--- description: Ausführliche Erfahrungsberichte zu SolarWinds Service Desk mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche SolarWinds Service Desk dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SolarWinds Service Desk Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/231/customer-service/software) > [SolarWinds Service Desk](/software/1336/solarwinds-service-desk) # SolarWinds Service Desk Canonical: https://www.getapp.at/software/1336/solarwinds-service-desk Seite: 1 / 24\ Zurück: [Nächste Seite](https://www.getapp.at/software/1336/solarwinds-service-desk?page=2) > SolarWinds Service Desk ist eine vollständig integrierte Service-Desk- und Asset-Management-Lösung die es IT- und anderen Service-Providern ermöglicht, Service-Anfragen effektiv zu verwalten und mit IT-Ressourcen zu verbinden. Die codefreie Anpassung ermöglicht es Kunden, eine robuste ITSM-Lösung innerhalb weniger Tage vollständig bereitzustellen. > > Bewertung: **4.6/5** von 577 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 577 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: SolarWinds - **Region**: Tulsa, USA - **Gegründet**: 1999 ## Gewerblicher Kontext - **Startpreis**: $ 39,00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Bulgarisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Estnisch, Finnisch, Französisch, Griechisch, Hebräisch, Hindi, Indonesisch, Italienisch, Japanisch, Katalanisch, Koreanisch, Kroatisch, Lettisch, Litauisch, Malaiisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Portugiesisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Serbisch, Slowakisch, Slowenisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch, Vietnamesisch - **Verfügbare Länder**: Argentinien, Australien, Bahrain, Belgien, Benin, Bolivien, Brasilien, Chile, China, Costa Rica, Deutschland, Dominikanische Republik, Dänemark, Ecuador, Finnland, Frankreich, Französisch-Guayana, Ghana, Guatemala, Guernsey und 50 weitere ## Funktionen - AI Summarization - API - Abonnementverwaltung - Ad-hoc-Berichterstattung - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analyse Tools - Anfragezuordnung - Angebote / Schätzungen - Anlagegegenstand-Management - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Asset Lifecycle Management - Audit Trail - Aufgaben-Fortschrittsverfolgung - Aufgabenmanagement ## Integrationen (27 insgesamt) - Automox - Azure Active Directory External Identities - Dameware Remote Everywhere - Dropbox Business - Gmail - Google Analytics 360 - Google Chrome - Google Drive - Google Workspace - Harvest - Jamf Connect - Jira - LogMeIn Central - LogMeIn Rescue - LogMeIn Resolve ... und 12 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kundenservice Software](https://www.getapp.at/directory/231/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.getapp.at/directory/231/customer-service/software) - [Help-Desk-Software](https://www.getapp.at/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.at/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.at/directory/325/it-asset-management/software) - [Issue Tracking Software](https://www.getapp.at/directory/580/issue-tracking/software) ## Alternativen 1. [Freshservice](https://www.getapp.at/software/91351/freshservice) — 4.5/5 (685 reviews) 2. [ManageEngine Endpoint Central](https://www.getapp.at/software/103857/manageengine-desktop-central) — 4.6/5 (1485 reviews) 3. [JIRA Service Management](https://www.getapp.at/software/91811/jira-service-management) — 4.5/5 (763 reviews) 4. [SysAid](https://www.getapp.at/software/90863/sysaid) — 4.5/5 (511 reviews) 5. [Action1](https://www.getapp.at/software/2048001/action1-rmm) — 4.9/5 (237 reviews) ## Nutzerbewertungen ### "The integral IT management tool to keep your company running smoothly." — 5.0/5 > **Alejandro Enrique** | *21. Juni 2023* | Telekommunikation | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Through the central panel we can see each and every one of the computers that make up our local infrastructure in each of the dependencies (this includes desktops, laptops, printers all in 1, etc.), this means that we can validate their performance and detect when patches or security updates are required in any of them or in the operating system they have, It also allows us to monitor by means of risk management any activity not endorsed by the IT group, such as browsing on websites not authorized by the organization or installing applications within the corporate network, which derives in risk for the security of the equipment and the information contained therein, as well as detecting unlicensed software within the infrastructure, which would be risky for the IT team. > > **Nachteile**: Normally the interactions with our IT help desk was a tedious process and in some cases delayed in the attention of incidents or requirements of some areas, SolarWinds SD has adapted within its interface a high degree of intuitiveness that is perceived by each of the users who interact with this tool for the creation of incidents and thus define or assign such requirement to the appropriate personnel in order to achieve a response in the shortest possible time, this ensures maintaining the level of service without any impact and the business process without striking alterations; Solarwinds SD so far has no negative reactions in our organization. > > It is satisfying to have a team that provides services within the company in everything related to incidents and IT requirements and supported with a centralized tool such as SolarWinds Service Desk allows the work they perform to be easier, reliable and efficient; This tool is capable of monitoring all of the company's assets and visualizing behaviors, licenses and their use, guaranteeing security within the local corporate network and optimizing periodic maintenance work such as antivirus updates, operating system licenses (a significant point for scheduled audits in the company), which is why Solarwinds SD is an extremely important support for the organization's service desk and for all of us who use this tool. ----- ### "SolarWinds Service Desk" — 5.0/5 > **Jodie** | *15. Oktober 2020* | Hochschulbildung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: SolarWinds Service Desk is an intuitive, robust and dependable service management platform. It is cloud based (big plus) and continually has new feature/functionality roll outs. > > **Nachteile**: The mobile app could use some work, it is a little cumbersome from a technician's stand point. ----- ### "Cost per year better than most" — 3.0/5 > **Tim** | *17. November 2020* | Bildungsmanagement | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: The pricing tier after the initial purchase is fair. Client UI is actually really great, unless you're a Client Admin on v.12.7.2. Reporting works, so long as you're ok with slightly off numbers. > > **Nachteile**: Reporting doesn't report accurately compared to a custom query, which is odd. A two week report has one total, but running the weeks individually returns a different total, which is really weird. Unable to route tickets to a Tech Group based on Request Type, it's stuck to one group. This makes ticket flow a little difficult to work with. > > Running this for 5 and a half years now at roughly 30k tickets per year currently. It's been largely stable, but of course a few bumps along the road. The biggest complaint I get is that there's no mobile app, or a limited use one at best. That said, the web UI on mobile is mostly friendly. ----- ### "Great Product for Helpdesk, Task Management and Software Inventory" — 5.0/5 > **Matthaniel** | *21. Oktober 2019* | Restaurants | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: This solution is great for tracking incidents, solutions, problems, etc for company IT departments. It provides an easy to use interface that allows for easy creation of FAQs and a Solutions Database. > > **Nachteile**: There are some things bulk items that cannot be imported without the use of the API, which is a tiny bit annoying, and some of their python and Ruby API sample code is out of date or no longer maintained. ----- ### "SWSD Gives my team room to breath" — 5.0/5 > **Athena** | *5. Dezember 2019* | Bildungsmanagement | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Great inventory management, change management, SLA support, Contract management, infrastructure monitoring etc. > > **Nachteile**: Data entry updates have to be done using a CSV file > > Very happy and know i made the best decision purchasing this tool for our organization. ----- Seite: 1 / 24\ Zurück: [Nächste Seite](https://www.getapp.at/software/1336/solarwinds-service-desk?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/1336/solarwinds-service-desk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten