HappyFox Übersicht
Was ist HappyFox?
HappyFox ist eine sehr einfache und doch leistungsfähige Software für das Kundenbetreuungs- und Ticketmanagement. HappyFox kann in E-Mail-Konten und Websites integriert werden, damit alle Supportanfragen erfasst werden. Damit bist du besser organisiert, weist die richtige E-Mail der richtigen Person zu, reagierst schneller und bist immer auf dem Laufenden. Die monatlichen Verträge ermöglichen eine günstige Verwendung von HappyFox.
HappyFox Übersicht
Kosten
Preisoptionen
HappyFox Funktionen
Medien
HappyFox Bewertungen
HappyFox Bewertungen
Happyfox is changing the way helpdesk solutions run.
HR Help Desk Administrator
Great Tool - Great Support
We needed something to automate our onboarding process among many other things. This tool will absolutely do that and much more.
DO NOT PURCHASE HAPPYFOX
We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements.
About us:
We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox.
Response:
10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through.
As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.
Customizable to every need
The customer service from the team is beyond exceptional. Best ever.
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Happyfox is changing the way helpdesk solutions run.
Vorteile
First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks.
I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc
I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution.
Nachteile
It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox.
HR Help Desk Administrator
Vorteile
We like that it is easy to use. It is rather simple and not overly complicated.
Nachteile
The reporting is very challenging. I wish they had better reporting capabilities.
I
Great Tool - Great Support
We needed something to automate our onboarding process among many other things. This tool will absolutely do that and much more.
Vorteile
I have had a great experience with HappyFox team members since I started the free trial. We are actually signing a contract because we were very impressed. I received great service and this platform can do a lot of things for us and grow with us as we grow.
Nachteile
Somewhat difficult to build if you aren't an IT or engineering kind of person, but they helped and I will have access to support as we add different features.
DO NOT PURCHASE HAPPYFOX
We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements.
About us:
We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox.
Response:
10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through.
As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.
Vorteile
Great looking product
Good website
Good information
Nachteile
Bad customer service
Ridiculous email response times
Failure to have a negative feedback process in place
Happyfox treat you like your just another sale
Undervalue you as a customer
Generic responses
Impersonal service (When you actually receive it)
Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond.
Customizable to every need
The customer service from the team is beyond exceptional. Best ever.
Vorteile
It is so adaptable. We could add fields we needed. We could add branding. Canned responses. It allows for tickets created by phone, email and social media.
Nachteile
It is difficult to set up but the team is very helpful.
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HappyFox Preis
HappyFox Preis
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
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HappyFox Funktionen
HappyFox Funktionen
Vergleiche Funktionen mit Alternativen
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Kategorien
Kategorien
HappyFox Häufig gestellte Fragen
HappyFox Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über HappyFox.
F. Welche Preispläne bietet HappyFox an?
HappyFox bietet folgende Kostenpläne an:
Beginnt ab: 29,00 $/Monat
Preismodell: Abonnement
Gratis Testen: Verfügbar
F. Was sind die Hauptfunktionen von HappyFox?
Wir haben keine Informationen über die Funktionen von HappyFox
F. Wer sind die typischen Nutzer von HappyFox?
HappyFox hat die folgenden typischen Kunden:
Kleine Unternehmen, Großunternehmen, Öffentliche Verwaltung, Non-Profit, Freie Mitarbeiter, Mittlere Unternehmen
F: Welche Sprachen werden von HappyFox unterstützt?
HappyFox unterstützt die folgenden Sprachen:
Arabisch, Chinesisch (traditionell), Chinesisch (vereinfacht), Deutsch, Dänisch, Englisch, Französisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thai, Tschechisch, Türkisch, Ukrainisch, Ungarisch
F. Welche Preispläne bietet HappyFox an?
HappyFox hat folgende Preismodelle:
Abonnement
F. Unterstützt HappyFox mobile Geräte?
HappyFox unterstützt die folgenden Geräte:
Android, iPhone, iPad
F. Mit welchen anderen Applikationen integriert HappyFox?
HappyFox kann in folgende Anwendungen integriert werden:
Batchbook, Clearlogin, Customer Thermometer, HappyFox Chat, Help Desk Migration, HelpOnClick, LogMeIn Rescue, ProjectManager.com, Slack, Zoho SalesIQ
F. Welche Varianten der Kundenbetreuung bietet HappyFox an?
HappyFox bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen
