--- description: Ausführliche Erfahrungsberichte zu CTM mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche CTM dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CTM Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Telefon Software](/directory/294/telephony/software) > [CTM](/software/127363/calltrackingmetrics) # CTM Canonical: https://www.getapp.at/software/127363/calltrackingmetrics Seite: 1 / 8\ Zurück: [Nächste Seite](https://www.getapp.at/software/127363/calltrackingmetrics?page=2) > CallTrackingMetrics ist eine Marketing-Attribution-, Konversations-Intelligence- und Kontaktcenter-Lösung. Erfasse die gesamte Customer Journey – teamübergreifend. Verfolge all deine Gespräche über Anrufe, Textnachrichten, ausgefüllte Formulare und Chats hinweg auf einer Plattform. > > Bewertung: **4.7/5** von 158 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 158 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: CallTrackingMetrics - **Region**: Severna Park, USA - **Gegründet**: 2010 ## Gewerblicher Kontext - **Startpreis**: $ 79,00 - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Albanien, Algerien, Angola, Antigua und Barbuda, Argentinien, Aserbaidschan, Australien, Bahamas, Barbados, Belarus, Belgien, Belize, Benin, Bhutan, Bolivien, Bosnien und Herzegowina, Botsuana, Brasilien, Bulgarien, Burkina Faso und 123 weitere ## Funktionen - API - Agenten-Schnittstelle - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anfragezuordnung - Anpassbare Berichte - Anpassbare Felder - Anruf-Tagging - Anruf-Transkription - Anrufaufzeichnung - Anrufbeantworter-Erkennung - Anrufer-ID - Anruferprofile - Anrufplanung - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufverteilung ## Integrationen (65 insgesamt) - AB Tasty - Acquisio - Adobe Analytics - Adobe Commerce - AgencyAnalytics - CAKE - Call Criteria - Cloudflare - Dazos CRM - Dialogflow - Drift - Dynamics 365 - ElevenLabs - Facebook Business Suite - Freshpaint ... und 50 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Telefon Software](https://www.getapp.at/directory/294/telephony/software) ## Ähnliche Kategorien - [Telefon Software](https://www.getapp.at/directory/294/telephony/software) - [Conversational Marketing Plattformen](https://www.getapp.at/directory/1659/conversational-marketing-platform/software) - [Call-Center Software](https://www.getapp.at/directory/275/call-center/software) - [Kontaktcenter-Software](https://www.getapp.at/directory/593/contact-center/software) - [SMS Marketing Software](https://www.getapp.at/directory/1291/sms-marketing/software) ## Alternativen 1. [Nextiva](https://www.getapp.at/software/91289/nextiva) — 4.6/5 (916 reviews) 2. [Dialpad](https://www.getapp.at/software/103849/dialpad-sell) — 4.2/5 (564 reviews) 3. [Five9](https://www.getapp.at/software/91276/five9) — 4.2/5 (482 reviews) 4. [RingEX](https://www.getapp.at/software/105173/ringcentral-mvp) — 4.2/5 (1203 reviews) 5. [CallHippo](https://www.getapp.at/software/107461/callhippo) — 4.4/5 (681 reviews) ## Nutzerbewertungen ### "Exceptional Value and the Support is Top Notch\!" — 5.0/5 > **Jennifer** | *22. September 2020* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We have been with CTM forever it seems like\! I have used many different call tracking applications, but, they are hands down the best\! If you need something specific from reports, to call handling, forwarding, whispers, they can do it all. The support team is the most helpful with a quick response. From small to big issues they can do it all\! The value you get with this CTM far exceeds any other software. > > **Nachteile**: Honestly, there really isn't anything that I don't like. I haven't found anything that they can't do. If they can't do it, they find a way to make it happen for you. > > We are a marketing company and use it when placing ads via print, online, craigslist and so much more. It has helped us save numerous accounts that say they are not getting response from their advertising with us. We are able to print out detailed reports and physically show them how many calls they are receiving. ----- ### "Great tool for sales and marketing teams" — 5.0/5 > **Jared** | *15. September 2025* | Marketing & Werbung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Ability to track calls for sales teams to better understand sales close rates, and attribution for marketing teams to better understand marketing campaign efforts > > **Nachteile**: You cant filter calls by campaign medium. This would be really helpful when trying to understand how many calls came from a particular marketing campaign. > > Overall experience has been great, I would recommend anyone looking to implement a call tracking software to try our CTM ----- ### "It is not ideal but does integrate with other programs and software" — 3.0/5 > **Rachel** | *6. Februar 2018* | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: It helps us to know when someone is calling into one of our tracking lines. It integrates with Infusionsoft via zapier (one way connection so that infusionsoft doesn't cause issues for them) and then it also allows us to listen to those calls. > > **Nachteile**: It does not record all calls. It does not do a great job of creating contacts into Infusionsoft as it makes duplicates because of how the system connects, NOT sure if this is their fault, Zapier's fault or Infusionsoft's fault. > > It is better than not having a program to track calls and it helps us to identify the sources for ROI purposes, but does not produce regular reports and you really never know if the person came from where it says if they call the main number which is not recorded and they can't make that happen, but to be fair neither can any other company I have talked to outside the actual phone company. ----- ### "Welcome to the big leagues\!" — 5.0/5 > **Max** | *1. Oktober 2025* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: Very robust a capable platform for managing calls. If you can dream it, call tracking metrics can make it happen. Tech support and on boarding have been. 5 out of 5 so far. While the platform is vast and somewhat complicated - the capabilities are worth it. > > **Nachteile**: Its complicated\! Took several days to get our 5 person team up and going. Also, there is lots of testing that is necessary. A flow chart of how calls behave would be appreciated. Also, the cost, while it is not cheap we hope to see an increase in revenue. > > Overall, we are satisfied with the system and impressed with its capabilities. We have already seen a positive impact in our business. ----- ### "Satisfied with the product\!" — 5.0/5 > **Armando** | *12. Februar 2024* | Anwaltskanzlei | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: All its tracking features, from marketing attribution to performance, it helps with the decision-making and implementation of new strategies. > > **Nachteile**: More direct integrations would be great, that way being able to automate more processes would quite simple. > > Wouldn't trade it for any other platform, the ease of use and all its features are simply above the average platforms. ----- Seite: 1 / 8\ Zurück: [Nächste Seite](https://www.getapp.at/software/127363/calltrackingmetrics?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/127363/calltrackingmetrics) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten