Über VanillaSoft

Die Kernphilosophie und der Entwicklungsprozess von VanillaSoft basieren auf einem Konzept: Die Macht des Einfachen. Durch dieses Prinzip bietet VanillaSoft eine Plattform, auf der die Kunden von gesteigerter Produktivität, höheren Kontaktraten und Tools zur Umsatzkontrolle profitieren.

VanillaSoft wurde speziell für Sales Hunters entwickelt. Im traditionellen CRM stehen Funktionen für die Kontenverwaltung, die Auftragsverwaltung und den Kundenservice im Vordergrund. VanillaSoft hingegen stellt Tools zur Lead-Generierung und -Pflege bereit, die erforderlich sind, um neue Geschäfte erfolgreich zu managen und abzuschließen. Egal, ob du Hot Leads anrufst, auf Kaltakquise angewiesen bist oder dich irgendwo dazwischen befindest: VanillaSoft ist die Lösung für den Verkauf über das Telefon.

Geräte

Unternehmensgröße

K M G

Märkte

Australien, Kanada, Vereinigtes Königreich, Vereinigte Staaten

Unterstützte Sprachen

Englisch

Bilder

3-panel-call-screen
call activity dashboard
4-panel-call-screen
calendar
5 weitere anzeigen
Videos zu VanillaSoft
VanillaSoft Screenshot: 3-panel-call-screen VanillaSoft Screenshot: call activity dashboard VanillaSoft Screenshot: 4-panel-call-screen VanillaSoft Screenshot: calendar

Funktionen

Gesamtzahl der Funktionen von VanillaSoft: 53

  • Aktivitäts-Dashboard
  • Aktivitätsmanagement
  • Anpassbares Scoring
  • Anrufaufzeichnung
  • Anrufmanagement
  • Anruftext-Aufzeichnung
  • Automatische Anrufverteilung
  • Automatisches Telefonwahlgerät
  • Berichterstattung / Analyse
  • Chancenmanagement
  • Computergesteuerte Telefonintegration
  • Content-Management
  • Dashboard
  • Datenmanagement
  • E-Mail Marketing
  • Engagement-Analytik
  • Für Vertriebsteams/ -organisationen
  • Gebietsmanagement
  • Kalenderverwaltung
  • Kampagnenmanagement
  • Kommunikationsmanagement
  • Kontakt-Datenbank
  • Kontaktmanagement
  • Kundendatenbank
  • Lead Segmentierung
  • Lead-Distribution
  • Lead-Erfassung
  • Lead-Qualifizierung
  • Leadmanagement
  • Leistungskennzahlen
  • Leistungsmanagement
  • Management der Anruflisten
  • Meeting-Management
  • Pipeline-Management
  • Planungs-Tools
  • Priorisierung
  • Progressives Wählersystem
  • Prädiktive Analytik
  • Quellen-Nachverfolgung
  • Sales-Pipeline-Management
  • Verbreitung von Inhalten
  • Verfolgung von Interaktionen
  • Verkaufsprognose
  • Vertrags-/Lizenz-Management
  • Vertriebsaußendienst-Management
  • Warnungen / Eskalation
  • Warteschlangenmanagement
  • Weiterleitung von Anrufen (Call Routing)
  • Werkzeuge zur Zusammenarbeit
  • Workflow-Management
  • Zielmanagement
  • Zugriffsquellen-Verfolgung
  • Überwachung

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Nutzerbewertungen

Gesamtbewertung

4,7 /5
(144)
Preis-Leistungs-Verhältnis
4,7/5
Funktionen
4,5/5
Bedienkomfort
4,7/5
Kundenbetreuung
4,7/5

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5 von 144 Bewertungen angezeigt
Melissa A.
Gesamtbewertung
  • Untern. Größe: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Appointment Setting & Prospect Management for the professional

Bewertet am 30.3.2018

Vorteile

Responsive and knowledgeable internal customer support and top notch staff interactions. Google calendar integration allows you to set appointments with confidence that the representative (external agent) will be available for them! Automatic timezone allocation for prospect records which allows appointments to be set for representatives who operate nationwide with no manual accounting for timezone needed; the software is nearly goof proof in calendaring considerations. Unlimited projects allowed and robust customization ensures that every project/marketing campaign is uniquely set up to meet your company or client's needs. I really appreciate the ability to customize result codes and the fact that you are not regulated to rigid categories or outcome processes. Each result can trigger multiple functions and this gives the administrator the power to control and maintain appropriate routing of prospects with minimal user effort. A decent dashboard system and intuitive reporting creation.

Nachteile

My top complaint has to be with the WYSIWYG editor for scripts and email templates, it is sufficient. However, in the NEW VS interface pasting text with from Google Docs or Word invariably produces an error (complete hang on selecting that script, only fixable by reverting to previous version interface) if the document was over a page long, unless pasted as plain text. Even if the original document has all formatting removed prior to copying. I would greatly appreciate a fix for this and support for pasting simple formatting options without errors.

Jeremy O.
Gesamtbewertung
  • Branche: Computer-Software
  • Untern. Größe: 51-200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

SDR Sales Simplified

Bewertet am 23.1.2020

We use this product for cold calling and setting appointments. Works great. Let’s you script calls,...

We use this product for cold calling and setting appointments. Works great. Let’s you script calls, setup sequences, and automate workflows. Allows reps to focus on the quality of the conversation because everything else is automated. Our SDR team would not exist if we would not have implemented VanillaSoft. Dump leads in and get to work.

Vorteile

Allows for SDR sales automation, custom rules and workflows, and gets results.

