Booker Software
Software Spa- und Salon-Business-Management.
4,1 /5 (916 Bewertungen) Eine Bewertung schreibenBooker Software Übersicht
Was ist Booker Software?
Überhole deine Konkurrenz mit der preisgekrönten Salon- und Spa-Software von Booker, der kompletten Plattform, die weiß, dass du dich lieber auf deine Kunden konzentrieren solltest, anstatt alle täglichen Aufgaben manuell zu erledigen. Booker hilft dir bei der Verwaltung deiner Terminbuchungen, POS-, Mitgliedschafts- und Treueprogramme, während du gleichzeitig neue Kunden gewinnen und binden kannst. Greife über die sichere, kostengünstige und bequeme, cloudbasierte Software von Booker rund um die Uhr auf dein Booker-Konto zu.
Die Plattform basiert auf fünf Grundpfeilern des Business Management:
Anziehen: Erziele Buchungen von neuen Kunden auf deiner Website und auf Partnerseiten wie Facebook, Yelp, MapQuest und mehr.
Buchen: Biete deinen Kunden die Möglichkeit, mit Online-, Social- und mobilen Buchungsoptionen jederzeit Termine zu vereinbaren.
Verkaufen: Verwalte und optimiere Verkaufsstellen, Zahlungsabwicklungen, eCommerce und den Verkauf von Geschenkkarten auf einer einzigen Plattform.
Verwalten: Übernehme die Kontrolle über deine Mitarbeiter-, Kunden- und Inventardaten mit benutzerfreundlichen Nachverfolgungs- und Berichterstattungstools.
Binden: Baue langfristige Kundenbeziehungen auf, indem du Tools für die Kundenbindung verwendest, die zum richtigen Zeitpunkt die richtige Botschaft vermitteln.
Booker Software Übersicht
Kosten
Preisoptionen
Booker Software Funktionen
Medien
Booker Software Bewertungen
Booker Software Bewertungen
Book It!
Using it for our Med Spa
Booker does what we need, support has always been responsive and it is easy to use.
Excellent for Online Booking
Booker allowed us to track who did what and when and optimize our plans from there.
Decent but not great
I like using Booker for its ease of use. It can get confusing since there are multiple ways to do the same task, though. However, with different learning styles, it is a pretty easy system to teach to people. It is very beneficial as well to allow all therapists to be able to check schedules from home. Our clients like the email and text appointment reminders. We also like the hire Frederick program. It is an easy way to market and bring back old customers or get new ones to rebook. The email they receive after their services is also beneficial for us to understand customer satisfaction and we can immediately respond to negative feedback, grow, learn and maintain customer relations. Their customer service is very good. They are always very prompt with responding to an issue.
My problems with Booker are they have a tendency to glitch often or significantly slow down the system so we have had to resort to either trying a mobile device or handwriting credit slips on occasion. We have also had issues with the online booking and how one picks a therapist which makes things confusing and doesn't always work in our favor so a lot of client education comes into play. By this, I mean that even if a client picks no therapist preference at the beginning they still must choose at the end. Or sometimes they pick a therapist and it doesn't show as a request. I am currently finding out that the credit card processing linked to their service does not have the best rates but it would be more expensive to use another processing system and have to pay Booker's fees. Finally, we have learned the hard way that if a client pays in advance and you do not block out the time slot then another client can book in that same slot.
Gets the job done.
It was good but I found other software designed specifically for my business.
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Book It!
Vorteile
Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.
Nachteile
The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.
Using it for our Med Spa
Booker does what we need, support has always been responsive and it is easy to use.
Vorteile
Ease of use so, easy to train. In the Day Spa industry front desk turnover is frequent so it is nice to be able to quickly show a new gal how to use the system.
Nachteile
We were previously Salon Iris customers and I am a programmer. With access to the database on that system I could run queries on anything in the database. Booker does not provide access to the SQL database so that is not possible. I do however have all of the reports that I need.
Also, it would be nice to have the ability to set access a little more granular. For example, if I give a gal access to look at gift card balances, I will also have given her access to modify gift card balances.
Excellent for Online Booking
Booker allowed us to track who did what and when and optimize our plans from there.
Vorteile
Booker was a great service for the business. It allowed the team to do our whole job in one interface. Appointment scheduling, marketing, referral tracking, everything! It's incredibly simple to use for booking and rebooking, and allowed us to process online bookings in a simple way to provide the best Guest Experience possible.
Nachteile
Booker experienced a lot of downtime for maintenance while our company used it. We switched to a different service for a period. Booker, even with downtime, was a SIGNIFICANTLY GREATER experience, for both employee and customer.
Decent but not great
I like using Booker for its ease of use. It can get confusing since there are multiple ways to do the same task, though. However, with different learning styles, it is a pretty easy system to teach to people. It is very beneficial as well to allow all therapists to be able to check schedules from home. Our clients like the email and text appointment reminders. We also like the hire Frederick program. It is an easy way to market and bring back old customers or get new ones to rebook. The email they receive after their services is also beneficial for us to understand customer satisfaction and we can immediately respond to negative feedback, grow, learn and maintain customer relations. Their customer service is very good. They are always very prompt with responding to an issue.
My problems with Booker are they have a tendency to glitch often or significantly slow down the system so we have had to resort to either trying a mobile device or handwriting credit slips on occasion. We have also had issues with the online booking and how one picks a therapist which makes things confusing and doesn't always work in our favor so a lot of client education comes into play. By this, I mean that even if a client picks no therapist preference at the beginning they still must choose at the end. Or sometimes they pick a therapist and it doesn't show as a request. I am currently finding out that the credit card processing linked to their service does not have the best rates but it would be more expensive to use another processing system and have to pay Booker's fees. Finally, we have learned the hard way that if a client pays in advance and you do not block out the time slot then another client can book in that same slot.
Vorteile
Ease of use can be accessed remotely by all therapists, no additional cost per therapist for use, HireFrederick program
Nachteile
Online booking inconsistency with picking a therapist and it not being a request vs no preference and still having to choose a therapist. Glitchiness! Slowness! Taking payment in advance opens time slot for others to book in. Feeling stuck with their credit card processing or high fees to use another one with better rates
Antwort von Booker
Thank you for using Booker Kristin. We'd love to work with you to help with any issues you're having with using the system - reach out to [email protected] if we can help!
Thank you so much for using Booker!
- The Booker Team
Gets the job done.
It was good but I found other software designed specifically for my business.
Vorteile
I tried this software for my float spa business. It did a good job for booking massage appointments.
Nachteile
It lacked certain features in regards to running a float spa like tracking water levels, etc.
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Booker Software Preis
Booker Software Preis
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
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Booker Software Funktionen
Booker Software Funktionen
Vergleiche Funktionen mit Alternativen
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Kategorien
Kategorien
Booker Software Häufig gestellte Fragen
Booker Software Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Booker Software.
F. Welche Preispläne bietet Booker Software an?
Booker Software bietet folgende Kostenpläne an:
Beginnt ab: 129,00 $/Monat
Preismodell: Abonnement
Gratis Testen: Nicht verfügbar
F. Was sind die Hauptfunktionen von Booker Software?
Wir haben keine Informationen über die Funktionen von Booker Software
F. Wer sind die typischen Nutzer von Booker Software?
Booker Software hat die folgenden typischen Kunden:
Kleine Unternehmen, Großunternehmen, Mittlere Unternehmen
F: Welche Sprachen werden von Booker Software unterstützt?
Booker Software unterstützt die folgenden Sprachen:
Englisch
F. Welche Preispläne bietet Booker Software an?
Booker Software hat folgende Preismodelle:
Abonnement
F. Unterstützt Booker Software mobile Geräte?
Booker Software unterstützt die folgenden Geräte:
Android, iPhone, iPad
F. Mit welchen anderen Applikationen integriert Booker Software?
Booker Software kann in folgende Anwendungen integriert werden:
BirdEye, FrontdeskAI, Keap, Keap, Mailchimp, Mailchimp, Marketing 360, ReminderCall.com, Smart Hotel Software, Twitter
F. Welche Varianten der Kundenbetreuung bietet Booker Software an?
Booker Software bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Forum, Online-Support, Telefon-Support, Video-Anleitungen, Wissensdatenbank
