CloudApp

Sharing screen with comments, and making video with software/website problems couldn't be more simple.

I am happy with the service and sales team as well as the support staff to fix any issues. They are top notch and doing the right things for a great app.

As a relatively techie company, often times we need to share screenshots or short videos of the many programs we use. CloudApp helps us share these images and videos efficiently with our distributed team, in just a few click.

We have been cloudapp customers for more than two years with 16 purchased seats. Lately we downsized because of corona and I was planning to reduce those seats to 5. Unfortunately I missed renewal window by one day, i.e. it has been renewed yesterday and I removed unused seats today.

Then I contacted their customer support asking for refund. They said they don't give refunds for whatever reason.

Yes, I understand it's in their terms and conditions, but it does not matter, it is still the worst customer service I have ever seen.

Mistakes happen. I made a honest mistake, I was late with cancellation for just one day and they essentially stole my $1000+. I don't really know how else to call it other than stealing.