Nachteile

Could be prettier, I suppose. I’m being picky here - it’s great at what it does.

Rebecca H.
Gesamtbewertung
  • Branche: Unternehmensberatung
  • Untern. Größe: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 5.0 /10

Where's the App and Pause Calling?

Bewertet am 14.3.2018

Should have more portability (create an app) for those on the go and better functionality. Lose the...

Should have more portability (create an app) for those on the go and better functionality. Lose the browser only.

Vorteile

Easy to use for end user. Open platform and superior navigation/disposition functions. Easy to add tagged fields to pull data in a variety of ways.

Nachteile

No stand alone apps for android, iOS, pc or mac. Just browser functionality. Cannot pause calling (for reporting). If agents stay logged in on their browser it acts like active hours. No way to adjust have to manually adjust reporting.

Scott C.
Gesamtbewertung
  • Branche: Versicherung
  • Untern. Größe: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The ultimate "Phone" prospecting tool for businesses

Bewertet am 25.5.2020

Overall, this is my "go to" system. I wish it was a little cheaper but it does what we need it to...

Overall, this is my "go to" system. I wish it was a little cheaper but it does what we need it to do and it does it very well! If you work in this system every day, it will make you successful! Hit the start button and go!

Vorteile

I have used this system on and off since 2009 and it's come a long way since then. I keep going back to it because it does the main important things very well. Also, I've had telemarketers try two other systems and they all loved Vanillasoft the most. In fact, after deciding to go with a cheaper option, they would come back to me and ask if we could use VS again. Including my son who just told me yesterday that he always loved Vanillasoft because it took the guesswork out of the picture and only showed you one lead at a time. I think that's one of the main benefits.

1. It puts one lead in front of you at a time. It eliminates the question "who should I call?".
2. It doesn't let you think too much or waste time.
3. The follow up system works great. Meaning, it's easy to leave a note and schedule a call back whether its using the calendar feature or using the dispositions that automatically put the lead back in your que at a predetermined date. Either way you do it, I always felt completely confident that once I finished with a lead that it would come back to me at the appropriate time without me having to think about it. That's huge!
4. The activity dashboard is awesome. It tells you how many dials, conversations, appts, length of time spent on calls, etc. It really puts all the data right in front of you.
5. Emailing and Document Library: Email right from the system using templates and store docs. Very Easy!
6. Hands down, best customer service in the business!!!

Nachteile

Price: For the first user its going to cost you about $200 if you want all the features. $100 for the basics and then $30 for auto-dialing, $30 for their phone and $30 to record and store calls. Every other user is $80 for the basics + $90 for the rest. So, two users with everything will cost you about $370 a month. With that said, I always go back to it. So, better to spend money on something that will get you results.

Reports: They are great and endless... just wish they were easier to put together. It takes some time to really understand how to generate them. Also, wish they had automated reports that once you set up, they just get emailed to you everyday.

Integrations: This is a phone marketing system with "some" email capabilities. It's not going to do social or look up lead data etc... I wish it would integrate with other email marketing systems like constant contact. It does tell you when someone opens an email if you're in the lead... but it doesn't tell you how often they opened and I don't believe it lets you call just the people who open your emails. It might but I'm not sure how if it does.

Scott A.
Gesamtbewertung
  • Branche: Versicherung
  • Untern. Größe: 1.001-5.000 Mitarbeiter
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

VanillaSoft is Essential to our Success

Bewertet am 27.9.2016

Our Lead Management team of 13 reps uses VanillaSoft as our primary CRM in setting appointments for...

Our Lead Management team of 13 reps uses VanillaSoft as our primary CRM in setting appointments for a sales team of over 100 located throughout the United States. The following VanillaSoft features are keys to our success:

Auto dialing with VOIP – allows us to make over 65,000 dials each month with minimal loss of production time from our reps. Quality and connection of calls are excellent.
Branch Scripting- provides easy transition for our new hires to feel comfortable and prepared to handle objections.
Google Calendar (appointment setting) – This is one of the most valuable features to our team because it allow us to view our external sales agent’s calendar in real time reducing the chance for double booking appointments.
Salesforce Integration – Using VanillaSoft’s Salesforce integration our Marketing department has pushed over 400,000 leads to VanillaSoft and continues to update VanillaSoft with new web leads daily. All activities (calls, appointments, emails, etc..) generated in VanillaSoft are instantly uploaded into our Salesforce platform for lead tracking and reporting to our Sales team and Sr. Management.
Support – There is NO better support team. This team works tireless to insure they respond to your my support ticket with a one call resolution. Their engineers were instrumental in the VanillaSoft - Salesforce integration by demonstrating their extensive working knowledge of both VanillaSoft and Salesforce with our Salesforce Dev team. This experience and willingness to get and stay engaged made for a smooth and fast integration.

5 von 144 Bewertungen angezeigt Alle Bewertungen

VanillaSoft Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über VanillaSoft.

VanillaSoft bietet folgende Kostenpläne an:

  • Beginnt ab:
  • Preismodell: Abonnement
  • Gratis Testen: Nicht verfügbar

Wir haben keine Informationen über die Funktionen von VanillaSoft

VanillaSoft hat die folgenden typischen Kunden:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

VanillaSoft unterstützt die folgenden Sprachen:

Englisch

VanillaSoft unterstützt die folgenden Geräte:

VanillaSoft kann in folgende Anwendungen integriert werden:

Authorize.Net, Comm-unity, DocuSign, Salesforce Sales Cloud, VerticalResponse, Vonage Business Communications

VanillaSoft bietet folgende Optionen für Kundensupport:

Wissensdatenbank, Telefon-Support, Chat

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