Über Pabau
Pabau ist eine Verwaltungssoftware für medizinische Praxen, die Gesundheitsfachkräften dabei hilft, Abrechnungen, Patientenberatungen, Konten, Inventar, Leads, Point-of-Sale, E-Mail-Marketing, Dokumente und mehr auf einer zentralen Plattform zu verwalten. Gesundheitsfachkräfte können eine Drag-and-Drop-Schnittstelle verwenden, um Termine zu verwalten und eine Patientendatenbank mit Informationen wie Kontaktdaten, Adresse, Krankengeschichte, Fragebögen, Einwilligungsformularen und Beratungsdetails zu pflegen.
Mit Pabau können Unternehmen Preislisten einrichten, um Kunden Behandlungen in Rechnung zu stellen, Provisionsprozentsätze für Rechnungen zu berechnen und dynamische Preisstrategien basierend auf Variablen wie Klinik, Versicherungsgesellschaft, allgemeine Krankenkasse oder Arzt anzuwenden. Das CRM-System ermöglicht es Kliniken, Kontakt- und Kommunikationsstrategien zu überwachen, Patienteninteraktionen und -engagement über Webanfragen, E-Mail oder Telefon zu analysieren und die Marketingleistung zu messen, indem Klick- und Antwortraten verfolgt werden. Administratoren können auch das zentrale Dashboard verwenden, um Einblick in wichtige KPI (Key Performance Indicator) sowie Termine, Inventar und Buchungsaktivitäten zu erhalten.
Pabau ermöglicht es klinischen Praxen, Leads zu verwalten, Kunden-Follow-ups bestimmten Mitarbeitern zuzuweisen, automatisierte Antworten auf Patientenanfragen zu senden und anpassbare Formulare zu erstellen, um medizinische Informationen von Kunden zu erfassen. Patienten können die Plattform auch nutzen, um Behandlungen und Folgetermine mittels mehrerer Geräte wie Telefon, Tablet oder Desktop zu buchen.
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Nutzerbewertungen
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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Pabau 2 Training
Bewertet am 5.9.2024
Up to now it’s been good. Pabau is a more responsive and cleaner interface
Up to now it’s been good. Pabau is a more responsive and cleaner interface
Vorteile
Training is vital. Ideally in person training. [sensitive content hidden] came to train the whole team and she was able to update all our setting avoiding problems further down the line.
Nachteile
Like with anything new it takes time to get use to the new system.
Antwort von Pabau
Hi Khatra, thanks for the review. Regarding your feedback - On top of the onsite training, to help you with setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/
Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
Pabau Support
Bewertet am 18.3.2024
I’ve personally been very pleased with the support. Generally issues are resolved quickly.
I’ve personally been very pleased with the support. Generally issues are resolved quickly.
Vorteile
The ability to market to clients based on treatment criteria & the reporting function is excellent
Nachteile
Setting up templates isn’t straightforward if you’re used to using Windows
Warum Pabau gewählt wurde
It was limited in functionality and the business outgrew itZuvor genutzte Software
ConsentzGründe für den Wechsel zu Pabau
I felt it was more appropriate for our type of clinic. Phorest seemed more appropriate for a hair or beauty salonAntwort von Pabau
Thanks for the review Emma - please ask anyone else in your team to also leave an honest review!
Also, while I am here, make sure you have checked our new lessons on https://academy.pabau.com regarding templates and remember you can book 121 success meetings who can help you do this here:-
https://support.pabau.com/meetings/pabau/success-meeting
https://support.pabau.com/meetings/pabau/success-meeting-us
For anyone else considering Phorest - check here https://pabau.com/compare/phorest/
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
AVOID Pabau
Bewertet am 19.9.2024
AVOID. Terrible software which I wish we'd never engaged with due to the wasted time, money and now...
AVOID. Terrible software which I wish we'd never engaged with due to the wasted time, money and now chasing we are doing for a refund!
Vorteile
Leaving it behind! The software is so terrible and you'll end up with a whole heap of support tickets they can't sort.
Nachteile
It is a terrible product which should not be available in its current state.
Antwort von Pabau
Hi Lizzie, sorry to hear you have been having problems. I would love you to have a meeting with one of our senior leadership team to discuss these issues. Please email [email protected] and arrange a 121 and we will endeavor to turn this around.
Also, I'm not sure why you are struggle with getting support? You can get instant support via http://support.pabau.com and log a ticket for anything outstanding via http://mytickets.pabau.com. Our support customer satisfaction is over 90% this quarter.
