Kommunicate
Über Kommunicate
Kommunicate is a live chat software designed to help businesses in the healthcare, eCommerce, education and other sectors build custom AI-based chatbots. Administrators can create NLP-powered support bots to schedule meetings, qualify leads, and support customers.
The platform enables managers to visualize data across conversation history, events, and user information to manage client communications. Other features include conversation routing, rich messaging templates, team roles, customer satisfaction (CSAT) ratings, reporting dashboard, and fallback emails. Kommunicate allows teams to create and deploy a personalized knowledge base and frequently answered questions (FAQs) across websites. Supervisors can also set up canned responses for common queries, add tags to categorize conversations, and share chat transcripts with colleagues.
Kommunicate lets stakeholders automatically resolve dormant conversations and hand over unanswered communications to humans. Operators can also create and send custom welcome, away, and greeting messages to website visitors via a white-labeled chat widget.
Preisoptionen ab:
$ 40,00/Monat
- Kostenlose Version
- Gratis Testen
- Abonnement
Die 5 Top-Alternativen zu Kommunicate
Typische Kunden
- Freie Mitarbeiter
- Kleine Unternehmen (2–50)
- Mittelgroße Unternehmen (51–500)
- Großunternehmen (500 und mehr)
Einsatz
- Cloudbasiert
- On-Premise (vor Ort)
Märkte
Vereinigte Staaten
Unterstützte Sprachen
Englisch
Preisoptionen ab:
$ 40,00/Monat
- Kostenlose Version
- Gratis Testen
- Abonnement
Die 5 Top-Alternativen zu Kommunicate
Bilder
Funktionen
Gesamtzahl der Funktionen von Kommunicate: 35
Alternativen
Intercom
LiveChat
Zendesk Suite
Pure Chat
Nutzerbewertungen
Hast du Kommunicate bereits?
Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.
- Branche: Computer-Software
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Saved my school project.
Bewertet am 8.6.2021
We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how...
We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot.
The option to add FAQs in such an easy way opened a variety of possibilities for what we could do with our chatbot.
Vorteile
It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service.
I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project.
We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools.
Nachteile
There wasn't anything I didn't like. Everything was amazing
- Branche: Marketing & Werbung
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Impact for our first project using Kommunicate
Bewertet am 2.1.2020
The whole company is satisfied with the product, as it has increased by 800% the flow of conversatio...
The whole company is satisfied with the product, as it has increased by 800% the flow of conversations that were maintained on our site, compared to the tool that was used before.
Vorteile
the possibility to connect our Chatbots made in DialogFlow in a very fast and simple way.
Nachteile
It's a pretty new platform in my opinion and we need to polish some aspects, but that if, any doubts or queries you have about the platform (or something you don't find on it and you need to implement it) are answering very quickly by email ...
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Promises vs reality
Bewertet am 16.4.2021
The core functionality doesn't work despite all their promises.
My experience with Applozic /...
The core functionality doesn't work despite all their promises.
My experience with Applozic / Kommunicate started well and then I was progressively more and more disappointed.
Simply put - the software doesn't do what it says it will do. We had issues with the web dashboard not showing the same conversations as the mobile app version. With chat histories not showing. With assigned chats not appearing in the assigned conversations tab. With documentation not being up to date for integrations.
We started on the free and were about to progress up to paid plans, but if the core functionality doesn't work then why would we?
The whole experience is disappointing, especially after we spent a lot of development time on our side getting things right. It was then further soured with the attitude of the [SENSITIVE CONTENT HIDDEN]. Very curt and non customer friendly, despite being the opposite at the start in his early days. And then his staff's willingness to help and customer support were very poor to match.
I wished things would have worked out, but this is not a company I would recommend.
Vorteile
Basic agent to customer chat originally worked fine.
Nachteile
The fact that core things didn't work. It was always a struggle.
- Branche: Computer-Software
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Best Chatbot Management tool.
Bewertet am 2.9.2019
Overall Experience is really good. There were no any simple way to integrate the chatbots created...
Overall Experience is really good. There were no any simple way to integrate the chatbots created using dialogflow. But after discovering Kommunicate all the integration and session management stuff became very easy and stable. So they have solved a huge problem and made chatbot management process very easy and stable.
Vorteile
Kommunicate provides easy ways to manage your chatbots. It provides easy chatbot integration methods to integrate your chatbot to web , android and iOS. After integrating your chatbot it helps you to manage your chatbot. User session management is nicely done by Kommunicate where we can see the history of conversations with users very clearly. Also we can get the user details from Pre Lead Collections where user is prompt to add details before starting the conversation. And also the Dialogflow integration also works flawlessly.
Nachteile
So far I have no issue with Kommunicate. It provides all the features I needed from a chatbot management tool with ease.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
The best option
Bewertet am 30.1.2020
We use Kommunicate with our clients to integrate bots and human support.
We use Kommunicate with our clients to integrate bots and human support.
Vorteile
It's easy to configure and use. Also the support team is great!
Nachteile
Nothing! Actually all is running good. We haven't problems
Kommunicate Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Kommunicate.F. Welche Preispläne bietet Kommunicate an?
Kommunicate bietet folgende Kostenpläne an:
- Ab: $ 40,00/Monat
- Preismodell: Abonnement
- Gratis Testen: Verfügbar
It is based on a number of team members. A 30-day free trial is available. See pricing details below: Start: $40 /mo; $400 /yr Grow: $100 /mo; $1000 /yr Scale: $400 /mo; $4000 /yr Business: Please contact Kommunicate for pricing details.
F. Wer sind die typischen Nutzer von Kommunicate?
Kommunicate hat die folgenden typischen Kunden:
Selbstständig, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
F: Welche Sprachen werden von Kommunicate unterstützt?
Kommunicate unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt Kommunicate mobile Geräte?
Kommunicate unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Kommunicate?
Kommunicate kann in folgende Anwendungen integriert werden:
Agile CRM, Amazon Lex, BigCommerce, Flutter, IBM Watson Assistant, Ionic, PhoneGap, Pipedrive, PrestaShop, Shopify, Squarespace, Telegram, WhatsApp, Wix, WordPress, Zapier, Zendesk Suite
F. Welche Varianten der Kundenbetreuung bietet Kommunicate an?
Kommunicate bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
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