timetoreply
E-Mail-Management-Lösung zur Optimierung der Antwortraten
4,5 /5 (22 Bewertungen) Eine Bewertung schreibentimetoreply Übersicht
Was ist timetoreply?
timetoreply ist eine cloudbasierte E-Mail-Management-Lösung, die es Kundenservice-Personal ermöglicht, die E-Mail-Antwortrate und die Produktivität des Teams durch Zeiterfassung und verwertbare Analysen zu verbessern. Fachleute können mit der Lösung alle ein- und ausgehenden E-Mails gemäß Service Level Agreements (SLAs) messen.
timetoreply unterstützt Unternehmen bei der Überwachung von E-Mail-Statistiken für einzelne Konten oder Gruppenpostfächer sowie bei der Messung der Antwortzeit für ein bestimmtes Unternehmen, einen bestimmten Agenten oder Kunden. Führungskräfte können die Verfolgung irrelevanter E-Mails blockieren und frühere Kundeninteraktionen aus den Mail-Protokollen abrufen. timetoreply ermöglicht es den Nutzern außerdem, Vergleichsberichte herunterzuladen, zu planen und zu erstellen sowie vertrauliche Dateien im Excel-Format zu exportieren.
timetoreply erleichtert die Integration mit verschiedenen E-Mail-Serviceanwendungen von Drittanbieterunternehmen wie Microsoft Office 365, Google Mail, IMAP und anderen. Über das administrative Dashboard können Fachleute Führungskräfte zum System hinzufügen oder entfernen, Einladungslinks an mehrere Agents senden und den Zugriff auf die Client-API verwalten. Außerdem hilft es Unternehmen, Berichte nach Datumsbereich, E-Mail-Betreff, Postfach oder Kundennamen zu filtern.
timetoreply Übersicht
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timetoreply Funktionen
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timetoreply Bewertungen
timetoreply Bewertungen
Time to Review
We wanted the confidence that a data-driven approach can provide to assess and coach our client-facing team members' communication habits.
A niche product that could be widely used
Early on I got the impression that this software was in its early stages, however the company handled all critiques and answered many of our requests very quickly. The trial period was excellent, allowing us to vet the software before purchase. The price is right for our organization, and their support (one of my most important considerations when choosing a vendor) is the gold standard of responsiveness, knowledge of their software, and friendliness.
Great software but comes with a price
Email Reporting that Works
I enjoy the simplicity of the product and how quickly I was able to configure and deploy for my team. In addition, the Support team has been great about addressing any issues that have arisen.
Good Product to Track Email Response with Fast Use Setup
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Time to Review
Vorteile
It offers the privacy that individual users need/appreciate while still giving insight into communication performance for both internal and external clients.
Nachteile
I'm not sure that we have a Con to speak to as of yet (we are still relatively new to using it).
Antwort von Time To Reply
Hi Alex
Thank you for the review. Let us know if you think of anything we can add to the product to make your life easier and give you more insights.
Best,
Dane
A niche product that could be widely used
Early on I got the impression that this software was in its early stages, however the company handled all critiques and answered many of our requests very quickly. The trial period was excellent, allowing us to vet the software before purchase. The price is right for our organization, and their support (one of my most important considerations when choosing a vendor) is the gold standard of responsiveness, knowledge of their software, and friendliness.
Vorteile
This product works as advertised and allows us to see how quickly our various customer facing groups respond to requests made of them. Honestly, a feature that should be baked right in to our email provider, but sadly is not.
The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can. A true testament to the power of cloud offerings.
License model is based on data ingest (monitored mail accounts) not number of readers. This allows us to give all team members access that need it, to reports on shared accounts without driving up the cost.
The visual presentation / dashboarding is nice.
Nachteile
We uncovered a few security issues early on with the software, all of which were patched within a week of our bringing it to TTR's attention.
The interface is not as intuitive as it could be, nor is the company setup.
Some features are missing like per-mailbox "open hours" which can as of now only be set at the company level, and static dashboarding for our bill-board type displays in our call center.
Great software but comes with a price
Vorteile
It's functionality and ability to drill down into data without being overly complicated and still relatively easy to use.
Nachteile
The time taken to upload the emails for each person and the authentication process can be a bit slow. However, both of these are basically one-off problems.
Antwort von Time To Reply
Hi Jasper
Thank you for your review. We really appreciate it and we'll continue to improve the service to ensure that the ROI is worth it for the price.
I'd be happy to offer you a 20% coupon if that would mean the difference of you becoming a customer?
Regards
Dane
Email Reporting that Works
I enjoy the simplicity of the product and how quickly I was able to configure and deploy for my team. In addition, the Support team has been great about addressing any issues that have arisen.
Vorteile
The fact that I can setup filters that identify email volume and interactions from specific clients.
Nachteile
The reporting functionality limits the date range of data that you can analyze at one time. Since I do annual reporting, I have to combine data outside of TTR for those lengthy reports.
Antwort von Time To Reply
Hey Paul
Thanks for the review.
We'll raise the date range comment to our product team and see if we can help out there to save you having to collate data for your reporting period.
Best,
Dane
Good Product to Track Email Response with Fast Use Setup
Vorteile
Very easy to setup. You can setup a user within a few minutes and start collecting data on the users email response time. Very easy to navigate and reporting is very clear and easy to ready.
Nachteile
Support is very responsive at first, but if the issue isn't resolved in first response it has sometimes been difficult to get further help from support in resolving the issue and you have to reach out multiple times to get help.
Antwort von Time To Reply
Hi Tim
Thank you for the review. We'll be sure to up our game with support. We've been innundated with over the past few months but we have hired more staff and will be providing top-level support once again.
You gave us 3/5 for features/functionality, what features/functionality would you like to see in our product going forward?
Best,
Dane
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timetoreply Preis
timetoreply Preis
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timetoreply Funktionen
timetoreply Funktionen
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Kategorien
timetoreply Häufig gestellte Fragen
timetoreply Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über timetoreply.
F. Welche Preispläne bietet timetoreply an?
timetoreply bietet folgende Kostenpläne an:
Beginnt ab: 15,00 $/Monat
Preismodell: Abonnement
Gratis Testen: Verfügbar
F. Was sind die Hauptfunktionen von timetoreply?
Wir haben keine Informationen über die Funktionen von timetoreply
F. Wer sind die typischen Nutzer von timetoreply?
timetoreply hat die folgenden typischen Kunden:
Kleine Unternehmen, Großunternehmen, Mittlere Unternehmen
F: Welche Sprachen werden von timetoreply unterstützt?
timetoreply unterstützt die folgenden Sprachen:
Englisch
F. Welche Preispläne bietet timetoreply an?
timetoreply hat folgende Preismodelle:
Abonnement
F. Unterstützt timetoreply mobile Geräte?
Wir haben keine Informationen darüber, welche Geräte timetoreply unterstützt
F. Mit welchen anderen Applikationen integriert timetoreply?
timetoreply kann in folgende Anwendungen integriert werden:
Gmail, Google Workspace, Microsoft Outlook
F. Welche Varianten der Kundenbetreuung bietet timetoreply an?
timetoreply bietet folgende Optionen für Kundensupport:
Telefon-Support, Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Video-Anleitungen
We wanted the confidence that a data-driven approach can provide to assess and coach our client-facing team members' communication habits.