Über tymeshift

tymeshift was made to make Zendesk more effective and to simplify workforce management. tymeshift understands the need for effective WFH tools and offers users automated features like forecasting, scheduling, and data management. Additionally, users are able to complete daily activities and see their schedules straight in Zendesk, taking the extra work out of workforce management. tymeshift helps organizations spend their time being more productive and engaged.

Preisoptionen ab:

$ 5,00/Monat

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Hauptvorteile von tymeshift

- Automatically schedules breaks, channel-specific assignments and more.

- Tracks time spent on Zendesk tickets, calls and chats.

- Real-time Monitoring, shows users what is happening across their entire team & every channel in real time.

- Provides insight into how much each user's time is spent on core support tasks.

- Builds custom scorecards based on chosen metrics to help motivate users.

- Provides notifications for email, chrome, or slack when a user doesn't show up or is stuck on a ticket.

Typische Kunden

  • Freie Mitarbeiter
  • Kleine Unternehmen (2–50)
  • Mittelgroße Unternehmen (51–500)
  • Großunternehmen (500 und mehr)

Einsatz

  • Cloudbasiert
  • On-Premise (vor Ort)

Märkte

Argentinien, Australien, Brasilien, Kanada, Deutschland , Dänemark, Finnland, Frankreich, Vereinigtes Königreich, Irland, Israel, Indien, Island, Malta, Mexiko, Niederlande, Norwegen, Philippinen, Portugal, Schweden, Singapur, Vereinigte Staaten, Südafrika

Unterstützte Sprachen

Englisch

Preisoptionen ab:

$ 5,00/Monat

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Bilder

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Funktionen

Gesamtzahl der Funktionen von tymeshift: 11

  • Aktivitäts-Verfolgung
  • Auftragnehmer-Management
  • Bedarfsplanung
  • Budgetierung/Prognosen
  • Echtzeit-Daten
  • Leistungskennzahlen
  • Mitarbeitereinsatzplanung
  • Mitarbeitermanagement
  • Variable Mitarbeiter
  • Zeit & Anwesenheit
  • Überwachung

Alternativen

Assembled

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Nr. 1 Alternative zu tymeshift
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Workforce Optimization (WFO)

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Verint Automated Quality Management

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NICE Workforce Management

4,7
Nr. 4 Alternative zu tymeshift
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Nutzerbewertungen

Gesamtbewertung

4,9 /5
(10)
Preis-Leistungs-Verhältnis
4,9/5
Funktionen
4,6/5
Bedienkomfort
4,9/5
Kundenbetreuung
5/5

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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Zeigt 5 von 10 Bewertungen
'Rowdie' Mitch
Gesamtbewertung
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great time tracker & employee management tool for ZenDesk

Bewertet am 1.8.2018

Actionable analytics for workforce management.

Actionable analytics for workforce management.

Vorteile

I really enjoy the features and how it is built perfectly for ZenDesk. If you are running a large Help Desk company, these insights are invaluable.

Nachteile

The stand-alone product isn't as good as other time trackers on the market for the money, which I'm sure they are aware of, because it is truly meant for amazing insights within ZenDesk.

Antwort von Tymeshift

Hi Rowdie!
Thank you so much for taking the time to leave this review. We value all the comment we get from our customers and we really appreciate your constructive feedback.
Be sure that we work hard everyday to make Tymeshift the perfect WFM tool for your Team.
Thanks again.
Have a great day!:)

Luis
Gesamtbewertung
  • Branche: Möbel
  • Unternehmensgröße: 201-500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best Value and Support in the Work Force Management Game

Bewertet am 15.10.2021

Tymeshift has been an absolute pleasure to work with since I made the decision to sign with them...

Tymeshift has been an absolute pleasure to work with since I made the decision to sign with them over other options in the work force space. The initial setup and onboarding was smooth and our account representative [SENSITIVE CONTENT] has been with us every step of the way. Even though I probably bug more then I would like, they never make me feel like I'm not being heard or supported. This is honestly what I appreciate the most. Systems can be improved and modified, but that level of care you can't teach. It has to come naturally. Can't end this review without also giving shout outs to the technical support team who responds within minutes of my ticket request. Tymeshift is full of MVP's, too many to name, but you know who you are.

