BotXO

BotXO

BotXO is a powerful AI Chatbot builder

4,3/5 (12 Bewertungen)

BotXO Übersicht

Was ist BotXO?

About BotXO

A Danish & Spanish tech startup providing a Conversational AI Platform where SMEs and Enterprises can build AI chatbots without any coding. BotXO customers span across 13 countries in Europe and the US. BotXO is trusted by brands such as Carlsberg, Booking.com, Rockwool, Trustpilot, KPMG, Deloitte, Zendesk and AKQA.

The mission behind the BotXO Platform is to make AI accessible and easy to use for non coders too. BotXO’s main market is Europe, and by offering Conversational AI that understands local European languages and tools that any line-of-business employee can use, it enables European companies to enter the AI era faster and capture the opportunities therein.

The BotXO technology is 100% proprietary and European-built. An independent research paper from March 2020, conducted by experts in Natural Language Processing & Machine Learning from Copenhagen University and the Alexandra Institute have proven that BotXO’s language models outperform those of Google and other international companies.

BotXO Übersicht

Kosten

Beginnt ab
500,00 €/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

https://www.botxo.ai/pricing/

Pricing is based on three tiers:

BOTXO Essential:
€500/month
All essential features
1 live* bot
Unlimited chats
1 Admin User
Standard terms

BOTXO Business:
€800/month
All essential features+
3 live* bots
Unlimited chats
Platform User Roles
Analytics API
Conversational AI API
Standard terms

BotXO Enterprise:
€1500/month
All essential features+
5 live* bots
500.000 chats** / month
Platform User Roles
Analytics API
Conversational AI API
Advanced Monitoring
Single-Sign-On
Enterprise terms, SLA and guaranteed uptime


BotXO Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Kanada, Europa, Deutschland, Vereinigtes Königreich, Vereinigte Staaten von Amerika
Unterstützte Sprachen
Dänisch, Niederländisch, Englisch, Finnisch, Französisch und 7 weitere , Deutsch, Italienisch, Norwegisch, Polnisch, Spanisch, Schwedisch, Ukrainisch

Screenshots

BotXO Screenshot: Pre-built chatbot templates with editing capabilities
BotXO Screenshot: Pre-built chatbot templates with editing capabilities BotXO Screenshot: Natural language understanding for customer support teams BotXO Screenshot: E-commerce chatbot with product suggestions

BotXO Bewertungen

BotXO Bewertungen

Gesamtbewertung
4,3
/
5
Ausgezeichnet
6

Sehr gut
4

Durchschnitt
2

Gering
0

Schlecht
0

Preis-Leistungs-Verhältnis
4,3
Funktionen
4,3
Bedienkomfort
4,3
Kundenbetreuung
4,6
83% haben diese Anwendung empfohlen
David E.

Strong & very reasonably priced bot solution from a service oriented company.


Mit Google übersetzen
Peder R.

Great software to build your chatbot

Im teaching, and we have great pleasure in making our students build different solutions for different industries, in order how to learn to build a chatbot, and to learn about the industries. My experience is that my students also feel its user friendly and easy to get started with the BOTXO software.


Mit Google übersetzen
Mark D.

Fantastic platform to build your chat bot!

It has not been live long enough to really prove a point yet, but I can already see the usecase for both pre-deflecting easy / repeat enquiries as well as doing preparations for tickets with higher need for interaction. Gathering information for the agent to work more efficiently for example.


Mit Google übersetzen
Benjamin D.

Worth the monet


Mit Google übersetzen
Casper M.

Bot software that works

I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets.


Mit Google übersetzen
David E.
Branche: Unterhaltung
Untern. Größe: 201-500 Mitarbeiter
Übersetzen auf: Deutsch

Strong & very reasonably priced bot solution from a service oriented company.

Wöchentlich für 1-5 Monate genutzt
Bewertet am 15.4.2020
Quelle der Bewertung: Capterra

Vorteile

Implementation was much easier than anticipated. While not completely painless & without challenges, we were able to integrate with our Zendesk instance without any programmer resources - no dependencies here!

(Some handholding by the BotXO service team was needed though! Which brings us to the next point...)

Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve.

Their detailed responses & level of service exceeded my expectations - high praise coming from a CS professional. [SENSITIVE CONTENT HIDDEN] in particular has been a joy to work with.

And look, their customer newsletters have a "request a feature" button. How awesome is that? Don't see many vendors actively seeking feature requests so openly.

The conversation flow testing feature is fantastic. It shows the bot conversation on one side and the bots current state and decisionmaking next to it. Great for troubleshooting issues!

Nachteile

The UI inside the platform is a little clunky. I like the general idea of setting up a flowchart - it's a great way to visualize the conversation flows. But setting up and modifying modules is clunky and it can feel like it takes twice as many clicks as it should to set up and connect modules.

