Call Center Studio
Cloud-based call center management software
4,5 /5 (36 Bewertungen) Eine Bewertung schreibenCall Center Studio Übersicht
Was ist Call Center Studio?
Call Center Studio is a cloud-based software that provides businesses with tools to manage and handle customers’ queries on a centralized platform. Supervisors can automatically route incoming calls to specific agents, record voicemails, and provide employees with the context and touchpoints of previous calls.
Using Call Center Studio’s IVR functionality, organizations can manage inbound and outbound call campaigns, create IVR prompts, and utilize the built-in Google Speech tool to improve automatic speech recognition (ASR) capabilities. Managers can store information in a centralized database and encrypt client interactions with real-time transport (RTP) protocols. Other features include predictive dialer, number masking, scheduling, contact management, workflow configuration, messaging, status tracking, call monitoring, and more.
Call Center Studio provides a dashboard, which allows enterprises to monitor key performance indicators (KPIs), track agents’ performance, and generate historical reports. The software also helps users record SMS or web chats, maintain audit trails, and manage privacy rules for recorded calls.
Call Center Studio Übersicht
Kosten
Preisoptionen
For more information about pricing, you can visit Call Center Studio's website at https://callcenterstudio.com/contact-center-solution/
Call Center Studio Funktionen
Medien
Call Center Studio Bewertungen
Call Center Studio Bewertungen
its so good
Aylin Kılıç -Planing Manager
overall comfortable to use, not complicated
Rocky and Unpredictable
I can easily contact any client I want with an internet connection and a head set.
Call Center Studio is our right hand.
They did almost everything what I requested.
My thoughts on call center
Frankly, I do not comment on this question without using the application in detail.
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its so good
Vorteile
speed is my most like about this software. when i want to call its quickly fulfill.
it is most important . thnk
Nachteile
useless is my least like about this software. I think I should create quick shortcuts for things I want to do.
Aylin Kılıç -Planing Manager
overall comfortable to use, not complicated
Vorteile
User Friendly, simple,
wide report opportunity, containing new technologies, accelerating
Nachteile
There may be information boxes in the menus
Rocky and Unpredictable
I can easily contact any client I want with an internet connection and a head set.
Vorteile
I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.
Nachteile
So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.
Call Center Studio is our right hand.
They did almost everything what I requested.
Vorteile
The most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support!
Nachteile
They did a lot of things beyond my imagination.
My thoughts on call center
Frankly, I do not comment on this question without using the application in detail.
Vorteile
I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion.
Nachteile
It is very bad situation that this software does not work on google chrome browser.
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Call Center Studio Preis
Call Center Studio Preis
For more information about pricing, you can visit Call Center Studio's website at https://callcenterstudio.com/contact-center-solution/
For more information about pricing, you can visit Call Center Studio's website at https://callcenterstudio.com/contact-center-solution/
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Call Center Studio Funktionen
Call Center Studio Funktionen
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Kategorien
Kategorien
Zusätzliche Informationen für Call Center Studio
Zusätzliche Informationen für Call Center Studio
Schlüssel-Features von Call Center Studio
- Alerts / Escalation
- Answering Machine Detection
- Automatic Call Distribution
- CRM Integration
- Call Center Management
- Call Disposition
- Call Monitoring
- Call Recording
- Call Results
- Call Routing
- Call Scripting
- Call Sharing
- Call Transfer
- Campaign Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customizable Branding
- Data Import/Export
- Document Storage
- Email Integration
- Escalation Management
- FTC Compliance
- File Transfer
- Help Desk Management
- IVR / Voice Recognition
- Knowledge Base Management
- Multi-Channel Communication
- On-Demand Recording
- Performance Metrics
- Predictive Dialer
- Record & Playback ability
- Self Service Portal
- Shared Contacts
- Social Media Integration
- Survey Management
- Surveys & Feedback
- Text to Speech
- Third Party Integration
- Voice Mail
- Workflow Management
Call Center Studio Häufig gestellte Fragen
Call Center Studio Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Call Center Studio.
F. Welche Preispläne bietet Call Center Studio an?
Call Center Studio bietet folgende Kostenpläne an:
Preismodell: Abonnement
Gratis Testen: Verfügbar
For more information about pricing, you can visit Call Center Studio's website at https://callcenterstudio.com/contact-center-solution/
F. Was sind die Hauptfunktionen von Call Center Studio?
Call Center Studio bietet die folgenden Funktionen:
- Alerts / Escalation
- Answering Machine Detection
- Automatic Call Distribution
- CRM Integration
- Call Center Management
- Call Disposition
- Call Monitoring
- Call Recording
- Call Results
- Call Routing
- Call Scripting
- Call Sharing
- Call Transfer
- Campaign Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customizable Branding
- Data Import/Export
- Document Storage
- Email Integration
- Escalation Management
- FTC Compliance
- File Transfer
- Help Desk Management
- IVR / Voice Recognition
- Knowledge Base Management
- Multi-Channel Communication
- On-Demand Recording
- Performance Metrics
- Predictive Dialer
- Record & Playback ability
- Self Service Portal
- Shared Contacts
- Social Media Integration
- Survey Management
- Surveys & Feedback
- Text to Speech
- Third Party Integration
- Voice Mail
- Workflow Management
F. Wer sind die typischen Nutzer von Call Center Studio?
Call Center Studio hat die folgenden typischen Kunden:
Kleine Unternehmen, Großunternehmen, Mittlere Unternehmen
F: Welche Sprachen werden von Call Center Studio unterstützt?
Call Center Studio unterstützt die folgenden Sprachen:
Englisch
F. Welche Preispläne bietet Call Center Studio an?
Call Center Studio hat folgende Preismodelle:
Abonnement
F. Unterstützt Call Center Studio mobile Geräte?
Wir haben keine Informationen darüber, welche Geräte Call Center Studio unterstützt
F. Mit welchen anderen Applikationen integriert Call Center Studio?
Call Center Studio kann in folgende Anwendungen integriert werden:
Avaya Aura Call Center Elite, BIME, Zendesk
F. Welche Varianten der Kundenbetreuung bietet Call Center Studio an?
Call Center Studio bietet folgende Optionen für Kundensupport:
Telefon-Support, Online-Support, Häufig gestellte Fragen, Forum, Wissensdatenbank
