--- description: Ausführliche Erfahrungsberichte zu Glassix mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Glassix dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Glassix Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Live-Chat Software](/directory/561/live-chat/software) > [Glassix](/software/2068829/glassix) # Glassix Canonical: https://www.getapp.at/software/2068829/glassix Seite: 1 / 5\ Zurück: [Nächste Seite](https://www.getapp.at/software/2068829/glassix?page=2) > Glassix ist die KI-gestützte Unified-Messaging-Plattform, die Ihre Kundengespräche über alle digitalen Kanäle hinweg verbindet - Instant-Messaging-Apps und SMS-Text, E-Mail-Konversationen, Live-Chat auf Ihrer Website oder App und Nachrichten in sozialen Medien. Powered by GPT-4. > > Bewertung: **5.0/5** von 103 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Hauptvorteile von Glassix Kollaboration in Echtzeit: Service-Mitarbeitende können gemeinsam mit Kunden browsen, Dokumente digital unterzeichnen, Probleme schneller lösen und die Kundenzufriedenheit verbessern. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **5.0/5** | 103 Nutzerbewertungen | | Bedienkomfort | 4.9/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 5.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Glassix ## Gewerblicher Kontext - **Startpreis**: € 98,00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch, Hebräisch - **Verfügbare Länder**: Deutschland, Israel, Schweiz, Vereinigte Staaten, Österreich ## Funktionen - API - Absichtserkennung - Agenten-Schnittstelle - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anpassbare Felder - Anrufprotokoll - Aufgabenmanagement - Automatisiertes Routing - Autoresponders - Batch-Daten Kommunikation - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Call-Center-Management - Chat / Messaging - Chatbot-Software ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Live-Chat Software](https://www.getapp.at/directory/561/live-chat/software) ## Ähnliche Kategorien - [Live-Chat Software](https://www.getapp.at/directory/561/live-chat/software) - [Help-Desk-Software](https://www.getapp.at/directory/287/help-desk-ticketing/software) - [CCM-Software](https://www.getapp.at/directory/1139/customer-communications-management/software) - [Call-Center Software](https://www.getapp.at/directory/275/call-center/software) - [Unified Communications Software](https://www.getapp.at/directory/599/unified-communications/software) ## Alternativen 1. [LiveAgent](https://www.getapp.at/software/91301/liveagent) — 4.7/5 (1754 reviews) 2. [WhatsApp](https://www.getapp.at/software/2035411/whatsapp) — 4.7/5 (16298 reviews) 3. [Telegram](https://www.getapp.at/software/114023/telegram) — 4.7/5 (6406 reviews) 4. [Genesys Cloud CX](https://www.getapp.at/software/104597/genesys-cloud) — 4.3/5 (262 reviews) 5. [Zendesk Suite](https://www.getapp.at/software/9448/zendesk) — 4.4/5 (4072 reviews) ## Nutzerbewertungen ### "Effortless Communication and Integration. A Game Changer in our office community" — 5.0/5 > **Lisa Donald** | *12. Juni 2024* | Staatsverwaltung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What I love most about Glassix is how it simplifies my administrative tasks. It keeps all my communications in one place, making my job so much easier and more organized. I just love how it enhances efficiency, making interactions smoother and more effective. > > **Nachteile**: However, one downside might be its lack of advanced analytics for deeper insights into customer interactions and more customization options for tailored communication strategies. > > My overall experience with Glassix has been incredibly positive. Its user-friendly interface and seamless integration across channels have revolutionized how I manage customer communication. With Glassix, I've streamlined my administrative tasks, saved time, and enhanced efficiency, ultimately leading to improved customer satisfaction. Highly recommend it to anyone looking to elevate their customer support game. ----- ### "Glassix: A Real Game-Changer for Our Business" — 5.0/5 > **Verifizierter Rezensent** | *21. Juni 2024* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What I really liked most about Glassix is its well designed and organized User Interface (UI). Before, it was a struggle to keep up with emails, texts, and chats. Now, everything is already in one place – one inbox for every category\! No more changing of applications or missing of messages. It's a lifesaver, and customers seem satisfied. It is such a big win and a must try\! > > **Nachteile**: Glassix's system is great, but there are also some improvements that can be applied for more customer satisfaction. In their login page, I have observed that the website is using password plus the one-time pin (OTP) for authentication. For me, it can be further improved if Google Authenticator or other similar applications will also be utilized for stronger