Über Idiomatic

Idiomatic is the leading customer feedback, analytics provider. Unlike text analytics or simple NLP, Idiomatic's high custom approach is unique in the market for using supervised ML to create granular, accurate, and scalable categorizations.

Idiomatic's platform takes all forms of unstructured customer feedback (Zendesk, Salesforce, Delighted, Qualtrics, Social Media, etc.) and manually creates labels for our AI to automatically categorize and quantify what customers are saying.

As an added benefit, Idiomatic's custom sentiment models also outperform general sentiment tracking because of the custom nature of sentiment within support vs. surveys vs. social. Idiomatic provides world-class PII scrubbing and customized security controls for what data is passed.

Preisoptionen ab:

$ 1 000,00/Monat

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu Idiomatic

Hauptvorteile von Idiomatic

Highly custom, granular models by data source.
Custom sentiment tracking by data source.
No unsupervised, general NLP.
World class customer success.
Unparalleled accuracy in classification of unstructured feedback.
Easy flow of data in and out (you still own your own data).
Easy integrations with any help desk or survey tool.
No engineering support needed from client.
Actionable insight in week 1.

Geräte

Unternehmensgröße

S M L

Preisoptionen ab:

$ 1 000,00/Monat

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu Idiomatic

Bilder

Idiomatic Software - 1
2 weitere anzeigen
Idiomatic Software - 1

Funktionen

Gesamtzahl der Funktionen von Idiomatic: 49

  • API
  • Aktivitäts-Dashboard
  • Alarmfunktion / Benachrichtigungen
  • Anpassbare Berichte
  • Anpassbare Felder
  • Anpassbare Vorlagen
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • Bewertungen
  • Dashboard
  • Dashboard-Erstellung
  • Daten-Import / -Export
  • Datenerfassung und Übertragung
  • Datenextraktion
  • Datenvisualisierung
  • Drittanbieter-Integration
  • Echtzeit-Aktualisierungen
  • Echtzeit-Analytik
  • Echtzeit-Benachrichtigungen
  • Echtzeit-Berichterstattung
  • Echtzeit-Daten
  • Echtzeitüberwachung
  • Etikettierung
  • Feedback-Management
  • Filtern
  • Für E-Commerce
  • Kundenerlebnis-Management
  • Kundenportal
  • Kundensegmentierung
  • Maschinelles Lernen
  • Mehrfache Datenquellen
  • Mehrsprachig
  • Modell-Training
  • Multichannel-Datenerfassung
  • Negatives Feedback Management
  • Rollen-basierte Genehmigung
  • Sentiment-Analyse
  • Social-Media-Integration
  • Statistische Modellierung
  • Suchen / filtern
  • Textanalyse
  • Trend-Analysen
  • Umfragen & Feedback
  • Verarbeitung natürlicher Sprache
  • Visuelle Analytik
  • Warnungen / Eskalation
  • Warteschlangenmanagement
  • Zugriffskontrollen / Berechtigungen
  • Überwachung

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Nutzerbewertungen

Gesamtbewertung

4,7 /5
(16)
Preis-Leistungs-Verhältnis
4,4/5
Funktionen
4,4/5
Bedienkomfort
4,7/5
Kundenbetreuung
4,9/5

Hast du Idiomatic bereits?

Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Eine Bewertung schreiben
5 von 16 Bewertungen angezeigt
Jon A. Jon A.
Gesamtbewertung
  • Branche: Internet
  • Untern. Größe: 1 001-5 000 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great product, extreme time saver!

Bewertet am 1.11.2021

The Idiomatic team was extremely helpful and prepared throughout the initial set-up with my team's...

The Idiomatic team was extremely helpful and prepared throughout the initial set-up with my team's Zendesk data. The product itself is amazing. It saves me so much manual work and allows me to immediately address issues instead of gathering evidence. Being able to track issues using tags makes things so much better too. Overall, the team and the dashboard provide great real-time, high level overviews of what the team is experiencing and is incredibly easy to use.

Vorteile

Ease of use and saves so much manual work.

Nachteile

Private channel for Slack real time notifications takes too much work to integrate. Settled for general Slack channel with other team notifications.

Rodion G. Rodion G.
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Untern. Größe: 1 001-5 000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Great flexible ML categorization tool for text and a super reliable SaaS partner

Bewertet am 12.11.2021

I have had a great overall experience with Idiomatic, both as a product and service provider. The...

I have had a great overall experience with Idiomatic, both as a product and service provider. The Idiomatic team is highly responsive, great at internalizing our use-cases, and always available to provide support. They are truly partners when it comes to our needs and wants.

Vorteile

Idiomatic allowed us to scale up our issue classification and introduce smarter routing and categorization into our support workflows. Additionally, Idiomatic integrates really well into various parts of our tech stack, which lets us leverage its output beyond just the Idiomatic interface and has been a value-add in routing within our CMS and allowed us to have user-facing surveys that we wouldn't be able to support with just human eval

Nachteile

It's not a big problem, but I'd love for more user-level configuration options. We currently have to go through the Idiomatic team for a lot of things but given how great the team is to work with, it's not really a pain point. I could also understand that it helps Idiomatic maintain a level of service provision they're comfortable with, but I generally love being able to do self-serve things so it's my only call out.

Ciara C. Ciara C.
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Untern. Größe: 1 001-5 000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Idiomatic Review

Bewertet am 5.11.2021

I really enjoyed the experience of working with Idiomatic - it really served us in terms of...

I really enjoyed the experience of working with Idiomatic - it really served us in terms of identifying issues in particular spikes in volume (although these were often too late!) I also appreciated all the help we got from our CSM [SENSITIVE CONTENT] - she was always willing to work with us on workaround for things that may not be possible, build ad hoc filters for us and had a great knowledge of our product as a whole!

Vorteile

Very intuitive user interface - was easy to see, navigate and locate data that we embedded

Nachteile

I found that the overall experience with the platform was positive, however there was often instances where there were promises of new products that were on the product roadmap that we would rarely see come to fruition. It was a small thing , but important for us to visualise the data correctly but the ability to not be able to customise colours / formatting of graphs was something I would like liked to see. In addition .
I think also being able to modify and edit graphs to add in trend graphs - multiple data points in one graph would be useful to visualise trends

Antwort von Idiomatic

Hi Ciara. Thank you for your honest feedback. We have been a bootstrapped company for a long time so haven't had as many resources to iterate. However, our recent funding allows us to hire a first marketing hire on the team (TMI?)

Liis S. Liis S.
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Untern. Größe: 501-1 000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Idiomatic is a great partner

Bewertet am 5.11.2021

Idiomatic does support contacts analysis really really well and they are an amazing partner to work...

Idiomatic does support contacts analysis really really well and they are an amazing partner to work with if this is an area you want to invest in!

Vorteile

Idiomatic is a great partner to work with. They are very responsive and accommodating and always such a joy to work with.

Their product is geared towards customer support use cases, which we love! It has drastically changed how we report on contact drivers and share the voice of the customer insights with the rest of the organization. It is not only real-time but requires many times less effort than we ever imagined is possible.

Nachteile

Other competitors in the market are pushing ahead faster with new features and integrations. I wish there were more new developments/ features coming up faster to get to parity with what others are doing, like integrations with analytics software and key phrases highlights within different categories.

Luke E. Luke E.
Gesamtbewertung
  • Branche: Verlagswesen
  • Untern. Größe: 51-200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Idiomatic is a great product with excellent account management and customer success teams

Bewertet am 4.11.2021

Our entire team has access to the data that we're getting from our customers in a very accessible...

Our entire team has access to the data that we're getting from our customers in a very accessible and customizable dashboard.

Vorteile

Idiomatic makes it easy for our team and our entire company to segment and analyze customer issues. Everyone at Medium is encouraged to log in with SSO and look at what our users are contacting us about. It's also easy to create reports and decks for presentations and to see how trends change over time. The Idiomatic Customer Success Team is also very helpful and always available when needed. They also send a weekly email to the whole company highlighting issues that we customize together.

Nachteile

There's nothing about Idiomatic that I can identify as areas for improvement at this time.

Antwort von Idiomatic

Thanks so much Luke. We've really enjoyed working with you through the years and I hope you can see some of our great new features coming out soon that blow you away!

5 von 16 Bewertungen angezeigt Alle Bewertungen

Idiomatic Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Idiomatic.

Idiomatic bietet folgende Kostenpläne an:

  • Beginnt ab: $ 1 000,00/Monat
  • Preismodell: Kostenlose Version, Abonnement
  • Gratis Testen: Verfügbar

Idiomatic hat die folgenden typischen Kunden:

51-200, 201-500, 501-1 000, 1 001+

Wir haben keine Informationen darüber, welche Sprachen Idiomatic unterstützt

Idiomatic unterstützt die folgenden Geräte:

Wir haben keine Informationen darüber, welche Integrationen Idiomatic hat

Idiomatic bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank

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