Kommunicate

We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot.
The option to add FAQs in such an easy way opened a variety of possibilities for what we could do with our chatbot.

The whole company is satisfied with the product, as it has increased by 800% the flow of conversations that were maintained on our site, compared to the tool that was used before.

The core functionality doesn't work despite all their promises.
My experience with Applozic / Kommunicate started well and then I was progressively more and more disappointed.
Simply put - the software doesn't do what it says it will do. We had issues with the web dashboard not showing the same conversations as the mobile app version. With chat histories not showing. With assigned chats not appearing in the assigned conversations tab. With documentation not being up to date for integrations.
We started on the free and were about to progress up to paid plans, but if the core functionality doesn't work then why would we?
The whole experience is disappointing, especially after we spent a lot of development time on our side getting things right. It was then further soured with the attitude of the [SENSITIVE CONTENT HIDDEN]. Very curt and non customer friendly, despite being the opposite at the start in his early days. And then his staff's willingness to help and customer support were very poor to match.
I wished things would have worked out, but this is not a company I would recommend.

Overall Experience is really good. There were no any simple way to integrate the chatbots created using dialogflow. But after discovering Kommunicate all the integration and session management stuff became very easy and stable. So they have solved a huge problem and made chatbot management process very easy and stable.

We use Kommunicate with our clients to integrate bots and human support.