Über Textline

Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.

Textline allows organizations to assign roles to customer service agents, import contact lists from other platforms, and organize phone numbers based on departments and branch or franchise locations. Team members can schedule texts, set up automated replies for incoming conversations, and include emojis, URLs, images, and other file attachments within messages. Administrators can track agents' availability, access customers' conversation history, and track key performance indicators (KPIs) from within a unified platform. The system helps supervisors provide feedback to agents, monitor conversations, and create message templates for quick responses.

Textline facilitates integration with several third-party systems such as Salesforce, Zendesk, Pipedrive, Talkdesk, Slack, Zapier, and more. Agents can segment audiences, schedule announcements, and send surveys to customers via SMS. Other features include multi-factor authentication, triggers, custom surveys, team collaboration, and analytics.

Preisoptionen ab:

$ 59,97/Monat

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu Textline

Geräte

Unternehmensgröße

S M L

Märkte

Vereinigte Staaten

Unterstützte Sprachen

Englisch

Preisoptionen ab:

$ 59,97/Monat

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu Textline

Bilder

Textline Software - 1
Textline Software - 2
Textline Software - 3
4 weitere anzeigen
Videos zu Textline
Textline Software - 1
Textline Software - 2
Textline Software - 3

Funktionen

Gesamtzahl der Funktionen von Textline: 28

  • Automatische Antworten
  • Berichterstattung / Analyse
  • Drittanbieter-Integration
  • Echtzeit-Benachrichtigungen
  • Für Vertriebsteams/ -organisationen
  • Geplanter Nachrichtenversand
  • Kommunikationsmanagement
  • Kontakt-Datenbank
  • Kontaktmanagement
  • Kundenbindung
  • Kundenhistorie
  • Lead-Erfassung
  • Leistungskennzahlen
  • Live-Chat
  • MMS
  • Massen-SMS
  • Multi-Channel-Kommunikation
  • Nachrichten-Personalisierung
  • Nutzungsverfolgung/-analyse
  • Social-Media-Integration
  • Supportticket-Management
  • Terminverwaltung
  • Textnachrichtenversand
  • Umfragen & Feedback
  • Warnungen / Eskalation
  • Warteschlangenmanagement
  • Workflow-Management
  • Zwei-Wege-Messaging

Alternativen

TextMagic

4,7
Nr. 1 Alternative zu Textline
TextMagic ist ein All-in-one-SMS-Service für Unternehmen, die Benachrichtigungen, Warnmeldungen, Erinnerungen,...

Salesmsg

4,7
Nr. 2 Alternative zu Textline
Salesmsg ist eine Zwei-Wege-SMS- und MMS-Software für Geschäftsnachrichtenversand, mit der Unternehmen auf einfache...

Textedly

4,6
Nr. 3 Alternative zu Textline
SMS-Textnachrichtendienst für Marketingbenachrichtigungen, Verkaufsereignisse, Gutscheine, Benachrichtigungen und...

Zapier

4,7
Nr. 4 Alternative zu Textline
Zapier bietet eine Cloud-basierte Integrationsplattform, um deine gewünschten Web-Anwendungen und Systeme miteinander...

Nutzerbewertungen

Gesamtbewertung

4,9 /5
(150)
Preis-Leistungs-Verhältnis
4,7/5
Funktionen
4,7/5
Bedienkomfort
4,8/5
Kundenbetreuung
5,0/5

Hast du Textline bereits?

Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Eine Bewertung schreiben
Zeigt 5 von 150 Bewertungen
Evan K.
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 201-500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Product and Team

Bewertet am 17.7.2019

We're looking to engage with customers via SMS in several ways and have found Textline to be the...

We're looking to engage with customers via SMS in several ways and have found Textline to be the best product. Every year, I do an audit and review the product and other products, and Textline offers the most robust platform for our sales, customer service, and operational needs. Textline has been extremely open to feedback and suggestions and have been wonderful to work with when looking for solutions and have become more critical as I plan long term.

Vorteile

I've been using Textline through its various iterations and versions for the past 2.5 years and have found the product easy and great to use. We have used it for both inbound and outbound purposes and have seen a healthy level and adoption from both our users and from our customers. Throughout our organization, we've seen interest from different managers and management groups, especially due to the great disposition system, metrics, and the flexibility added in with automations and shortcuts.

Nachteile

There haven't been any aspects we haven't liked -- there are features we didn't know we'd need/use and the Textline team has amazing in communicating new features.

Jared M.
Gesamtbewertung
  • Branche: Sport
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great Customer Service. Awesome Functionality/Workflow

Bewertet am 24.1.2021

Overall experience has been extremely positive thus far. Great customer service and awesome...

Overall experience has been extremely positive thus far. Great customer service and awesome features and integrations. Our tech support is very text heavy so this has been a huge benefit to our team so far.

