Accelo
Automatisierungssoftware für alle professionellen Dienstleistungsunternehmen
4,4 /5 (138 Bewertungen) Eine Bewertung schreibenAccelo Übersicht
Was ist Accelo?
Accelo kombiniert die wichtigsten Anforderungen deines Vertriebs – Projektmanagement, Vorschuss, Servicetickets und Zusammenarbeit– in einer Plattform für kleine und mittlere Serviceunternehmen und macht es dann einfach, Arbeit zuzuweisen, Fortschritte zu verfolgen sowie Budgets und Rentabilität in Echtzeit anzuzeigen. Mit Accelo erhältst du Einblick in die Leistung deines gesamten Unternehmens, sodass du die Arbeit, die deine Kunden lieben, problemlos ausführen kannst.
Module
Kunden und Kontakte: Eine leistungsstarke und dennoch nutzerfreundliche Kundendatenbank, mit der du die gesamte Korrespondenz, Verkäufe, Arbeit und Rechnungen mit und von Kunden schnell und einfach anzeigen kannst.
Verkauf und Marketing: Vermarkte an deine Leads und Kunden und verwalte anschließend den Verkaufsprozess und das Antragsverfahren – ein schnelles, einfaches, für den professionellen Service-Vertrieb entwickeltes Modul.
Aufträge und Projekte: Voll funktionsfähige Auftragsverfolgung und Projektmanagement, das auf die von Serviceprofis geforderte Flexibilität ausgelegt ist. Verwalte Projekte, Budgets, Zeit und Aufgaben sicher und leicht – und das alles an einem Ort.
Probleme und Leistungen: Erbringe hervorragende Leistungen und biete Unterstützung mit einem integrierten System, mit dem du ein vollständiges Bild über deine Kundenbeziehungen erhältst.
Verträge und Aufträge: Du hast Aufträge von oder Dienstleistungsverträge mit Kunden? Sorge für stressfreie Abrechnungen und Berichterstattung im Zusammenhang mit Verträgen und Aufträgen mit dem Modul, das deine Arbeit und Arbeitszeittabellen automatisch Verträgen zuweist.
Fakturierung und Zahlungen: Erstelle einfach Rechnungen zu Aufträgen, Serviceproblemen, Verträgen und Arbeitszeittabellen – und werde für die Arbeit bezahlt, die du tatsächlich leistest! Du kannst Rechnungen auch sofort mit deinem Hauptbuchhaltungspaket synchronisieren.
Aufgaben, Planung und Arbeitszeittabellen: Accelo unterstützt dich dabei, Aufgaben zu verfolgen sowie Projekte und Arbeitszeittabellen zu planen – es bietet alles, was dein Team braucht, um seine Zeit, Arbeit und Fristen zu verwalten.
E-Mail, Notizen und Zusammenarbeit: Accelo speichert deine E-Mails, Dokumente, Besprechungsnotizen usw. in Bezug auf Verkaufs-, Projekt-, Service- oder Kundendaten automatisch, sodass du wichtige Informationen leicht finden kannst.
Kundenportal: Biete deinen Kunden 24/7-Echtzeitzugriff auf ihre eigenen Projekt-, Vertrags-, Service- und Kontoinformationen, um die Transparenz und Serviceebenen zu verbessern und sie bei der Selbsthilfe zu unterstützen.
Direkte E-Mail-Marketingkampagnen: Sende E-Mail-Kampagnen unmittelbar aus Accelo an deine Kunden.
Accelo Übersicht
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Accelo Funktionen
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Accelo Bewertungen
Accelo Bewertungen
The Best CRM!
We've centralized several different services into a single place with Accelo streamlining our work and eliminating loss of data.
Opitimized and Automated our Workflow
Automated our business process from sale, to project, to billing. All of our team can interface and contribute seamlessly at any stage of the project. The price point is perfect and the Accelo support has been amazing.
Run away! Terrible quality updates and the worst customer service. False advertising of...
The first reason we chose AffinityLive, now Accelo due to what was a great set of tutorials and video demos.
We requested a live demo as they offer on their site however we we're keen to do a live demo and paid for a single subscription for a month so we could start trialling it until our request for a demo was requested. The front line tech I spoke to said I was ineligable for a demo as I had already purchased the product. The training videos are ancient or totally missing large parts of the product as they update so much so frequently its almost a new product every few weeks....