Some functionality feels like a "hack" rather than a fully polished feature. I.e. while it is possible to start a conversation at a specific point in the tree based on the URL of the page the customer is on, it requires multiple rather un-intuitive steps.

There is a tagging/labeling feature which let you designate colors & tags for modules, but I'd love to see this taken further. It would be easier to read the flow of your bot though if it was possible to say, draw boxes to designate certain "areas" / boxes (i.e. Technical support)

Some of the webhooks are confusing to set up, at least as a non-programmer. BotXO has the right idea already by making pre-made templates. Some templates were confusing to set up though which caused some frustration. I'd imagine this would not be a problem for teams implementing the bot with programmer resources available.

Not really a point regarding the software... but their help center could be more comprehensive. This has been mostly mitigated by their excellent support team, but I try to self-service whenever possible. There have been times where better documentation would've been preferred over filing a ticket.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Peder R.
Branche: Bildungsmanagement
Untern. Größe: 501-1.000 Mitarbeiter
Übersetzen auf: Deutsch

Great software to build your chatbot

Weitere für 6-12 Monate genutzt
Bewertet am 26.2.2020
Quelle der Bewertung: Capterra

Im teaching, and we have great pleasure in making our students build different solutions for different industries, in order how to learn to build a chatbot, and to learn about the industries. My experience is that my students also feel its user friendly and easy to get started with the BOTXO software.

Vorteile

It is a very user friendly and easy to set up. Has great customer support, and advanced NLU(Natural Language Understanding) module for Danish and other minor languages!

Nachteile

Not really any, I feel like this is a great choice.

Übersetzen auf: Deutsch

Antwort von BotXO

Dear Peder. Thank you! We are very happy to hear that you and your students at KEA have had a good experience using the BotXO Platform and advanced NLU modules and that you are happy with the customer support you have gotten throughout the journey. We highly appreciate your feedback! The BotXO Team

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Mark D.
Branche: Essen & Trinken
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch

Fantastic platform to build your chat bot!

Täglich für 1-5 Monate genutzt
Bewertet am 26.5.2020
Quelle der Bewertung: Capterra

It has not been live long enough to really prove a point yet, but I can already see the usecase for both pre-deflecting easy / repeat enquiries as well as doing preparations for tickets with higher need for interaction. Gathering information for the agent to work more efficiently for example.

Vorteile

The one thing that stood out from the start was the ease to work with BotXO: The intuitive use of the platform itself and the support from our Customer Success manager. With their help, we were able to launch our first version in 2 weeks, and one week was due to me not having enough time to work on it full time.

Nachteile

I would like some more easy options to export items / flows for translation to another languages.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Benjamin D.
Branche: Versicherung
Untern. Größe: 501-1.000 Mitarbeiter
Übersetzen auf: Deutsch

Worth the monet

Wöchentlich für Mehr als 2 Jahre genutzt
Bewertet am 27.2.2020
Quelle der Bewertung: Capterra

Vorteile

Easy to get started
NLU
Webhook
Great support and people that are dedicated and listen to inputs. Worth the money

Nachteile

The lack of Analytics data
The confusing setup when the bot is large

Übersetzen auf: Deutsch

Antwort von BotXO

Dear Benjamin. Thank you for your feedback! We are happy to hear that you found it easy to get started with our BotXO Platform and that you find our product worth the money. We are always working on advancing the features within the platform as well as improving the setup of the platform and we highly appreciate your feedback! We are happy to support you more in the future as your chatbot grows. The BotXO Team

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 7.0/10

Casper M.
Branche: Verbraucherdienste
Untern. Größe: Selbstständig
Übersetzen auf: Deutsch

Bot software that works

Täglich für 6-12 Monate genutzt
Bewertet am 27.2.2020
Quelle der Bewertung: Capterra

I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets.

Vorteile

The integration options. Secondary the drag n drop interface, where you build your magic.

Nachteile

Like any other skill you try to learn, it takes time before you master the skill.

Übersetzen auf: Deutsch

Antwort von BotXO

Dear Casper. Thank you for your feedback! We are very pleased to hear that you are happy with our chatbot software solution. We look forward to following you on your chatbot journey. The BotXO Team

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
8,8/10
Basierend auf 12 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

BotXO Preis

BotXO Preis

Beginnt ab
500,00 €/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

https://www.botxo.ai/pricing/

Pricing is based on three tiers:

BOTXO Essential:
€500/month
All essential features
1 live* bot
Unlimited chats
1 Admin User
Standard terms

BOTXO Business:
€800/month
All essential features+
3 live* bots
Unlimited chats
Platform User Roles
Analytics API
Conversational AI API
Standard terms

BotXO Enterprise:
€1500/month
All essential features+
5 live* bots
500.000 chats** / month
Platform User Roles
Analytics API
Conversational AI API
Advanced Monitoring
Single-Sign-On
Enterprise terms, SLA and guaranteed uptime

https://www.botxo.ai/pricing/

Pricing is based on three tiers:

