---
description: Ausführliche Erfahrungsberichte zu Forethought mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Forethought dank GetApp Austria mit ähnlichen Produkten.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Forethought Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026
---

Breadcrumb: [Startseite](/) > [Wissensdatenbank Software](/directory/2823/knowledge-base/software) > [Forethought](/software/2056046/forethought)

# Forethought

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> Forethought ist ein fortschrittlicher generativer KI-Agent für die Kundenbetreuung, der speziell auf deine Daten geschult ist.
> 
> Bewertung: **4.5/5** von 11 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

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## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.5/5** | 11 Nutzerbewertungen |
| Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Forethought Technologies
- **Gegründet**: 2017

## Gewerblicher Kontext

- **Preismodell**:  (Gratis Testen)
- **Zielgruppe**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert
- **Unterstützte Sprachen**: Arabisch, Baskisch, Bulgarisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Estnisch, Finnisch, Französisch, Galicisch, Griechisch, Hebräisch, Hindi, Indonesisch, Irisch, Isländisch, Italienisch, Japanisch, Kasachisch, Katalanisch, Koreanisch, Kroatisch, Lettisch, Litauisch, Malaiisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Serbisch, Serbisch, Slowakisch, Slowenisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch, Vietnamesisch
- **Verfügbare Länder**: Australien, Belgien, Brasilien, Deutschland, Estland, Finnland, Frankreich, Irland, Israel, Italien, Kanada, Malaysia, Mexiko, Neuseeland, Niederlande, Norwegen, Schweden, Schweiz, Singapur, Spanien und 4 weitere

## Funktionen

- Abfragevorschläge
- Absichtserkennung
- Aktivitäts-Dashboard
- Alarmfunktion / Benachrichtigungen
- Anpassbare Felder
- Automatische Antworten
- Automatisiertes Routing
- Berichterstattung / Analyse
- Berichterstattung und Statistik
- CRM-Systeme
- Chat / Messaging
- Chat-Transkription
- Chatbot-Software
- Code-Free Development
- Customer Communication
- Daten-Import / -Export
- Drag-and-Drop
- Einmalige Anmeldung
- Engagement-Tracking
- Etikettierung

## Integrationen (11 insgesamt)

- Dialpad
- Dialpad Ai Contact Center
- HubSpot CRM
- HubSpot Service Hub
- Kustomer
- Salesforce Service Cloud
- ServiceNow
- ServiceNow IT Service Management
- Talkdesk
- Zendesk Suite
- Zendesk Sunshine

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support

## Category

- [Wissensdatenbank Software](https://www.getapp.at/directory/2823/knowledge-base/software)

## Ähnliche Kategorien

- [Wissensdatenbank Software](https://www.getapp.at/directory/2823/knowledge-base/software)
- [Generative KI-Tools](https://www.getapp.at/directory/3874/generative-ai/software)
- [CEM Software (Customer Experience Management)](https://www.getapp.at/directory/601/customer-experience/software)
- [Help-Desk-Software](https://www.getapp.at/directory/287/help-desk-ticketing/software)
- [ITSM Tools](https://www.getapp.at/directory/292/it-service-management-itsm/software)

## Alternativen

1. [Freshdesk](https://www.getapp.at/software/10317/freshdesk) — 4.5/5 (3410 reviews)
2. [Zendesk Suite](https://www.getapp.at/software/9448/zendesk) — 4.4/5 (4074 reviews)
3. [LiveAgent](https://www.getapp.at/software/91301/liveagent) — 4.7/5 (1754 reviews)
4. [Milvus](https://www.getapp.at/software/132287/milvus) — 4.8/5 (298 reviews)
5. [LiveChat](https://www.getapp.at/software/8385/livechat) — 4.6/5 (1716 reviews)

## Nutzerbewertungen

### "Forethought is easy to work with\!" — 4.0/5

> **Alex** | *13. März 2026* | E-Learning | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: The Forehtought team is easy to engage with.  Solve as a support tool meets our business needs.  We also gain great value with their spamtriage model and discover insights to pull metrics we need for our business reporting.
> 
> **Nachteile**: Currently reviewing user sentiment (CSAT) is a very manual process wthout an AI analysis layer to provide us with feedback insights \& actionable items.

We also did have to work very closely with Forethought over many months to get to a state where the reporting output/dashboard gave us what we needed for our operations
> 
> Overall very positive and easy to engage with company/team.  Happy to work with the FT team.  In general they have been a very willing and eager partner to assist us with making iterative improvements to the Solve \& discover insights experience for us to be able to manage and improve our eus business via solve.

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### "Forethought's performance is very good" — 5.0/5

> **Fotios** | *4. Dezember 2022* | Computer-Software | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: I like how it automates everything and combines your knowledge base.
> 
> **Nachteile**: It's not always accurate. The product's AI could use some tweaking.
> 
> Overall, it's a great product and it helps a lot.

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### "Forethought is a solid business tool for email deflection" — 4.0/5

> **Celena** | *24. August 2021* | Internet | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: Contact deflection rates and configurability to improve quality.
> 
> **Nachteile**: It takes a lot of work to ensure the model fits business needs.

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### "It help businesses to improve their customer service operations." — 4.0/5

> **shivasish** | *9. März 2023* | Marktforschung | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: Their main offering is "Agatha Answers," an AI-powered knowledge management platform that uses machine learning and natural language processing to automate customer support.
> 
> **Nachteile**: Although AI-based solutions like Forethought's Agatha Answers are intended to deliver precise and effective answers to customer inquiries, they might occasionally fall short of a human agent's level of accuracy.
> 
> For companies looking to enhance customer service processes and offer a better customer experience, Forethought's software solutions can be useful resources. Their AI-based technology has the potential to lower costs and boost productivity, which can aid companies in remaining competitive in the current market.

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### "Great tool for help desk; I look forward to seeing more updates and features." — 4.0/5

> **Emilie** | *1. September 2021* | Druck | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: It generates past tickets or articles which are pretty relevant to the page you are on. The ability to preview without having to open a new window entirely and add to a reply with the click of a button is a huge timesaver. There's also a combination of categories from past tickets to articles, which can be helpful, especially as they are organized separately. It's a great add-on where it's easily accessible when needed, but does not take away from ease-of-use on Zendesk overall.
> 
> **Nachteile**: I noticed that the articles used to include a direct hyperlink when added to a reply, but now just add the content of the article. It would be nice if we could have both features. In addition, it might be fun to see the ability to search within a user's past email history to generate relevant tickets specific to that user as well for any longstanding issues.
> 
> The ability to connect easily with other resources is so helpful\! I'm looking forward to seeing the further developments and especially seeing more what Agatha is capable of.

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## Links

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