Additionally, you can explore these resources available 24/7 - https://pabau.com/support-centre/
Thank you for reaching out, your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Fantastic Team—Incredibly Helpful with Setup
Bewertet am 29.7.2024
Overall, my experience with Pabau has been very positive. The setup process was straightforward and...
Overall, my experience with Pabau has been very positive. The setup process was straightforward and the support team was incredibly helpful throughout. The system efficiently manages our daily operations, streamlining tasks and improving workflow. The virtual consultations and SMS features are particularly valuable, enhancing client communication and making everything run more smoothly. Pabau has been a reliable and effective tool for our clinic.
Vorteile
Pabau has been a great fit for our clinic. The setup was smooth, and the support team has been incredibly helpful. It handles most of our daily operations efficiently, making everything run more smoothly. I especially appreciate the virtual consultations and SMS features—they make communicating with clients much easier. Highly recommend!
Nachteile
Pabau is a good system, though the setup I thought would have been challenging. Thankfully, their supportive team was very helpful throughout the process
Antwort von Pabau
Hi Dr J, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account (and to get expert help around setup), book a 1:1 success meeting:
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us
Additionally, explore these resources available 24/7:
- Pabau Academy (200+ lessons) - https://academy.pabau.com/
- Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/
You can also get instant support via https://pabau.com/support-centre/
Thank you again. Your feedback helps us improve.
Best regards,
Alex
Product Marketing Manager
P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Pabau software does most things well
Bewertet am 26.7.2022
It does most of what we need from a CRM but definitely still have records we are having to keep...
It does most of what we need from a CRM but definitely still have records we are having to keep outside of the software.
Would have preferred a white label service rather than each step my patients take to have Pabau labelling all over it.
Customer support is below par. Should have a live chat or phone line to call.
A lot of training videos are on a Vimeo account that isn't shared with you at implementation, some features and options have been improved and videos not updated.
The step by step guide function for registered accounts doesn't work and the webinars seem very uninteractive. Seems to be a rush to finish within the 3o minute tieframe.
Pabau has account managers, programming and implementation specialists but it's not ideal if you can't sold problems immediately.
A ticket system that shows other client's concerns or questions would have saved a lot of hassle.
User's forums, blogs, FAQs, Q & As are available but not shared when you come on board.
Having a widget isnt suitable for all sorts of web platforms.
Referral tracking is especially difficult when customer processes are handled putside your existing platform.
Would have like to integrate a diferent payment processor rather than being limited to skype
As at noww, Pabau sems the best fit for our business but we are not assured enough to stop looking for alternatives
Vorteile
A lot of features.
Before and after pictures
A lof of templates to choose from.
Support team willing to integrate any pdf form and help customise to your brand
Nachteile
Customer support not always accessible.
Would have preferred a dedicated number to call, opening hours etc.
A lot of communication is via email or a request for a call back.
Not suitable when the software isn't responding or you need quick fixes.
Price is on the expensive side especially since you will need to pay Pabau extra subs for more staff, sending texts, marketing functions & Api integrations
Ipad necessary for patient journeys function
Gründe für den Wechsel zu Pabau
Seems to have the most features Before and After picures are crucial for us and eliminates a lot of the competition.Antwort von Pabau
Hi Oyin,
I just wanted to reply back to this review and thank you for your detailed and thoughtful feedback.
In particular, your points about better highlighting our educational resources to new users will be actioned upon.
I would also like to make you aware that we do indeed have a live chat function. We moved away from phone-based support (though do still escalate to this when required) to a live chat feature because our data showed it to be a more effective method of supporting our customers. However, we will consider if there is a better way of making sure our customers know this support exists.
Thanks again for trusting Pabau as your practice CRM and for helping us to get that little bit better with your constructive feedback.
Pabau Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Pabau.F. Welche Preispläne bietet Pabau an?
Pabau bietet folgende Kostenpläne an:
- Ab: $ 28,00/Monat
- Preismodell: Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von Pabau?
Pabau hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
F: Welche Sprachen werden von Pabau unterstützt?
Pabau unterstützt die folgenden Sprachen:
Deutsch, Englisch, Französisch, Spanisch
F. Unterstützt Pabau mobile Geräte?
Pabau unterstützt die folgenden Geräte:
iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Pabau?
Pabau kann in folgende Anwendungen integriert werden:
Doctolib, GoCardless, Google Calendar, Google Tag Manager 360, Mailchimp, Stripe, Xero, Zapier, iCalendar
F. Welche Varianten der Kundenbetreuung bietet Pabau an?
Pabau bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat
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