Vorteile

Analytics, ease of set up, customer support and user friendly system for the agents.

Nachteile

I love the system, but there are a few suggestions I have made regarding the reporting metrics and Tymeshift is always willing to listen to my suggestions and funnel up to the development team. That is rare in my experience with vendors.

Gründe für den Wechsel zu tymeshift

Cost and platform demo. I felt with Tymeshift we got more bang for our buck and simplicity.
Sigmund
Gesamtbewertung
  • Branche: Konsumgüter
  • Unternehmensgröße: 201-500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Good timekeeping tool but still has limited functionality

Bewertet am 10.11.2021

Tymeshift was able to solve the divide between the billing hours' discrepancies - it allowed us...

Tymeshift was able to solve the divide between the billing hours' discrepancies - it allowed us visualization in activities that are deemed unproductive givin us more accurate hours values. However, it is still not integrated with our voice team as it cannot attach to Five9. So far it only works with our Zendesk tools. We have limited use of its forecasting and scheduling capabilities even though it is integrated with agents to do so. It is also a bit pricy according to our managers.

Vorteile

Tymeshift can give great solutions to timekeeping especially in getting total billing hours

Nachteile

Tymeshift needs agents to be mindful and diligent in using the plugin to capture their activities

In Betracht gezogene Alternativen

NICE Workforce Management

Gründe für den Wechsel zu tymeshift

Ease of integration with Zendesk systems
Rafael
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 1 001-5 000 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

WFM made easy

Bewertet am 30.11.2021

It's been a great experience. The setup took some time and roll-out only happened after a couple of...

It's been a great experience. The setup took some time and roll-out only happened after a couple of months in, though we've received a lot of support from Tymeshift's team and the available documentation complemented any other question we've had.

Vorteile

Forecasting and automatic scheduling make the most interesting features out of Tymeshift, simplifying the process for us.

Nachteile

The lack of integration capabilities via API, both in ingesting and extracting data together with our HR system.

In Betracht gezogene Alternativen

Assembled

Gründe für den Wechsel zu tymeshift

Automatic scheduling, its ease of navigation for agents, how integrated it is with Zendesk, and the accurate forecasting we've obtained.
Tyler
Gesamtbewertung
  • Branche: Erneuerbare Energien & Umwelt
  • Unternehmensgröße: 51-200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great forecasting & scheduling solution for Zendesk

Bewertet am 13.10.2021

We use Tymeshift to forecast, schedule, and track agent performance. The biggest problem it's...

We use Tymeshift to forecast, schedule, and track agent performance. The biggest problem it's solving for us is getting out of doing this all manually in spreadsheets and digging through Zendesk trying to figure out what agents did for that day.

Vorteile

Forecasting is easy to use and works out of the box, and I like that we can segment tickets based on the different types of work we handle. Scheduling is (mostly) automatic and the interface is one of the best I've tried. Also, their support team is excellent.

Nachteile

I'd like to see more granularity in the agent activity reporting using the same workstreams we have for forecasting and auto scheduling. They say that's coming soon but would highlight it as an opportunity for improvement.

5 von 10 Bewertungen angezeigt Alle Bewertungen

tymeshift Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über tymeshift.

tymeshift bietet folgende Kostenpläne an:

  • Ab: $ 5,00/Monat
  • Preismodell: Abonnement
  • Gratis Testen: Verfügbar

tymeshift.com/pricing

tymeshift hat die folgenden typischen Kunden:

51-200, 201-500, 501-1 000, 1 001-5 000

tymeshift unterstützt die folgenden Sprachen:

Englisch

tymeshift unterstützt die folgenden Geräte:

Wir haben keine Informationen darüber, welche Integrationen tymeshift hat

tymeshift bietet folgende Optionen für Kundensupport:

24/7 Live-Support

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