Kigo

Kigi can offer you all solution such as website channel manager in one package. They have the newest technology and setup.

For a small company with only one or two properties, KIGO is expensive. KIGO is more suitable for the big players

I start by saying that i think no one suffer as much with kigo as we did! Looking back (8 years) i consider that the learning curve and expertise we got form all the problems we faced made us the company we are today and for this we are very thankful.

For all potentional clients looking to Kigo this is what you need to know:

1) There are no perfect software systems (gold rule), but after all the changes Kigo did in 2017 i know that Kigo is not only the best software on the market but also will change the way that many PM do their business and is always adding new features and solutions that will surprise you and put your business on the right track.

2) The customer support is incredible, and allow me the personal BIG thank you to Júlia Peixoto that completely changed the relation and vision we had with Kigo through her work.

3) the leader of Kigo, is a visionary and I know he is already changing our market and a lot more will come.
4) I would need to highlight the rest of the team, but having people like is a game changer and give us all the trust on their future.

5) Finally, i do remember an ad Kigo had few years ago that said "Do not bring a Knife to a Guns Fight" (i know it´s to American) but actually it honestly represents what working with kigo means: you count with a system (that is not perfect) but allows you to be on top of the game, feel protected and prepared for the future!

To be fair, with 8 years experience using the system, 1500 characters wouldn´t be enough! However, i would like to add my value to this question by focusing on something diferent that you will find from the other reviews:

1) There are no perfect systems, so there is no point of putting all the faults on a system and expect all the solutions just because you are paying a small fee per month.

2) It´s very funny to see clients from Kigo or other PMS, making huge complains about the service provided when everybody makes errors and bad experiences on their companies, pointing the finger it´s easy, how you contribute to avoid them and make a better service is what is important and on this field, kigo, since 2017, have been delivering.

3) In RentExperience, we learned a basic rule, a company like Kigo won´t make a solution for one specific client so you need to understand your business, your goals and how you will achieve them. The value proposition of Kigo nowadays is to give you a software that can give you "peace of mind" of the day to day work and make your company more efficient but the rest it will have to come from you!

To finalize, there is a reason why we still work with Kigo....because we are believers! We believe on Kigo system and their team! They are always looking to the future and developing new tools to companies like us to be better and at the end of the day, allow us to make more money!

good support even though support are at the mercy of the developers when it comes to more serious issues. Calendars update nicely across the channel manager

Kigo seems more intent on rolling out new more expensive software rather than addressing issues that I, and no doubt many other current customers have. Many of my issues, although relatively minor have not been resolved in the last 12months. The Kigo websites look decent enough but their functionality for would be online bookers is very poor. To add, I am now told that my ongoing issues won't be resolved as Kigo will roll out an updated version of the software as well as new look/functionality websites. Rather than do the right thing and give old customers access to these new features Kigo want me to signa new contract and pay more per month + tack on a monthly hosting website fee (a hosting fee that was already included in my current contract).

The Booking Engine Setup is very straightforward to use for setting up booking rules, whilst the App Bookings Manager functionality itself is equally easy to use for receiving payments, issuing refunds, communicating with Customers, and in general for managing all the various different aspects of vacation bookings.

The Analytics Dashboard within the App is an exceptionally useful tool for providing a snapshot of the current status of reservations, which helps a great deal in organising property housekeeping and maintenance services, besides enabling us to quickly and efficiently produce detailed real-time progress reports to the reservations team and overall performance reports for company shareholders.

Apart from the functionalities, we continue to receive an outstanding level of customer support from all areas, be that from our dedicated Account Manager, Web Development Expert or Members of the Billing Team. Queries are promptly resolved within a timely and satisfactory manner.

All in all, most of the software functionalities are intuitive and user friendly, whilst the Team behind the software is continuously fine tuning them and keeps adding new features.

Using KIGO has gone a long way towards ensuring the success of our business during the past two years, and has significantly contributed to our expansion. I would highly recommend it for anyone looking to enter the hospitality industry, or for existing businesses looking to maximise their revenue.

The translation of the Document Templates within the Setup functionality is not 100% accurate; this should be highlighted as an area for further improvement, as it is likely to be a concern for a business with a large pool of international clientele, who may not necessarily speak or understand English.

The Search Engine Optimisation functionality within Setup is not very easy to understand for a layman, and would require the involvement of a professional SEO expert.

speaking about the pros, it is really useful in the sync of the prices and all related to the properties and its owners.

Regarding the cost i would like to sugesst a report that provides the actual information of our needs. for example: We need to have the real information about what happened in the 1st quarter of the semester and when i extract some information from several reports... it gives me DIFERENT result every time, so at the end i dont know which information is the most reliable.

i´d like to know how much money i got in months in specific (Jan, Feb and March) regardless the date of the booking (for example: if i got a booking in september for january i would like to see it in January, not in september)

If i get an info from the occupancy dashboard it has to match with the "booking by lead source" report, or the "bookings by agent" report.

We try to compare our performance from 2017 with 2018 and it is really hard when you have different information with the same parameters or dates. and that leads you to not knowing which one is the right one.

i think that all the reports should match... one that says the right % of occupancy, other one with the main lead sources, other one that says how much money you have collected etc etc where at the end all of them match with the number of booking, number of money, number of occupancy, booked nights, and so on.

and with all of these you can EXACTLY measure your performance per season, per quarters and so on.