--- description: Ausführliche Erfahrungsberichte zu LiveChat mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche LiveChat dank GetApp Austria mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveChat Erfahrungen, Kosten & Bewertungen | GetApp Österreich 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/231/customer-service/software) > [LiveChat](/software/8385/livechat) # LiveChat Canonical: https://www.getapp.at/software/8385/livechat Seite: 1 / 70\ Zurück: [Nächste Seite](https://www.getapp.at/software/8385/livechat?page=2) > LiveChat: Die Kunden geben positives Feedback. Bei mehr als 27.000 Unternehmen im Einsatz. Bereitstellung von Antworten auf Fragen von Kunden an Ort und Stelle. Diese Premium-Live-Chat-Software und Helpdesk-Software verwandelt Support-Teams in Kundenservice-Rockstars. Versuche es jetzt. > > Bewertung: **4.6/5** von 1723 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 1723 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Text - **Region**: Boston, USA - **Gegründet**: 2002 ## Gewerblicher Kontext - **Startpreis**: $ 25,00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Finnisch, Französisch, Hebräisch, Indonesisch, Irisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belgien, Belize und 203 weitere ## Funktionen - AI Copilot - AI Summarization - API - Abwanderungsraten-Management - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Aufgabenmanagement - Automatische Antworten - Automatisiertes Routing - Autoresponders - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - Bildschirm teilen ## Integrationen (121 insgesamt) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... und 106 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kundenservice Software](https://www.getapp.at/directory/231/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.getapp.at/directory/231/customer-service/software) - [Help-Desk-Software](https://www.getapp.at/directory/287/help-desk-ticketing/software) - [Live-Chat Software](https://www.getapp.at/directory/561/live-chat/software) - [Kundenengagement Software](https://www.getapp.at/directory/650/customer-engagement/software) - [Online CRM Systeme](https://www.getapp.at/directory/232/online-crm/software) ## Alternativen 1. [Freshdesk](https://www.getapp.at/software/10317/freshdesk) — 4.5/5 (3425 reviews) 2. [Slack](https://www.getapp.at/software/91563/slack) — 4.7/5 (24103 reviews) 3. [LiveAgent](https://www.getapp.at/software/91301/liveagent) — 4.7/5 (1781 reviews) 4. [Zendesk Suite](https://www.getapp.at/software/9448/zendesk) — 4.4/5 (4079 reviews) 5. [Tidio](https://www.getapp.at/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Nutzerbewertungen ### "It's simple and fast, so I can contact my teammates right away" — 4.0/5 > **Laura** | *16. Jänner 2023* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The use of real-time chat allows us to communicate with our clients in a highly productive manner. We have found that creating many agent accounts and assigning specific tasks to different teams of workers helps us do more in less time. > > **Nachteile**: Its price tag is higher than those of its rivals. The delay in getting chat messages is annoying and often leads to misunderstandings. It takes time for support to respond and fix the issue we report. > > Livechat allows for instant, one-on-one interaction with customers, increasing the likelihood that they will become paying clients. Live chat takes a customer-centric approach and equips your company with useful tools. ----- ### "LiveChat: More than a valuable tool" — 5.0/5 > **Larry** | *27. März 2025* | Elektrische/elektronische Fertigung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: LiveChat is so easy for new employees to grasp basic concepts and start using it. It's very similar to texting or messaging apps on anyone's phone. > > **Nachteile**: Although rarely needed, the support is best done through email. Their chat box for customer service seems to be a bot, which can be frustrating to use. > > I've been using LiveChat to support 2 web sites for our company for about 9 years and find that it's more than a valuable tool. True, we use it for a highly technical website and basically serve in a reactive role. The canned responses have saved us time and is great for new agents who don't quite have all the answers. Having the app on my phone also gives me freedom to leave my desk but not miss any incoming chats. But LiveChat is also a big part of improving our customer relations. The customers really enjoy getting immediate help the moment they need it. We also onboard new customers who are inquiring about our services and prices - in real time\! LiveChat has become a permanent part of our customer service experience. It is invaluable in supporting current customers and winning new ones\! ----- ### "Solid App With Unusual Business Practices" — 1.0/5 > **Dale** | *2. Dezember 2024* | Computer-Software | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: The app itself works well. We used it on our site for several years without issue. > > **Nachteile**: You need to be paying attention. Their billing practices are unusual. A stated policy (I have a copy of the chat transcript if required) is that they do not provide advance warning of pending annual subscription charges. We longer use the app due to change in our direction and we should have cancelled the subscription. That is on us 100%. This morning, we received the receipt for our freshly paid subscription paid through 11/30/2025 that also indicated a 25% increase in year over year subscription costs. > > The app itself is quite good. I would not risk the relationship with a friend or colleague by recommending the company. ----- ### "Great customer support and UI, limited customization" — 4.0/5 > **Verifizierter Rezensent** | *13. Februar 2026* | Marketing & Werbung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities, great customer support with setting up and ongoing > > **Nachteile**: Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions ----- ### "Small Company, big service\!" — 5.0/5 > **Mike** | *18. Dezember 2024* | Baumaterial | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It's an easy and convenient way to interact with my customers. Very intuitive to use and allows me to chat with more than one customer as a time. My organization does not use chat bots, only real employees. > > **Nachteile**: Some of the e-commerce tools require me to know about website coding, whereas I am a customer service manager. luckily my web team helps so that we can use campaigns and trackers to their full extent > > I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered into the world of e-commerce, I learned just how much more Live Chat could do for me. With strategically built campaigns I am now targeting the right customer, with the right message at the right time. ----- Seite: 1 / 70\ Zurück: [Nächste Seite](https://www.getapp.at/software/8385/livechat?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.at/software/8385/livechat) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten