--- description: Ausführliche Erfahrungsberichte zu Thrio mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Thrio dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Thrio Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [IVR Software (Interactive Voice Response)](/directory/289/ivr/software) > [Thrio](/software/2062698/thrio) # Thrio Canonical: https://www.getapp.at/software/2062698/thrio > Die CCaaS-Plattform von Thrio bietet Inbound-/Outbound-Voice-, Full-Omnichannel-, robotergesteuerte Prozessautomatisierungs- und integrierte KI-Tools. > > Bewertung: **5.0/5** von 5 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **5.0/5** | 5 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 5.0/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 5.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Thrio ## Gewerblicher Kontext - **Startpreis**: $ 89,00 - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch, Französisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Andorra, Argentinien, Australien, Deutschland, Ecuador, Frankreich, Indien, Irland, Italien, Kanada, Kolumbien, Mexiko, Monaco, Neuseeland, Niederlande, Peru, Philippinen, Portugal, Singapur, Spanien und 7 weitere ## Funktionen - API - Agenten-Schnittstelle - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anpassbare Felder - Anpassbares Dashboard - Anruf-Tagging - Anruf-Transkription - Anrufaufzeichnung - Anrufer-ID - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufverteilung - Anrufüberwachung - Archivierung & Aufbewahrung - Aufgabenmanagement ## Integrationen (1 insgesamt) - EPG WFM ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [IVR Software (Interactive Voice Response)](https://www.getapp.at/directory/289/ivr/software) ## Ähnliche Kategorien - [IVR Software (Interactive Voice Response)](https://www.getapp.at/directory/289/ivr/software) - [Software zur Anrufaufzeichnung](https://www.getapp.at/directory/935/call-recording/software) - [Call-Center Software](https://www.getapp.at/directory/275/call-center/software) - [CCM-Software](https://www.getapp.at/directory/1139/customer-communications-management/software) - [VoIP-Software](https://www.getapp.at/directory/107/voip/software) ## Alternativen 1. [Bitrix24](https://www.getapp.at/software/90602/bitrix24) — 4.2/5 (990 reviews) 2. [Genesys Cloud CX](https://www.getapp.at/software/104597/genesys-cloud) — 4.3/5 (262 reviews) 3. [UJET](https://www.getapp.at/software/110527/ujet) — 4.6/5 (140 reviews) 4. [Zoho Voice](https://www.getapp.at/software/2057395/zoho-voice) — 4.0/5 (46 reviews) 5. [LeadDesk](https://www.getapp.at/software/129651/leaddesk) — 4.8/5 (13 reviews) ## Nutzerbewertungen ### "A+ Implementation & Support Teams & Overall Design" — 5.0/5 > **Jason** | *29. Juni 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The open Thrio architecture allows an unlimited number of creative solutions to unexpected platform needs. Whether I get requests for API integration or the implementation of an AI component for call analysis the Thrio team gets the work done. > > **Nachteile**: We didn't find them sooner as we would have been more competitive on other opportunities. ----- ### "Great Omnichannel Platform" — 5.0/5 > **Justin** | *12. Dezember 2022* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Thrio does it all. When we made the switch from a previous vendor, the improvements were seen immediately. Since then, Thrio has helped us improve our dialing efforts, expand into omnichannel, and has helped us develop an excellent online portal. > > **Nachteile**: We look forward to their planned expansion of their visual data reports and the ability to utilize social media platforms like Whatsapp. ----- ### "Amazing product and support\!" — 5.0/5 > **Bonnie** | *20. Juni 2023* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: As a 24hour call center servicing various types of clients, the majority of our business relies on the Thrio cloud contact center platform to operate. Thrio has become an exceptional partner to our business and has contributed to our growth and success in the last 5 years. They offer a reliable service with redundancy, great sound quality, superior timely support and most importantly they have the controls and safeguards in place ensuring the protection of our data. They are continually adding new features and staying relevant to all the latest advancements in technology. With all of the product offerings they still remain affordable and offer competitive pricing. > > **Nachteile**: I cant say that we have experienced any major difficulties to date. Any minor requests were all handled promptly. > > Overall experience has been only positive and consider them a partner. ----- ### "Thanks to pandemic" — 5.0/5 > **Laure** | *20. Juni 2023* | Philanthropie | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We knew about nothing regarding call center pré pandemic. In about 5 weeks everything was set, up and running for a telethon and We’ve trained with Thrio’s help around 350 -400 volunteers whose daily job is NOT call center related…More over we are now using it on a daily basis for télémarketing operations. > > **Nachteile**: Really don’t have anything negative to say. > > On top of operating a telethon in spite of the pandemic challenge (our volunteers were able to take calls from home) we are now way more efficient thanks to precise reports that help us evaluate the impact of the tv show directly on calls (minute by minute). We’ve gained in efficiency in télémarketing with workflows that we can easily create, adapt. Many other options are still to further explore. ----- ### "Great Company\!" — 5.0/5 > **Tina** | *23. März 2023* | Unternehmensberatung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I love the responsiveness of the Team. They are always available to assist, teach and guide. The implementation was extremely easy in getting the software up and running\! > > **Nachteile**: I'm not sure yet. The system is too new to know what I least like about it. Thrio as a company is wonderful to work with. > > From day one, they have been supportive and responsive to all of our needs. ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/2062698/thrio) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten