--- description: Ausführliche Erfahrungsberichte zu Glassix mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Glassix dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Glassix Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Live-Chat Software](/directory/561/live-chat/software) > [Glassix](/software/2068829/glassix) # Glassix Canonical: https://www.getapp.at/software/2068829/glassix Seite: 1 / 5\ Zurück: [Nächste Seite](https://www.getapp.at/software/2068829/glassix?page=2) > Glassix ist die KI-gestützte Unified-Messaging-Plattform, die Ihre Kundengespräche über alle digitalen Kanäle hinweg verbindet - Instant-Messaging-Apps und SMS-Text, E-Mail-Konversationen, Live-Chat auf Ihrer Website oder App und Nachrichten in sozialen Medien. Powered by GPT-4. > > Bewertung: **5.0/5** von 103 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Hauptvorteile von Glassix Kollaboration in Echtzeit: Service-Mitarbeitende können gemeinsam mit Kunden browsen, Dokumente digital unterzeichnen, Probleme schneller lösen und die Kundenzufriedenheit verbessern. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **5.0/5** | 103 Nutzerbewertungen | | Bedienkomfort | 4.9/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 5.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Glassix ## Gewerblicher Kontext - **Startpreis**: € 98,00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch, Hebräisch - **Verfügbare Länder**: Deutschland, Israel, Schweiz, Vereinigte Staaten, Österreich ## Funktionen - API - Absichtserkennung - Agenten-Schnittstelle - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anpassbare Felder - Anrufprotokoll - Aufgabenmanagement - Automatisiertes Routing - Autoresponders - Batch-Daten Kommunikation - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Call-Center-Management - Chat / Messaging - Chatbot-Software ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Live-Chat Software](https://www.getapp.at/directory/561/live-chat/software) ## Ähnliche Kategorien - [Live-Chat Software](https://www.getapp.at/directory/561/live-chat/software) - [Help-Desk-Software](https://www.getapp.at/directory/287/help-desk-ticketing/software) - [CCM-Software](https://www.getapp.at/directory/1139/customer-communications-management/software) - [Call-Center Software](https://www.getapp.at/directory/275/call-center/software) - [Unified Communications Software](https://www.getapp.at/directory/599/unified-communications/software) ## Alternativen 1. [LiveAgent](https://www.getapp.at/software/91301/liveagent) — 4.7/5 (1786 reviews) 2. [WhatsApp](https://www.getapp.at/software/2035411/whatsapp) — 4.7/5 (16369 reviews) 3. [Telegram](https://www.getapp.at/software/114023/telegram) — 4.7/5 (6421 reviews) 4. [Genesys Cloud CX](https://www.getapp.at/software/104597/genesys-cloud) — 4.3/5 (264 reviews) 5. [Weave](https://www.getapp.at/software/121867/weave) — 4.3/5 (669 reviews) ## Nutzerbewertungen ### "Enhancing Customer Experiences: Why Glassix is a Must-Have Tool" — 5.0/5 > **Lawrence** | *18. Juni 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Glassix is a game-changer in the realm of Conversational AI and Omnichannel Customer Communication\! I recently had the opportunity to explore this software, and I am genuinely impressed by its capabilities. Glassix revolutionizes how businesses manage customer interactions by providing a unified inbox that seamlessly integrates multiple communication channels, including instant messaging apps, SMS, email, live chat, and social media. This eliminates the need for juggling multiple tools, thereby streamlining workflows and reducing operational costs. > > **Nachteile**: Its initial setup and the learning curve involved might pose challenges for users without technical expertise. ----- ### "Glassix: A Real Game-Changer for Our Business" — 5.0/5 > **Verifizierter Rezensent** | *21. Juni 2024* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What I really liked most about Glassix is its well designed and organized User Interface (UI). Before, it was a struggle to keep up with emails, texts, and chats. Now, everything is already in one place – one inbox for every category\! No more changing of applications or missing of messages. It's a lifesaver, and customers seem satisfied. It is such a big win and a must try\! > > **Nachteile**: Glassix's system is great, but there are also some improvements that can be applied for more customer satisfaction. In their login page, I have observed that the website is using password plus the one-time pin (OTP) for authentication. For me, it can be further improved if Google Authenticator or other similar applications will also be utilized for stronger sense of login security. > > In my previous experiences, customer service used to be my nightmare, let's say endless email threads, missed texts from angry customers, and social media comments blowing up our feed. Then, a colleague suggested Glassix, and let me tell you, it's such a blessing. Everything – emails, texts, website chats, even those crazy Facebook messages – all in one place, in one inbox\! No more application switching and no more frantic searches for that missing message. We've also saved very much time. With their AI chatbots, I actually say, they are indeed helpful\! We built one to handle those very common questions, and it's been a lifesaver. Customers get their answers fast, even after hours, and we're free to focus on more complicated stuff. There might also be some improvement in the system, like setting up a specific feature, which made me think heavily about how, but guess what? The Glassix customer support team is simply amazing\! They are very fast to approach and they explained everything in easy-to-understand terms, and had us back on track easily. Honestly, Glassix has been a game-changer for our customer service. We're giving our customers a way better experience, and we're saving ourselves a ton of stress. If you're feeling overwhelmed by customer messages, do yourself a favor and try Glassix. Trust me, your future self will thank you\! ----- ### "aquarole review" — 5.0/5 > **Washington** | *18. Juni 2024* | Bau | Empfehlungsbewertung: 1.0/10 > > **Vorteile**: Live chat,multitasking and how easy to use > > **Nachteile**: Most things are amazing I haven't come up with error > > It's the best of the best platform to do ----- ### "Glassix: The Best So Far" — 5.0/5 > **Verifizierter Rezensent** | *25. Juni 2024* | Schreiben & Editieren | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It has an all-in-one-stop shop for accessing messages across different social media, the app is user-friendly, easy to set up and use, it has AI tools like chat GPT 4 for customer support, and the communication interface is fast, seamless, and practical. The conversational tools have been super helpful in handling frequent questions, and the fact that it is a single platform for all channels makes navigation a piece of cake. > > **Nachteile**: The price isn't up to my budget, the GPT 4 feature needs a little improvement. These are minor issues, but I would still recommend Glassix to others. > > My experience with Glassix was superb\! This app helps me to manage multiple business accounts across different social media in one platform. Even though I used the 30-day free trial, I was able to witness first hand how efficient and user friendly Glassix was. This app is so easy to set up and use and it can be used as a customer support tool. Once I can afford it I'll be using it again. Highly recommended\! ----- ### "Legit Business-Life Transformer" — 5.0/5 > **Verifizierter Rezensent** | *15. Juni 2024* | Schreiben & Editieren | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Glassix's AI-powered tools, including the AI-unified inbox and chatbot, effectively handle support queries and common customer questions, easing our workload. Its seamless omnichannel integration ensures no customer interaction is missed across instant messaging apps, SMS, email, live chat, and social media. Features like AI-generated response suggestions and automatic discussion categorization save time and effort, while the user-friendly interface simplifies managing interactions across platforms. The excellent support team always replies quickly and resolves issues efficiently. Most importantly it is cost-effective. > > **Nachteile**: Glassix has a learning curve, requiring time to get familiar with all features if you're not acquainted with similar tools. The platform can occasionally be slow, which could be improved. It lacks automated messaging on WhatsApp based on specific time periods and requires a strong internet connection to function optimally. Additionally, navigation could be simplified for even better usability. > > Overall, my experience with Glassix has been superb. It has significantly improved how I manage communications, making the process more efficient and organized. The benefits far outweigh the minor drawbacks, and I highly recommend it for any business looking to streamline their customer interactions and boost engagement. ----- Seite: 1 / 5\ Zurück: [Nächste Seite](https://www.getapp.at/software/2068829/glassix?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/2068829/glassix) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Strukturierte Daten