Über Kommunicate

Kommunicate is a live chat software designed to help businesses in the healthcare, eCommerce, education and other sectors build custom AI-based chatbots. Administrators can create NLP-powered support bots to schedule meetings, qualify leads, and support customers.

The platform enables managers to visualize data across conversation history, events, and user information to manage client communications. Other features include conversation routing, rich messaging templates, team roles, customer satisfaction (CSAT) ratings, reporting dashboard, and fallback emails. Kommunicate allows teams to create and deploy a personalized knowledge base and frequently answered questions (FAQs) across websites. Supervisors can also set up canned responses for common queries, add tags to categorize conversations, and share chat transcripts with colleagues.

Kommunicate lets stakeholders automatically resolve dormant conversations and hand over unanswered communications to humans. Operators can also create and send custom welcome, away, and greeting messages to website visitors via a white-labeled chat widget.

Preisoptionen ab:

$ 40,00/Monat

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu Kommunicate

Geräte

Unternehmensgröße

S M L

Märkte

Vereinigte Staaten

Unterstützte Sprachen

Englisch

Preisoptionen ab:

$ 40,00/Monat

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu Kommunicate

Bilder

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Funktionen

Gesamtzahl der Funktionen von Kommunicate: 35

  • Absichtserkennung
  • Automatische Antworten
  • Berichterstattung / Analyse
  • Chatbot
  • Code-Free Development
  • Drittanbieter-Integration
  • E-Mail-Management
  • Echtzeit-Chat für Kunden
  • Filesharing
  • Geotargeting
  • KI/Maschinelles Lernen
  • Kundendatenbank
  • Kundenspezifisches Branding
  • Leistungskennzahlen
  • Live-Chat
  • Mehrsprachig
  • Mobiler Zugriff
  • Multi-Channel-Kommunikation
  • Offline-Formular
  • Proaktiver Chat
  • Self-Service Portal
  • Social-Media-Integration
  • Spracherkennung
  • Supportticket-Management
  • Transfer / Weiterleitung
  • Transkripte / Chatverlauf
  • Umfragen & Feedback
  • Verarbeitung natürlicher Sprache
  • Virtueller Assistent
  • Vorformulierte Antworten
  • Vorkonfigurierte Bots
  • Warnungen / Eskalation
  • Warteschlangenmanagement
  • Wissensbasis-Management
  • für Entwickler

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Pure Chat ist eine Live-Chat-Software, die Nutzern unbegrenzte Operatoren, unbegrenzte Chats, einen vollständigen...

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Nr. 3 Alternative zu Kommunicate
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Botgate

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Nutzerbewertungen

Gesamtbewertung

4,6 /5
(39)
Preis-Leistungs-Verhältnis
4,4/5
Funktionen
4,4/5
Bedienkomfort
4,5/5
Kundenbetreuung
4,7/5

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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

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Zeigt 5 von 39 Bewertungen
María del pilar S.
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Saved my school project.

Bewertet am 8.6.2021

We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how...

We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot.
The option to add FAQs in such an easy way opened a variety of possibilities for what we could do with our chatbot.

Vorteile

It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service.
I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project.
We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools.

Nachteile

There wasn't anything I didn't like. Everything was amazing

Sergey P.
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51-200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Impact for our first project using Kommunicate

Bewertet am 2.1.2020

The whole company is satisfied with the product, as it has increased by 800% the flow of conversatio...

The whole company is satisfied with the product, as it has increased by 800% the flow of conversations that were maintained on our site, compared to the tool that was used before.

Vorteile

the possibility to connect our Chatbots made in DialogFlow in a very fast and simple way.

Nachteile

It's a pretty new platform in my opinion and we need to polish some aspects, but that if, any doubts or queries you have about the platform (or something you don't find on it and you need to implement it) are answering very quickly by email ...

Jeremy R.
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Promises vs reality

Bewertet am 16.4.2021

The core functionality doesn't work despite all their promises.
My experience with Applozic /...

The core functionality doesn't work despite all their promises.
My experience with Applozic / Kommunicate started well and then I was progressively more and more disappointed.
Simply put - the software doesn't do what it says it will do. We had issues with the web dashboard not showing the same conversations as the mobile app version. With chat histories not showing. With assigned chats not appearing in the assigned conversations tab. With documentation not being up to date for integrations.
We started on the free and were about to progress up to paid plans, but if the core functionality doesn't work then why would we?
The whole experience is disappointing, especially after we spent a lot of development time on our side getting things right. It was then further soured with the attitude of the [SENSITIVE CONTENT HIDDEN]. Very curt and non customer friendly, despite being the opposite at the start in his early days. And then his staff's willingness to help and customer support were very poor to match.
I wished things would have worked out, but this is not a company I would recommend.

Vorteile

Basic agent to customer chat originally worked fine.

Nachteile

The fact that core things didn't work. It was always a struggle.

Yasiru G.
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 51-200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Best Chatbot Management tool.

Bewertet am 2.9.2019

Overall Experience is really good. There were no any simple way to integrate the chatbots created...

Overall Experience is really good. There were no any simple way to integrate the chatbots created using dialogflow. But after discovering Kommunicate all the integration and session management stuff became very easy and stable. So they have solved a huge problem and made chatbot management process very easy and stable.

Vorteile

Kommunicate provides easy ways to manage your chatbots. It provides easy chatbot integration methods to integrate your chatbot to web , android and iOS. After integrating your chatbot it helps you to manage your chatbot. User session management is nicely done by Kommunicate where we can see the history of conversations with users very clearly. Also we can get the user details from Pre Lead Collections where user is prompt to add details before starting the conversation. And also the Dialogflow integration also works flawlessly.

Nachteile

So far I have no issue with Kommunicate. It provides all the features I needed from a chatbot management tool with ease.

Jorge esteban C.
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The best option

Bewertet am 30.1.2020

We use Kommunicate with our clients to integrate bots and human support.

We use Kommunicate with our clients to integrate bots and human support.

Vorteile

It's easy to configure and use. Also the support team is great!

Nachteile

Nothing! Actually all is running good. We haven't problems

In Betracht gezogene Alternativen

LiveChat, Pure Chat und Zendesk
5 von 39 Bewertungen angezeigt Alle Bewertungen

Kommunicate Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Kommunicate.

Kommunicate bietet folgende Kostenpläne an:

  • Ab: $ 40,00/Monat
  • Preismodell: Abonnement
  • Gratis Testen: Verfügbar

It is based on a number of team members. A 30-day free trial is available. See pricing details below: Start: $40 /mo; $400 /yr Grow: $100 /mo; $1000 /yr Scale: $400 /mo; $4000 /yr Business: Please contact Kommunicate for pricing details.

Kommunicate hat die folgenden typischen Kunden:

Selbstständig, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Kommunicate unterstützt die folgenden Sprachen:

Englisch

Kommunicate unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

Kommunicate kann in folgende Anwendungen integriert werden:

Agile CRM, Amazon Lex, BigCommerce, Flutter, IBM Watson Assistant, Ionic, PhoneGap, Pipedrive, PrestaShop, Shopify, Squarespace, Telegram, WhatsApp, Wix, WordPress, Zapier, Zendesk

Kommunicate bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat

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