--- description: Ausführliche Erfahrungsberichte zu Zoho Voice mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Zoho Voice dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Voice Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [CCM-Software](/directory/1139/customer-communications-management/software) > [Zoho Voice](/software/2057395/zoho-voice) # Zoho Voice Canonical: https://www.getapp.at/software/2057395/zoho-voice Seite: 1 / 3\ Zurück: [Nächste Seite](https://www.getapp.at/software/2057395/zoho-voice?page=2) > Zoho Voice ist ein cloudbasiertes VoIP-Telefonsystem, das speziell für KMU entwickelt wurde. Zoho Voice positioniert ein Telefonsystem auch in anderen Zoho-Anwendungen wie CRM, Desk, Recruit und Bigin, sodass du Anrufe bearbeiten kannst, ohne die Plattform zu verlassen. > > Bewertung: **4.0/5** von 46 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.0/5** | 46 Nutzerbewertungen | | Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 3.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Zoho - **Gegründet**: 1996 ## Gewerblicher Kontext - **Startpreis**: $ 34,00 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Niederländisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Agenten-Schnittstelle - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Anrufer-ID - Anpassbare Berichte - Anruf-Tagging - Anrufaufzeichnung - Anrufer-ID - Anruferprofile - Anrufplanung - Anrufprotokoll - Anrufverfolgung - Anrufverteilung - Anrufüberwachung - Archivierung & Aufbewahrung - Aufzeichnung - Aufzeichnung bei Bedarf ## Integrationen (7 insgesamt) - Bigin by Zoho CRM - Zoho CRM - Zoho Desk - Zoho Meeting - Zoho One - Zoho Recruit - Zoho Workplace ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [CCM-Software](https://www.getapp.at/directory/1139/customer-communications-management/software) ## Ähnliche Kategorien - [CCM-Software](https://www.getapp.at/directory/1139/customer-communications-management/software) - [Call Tracking Software](https://www.getapp.at/directory/749/call-tracking/software) - [IVR Software (Interactive Voice Response)](https://www.getapp.at/directory/289/ivr/software) - [Software zur Anrufaufzeichnung](https://www.getapp.at/directory/935/call-recording/software) - [Call-Center Software](https://www.getapp.at/directory/275/call-center/software) ## Alternativen 1. [Ringover](https://www.getapp.at/software/117547/ringover) — 4.7/5 (891 reviews) 2. [Nextiva](https://www.getapp.at/software/91289/nextiva) — 4.6/5 (919 reviews) 3. [3CX](https://www.getapp.at/software/103409/3cx) — 4.4/5 (468 reviews) 4. [RingEX](https://www.getapp.at/software/105173/ringcentral-mvp) — 4.2/5 (1206 reviews) 5. [Dialpad](https://www.getapp.at/software/103849/dialpad-sell) — 4.2/5 (571 reviews) ## Nutzerbewertungen ### "ZOHO VOICE - Must have - and get CRM with it." — 5.0/5 > **Michael** | *24. September 2024* | Versicherung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It's easy to use...also, how it integrates with the CRM. DropVoice is a dream. But that isn't a huge deal. Dispositioning a call is easy too and customizable. > > **Nachteile**: The only thing I would say about DropVoice is that it doesn't take a standard windows recording. I have to convert the file. Also, for some phone numbers it auto sends as an out-of-country call even though it clearly isn't one. Have to stop it and manually type in the number. Again, not a huge deal. > > Overall experience is excellent. Easy to use, support is great, linking with crm is a huge bonus, and the way it's customizable. Price Point is EXCELLENT TOO. Value to cost is really good. ----- ### "Good product" — 4.0/5 > **Yonatan** | *15. Oktober 2024* | Alternative Medizin | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Easy setup across multiple devices, I already use Zoho ecosystem so Voice was a no-brainer. > > **Nachteile**: Pricing for additional agents is too high ----- ### "Cheap - ....." — 2.0/5 > **Anonymer Nutzer** | *22. November 2024* | Marketing & Werbung | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: Just the cost. Not much else to like .. > > **Nachteile**: Poor call quality and not many features. > > Not very impressed, despite the cheap cost ----- ### "Non-Sales Review of Zoho Voice" — 4.0/5 > **Darrin** | *25. September 2024* | Staatsverwaltung | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Liked that we could link it to Zoho Desk and that we could do the configuration in-house. > > **Nachteile**: I think that super admin users should be able to access user's accounts as with Zoho Desk, we don't have users actually ever login to Zoho Voice, except when they are new to set them up. Seems that as a super admin, we should be able to set them up without them. We also struggle with the missed calls as we do not want missed calls creating tickets in Zoho Desk, unless there is a voicemail. Right now, agents waste lots of time searching those tickets looking for voicemails. Voicemails are also, not working so well since the update a few weeks ago. The player doesn't work at all, and some users cannot actually open the link. We want to use the transcription of the voicemail, but had to turn that off due to it's high cost. If there is a plan to lower that rate, we would use it again. We also are a bit disappointed in the text feature as when we tested this, when a text came in, every agent received it instead of that text being round-robin assigned to an agent. This caused confusion and we rolled it out. If we are not using this correctly, please let us know as it would be so nice to have. Last item is the credits as we would rather be able to pay from an invoice rather than a credit card and they always add tax in there when we are a tax exempt State government agency. > > Love the support we get in Zoho Voice\! I find that we get a quicker and better response in Voice than we do in Desk. Kavi is great and responds to the majority of items we sent. I like the chat feature also, and wished Desk had that. I will say in the beginning we were hoping for some help in getting us set-up or to show us some best practice ideas. We tried the on-boarding calls in the beginning but they were with other clients and we didn't learn a whole lot. I think we'd use the system more, if we knew the things we don't know. ----- ### "The most user-friendly VoIP system out there\!" — 5.0/5 > **Oscar** | *9. Oktober 2024* | Versicherung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: its design is super user-friendly, easy to understand. > > **Nachteile**: There is lack of guidance on how to do 10DLC compliance certification correctly. > > Its been good so far and I am hoping this changes to great in the near future ----- Seite: 1 / 3\ Zurück: [Nächste Seite](https://www.getapp.at/software/2057395/zoho-voice?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/2057395/zoho-voice) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten