--- description: Ausführliche Erfahrungsberichte zu Heyday mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Heyday dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Heyday Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Live-Chat Software](/directory/561/live-chat/software) > [Heyday](/software/130619/heyday) # Heyday Canonical: https://www.getapp.at/software/130619/heyday Seite: 1 / 2\ Zurück: [Nächste Seite](https://www.getapp.at/software/130619/heyday?page=2) > Heyday ist eine dialogorientierte KI-Plattform, die Einzelhändlern und E-Commerce-Unternehmen dabei hilft, Leads zu erfassen und die Interaktion mit Käufern zu verbessern. Zu den wichtigsten Funktionen gehören anpassbares Branding, Multi-Channel-Kommunikation, Wartezeitmanagement, Priorisierung, Push-Benachrichtigungen und vordefinierte Antworten. > > Bewertung: **4.6/5** von 17 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 17 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Hootsuite Media - **Region**: Vancouver, Kanada - **Gegründet**: 2008 ## Gewerblicher Kontext - **Startpreis**: $ 499,00 - **Zielgruppe**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Französisch, Italienisch, Japanisch, Koreanisch, Kroatisch, Litauisch, Niederländisch, Portugiesisch, Slowenisch, Spanisch - **Verfügbare Länder**: Frankreich, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - A/B Testing - AI Copilot - Absichtserkennung - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Autoresponders - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Bildschirm teilen - CRM-Systeme - Call-Center-Management - Chat / Messaging - Chat-Transkription - Chatbot-Software - Code-Free Development - Content-Management - Dashboard Software - Daten-Import / -Export - Datenextraktion ## Integrationen (28 insgesamt) - Adobe Commerce - Agile CRM - Algolia - BigCommerce - Elastic Stack - Gmail - Google Analytics 360 - Justuno - Klaviyo - Lightspeed Retail - LoyaltyLion - Mailchimp - Meta for Business - NetSuite - Nosto ... und 13 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - Chat ## Category - [Live-Chat Software](https://www.getapp.at/directory/561/live-chat/software) ## Ähnliche Kategorien - [Live-Chat Software](https://www.getapp.at/directory/561/live-chat/software) - [CEM Software (Customer Experience Management)](https://www.getapp.at/directory/601/customer-experience/software) - [Kundenengagement Software](https://www.getapp.at/directory/650/customer-engagement/software) - [Chatbot Plattformen](https://www.getapp.at/directory/1647/conversational-ai-platform/software) - [Conversational Marketing Plattformen](https://www.getapp.at/directory/1659/conversational-marketing-platform/software) ## Alternativen 1. [LiveAgent](https://www.getapp.at/software/91301/liveagent) — 4.7/5 (1755 reviews) 2. [Tidio](https://www.getapp.at/software/105081/tidio-chat) — 4.7/5 (590 reviews) 3. [Lime Connect](https://www.getapp.at/software/90636/userlike-live-chat) — 4.6/5 (647 reviews) 4. [Birdeye](https://www.getapp.at/software/112535/birdeye) — 4.7/5 (703 reviews) 5. [Pipedrive](https://www.getapp.at/software/90507/pipedrive) — 4.5/5 (3043 reviews) ## Nutzerbewertungen ### "Excellent web chat application" — 5.0/5 > **Erich** | *19. März 2020* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I like how it works with Facebook Messenger so that regardless of if the user leaves the website, you can still have conversations with them. > > **Nachteile**: It doesn't currently work with inbound emails as a kind of 'ticketing system', which would be nice to have as a future feature. > > I've enjoyed working with their team from the sales people to implementation specialists. They were all very patient and kind. ----- ### "Great tool & great company" — 5.0/5 > **Redouane** | *23. November 2021* | Einzelhandel | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The connection of Facebook Messenger, Instagram, the messenger widget and Google My Business helped us so much. We could set up FAQ and we are now much more efficient than before. The impact on the customer satisfaction is huge. The Heyday team is incredibly nice and help us a lot in the implementation and evolutions. > > **Nachteile**: Could be better for e-mail connections (in term of UX). Autonomy can also be limited to make some changes (hopefully the team is always there to help) > > We are able to answer better than before to our customers. ----- ### "Review of a + 6 months use" — 3.0/5 > **Amel** | *23. November 2021* | Einzelhandel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Facilty to change channels and select agents, > > **Nachteile**: It is not fast enough, that little seconds wasted for loadig the pages > > I am saving so much time with all our channels and messenger pages + instagram ----- ### "Simple Intuitive Platform" — 4.0/5 > **Curt** | *26. März 2020* | Einzelhandel | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Heyday is very easy and intuitive to use. It has a very nice user interface with minimal sleek features. This platform allows our clients to contact us on their preferred time schedule. The bot is able to reply to many basic questions, thus allowing our human agents the opportunity to work on more delicate/complex cases. The "price drop alert" feature is a favorite of ours as our particular website has a lot of fluctuation in pricing, this allows our clients to keep an eye on their desired purchases and buy them when the price is right\! > > **Nachteile**: At the moment of adoption, the bot had some minor issues with understanding our clients questions, but as promised, through time and evolution, these issues disappeared. The data reporting could be more robust, but I do believe this is coming. > > Heyday as a company is populated by thoughtful, interactive employees. Whenever we have contacted them for any reason, they are extremely accommodating, responsive, understanding and collaborative. They remain one of the best in this regard. ----- ### "A key factor in our growth" — 4.0/5 > **Guillaume** | *16. Jänner 2020* | Landwirtschaft | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Increase productivity by automating the ordering process while maintaining a personalized approach to customer service For our customer, simplify the restocking and respect of order deadline Facilitates customer awareness of new product launch; Facilitates customer feedbacks regarding service and product quality Increased value proposition of our indoor vertical farm concept we are developping As allowed to pursue sales growth through direct sale rather than third party distribution channels > > **Nachteile**: Dashboard could be a bit more user-friendly, but overall there's not much reason to complain > > We are Montreal-based indoor vertical farm than produces microgreens for the local foodservice industry year -round. -Every week we deliver freshly harvested product to over 50 establishment in downtown. -Integartion of Heyday Chat as enable to streamline and simplify order processing, which is extremely valua ble considering the highly-perishable nature of our product and the large amount of deliveries we make every week . -Without it, we would not have been able to experience a rapid growth while maintaining a direct sale strategy, which we consider a key competitive advantage in our B2B market. ----- Seite: 1 / 2\ Zurück: [Nächste Seite](https://www.getapp.at/software/130619/heyday?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/130619/heyday) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten