--- description: Ausführliche Erfahrungsberichte zu Custify mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Custify dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Custify Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Customer Success Tools](/directory/959/customer-success/software) > [Custify](/software/128095/custify) # Custify Canonical: https://www.getapp.at/software/128095/custify Seite: 1 / 6\ Zurück: [Nächste Seite](https://www.getapp.at/software/128095/custify?page=2) > Custify ist eine cloudbasierte Kundenerfolgsplattform, die entwickelt wurde, um SaaS-Unternehmen bei der Verwaltung des Kundenengagements und der Abwanderungsrate im Modell der wiederkehrenden Einnahmen zu unterstützen. Zu den wichtigsten Funktionen gehören KPI-Tracking, Erstellung von Aktivitäten, Aufgabenzuweisung, Kundenkommunikation und Zielgruppensegmentierung. > > Bewertung: **4.9/5** von 122 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.9/5** | 122 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Custify - **Region**: Bucurest, Rumänien - **Gegründet**: 2017 ## Gewerblicher Kontext - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - API - Abwanderungsraten-Management - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anpassbare Formulare - Anpassbare Vorlagen - Aufgabenmanagement - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - CSAT-Umfragestruktur - Customer Journey Mapping - Daten-Import / -Export - Datenvisualisierung - Drag-and-Drop - E-Mail-Management - Echtzeit-Warnungen ## Integrationen (22 insgesamt) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Intercom - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce.org Nonprofit Cloud - Segment - Slack ... und 7 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Customer Success Tools](https://www.getapp.at/directory/959/customer-success/software) ## Ähnliche Kategorien - [Customer Success Tools](https://www.getapp.at/directory/959/customer-success/software) - [Kundenzufriedenheit Software](https://www.getapp.at/directory/1029/customer-satisfaction/software) - [Kundenbindung-Software](https://www.getapp.at/directory/3876/customer-retention/software) ## Alternativen 1. [LiveAgent](https://www.getapp.at/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Skalin](https://www.getapp.at/software/2051814/skalin) — 4.9/5 (55 reviews) 3. [monday CRM](https://www.getapp.at/software/2056613/monday-crm) — 4.7/5 (453 reviews) 4. [Customerscore.io](https://www.getapp.at/software/2079342/customerscore-io) — 4.8/5 (17 reviews) 5. [Zendesk Suite](https://www.getapp.at/software/9448/zendesk) — 4.4/5 (4072 reviews) ## Nutzerbewertungen ### "Love it\! Quality improvements needed." — 4.0/5 > **Jonas** | *17. Oktober 2023* | Computer-Software | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Custify is extremely fit for purpose and seemingly the only "lightweight" CS tool out there. It has everything you need for your daily business as a CS-Manager and does things well overall. - It's pretty easy to implement- It's very easy to use- It has alle necessary features; especially health scoring is a charm > > **Nachteile**: You notice how young the company is by counting minor bugs. Nothing severe. But plentiful enough to be annoying from time to time. > > We are very happy overall\! ----- ### "Create for CS, works wonders for Sales" — 5.0/5 > **Tudor** | *16. August 2021* | Buchhaltung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The fact that Custify works for sales too is an added bonus for any business. We have converted more clients from Trial to Paid than we were able to in the past. We get access to the clients’ history with our products, the way that they use our features and any problems that they might have had in the past. Based on all of this info, we create custom packages for them and they are happy that they pay for features that they actually use. > > **Nachteile**: I can’t find a single bad thing to say about Custify. > > Our department’s experience as well as mine, with Custify, has been more than great. It’s amazing how one software can be used by so many departments, even though it was created with just one department in mind. We are able to get more clients to convert and then turn them into loyal customers. Using Custify saves our team time and I get to touch base with more clients in one day. Interactions with them are on point thanks to the 360 view. The CSMs know exactly what to offer them to keep them happy and loyal. ----- ### "Very good CS tool for everyday client management" — 4.0/5 > **Jace** | *26. Juli 2024* | Computer-Software | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I really like the fact that it gives me everything I need to see about my clients, their health score, and also my performance on my Dashboard. The dashboard itself is really visual, which I appreciate. I think the support you get is very good though, every issue we raise is dealt with, or responded to in very good time. > > **Nachteile**: The emails can be hit and miss. I sometimes just use my Gmail because there have been inconsistent delays. ----- ### "We underestimated how much value it would bring to our marketing and CS efforts" — 5.0/5 > **Bogdan Petre** | *25. Jänner 2021* | Marketing & Werbung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Having all the information about a client in one place, in a customer 360 view, is a time-saver. Custify gives us the possibility to make segments, monitor what lifecycle step every client is in, and get alerts when a user is stuck in the onboarding process. I can either set the system to target them with customized messages or I can do it myself. Being able to step in quickly is one of those things that makes work easy. Not long after our business became a Custify customer, I could see the improvements in my reports and I would never go back to the way we used to do things. > > **Nachteile**: The ability to customize emails is somewhat limited and for some reports, we had to ask for their help, but the overall experience tops any con. > > You don’t know how useful it is until you actually have it. It saves time and you can get more tasks done in a day. Our trial to paid ration has improved, due to the fact that we can react faster than ever before during the onboarding process. ----- ### "very useful tool" — 5.0/5 > **Răzvan** | *4. Oktober 2019* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The flexible workflows you can customize by customer segment and the automation. Also the fact you see multiple health scores, not to mention health trends, on one screen. The task manager that helps you manage your team and keep them focused on the goal. > > **Nachteile**: No real cons, except an internal one, and that is that we didn't plan enough time to study all the features right from the start. The software is very easy to use, but it's more powerful than it might seem at first. Schedule time with your team to play with it before you get started and make use of their free onboarding support. > > Our product adoption, upsells and cross-sells have increased once we implemented the workflows, and we're starting to see a reduction in churn as well. Great software - highly recommend it. ----- Seite: 1 / 6\ Zurück: [Nächste Seite](https://www.getapp.at/software/128095/custify?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/128095/custify) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten