--- description: Ausführliche Erfahrungsberichte zu Hornbill mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Hornbill dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Hornbill Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Hornbill](/software/155515/hornbill) # Hornbill Canonical: https://www.getapp.at/software/155515/hornbill Seite: 1 / 2\ Zurück: [Nächste Seite](https://www.getapp.at/software/155515/hornbill?page=2) > Hornbill ist eine Software zur Workflow-Automatisierung, die IT-, Personal-, Kundenservice- und Sicherheitsteams bei der Kollaboration in Projekten, der Verwaltung von Aufgaben, der Speicherung von Daten und vielem mehr unterstützt. Teammitglieder können gemeinsam genutzte Postfächer erstellen, organisieren und verwalten, um die interne und externe Kommunikation zu erleichtern. > > Bewertung: **4.7/5** von 30 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 30 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Hornbill - **Region**: Ruislip, UK - **Gegründet**: 1995 ## Gewerblicher Kontext - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Italienisch, Niederländisch, Spanisch - **Verfügbare Länder**: Deutschland, Frankreich, Guernsey, Irland, Isle of Man, Jersey, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Asset Lifecycle Management - Aufgabenmanagement - Berichterstattung und Statistik - Beschaffungsmanagement - Chat / Messaging - Configuration Management Database (CMDB) - Dashboard-Erstellung - E-Mail-Management - E-Mail-Vorlagen - Hilfe Desk-Management - IT-Asset-Management - Inventarverwaltung ## Integrationen (48 insgesamt) - Aha\! - BambooHR - Basecamp - BeyondTrust Remote Support - Box - Buffer - Cloudflare - Docusign - Dropbox Business - Dynatrace - FreshBooks - Freshdesk - Freshservice - GitHub - Google Docs ... und 33 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [ITSM Tools](https://www.getapp.at/directory/292/it-service-management-itsm/software) ## Ähnliche Kategorien - [ITSM Tools](https://www.getapp.at/directory/292/it-service-management-itsm/software) - [IT-Service-Software](https://www.getapp.at/directory/1049/it-service/software) - [Service Desk Software](https://www.getapp.at/directory/1249/service-desk/software) ## Alternativen 1. [Freshservice](https://www.getapp.at/software/91351/freshservice) — 4.5/5 (714 reviews) 2. [Milvus](https://www.getapp.at/software/132287/milvus) — 4.8/5 (298 reviews) 3. [LiveAgent](https://www.getapp.at/software/91301/liveagent) — 4.7/5 (1781 reviews) 4. [Zendesk Suite](https://www.getapp.at/software/9448/zendesk) — 4.4/5 (4079 reviews) 5. [JIRA Service Management](https://www.getapp.at/software/91811/jira-service-management) — 4.5/5 (770 reviews) ## Nutzerbewertungen ### "Hornbill Review - 13.08.2020" — 5.0/5 > **Tom** | *13. August 2020* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: There are a whole host of great things about Hornbill but some of the best features are: - Collaborative approach to development and enhancement of the software - Support from the Hornbill userbase and support team - Ease of use and navigation - Linkage between different elements of Hornbill (Project Manager and Service Manager for example) - The amount of time and effort it's saved our business with simplification and automation of processes > > **Nachteile**: Very few things but there are some elements which could be improved: - The document library/manager tool is basic and we still use SharePoint as a storage mechanism - Reporting should be more accessible for the general Hornbill user and shouldn't require an Admin to develop a report. Some basic, frequent out-of-the-box reports are needed - A visible roadmap of future developments with some rough timelines would really be welcomed > > Hornbill are a very easy company to work with, particular shout-out to \[SENSITIVE CONTENT HIDDEN\] who's done a great job with the Hornbill Project Manager app over the past year or so. ----- ### "NCC Review" — 4.0/5 > **lee** | *30. Juni 2020* | Staatsverwaltung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Clean and non cluttered user interface. Fairly quick and easy to deploy Development support (constantly being improved and updated). > > **Nachteile**: Reporting is pretty limited and not easy to use. (unless you can write your own sql queries). Not being able to display tasks with other call types means tasks are usually missed or forgotten about meaning can't make the best use of them. > > more formalised processes for change management and service requests. enabling users to self service more. ----- ### "Hornbill Review" — 4.0/5 > **Adnan** | *7. Juli 2020* | Regierungsbeziehungen | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: The platform is very user friendly and does not require high level coding as other similar products. To create a process is straight forward and can be easily deployed. The support from Hornbill has been amazing, especially the use of the Forums. It's great to see how suggestions for improvements on the forum is picked up by the Hornbill developers and actioned to support its customers. > > **Nachteile**: There are some standard functionalities you would expect an ITSM platform to have which are missing on Hornbill. Would be great to see new changes implemented so that processes can be fully automated and completely self-serviced. > > Overall, Hornbill has been great. The support team has always been readily available to assist. The system is very user friendly and self explanatory. ----- ### "Good Product and Great Customer Service" — 5.0/5 > **Jeremy** | *27. Juli 2020* | Hochschulbildung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Graphical Workflow Editor Ease of use for users (training takes 15-30 mins for new staff) Can be used anywhere/anytime New Portal design is much more user friendly > > **Nachteile**: The system is not setup for how we want to use the system as this leans towards the ITIL minimal view of services and as we are a large organistation this has lead to us having some problems in managing those services. If there was a services search when logging requests that would be dramatically, but overall the system has been a great benefit to us. > > Overall the contiuned support that we recieve and when setting up the system has been great, the forum is a useful space to request feature updates etc and the team at Hornbill have always been quick to reposnd and action any concerns or improvements. Also the fact that other departments outside of the traditional IT teams that have been coming to us asking for a case management/ESM tool is proof that the product can be adaptable to other departments within our organistation. ----- ### "Highly recommendable" — 5.0/5 > **Hans** | *17. August 2020* | Informationsdienst | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: -Total control over you support processes through an easily administered interface. -Cloud based, runs in any browser. -Support for multiple languages and service desks through built in translation tools. -Ease of administration. -Ease of segmenting ticket flow betwen multiple service desks. -Scaleability > > **Nachteile**: -Still a bit immature when it comes to supporting external organisations. -Since processes are pre-defined, some ad-hoc measures may be difficult to implement. > > When at first we came into contact with Hornbill we were were intrigued by their 30-day Switch-On trial where they set up your system, train you, and if you are not content you can walk out, free of charge after the 30 day trial period is over. But they really put their money where their mouth is and deliver an easily administered and stable product. Hornbill Service Manager is frequently updated and Hornbill themselves are very responsive to customer input. All in all I can highly recommend this product. ----- Seite: 1 / 2\ Zurück: [Nächste Seite](https://www.getapp.at/software/155515/hornbill?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/155515/hornbill) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten