennung - Anrufer-ID - Anruferprofile - Anrufplanung - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufverteilung ## Integrationen (53 insgesamt) - AB Tasty - Acquisio - Adobe Analytics - Adobe Commerce - AgencyAnalytics - CAKE - Call Criteria - Dialogflow - Drift - Dynamics 365 - Facebook Business Suite - Google Ads - Google Analytics 360 - Google Data Studio - Google Forms ... und 38 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Telefon Software](https://www.getapp.at/directory/294/telephony/software) ## Ähnliche Kategorien - [Telefon Software](https://www.getapp.at/directory/294/telephony/software) - [Conversational Marketing Plattformen](https://www.getapp.at/directory/1659/conversational-marketing-platform/software) - [Call-Center Software](https://www.getapp.at/directory/275/call-center/software) - [Kontaktcenter-Software](https://www.getapp.at/directory/593/contact-center/software) - [SMS Marketing Software](https://www.getapp.at/directory/1291/sms-marketing/software) ## Alternativen 1. [Nextiva](https://www.getapp.at/software/91289/nextiva) — 4.6/5 (914 reviews) 2. [Five9](https://www.getapp.at/software/91276/five9) — 4.2/5 (481 reviews) 3. [RingEX](https://www.getapp.at/software/105173/ringcentral-mvp) — 4.2/5 (1201 reviews) 4. [Dialpad](https://www.getapp.at/software/103849/dialpad-sell) — 4.2/5 (562 reviews) 5. [CallHippo](https://www.getapp.at/software/107461/callhippo) — 4.4/5 (675 reviews) ## Nutzerbewertungen ### "Tracking call from multiple marketing sources" — 5.0/5 > **Himanshu** | *17. Dezember 2024* | Immobilien | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: 1. Perfectly integerable with other marketing tools to track and evaluate calls which are done by different marketing channels. 2. Extremely quick and easy setup. 3. Customer care is very knowledagable and helpful for any kind of support and troubleshooting. > > **Nachteile**: 1. UI is not very constant , frequent changes observed. 2. Learning of product is quite difficult. 3. Pricing structure is bit expensive. > > It is working as advance tracking software for us to generate lead and to manage updates. It's just absolutely perfect in managing and integrating with different marketing sources to give a collaborative report like Google Business , direct traffic , indirect traffic all. ----- ### "Powerful Full Service Call System" — 5.0/5 > **Morgan** | *6. Februar 2024* | Transport/Güterfrachtverkehr/Schienenverkehr | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Call tracking allowed us to take our automation to the next level and improve customer experience with our brands. > > **Nachteile**: It's a bit more expensive then our past provider but the cost has been worth it, to be honest. > > I was very impressed with the onboarding process and the level of custom support they gave during set up. ----- ### "It is not ideal but does integrate with other programs and software" — 3.0/5 > **Rachel** | *6. Februar 2018* | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: It helps us to know when someone is calling into one of our tracking lines. It integrates with Infusionsoft via zapier (one way connection so that infusionsoft doesn't cause issues for them) and then it also allows us to listen to those calls. > > **Nachteile**: It does not record all calls. It does not do a great job of creating contacts into Infusionsoft as it makes duplicates because of how the system connects, NOT sure if this is their fault, Zapier's fault or Infusionsoft's fault. > > It is better than not having a program to track calls and it helps us to identify the sources for ROI purposes, but does not produce regular reports and you really never know if the person came from where it says if they call the main number which is not recorded and they can't make that happen, but to be fair neither can any other company I have talked to outside the actual phone company. ----- ### "Great Software for the Price, Compared to other Options" — 4.0/5 > **Diego** | *20. August 2020* | Marketing & Werbung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: CTM has many of the features offered by the bigger names in the industry at a more cost effective rate. Other similar software require more than 1 tracking number to integrate to Google Ads. Although CTM suggests to add more than one, it is not a requirement. Most of our clients are small businesses and don't have the traffic volume to necessitate more than one tracking number. > > **Nachteile**: Reports are not as customizable as I would like. > > We have been using the software for 4+ years. It is a good tool to implement for our clients as most of our clients get the majority of their business from phone calls. ----- ### "A great way to use tracking numbers\!" — 5.0/5 > **Xander** | *15. Februar 2024* | Anwaltskanzlei | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: - Features - Expansive call tracking features, much better than callrail - Reports > > **Nachteile**: - The setup isnt the easiest without a setup package - The knowledge base is useful > > The staff are second to none. Overall, CTM has been a great addition to our business. ----- Seite: 1 / 7\ Zurück: [Nächste Seite](https://www.getapp.at/software/127363/calltrackingmetrics?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/127363/calltrackingmetrics) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten