Dynamics 365 Übersicht

Was ist Dynamics 365?

Microsoft Dynamics AX ist eine mehrsprachige und in mehreren Währungen verfügbare Software zur Ressourcenplanung von Unternehmen (Enterprise Resource Planning, ERP). Die Lösung wurde für mittelständische und größere Unternehmen konzipiert. Sie ist vollständig anpassbar und dank der umfassenden Entwicklungsplattform und Tools erweiterbar.

Dynamics 365 Übersicht

Preis

Beginnt ab
115,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Dynamics 365 Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Asien, Australien, Brasilien, Kanada, China und 5 weitere , Europa, Deutschland, Indien, Japan, Lateinamerika
Unterstützte Sprachen
Arabisch, Chinesisch (vereinfacht), Chinesisch (traditionell), Tschechisch, Dänisch und 18 weitere , Niederländisch, Englisch, Finnisch, Französisch, Deutsch, Hebräisch, Ungarisch, Italienisch, Japanisch, Koreanisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Spanisch, Schwedisch, Thai, Türkisch

Screenshots

Dynamics 365 Screenshot: Microsoft Dynamics 365 sales opportunity tracking
Dynamics 365 Screenshot: Microsoft Dynamics 365 sales opportunity tracking Dynamics 365 Screenshot: Microsoft Dynamics 365 finance and operations reports Dynamics 365 Screenshot: Microsoft Dynamics 365 omnichannel customer service Dynamics 365 Screenshot: Microsoft Dynamics 365 dynamic marketing workflows

Dynamics 365 Bewertungen

Dynamics 365 Bewertungen

Gesamtbewertung
4.3
/
5 3613 Nutzerbewertungen
Ausgezeichnet
1684

Sehr gut
1403

Durchschnitt
419

Gering
81

Schlecht
26

Preis-Leistungs-Verhältnis
4
Funktionen
4.2
Bedienkomfort
4
Kundenbetreuung
4.1
85% haben diese Anwendung empfohlen
Ty C.

Dynamics in a league of it's own

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.


Mit Google übersetzen
Sarah O.

Great customizable software but a pain to learn/set up!

Overall this can be a fairly complicated software if you're used to more simple PM websites like Trello or Teamwork Projects. However, it is so customizable that it will basically work for any type of industry you're in. It helps us see all of our data, projects, production, and customer service in one spot instead of using different websites/softwares for each aspect of the business. I would highly recommend Dymanics, but go through their internal team to get it set up and take some training sessions first.


Mit Google übersetzen
Timothy J.

Dynamics 365 Customer Engagement/Field Service are robust CRM and CMMS options

I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.


Mit Google übersetzen
Julia T.

There's Potential

We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.


Mit Google übersetzen
Obvious P.

Microsoft Dynamics : A suitable customer relationship management software

I used Microsoft dynamics together with other Microsoft software programs such as office 365. I observed that the program is a enterprise resource planing program suitable for customer relationship management.


Mit Google übersetzen
Ty C.
Branche: Papier & forstwirtschaftliche Erzeugnisse
Untern. Größe: 10.001+ Mitarbeiter
Mit Google übersetzen

Dynamics in a league of it's own

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 15.11.2019
Quelle der Bewertung: Capterra

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Vorteile

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.

Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Nachteile

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Sarah O.
Branche: Einzelhandel
Untern. Größe: 2-10 Mitarbeiter
Mit Google übersetzen

Great customizable software but a pain to learn/set up!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 6.12.2019
Quelle der Bewertung: Capterra

Overall this can be a fairly complicated software if you're used to more simple PM websites like Trello or Teamwork Projects. However, it is so customizable that it will basically work for any type of industry you're in. It helps us see all of our data, projects, production, and customer service in one spot instead of using different websites/softwares for each aspect of the business. I would highly recommend Dymanics, but go through their internal team to get it set up and take some training sessions first.

Vorteile

This is by far the most customizable project management software I have ever used. It helps keep our entire team on track, from the customer service to product team. We are able to write all the necessary information into every single job and track where it is in our system. We love the ability to tailor this platform to our specific needs. You can pretty much make this software work for any type of company you're working in.

Nachteile

This can be extremely frustrating and take a long time to set up and learn. If you transfer information over from a previous PM software, be prepared for a ton of copying & pasting. Luckily the Dynamics internal team was able to set everything up for us with a little direction, and we were back a forth a lot to get the platform to where we wanted it to be. After that, it took many tutorials and training sessions to learn all the ins-and-outs of the website, but it was worth it in the end.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Timothy J.
Branche: Krankenhausversorgung & Gesundheitswesen
Untern. Größe: 201-500 Mitarbeiter
Mit Google übersetzen

Dynamics 365 Customer Engagement/Field Service are robust CRM and CMMS options

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 1.2.2020
Quelle der Bewertung: Capterra

I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.

Vorteile

The breadth of features across Field Service and typical CRM are impressive overall. The scheduling capabilities in Field Service (and now available for other scheduling items) are second to none (at least in other items compared to).

Nachteile

With the online version, we have run into few problems, but we do occasionally run into slow performance. This is not often, but when it does occur (slow page refreshes, especially in the scheduling tool) it can be painful for our users.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Julia T.
Branche: Anwaltskanzlei
Untern. Größe: 201-500 Mitarbeiter
Mit Google übersetzen

There's Potential

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 1.7.2019
Quelle der Bewertung: Capterra

We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.

Vorteile

I chose Dynamics 365 because we are already using Microsoft products and wanted a seamless integration to our CRM. I was drawn to the simplicity of the application and ability to customize within the application from the demo.

Nachteile

When I started working with a Microsoft partner to customize the application, I quickly became frustrated due to the number of errors and roadblocks that came with the integration and implementation process. I had evaluated our situation very carefully to ensure we had the required technical specifications and would be a good fit for our company; however, I was thrown off by the requirements that we could not face.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 4.0/10

Obvious P.
Branche: Landwirtschaft
Untern. Größe: 51-200 Mitarbeiter
Mit Google übersetzen

Microsoft Dynamics : A suitable customer relationship management software

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 25.1.2020
Quelle der Bewertung: Capterra

I used Microsoft dynamics together with other Microsoft software programs such as office 365. I observed that the program is a enterprise resource planing program suitable for customer relationship management.

Vorteile

It offers a well-known client experience thus offers the conventional look and feel of a Microsoft item. In case you are acquainted with Office items or you are utilizing SharePoint at work for your framework, at that point this is a strong choice to consider.
It works the same locally or in the cloud. Users can utilize Dynamics Customer Relationship Management in case you are utilizing on-premise information stockpiling, are 100% in the cloud, or utilizing a half breed arrangement of information the board.
Microsoft dynamics doesn't expect users to buy framework. There are zero foundation ventures that users should make. Users are not required to keep up this stage either, in light of the fact that Microsoft handles everything at their end. The duty of users is basic: input significant data into the Customer Relationship Management framework, at that point use it.

Nachteile

It is streamlined to work with other Microsoft items. Microsoft Dynamic expects users to know their stuff, thus at the point when new businesses initially get moving, the business procedure may not be as smooth as it should be. There probably won't be an information following instrument or system set up to catch client information, potential leads, and other basic data for the business channel. Microsoft Dynamics sometimes does not take into account server code alteration.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Nutzerempfehlung
7.9/10
Basierend auf 3.613 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Dynamics 365 Preis

Dynamics 365 Preis

Beginnt ab
115,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4/5
Basierend auf 3.613 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Dynamics 365 Funktionen

Dynamics 365 Funktionen

API
Abrechnung & Rechnungsstellung
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Audit Trail
Automatische Benachrichtigungen
Berichterstattung und Statistik
Bestandsverfolgung
Compliance Management
Daten-Import / -Export
Dokumentenspeicher
Echtzeit-Berichterstattung
Echtzeit-Daten
Integration von Dritten
Inventarverwaltung
Rechnungsmanagement
Wirtschaftsprüfung
Workflow-Management
Überwachung
Funktionen
4.2/5
Basierend auf 3.613 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
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Kategorien

Videos und Anleitungen

Videos und Anleitungen

Zusätzliche Informationen für Dynamics 365

Zusätzliche Informationen für Dynamics 365

Schlüssel-Features von Dynamics 365

  • Beschaffung und Finanzierung
  • Business Intelligence und Berichterstattung
  • Finanzverwaltung
  • Herstellung
  • Humankapital-Management
  • Projektmanagement und Rechnungswesen

Dynamics 365 Häufig gestellte Fragen

Dynamics 365 Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Dynamics 365.

F. Welche Preispläne bietet Dynamics 365 an?

Dynamics 365 bietet folgende Kostenpläne an:

Beginnt ab: 115,00 $/Monat

Preismodell: Abonnement

Gratis Testen: Nicht verfügbar

F. Was sind die Hauptfunktionen von Dynamics 365?

Dynamics 365 bietet die folgenden Funktionen:

  • Business Intelligence und Berichterstattung
  • Finanzverwaltung
  • Humankapital-Management
  • Herstellung
  • Beschaffung und Finanzierung
  • Projektmanagement und Rechnungswesen

F. Wer sind die typischen Nutzer von Dynamics 365?

Dynamics 365 hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Non-Profit, Kleine Unternehmen

F: Welche Sprachen werden von Dynamics 365 unterstützt?

Dynamics 365 unterstützt die folgenden Sprachen:

Arabisch, Chinesisch (vereinfacht), Chinesisch (traditionell), Tschechisch, Dänisch, Niederländisch, Englisch, Finnisch, Französisch, Deutsch, Hebräisch, Ungarisch, Italienisch, Japanisch, Koreanisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Spanisch, Schwedisch, Thai, Türkisch

F. Welche Preispläne bietet Dynamics 365 an?

Dynamics 365 hat folgende Preismodelle:

Abonnement

F. Unterstützt Dynamics 365 mobile Geräte?

Dynamics 365 unterstützt die folgenden Geräte:

Android, iPhone

F. Mit welchen anderen Applikationen integriert Dynamics 365?

Dynamics 365 kann in folgende Anwendungen integriert werden:

Astea Alliance, Cincom CPQ, Coresystems, Gatekeeper, KeyedIn Projects, Nexus, Odyssee Service, QCommission, SyncForce, WorkBook

F. Welche Varianten der Kundenbetreuung bietet Dynamics 365 an?

Dynamics 365 bietet folgende Optionen für Kundensupport:

Forum, Wissensdatenbank, Online-Support, Telefon-Support