We we're flat out refused any demo despite it being advertised on their site.
The actual product was nothing like the demo video so a live demo really would have helped us get off to a flying start.
The second reason we committed to an early purchase in good faith that a live demo would be provided, was because it advertised integrations with Kaseya and Maxfocus that I was later told by both those businesses and staff at Accelo no longer worked. They are still advertised on the page despite my multiple complaints about the false advertising (Maxfocus has been Logic now for 6 months and they still advertise the integration on their homepage).
Our account manager spoke to us three times in 14 months. Once when we had complaints about the lack of a demo which he also refused and then again to help us cancel our subscription, then one more time when they took a payment a month after we had cancelled our subscription and requested a refund....
Staff have no idea about their own product as it changes so drastically so often.
A huge billing overhaul left us unable to invoice for three weeks! This was the final straw for us.
We organised an export of most of our data (about 10 different exports required) but had missed the time on projects, we requested a copy of this data but they had deleted it all just three weeks later and were unable/unwilling to provide any policy document on data retention.
The CEO is the rudest person I've ever spoken to. All sorts of threats about the first amendment despite me being Australian, them having an Australian office and being bound by Australian consumer law.
The product is useless out of the box unless you purchase every premium and module they have. We were paying around $450AU each month for 2 techs!
We're now using Atera at $89 per tech with integrated RMM with unlimited endpoints! Staff are amazing! couldnt be happier!
Product Analyzer
I enjoyed working with both the Tech and Sales reps. The tech rep was awesome in answering any questions I had at any one time. We did several webinars where the tech and I worked through questions/issues I was having. They have great learning videos, and although I wasn't a part of it, they had a good setup and training program for the end user I was recommending them to. Not once was I told that I was asking too much and would need to purchase before getting answers.
Game Changer for our Professional Services Company
The implementation support was excellent. They really worked with us to configure Accelo to meet our business needs. The tool meets 90-95% of our needs, and they continue to improve upon it. Their support team is one of the best we have seen (we have used many products over the years).
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The Best CRM!
Vorteile
Ease of use, completely customizable, thoughtful and useful features!
Nachteile
I wish I would have found it so much earlier than I did!
Opitimized and Automated our Workflow
Automated our business process from sale, to project, to billing. All of our team can interface and contribute seamlessly at any stage of the project. The price point is perfect and the Accelo support has been amazing.
Vorteile
We switched to Accelo after using other inferior products for 18 years. We have been pleased with the front-to-back automation that is now seamlessly running critical portions of our business.
With Accelo, we have been able to place several business functions on one platform, where before, we had to use several products to accomplish the same thing - with little or no automation. We are now more automated and productive. Our team loves the product!
With the current COVID pandemic, we have found ourselves having to do more with less. To meet these new challenges, we are taking full advantage of Accelo's Expert Services Program and have partnered with an Accelo Implementation Manager. The benefits to our team and bottom-line were immediate. When this crisis is over, we will recover quicker and grow our business with more confidence using the software.
Nachteile
We love the software. As others have stated, we wish that we had been using it years ago.
Run away! Terrible quality updates and the worst customer service. False advertising of integrations
The first reason we chose AffinityLive, now Accelo due to what was a great set of tutorials and video demos.
We requested a live demo as they offer on their site however we we're keen to do a live demo and paid for a single subscription for a month so we could start trialling it until our request for a demo was requested. The front line tech I spoke to said I was ineligable for a demo as I had already purchased the product. The training videos are ancient or totally missing large parts of the product as they update so much so frequently its almost a new product every few weeks....
We we're flat out refused any demo despite it being advertised on their site.
The actual product was nothing like the demo video so a live demo really would have helped us get off to a flying start.
The second reason we committed to an early purchase in good faith that a live demo would be provided, was because it advertised integrations with Kaseya and Maxfocus that I was later told by both those businesses and staff at Accelo no longer worked. They are still advertised on the page despite my multiple complaints about the false advertising (Maxfocus has been Logic now for 6 months and they still advertise the integration on their homepage).
Our account manager spoke to us three times in 14 months. Once when we had complaints about the lack of a demo which he also refused and then again to help us cancel our subscription, then one more time when they took a payment a month after we had cancelled our subscription and requested a refund....