sense of login security. > > In my previous experiences, customer service used to be my nightmare, let's say endless email threads, missed texts from angry customers, and social media comments blowing up our feed. Then, a colleague suggested Glassix, and let me tell you, it's such a blessing. Everything – emails, texts, website chats, even those crazy Facebook messages – all in one place, in one inbox\! No more application switching and no more frantic searches for that missing message. We've also saved very much time. With their AI chatbots, I actually say, they are indeed helpful\! We built one to handle those very common questions, and it's been a lifesaver. Customers get their answers fast, even after hours, and we're free to focus on more complicated stuff. There might also be some improvement in the system, like setting up a specific feature, which made me think heavily about how, but guess what? The Glassix customer support team is simply amazing\! They are very fast to approach and they explained everything in easy-to-understand terms, and had us back on track easily. Honestly, Glassix has been a game-changer for our customer service. We're giving our customers a way better experience, and we're saving ourselves a ton of stress. If you're feeling overwhelmed by customer messages, do yourself a favor and try Glassix. Trust me, your future self will thank you\! ----- ### "aquarole review" — 5.0/5 > **Washington** | *18. Juni 2024* | Bau | Empfehlungsbewertung: 1.0/10 > > **Vorteile**: Live chat,multitasking and how easy to use > > **Nachteile**: Most things are amazing I haven't come up with error > > It's the best of the best platform to do ----- ### "Legit Business-Life Transformer" — 5.0/5 > **Verifizierter Rezensent** | *15. Juni 2024* | Schreiben & Editieren | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Glassix's AI-powered tools, including the AI-unified inbox and chatbot, effectively handle support queries and common customer questions, easing our workload. Its seamless omnichannel integration ensures no customer interaction is missed across instant messaging apps, SMS, email, live chat, and social media. Features like AI-generated response suggestions and automatic discussion categorization save time and effort, while the user-friendly interface simplifies managing interactions across platforms. The excellent support team always replies quickly and resolves issues efficiently. Most importantly it is cost-effective. > > **Nachteile**: Glassix has a learning curve, requiring time to get familiar with all features if you're not acquainted with similar tools. The platform can occasionally be slow, which could be improved. It lacks automated messaging on WhatsApp based on specific time periods and requires a strong internet connection to function optimally. Additionally, navigation could be simplified for even better usability. > > Overall, my experience with Glassix has been superb. It has significantly improved how I manage communications, making the process more efficient and organized. The benefits far outweigh the minor drawbacks, and I highly recommend it for any business looking to streamline their customer interactions and boost engagement. ----- ### "Excellent tool for delivering top-notch customer service." — 5.0/5 > **Verifizierter Rezensent** | *15. Juni 2024* | Lebensmittelproduktion | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Glassix offers several notable advantages for businesses which unifies multiple communication channels, including email, chat, SMS, and social media, into a single platform, streamlining workflows and boosting agent productivity. The detailed interaction tracking feature enables personalized customer support by maintaining a comprehensive history of all interactions. This ensures consistent messaging across all platforms. Additionally, it provides valuable insights through detailed analytics and reporting. Its AI features automate routine tasks, enhancing response times. Finally, the platform is scalable, effectively handling increased communication volumes as businesses grow. > > **Nachteile**: While Glassix offers powerful tools for communication and customer service improvement, it does have a few drawbacks. Setting up Glassix initially can be complex and time-consuming, which might require dedicated effort from IT teams. The interface, though feature-rich, could be overwhelming for new users, requiring some time to get accustomed to. Additionally, it is challenging for times where internet is not accessible. > > My overall experience with Glassix has been positive. It's proven to be a reliable platform for managing communication across multiple channels effectively. ----- Seite: 1 / 5\ Zurück: [Nächste Seite](https://www.getapp.at/software/2068829/glassix?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/2068829/glassix) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Strukturierte Daten