BOTXO Essential:
€500/month
All essential features
1 live* bot
Unlimited chats
1 Admin User
Standard terms

BOTXO Business:
€800/month
All essential features+
3 live* bots
Unlimited chats
Platform User Roles
Analytics API
Conversational AI API
Standard terms

BotXO Enterprise:
€1500/month
All essential features+
5 live* bots
500.000 chats** / month
Platform User Roles
Analytics API
Conversational AI API
Advanced Monitoring
Single-Sign-On
Enterprise terms, SLA and guaranteed uptime

Preis-Leistungs-Verhältnis
4,3/5
Basierend auf 12 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

BotXO Funktionen

BotXO Funktionen

API
Aktivitäts-Dashboard
Analytik
Daten-Import / -Export
Datenerfassung und Übertragung
Datenextraktion
Datenfilterung
Datenimport
Datenvisualisierung
Drag-and-Drop-Oberfläche
Echtzeit-Daten
Empfindungsanalyse
Integration von Dritten
Mehrsprachig
Prädiktive Analytik
Sichere Datenspeicherung
Suchfunktion
Werkzeuge zur Zusammenarbeit
Workflow-Management
Überwachung
Funktionen
4,3/5
Basierend auf 12 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Videos und Anleitungen

Videos und Anleitungen

Zusätzliche Informationen für BotXO

Zusätzliche Informationen für BotXO

Schlüssel-Features von BotXO

  • Auto-Responders
  • Customizable Branding
  • Mobile Access
  • Multi-Language
  • Sentiment Analysis
  • Third Party Integration

Vorteile

"Intuitive BotXO AI Chatbot Builder & AI Manager made for line of business people."

"Proprietary, state-of-the-art, multilingual AI able to detect any language your customers speak, and able to respond in English, Spanish, German, Italian, Portuguese, French, Dutch, Polish, Finnish, Swedish, Norwegian, Danish and more."

"24.000+ pre-made sentences and sentiment analysis to understand what your customers want and how they feel."

"No or low coding integrations: template integrations configurable by customer service and marketeers, and low-code configuration for new integrations, effectively decreasing up to 90% of development time."

"Configurable chat widgets: multiple, no-coding chat widget options for your website, mobile app or via API and URL."

"Hyper personalisation: mix website meta data, CRM data and behavioural data to segment users and personalize any conversation."

"Rich analytics tool to understand user journeys and improve performance."

"Multiple REST APIs for AI training, chatbots, reporting, conversation triggers and more."

"From do it yourself to end-to-end solution: Get the help you need from the BotXO customer community, BotXO humans, BotXO Supportbot or our partner network."

"Extensive, continuously updated documentation, how-to videos and deep-dive guides."

BotXO Häufig gestellte Fragen

BotXO Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über BotXO.

F. Welche Preispläne bietet BotXO an?

BotXO bietet folgende Kostenpläne an:

Beginnt ab: 500,00 €/Monat

Preismodell: Abonnement

Gratis Testen: Verfügbar

https://www.botxo.ai/pricing/ Pricing is based on three tiers: BOTXO Essential: €500/month All essential features 1 live* bot Unlimited chats 1 Admin User Standard terms BOTXO Business: €800/month All essential features+ 3 live* bots Unlimited chats Platform User Roles Analytics API Conversational AI API Standard terms BotXO Enterprise: €1500/month All essential features+ 5 live* bots 500.000 chats** / month Platform User Roles Analytics API Conversational AI API Advanced Monitoring Single-Sign-On Enterprise terms, SLA and guaranteed uptime

F. Was sind die Hauptfunktionen von BotXO?

BotXO bietet die folgenden Funktionen:

  • Auto-Responders
  • Customizable Branding
  • Mobile Access
  • Multi-Language
  • Sentiment Analysis
  • Third Party Integration

F. Wer sind die typischen Nutzer von BotXO?

BotXO hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen

F: Welche Sprachen werden von BotXO unterstützt?

BotXO unterstützt die folgenden Sprachen:

Dänisch, Niederländisch, Englisch, Finnisch, Französisch, Deutsch, Italienisch, Norwegisch, Polnisch, Spanisch, Schwedisch, Ukrainisch

F. Welche Preispläne bietet BotXO an?

BotXO hat folgende Preismodelle:

Abonnement

F. Unterstützt BotXO mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte BotXO unterstützt

F. Mit welchen anderen Applikationen integriert BotXO?

BotXO kann in folgende Anwendungen integriert werden:

Facebook, Freshdesk, Google Calendar, JIRA, Microsoft Azure, Microsoft Dynamics CRM, Pipedrive, SendGrid, Skype, Zendesk

F. Welche Varianten der Kundenbetreuung bietet BotXO an?

BotXO bietet folgende Optionen für Kundensupport:

Telefon-Support, Online-Support, Wissensdatenbank, Video-Anleitungen