Vorteile

The workflow is awesome. It's great to be able to assign/claim text chains to team members, collaborate together, utilize the address book, resolve text chains and move on. Also, there is some great features we will be taking advantage of like scheduling texts and announcements. One of the biggest benefits is the integration with our phone system, Aircall, and with Zendesk. At first we had issues with the Zendesk integration but Textline made some huge improvements and now it all works wonderfully. However, perhaps the biggest pro of all is their customer service. I simply text Textline HQ and I get responses super fast and they always resolve my issues.

Nachteile

One small gripe is that I would prefer images show up as actual images rather than links if over a certain small data limit. But it does preserve quality that way so a small trade-off. I also wish the quality of videos sent and received were better. My biggest issue right now is it does seem like occasionally images are not coming through, or they're taking a long time to send/receive. Haven't fully confirmed this yet but there have been a couple frustrating occasions.

In Betracht gezogene Alternativen

Dialpad

Warum Textline gewählt wurde

Needed a more robust phone and text system for our technical support team

Gründe für den Wechsel zu Textline

Textline had more features, and allows for better workflow and integrations with our support systems.

Antwort von Textline

Hi Jared, Thank you for taking the time to write this review! Great to hear our improvements to our Zendesk integration have helped.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team

Max F.
Gesamtbewertung
  • Branche: Unterhaltung
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

The best SMS app for Pipedrive users

Bewertet am 6.7.2020

Great customer service and a useful product.

Great customer service and a useful product.

Vorteile

Great UI and features for teams needing to SMS their customers.

Nachteile

The pricing per SMS is higher than many other available products (particularly in Aus).

Antwort von Textline

Hi Max,
Thank you for taking the time to write this review!
I am glad to hear that you enjoy our UI and Textline works for teams.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team

Genevieve M.
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Easy to Use Service to Connect with Clients

Bewertet am 25.2.2022

Textline's service is reasonably priced and their support team is very responsive. We've never had...

Textline's service is reasonably priced and their support team is very responsive. We've never had an issue with texts not getting to our clients or clients not being able to respond.

Vorteile

It's ease of use and ability to text clients.

Nachteile

Nothing. It's simplicity is perfect for our needs.

In Betracht gezogene Alternativen

Textedly, Salesmsg und TextMagic

Gründe für den Wechsel zu Textline

Cost, flexibility in pricingm and ease of using the app.

Antwort von Textline

Hi Genevieve,

We appreciate you for taking the time to write this review!
It's great to hear you find Textline easy to use and reasonably priced!

We value your support and we're always open to hear your feedback.
Happy Texting :D
Jenny from the Textline Team

Mikaël C.
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Easy to use two-way-texting with awesome customer service team

Bewertet am 21.10.2020

We needed a two-way-texting solution to add an additional channel to reach our customers and to be...

We needed a two-way-texting solution to add an additional channel to reach our customers and to be able to qualify more sales. Textline made sure to really describe their solutions and all the options that were offered in order for our team to make sure their product was a good fit for us. They support you in your deployment and are only a text or email away to help you in case you need information or just need to discuss features or feedback you may have.

We couldn't be more happier with our choice.

Vorteile

1) Easy to use and user-friendly UI
2) Functionalities can be customized with ease and give your number a personal touch.
3) Customer service is quick, efficient, and they know their product.
4) Setup time was done in about a day, counting the phone number transfer from another provider.

Nachteile

Could use more features in the "automation" function, but this is really not a big deal when you take in count that you can use their API to connect to almost anything.

In Betracht gezogene Alternativen

Zingle

Warum Textline gewählt wurde

The pricing chart was too complicated and it was difficult to create users, not receiving emails or other important information. Always having to contact support to get new credentials.

Zuvor genutzte Software

VirtualPBX

Gründe für den Wechsel zu Textline

Textline had lots of features to offer, great pricing and it was easy to find yourself in their services. No big fluff in the pricing and you pay for what you really need on a monthly basis, finally, a company that gets that smaller business might not be able to commit to a full-year contract on their first use of a service.

Antwort von Textline

Hi Mikael,

Thank you for taking the time to write this review!

I am so delighted to hear you are satisfied with the switch to Textline and our support. We are lucky to have you and we value your support. We're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

5 von 150 Bewertungen angezeigt Alle Bewertungen

Textline Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Textline.

Textline bietet folgende Kostenpläne an:

  • Ab: $ 59,97/Monat
  • Preismodell: Abonnement
  • Gratis Testen: Verfügbar

Limited: $59.97/mo Standard: $89.97/mo Pro: $249.95/mo + messaging costs

Textline hat die folgenden typischen Kunden:

Selbstständig, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Textline unterstützt die folgenden Sprachen:

Englisch

Textline unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

Textline kann in folgende Anwendungen integriert werden:

Aircall, Freshdesk, Gorgias, Help Scout, Nexmo Voice API, Shopify, Slack, Talkdesk, Twilio, Vonage Business Communications, Zapier, Zendesk

Textline bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, Wissensdatenbank, Chat

Ähnliche Kategorien

Sieh alle für Textline gefundenen Softwarekategorien an.