Staff have no idea about their own product as it changes so drastically so often.
A huge billing overhaul left us unable to invoice for three weeks! This was the final straw for us.
We organised an export of most of our data (about 10 different exports required) but had missed the time on projects, we requested a copy of this data but they had deleted it all just three weeks later and were unable/unwilling to provide any policy document on data retention.
The CEO is the rudest person I've ever spoken to. All sorts of threats about the first amendment despite me being Australian, them having an Australian office and being bound by Australian consumer law.
The product is useless out of the box unless you purchase every premium and module they have. We were paying around $450AU each month for 2 techs!
We're now using Atera at $89 per tech with integrated RMM with unlimited endpoints! Staff are amazing! couldnt be happier!
Antwort von Accelo
Daniel was obviously quite upset when he wrote this review. Unfortunately, it didn't represent reality at the time or since.
Daniel's claim re: continuing to charge him and take payment after cancellation is mistaken, which he subsequently admitted:
"My apologies, we're using Xero and it had lined up a debit with Accelo instead of the correct payment."
Daniel's claim re: the CEO issuing threats is also mistaken. The only one making threats in the interaction between Daniel and Accelo was Daniel - he threatened to take legal action by specific deadlines if we didn't change our website: "Please remove the false advertising within 2 weeks.. or I will lodge my original claim with fair trading". We politely declined to modify our speech to fit with his (incorrect) opinions and reminded him that as a US company we have rights to free speech.
While it is a shame that Accelo wasn't able to help Daniel's business, this review is not fair or accurate by the reviewers private admissions.
Product Analyzer
I enjoyed working with both the Tech and Sales reps. The tech rep was awesome in answering any questions I had at any one time. We did several webinars where the tech and I worked through questions/issues I was having. They have great learning videos, and although I wasn't a part of it, they had a good setup and training program for the end user I was recommending them to. Not once was I told that I was asking too much and would need to purchase before getting answers.
Vorteile
I loved the analytics of this product. I was demoing several products for a client that was looking for a PM software that handled a lot of their issues. This software fit the bill. They let me demo it for over 2 months, as I also had a full time job at the time that interfered with my daily testing/playing time with it.
Nachteile
I pick up new software fairly easy. I did have a major learning curve with this software. But once I got over that it was smooth sailing from there on out.
Game Changer for our Professional Services Company
The implementation support was excellent. They really worked with us to configure Accelo to meet our business needs. The tool meets 90-95% of our needs, and they continue to improve upon it. Their support team is one of the best we have seen (we have used many products over the years).
Vorteile
Accelo provides a CRM, sales funnel, statements of work (quoting), active work (projects and ongoing), time tracking and invoicing -- all in one fully integrated platform. The tool is quite user-friendly if set up properly for your business.
Nachteile
The integration with QuickBooks Online needs some additional features.
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Accelo Preis
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Accelo Häufig gestellte Fragen
Accelo Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Accelo.
F. Welche Preispläne bietet Accelo an?
Accelo bietet folgende Kostenpläne an:
Beginnt ab: 39,00 $/Monat
Preismodell: Abonnement
Gratis Testen: Verfügbar
F. Was sind die Hauptfunktionen von Accelo?
Wir haben keine Informationen über die Funktionen von Accelo
F. Wer sind die typischen Nutzer von Accelo?
Accelo hat die folgenden typischen Kunden:
Kleine Unternehmen, Öffentliche Verwaltung, Non-Profit, Freie Mitarbeiter, Mittlere Unternehmen
F: Welche Sprachen werden von Accelo unterstützt?
Accelo unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt Accelo mobile Geräte?
Accelo unterstützt die folgenden Geräte:
Android, iPhone
F. Mit welchen anderen Applikationen integriert Accelo?
Accelo kann in folgende Anwendungen integriert werden:
Campaign Monitor, ConnectWise Fortify, HubSpot CRM, HubSpot Marketing Hub, Mailchimp, QuickBooks Online, QuickBooks Online Advanced, SharpSpring, Stripe, Xero
F. Welche Varianten der Kundenbetreuung bietet Accelo an?
Accelo bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Forum, Online-Support, Telefon-Support, Video-Anleitungen, Wissensdatenbank
We've centralized several different services into a single place with Accelo streamlining our work and eliminating loss of data.